Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain
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Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain

Table Of Contents

Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain

Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain (Without Failover)

Renaming Both Cisco Unity 5.x Servers or Moving the 5.x Servers to Another Domain (With Failover Configured)


Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain


This chapter contains the following sections:

Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain (Without Failover)

Renaming Both Cisco Unity 5.x Servers or Moving the 5.x Servers to Another Domain (With Failover Configured)

Renaming a server and moving a server to another domain are not related, but the procedures are nearly identical.

Renaming a Cisco Unity 5.x Server or Moving a Cisco Unity 5.x Server to Another Domain (Without Failover)

Do the procedure in this section to change the Windows name of a Cisco Unity server or to move a Cisco Unity server that is a member server in one domain to a different domain (for example, to move the server from a Windows NT domain to a Windows Server 2003 domain).

The procedure in this section requires that you use the Cisco Unity Disaster Recovery tools (DiRT).


Caution When you reinstall software, you must install the exact version of Cisco Unity that was installed when you backed up the server. The Disaster Recovery Restore tool can restore data only to the exact version of Cisco Unity that was backed up.


Caution Do the procedure only if the Cisco Unity server is the only server in the domain or if it is a member server. If the Cisco Unity server is the domain controller and it is not the only server in the domain, refer to Microsoft documentation for information on installing Active Directory on another server in the domain, transferring roles from the Cisco Unity server to the new domain controller, and other applicable tasks before you rename the Cisco Unity server or move it to another domain.

To Rename a Cisco Unity Server or Move a Cisco Unity to Another Domain (Without Failover)


Step 1 Confirm that you have all of the disks necessary to reinstall the version of Cisco Unity currently installed on the Cisco Unity server. When you use DiRT to back up and restore Cisco Unity data, you must restore to the same version of Cisco Unity that you backed up.

Step 2 Download the latest versions of the following applications to a network drive:

The Cisco Unity Directory Walker (DbWalker) utility at http://ciscounitytools.com/App_DirectoryWalker4.htm.

The Cisco Unity Disaster Recovery Backup tool and Disaster Recovery Restore tool, available at http://ciscounitytools.com/App_DisasterRecoveryTools.htm.

Step 3 On the Cisco Unity server, install the versions of DbWalker and the Disaster Recovery Backup tool that you downloaded in Step 2.


Note Do not install the Disaster Recovery Restore tool now. When you reinstall the operating system, you delete all partitions, which deletes all data and applications.


Step 4 Run DbWalker, and correct all errors that the utility finds. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. (The Help file, DbWalker.htm, is in the same directory as DbWalker.exe.)

Step 5 Back up Cisco Unity data by using the Disaster Recovery Backup tool. Refer to DiRT Help for detailed instructions. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryBackup.exe.)


Caution Follow Help carefully. DiRT includes a variety of options that you must understand to use the tools successfully. In addition, the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail.

Step 6 If subscriber messages are stored on the Cisco Unity server and you chose not to back them up by using the Disaster Recovery Backup tool, back them up by using Backup Exec or another Exchange-aware backup utility. For more information, refer to the manufacturer documentation.

We recommend that you use an Exchange-aware backup utility. The Disaster Recovery Backup tool backs up messages using the Microsoft Exchange ExMerge utility, and ExMerge does not retain single-instance messaging. (In single-instance messaging, when you send a message to a distribution list, only one copy is saved in the Exchange database, not one copy per recipient.) When you back up using ExMerge, for every message sent to a distribution list, ExMerge saves one copy of that message for every recipient. As a result, the backup of the messages database may be so large that you cannot restore the entire database to the Cisco Unity server.

Step 7 Reinstall all software on the Cisco Unity server, including the operating system, by following the instructions in the applicable Cisco Unity installation guide for your configuration at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.


Caution You must install the same version of Cisco Unity that was previously installed. Otherwise, the Disaster Recovery Restore tool cannot restore the data that you backed up earlier in this procedure.

