Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
Changing the Accounts That Cisco Unity Services Log On As
Downloads: This chapterpdf (PDF - 98.0KB) The complete bookPDF (PDF - 6.98MB) | Feedback

Changing the Accounts That Cisco Unity Services Log On As

Table Of Contents

Changing the Accounts That Cisco Unity Services Log On As

Changing the Accounts That Cisco Unity Services Log On As with Failover Configured


Changing the Accounts That Cisco Unity Services Log On As


This chapter contains the following section:

Changing the Accounts That Cisco Unity Services Log On As with Failover Configured

Changing the Accounts That Cisco Unity Services Log On As with Failover Configured

When Cisco Unity is configured for failover and you are changing the accounts that Cisco Unity services log on as, you must do the following procedure to ensure that both the primary and secondary Cisco Unity servers are configured correctly.

Use this procedure to change the accounts that Cisco Unity services log on as both when Exchange is installed on a separate server and when Exchange is installed on the secondary server.

To Change the Accounts That Cisco Unity Services Log On As (Failover Configuration Only)


Step 1 Create the new accounts, and run the Cisco Unity Permissions wizard. If Exchange is the message store, set Exchange permissions.

For more information, refer to the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter of the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Step 2 If the primary server is active skip to Step 3.

If the secondary server is active, fail back to the primary server:

a. On the secondary server, on the Windows Start menu, click Programs > Cisco Unity > Failover Monitor.

b. Click Failback.

c. Click OK to confirm that you want to fail back to the primary server. The primary server becomes active, and the secondary server becomes inactive.

d. Close the Failover Monitor.

Step 3 See the "Cisco Unity 5.x Services" appendix and make a list of the services that log on as the applicable account(s), depending on the Exchange version on the partner Exchange server:

Directory services account (UnityDirSvc)

Message store services account (UnityMsgStoreSvc)

Step 4 On the primary server, on the Windows Start menu, click Programs > Administrative Tools > Services.

Step 5 Right-click the first of the services that you identified in Step 3, and click Properties.

Step 6 Click the Log On tab.

Step 7 Enter the applicable account for the service, and enter and confirm the password for that account.

Step 8 Repeat Step 5 through Step 7 until you have changed the logon account for all of the services that you identified in Step 3.

Step 9 On the secondary server, on the Windows Start menu, click Programs > Administrative Tools > Services.

Step 10 Right-click the first of the services that you identified in Step 3, and click Properties.

Step 11 Click the Log On tab.

Step 12 Enter the applicable account for the service, and enter and confirm the password for that account.

Step 13 Repeat Step 10 through Step 12 until you have changed the logon account for all of the services that you identified in Step 3.

Step 14 On the secondary server, browse to the CommServer directory.

Step 15 Right-click the CommServer\Snapshot directory and click Sharing.

Step 16 On the Sharing tab, click Permissions.

Step 17 In the Permissions for <directory> dialog box, click Add.

Step 18 In the Select Users, Computer, or Groups dialog box, click the account that owns failover, click Add, and click OK. to close the dialog box.

Step 19 In the Permissions for <directory>, click the name of the account that owns failover.

Step 20 In the Permissions list, check Full Control and Change.

Step 21 In the Permissions for <directory> dialog box, click OK to close the dialog box.

Step 22 In the <directory> Properties dialog box, click OK.

Step 23 Repeat Step 15 through Step 22 for the following four directories:

CommServer\Support

CommServer\UnityMTA

CommServer\Localize\DefaultConfiguration

CommServer\Localize\Prompts

Step 24 Run the failover configuration wizard on the primary server:

a. In Windows Explorer, browse to the CommServer directory.

b. Double-click FailoverConfig.exe to start the Configure Cisco Unity Failover wizard.

c. On the Welcome page, click Next.

d. On the Specify Server Role page, click Primary Server, if available, and click Next.

e. On the Enter the Name of Your Server page, click Browse, select the name of the secondary server, and click OK. The IP address for the secondary server is filled in automatically.

f. Click Next.

g. On the Enter Failover Account Information page, click Browse, and double-click the name of the messaging account. This account will own the failover service.

The account you select must have the right to act as part of the operating system and to log on as a service, and must be a member of the local Administrators group.


Caution You must specify the same account on both the primary and secondary servers.

h. In the Password field, enter the password for the account that owns the failover service, and click Next.

i. On the Begin Configuring Your Server page, click Configure. The wizard verifies settings and configures failover on the primary server.

If the wizard does not finish the configuration successfully, an error message explains why the wizard failed. Exit the wizard, correct the problem, and click Configure again.

j. On the Completing page, click Finish.

Step 25 Run the failover configuration wizard on the secondary server:

a. On the Windows taskbar, double-click the system clock. The Date/Time Properties dialog box appears.

b. Set the time to the same hour and minute as shown on the primary server, and click OK.

c. In Windows Explorer, browse to the CommServer directory.

d. Double-click FailoverConfig.exe to start the Configure Cisco Unity Failover wizard.

e. On the Welcome page, click Next.

f. On the Specify Server Role page, click Secondary Server, and click Next.

g. On the Enter the Name of Your Server page, click Browse, select the name of the primary server, and click OK. The IP address for the primary server is filled in automatically.

h. Click Next.

i. On the Enter Failover Account Information page, click Browse, and double-click the name of the messaging account. This account will own the failover service.

The account you select must have the right to act as part of the operating system and to log on as a service, and must be a member of the local Administrators group.


Caution You must specify the same account on the both the primary and secondary servers.

j. In the Password field, enter the password for the account that owns the failover service, and click Next.

k. On the Begin Configuring Your Server page, click Configure. The wizard verifies settings and configures failover on the secondary server.

If the wizard does not finish the configuration successfully, an error message explains why the wizard failed. Exit the wizard, correct the problem, and click Configure again.

l. On the Completing page, click Finish.