Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
Uninstalling Cisco Unity
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Uninstalling Cisco Unity

Table Of Contents

Uninstalling Cisco Unity

Task List for Uninstalling Cisco Unity

Removing Dialogic Voice Card Software

Stopping SQL Server Replication on the Primary Server (With Failover Configured)

Uninstalling Cisco Unity


Uninstalling Cisco Unity


This chapter contains the following sections:

Task List for Uninstalling Cisco Unity

Removing Dialogic Voice Card Software

Stopping SQL Server Replication on the Primary Server (With Failover Configured)

Uninstalling Cisco Unity


Note To replace one or both servers in a pair of Cisco Unity failover servers or to convert a primary or secondary server to a non-failover server, see Chapter 14, "Replacing or Converting a Cisco Unity 5.x Server, or Upgrading to Windows 2003," instead.


Task List for Uninstalling Cisco Unity

1. If Cisco Unity is integrated with a circuit-switched phone system: Remove voice card software from the Cisco Unity server. See the "Removing Dialogic Voice Card Software" section.

2. If Cisco Unity failover is configured: Disable SQL Server replication. See the "Stopping SQL Server Replication on the Primary Server (With Failover Configured)" section.

3. Uninstall Cisco Unity. See the "Uninstalling Cisco Unity" section.

Removing Dialogic Voice Card Software


Note If Cisco Unity is not integrated with a circuit-switched phone system through voice cards, skip this section.


To Remove Dialogic Voice Card Software


Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section on page A-1.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic Systems Software > Dialogic Configuration Manager-DCM.

Dialogic Configuration Manager may display an error message about not detecting devices. This error is harmless. Click OK.

Step 6 On the Service menu, click Stop Service.

Step 7 Click Close.

Step 8 Close the DCM.

Step 9 On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.

Step 10 Click the Advanced tab.

Step 11 Click Dialogic Generation 2 Service Provider for NT or DSE Service Provider, as applicable.

Step 12 Click Remove.

Step 13 Click Yes.

Step 14 Click OK to close the Phone and Modem Options dialog box.

Step 15 In Control Panel, double-click Sounds and Multimedia.

Step 16 In the Sounds and Multimedia Options dialog box, click the Hardware tab.

Step 17 Click Legacy Audio Drivers.

Step 18 Click Properties.

Step 19 In the Legacy Audio Drivers Properties dialog box, click the Properties tab.

Step 20 Expand Audio Devices.

Step 21 Click Audio for Dialogic WAVE.

Step 22 Click Remove.

Step 23 Click Yes to confirm.

Step 24 When prompted to restart the server, click Don't Restart Now.


Caution If you restart now, the WAVE driver is not removed.

Step 25 Click OK to close the Legacy Audio Drivers Properties dialog box.

Step 26 Click OK to close the Sounds and Multimedia Properties dialog box.

Step 27 Close Control Panel.

Step 28 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall.

Step 29 Follow the on-screen prompts to uninstall the software.

If you are prompted to delete shared files, click No to All.

Step 30 Click OK.

 

Step 31 When the uninstallation is complete, click Yes to restart the server. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.)

Step 32 After the server restarts, log on.

Step 33 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory.


Stopping SQL Server Replication on the Primary Server (With Failover Configured)


Note If Cisco Unity failover is not configured, skip this section.


To Stop SQL Server Replication on the Primary Server (With Failover Configured)


Step 1 On the primary server, on the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

Step 2 In the left pane of the Console Root window, browse to the Replication node for the primary server. Typically, the node is three levels under the Microsoft SQL Servers node.

Step 3 Right-click the Replication node, and click Disable Publishing. The Disable Publishing and Distribution wizard appears.

Step 4 On the Welcome page, click Next.

Step 5 On the Disable Publishing page, click Yes, then click Next.

Step 6 On the Confirm Dropping of Publications page, click Next.

Step 7 On the Completing page, click Finish.

Step 8 When the process is completed, click OK.

Step 9 Close the Console Root window.

Step 10 Exit Enterprise Manager.


 

Uninstalling Cisco Unity

To uninstall Cisco Unity, download, install, and run the latest version of the Cisco Unity Uninstall utility for your version of Cisco Unity. The Uninstall utility is available at http://ciscounitytools.com.


Caution Follow Uninstall Help carefully, or the uninstallation will fail. Help also lists the manual steps that must be done to complete the uninstallation.