Note the following:

If you use a retail Windows disk to install Windows, delete and recreate all partitions to ensure that old applications and data are deleted.

When you configure Windows, if there is more than one Cisco Unity server in the Active Directory forest, give each Cisco Unity server a name that is unique in the first 14 characters, or Cisco Unity will have problems communicating with the Active Directory accounts created by Cisco Unity. For example, the following names would cause communication problems: CiscoUnitySrvr1 and CiscoUnitySrvr2.

If you are not replacing the phone system, you can skip the task on setting up or programming the phone system.

Install the same version of Cisco Unity that was running when you backed up Cisco Unity data. DiRT Restore can only restore data to the same version of Cisco Unity that you backed up.

Step 8 On the Cisco Unity server, install the version of the Disaster Recovery Restore tool that you downloaded in Step 2.

Step 9 Restore Cisco Unity data by using the Disaster Recovery Restore tool and the backup that you made earlier. Refer to DiRT Help for detailed instructions. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryRestore.exe.)


Caution Follow Help carefully. DiRT includes a variety of options that you must understand to use the tools successfully.

Step 10 Reapply any non-Cisco Unity custom registry settings. (DiRT backs up and restores Cisco Unity registry settings.)

Step 11 If you backed up subscriber messages by using a backup utility other than the Disaster Recovery Backup tool, restore the messages.


Renaming Both Cisco Unity 5.x Servers or Moving the 5.x Servers to Another Domain (With Failover Configured)

Revised May 1, 2008

This section describes how to rename both the primary server and the secondary server, or how to move both servers to another domain Active Directory domain. (Both servers must be in the same domain.)


Caution When Exchange is installed on the secondary server, renaming Cisco Unity servers or moving Cisco Unity servers to another domain is not supported.

The following items are required:

The latest versions of the following applications:

The Cisco Unity Directory Walker (DbWalker) utility, available at http://ciscounitytools.com/App_DirectoryWalker4.htm.

The Disaster Recovery Backup tool and the Disaster Recovery Restore tool, available at http://ciscounitytools.com/App_DisasterRecoveryTools.htm.

Software for reinstalling the primary and secondary servers (must be the same versions installed on both servers).

The applicable Cisco Unity installation guide for your configuration, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.


Note The voice messaging service does not function while the servers are being renamed or moved to another domain. During this time, callers and subscribers will not be able to record or listen to voice messages. We recommend that you replace the servers when phone traffic is light (for example, after business hours).


Do the following procedures in the order listed.

To Manually Initiate Failover to the Secondary Server and Disable Automatic Failback


Step 1 If the primary server is not active, skip to Step 4.

If the primary server is active, on the primary server, on the Windows Start menu, click Programs > Cisco Unity > Failover Monitor.

Step 2 Click Failover.

Step 3 Click OK to confirm that you want to fail over to the secondary server. The primary server becomes inactive, and the secondary server becomes active.

Step 4 On the secondary server, on the Windows Start menu, click Programs > Cisco Unity > Failover Monitor.

Step 5 Click Configure.

Step 6 In the Failback Type field of the Failover Configuration dialog box, click Manual.

Step 7 Click OK to close the Failover Configuration dialog box.


To Stop File Replication on the Secondary and Primary Servers


Step 1 On the secondary server, on the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click AvCsNodeMgr.

Step 3 On the General tab, click Stop.

Step 4 In the Startup Type list, click Disabled.

Step 5 Click OK.

Step 6 Close the Services window.


Caution Because the Node Manager service is disabled, file replication stops. Replication is re-enabled when normal failover operation resumes.

Step 7 On the primary server, on the Windows Start menu, click Programs > Administrative Tools > Services.

Step 8 In the right pane, double-click AvCsNodeMgr.

Step 9 On the General tab, click Stop.

Step 10 In the Startup Type list, click Disabled.

Step 11 Click OK.

Step 12 Close the Services window.


To Stop SQL Replication on the Primary Server


Step 1 On the primary server, on the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

Step 2 In the left pane of the Console Root window, browse to the Replication node for the primary server. Typically, the node is three levels under the Microsoft SQL Servers node.

Step 3 Right-click the Replication node, and click Disable Publishing. The Disable Publishing and Distribution wizard appears.

Step 4 On the Welcome page, click Next.

Step 5 On the Disable Publishing page, click Yes, then click Next.

Step 6 On the Confirm Dropping of Publications page, click Next.

Step 7 On the Completing page, click Finish.

Step 8 When the process is completed, click OK.

Step 9 Close the Console Root window.

Step 10 Exit Enterprise Manager.


To Check the Consistency of the Cisco Unity Database on the Secondary Server


Step 1 On the secondary server, install the latest version of DbWalker, if it is not already installed.

Step 2 Run DbWalker, and correct all errors that the utility finds. Refer to DbWalker Help for detailed instructions on running the utility and on correcting errors in the database. (The Help file, DbWalker.htm, is in the same directory as DbWalker.exe.)


To Back Up Cisco Unity Data on the Secondary Server to a Network Storage Location


Step 1 On the secondary server, install the latest version of the Disaster Recovery Backup tool, if the tool is not already installed.

Step 2 Back up Cisco Unity data by using the Disaster Recovery Backup tool. Refer to DiRT Help for detailed instructions. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryBackup.exe.)


Caution Follow Help carefully. DiRT includes a variety of options that you must understand to use the tools successfully. In addition, the account you are logged on as when you back up Cisco Unity data must have sufficient permissions or the backup will fail.

Caution Do not back up the primary server unless the secondary server is unavailable. If you restore from a backup of the primary server, you must also perform an additional procedure for Cisco Unity failover to function correctly. For more information, see "Working With Systems Configured For Failover" in DiRT Help.

Step 3 Save the Cisco Unity data to a network storage location.


To Remove the Primary and Secondary Servers from the Environment


Step 1 On the primary server, log on to Windows as a Cisco Unity administrator.

Step 2 Right-click the Cisco Unity icon in the status area of the taskbar.

(If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory and double-click AvCsTrayStatus.exe.)

Step 3 Click Stop Cisco Unity. Cisco Unity stops running when all calls are finished, and an "X" appears in the Cisco Unity icon.

Step 4 Right-click the SQL Server icon in the status area of the taskbar.

Step 5 Click MSSQLServer - Stop.

Step 6 Disconnect the network cable from the primary server.

Step 7 On the secondary server, repeat Step 1 through Step 6.

Step 8 Using Active Directory Users and Computers, remove the primary and secondary servers from the domain.


To Reinstall All Software on the Primary and Secondary Servers


Step 1 Follow the instructions in the applicable Cisco Unity installation guide for your configuration to reinstall all software on the primary and secondary servers.

Note the following:

If you use a retail Windows disk to install Windows, delete and recreate all partitions to ensure that old applications and data are deleted.

When you configure Windows, if there is more than one Cisco Unity server in the Active Directory forest, give each Cisco Unity server a name that is unique in the first 14 characters, or Cisco Unity will have problems communicating with the Active Directory accounts created by Cisco Unity. For example, the following names would cause communication problems: CiscoUnitySrvr1 and CiscoUnitySrvr2.

If you are not replacing the phone system, you can skip the task on setting up or programming the phone system.

Install the same version of Cisco Unity that was running when you backed up Cisco Unity data. DiRT Restore can only restore data to the same version of Cisco Unity that you backed up.


To Restore Cisco Unity Data on the Primary Server from the Network Storage Location


Step 1 On the primary server, install the latest version of the Disaster Recovery Restore tool, if it is not already installed.

Step 2 Restore Cisco Unity data by using the Disaster Recovery Restore tool and the backup that you made earlier. Refer to DiRT Help for detailed instructions. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryRestore.exe.)


Caution Follow Help carefully. DiRT includes a variety of options that you must understand to use the tools successfully.

Step 3 Reapply any non-Cisco Unity custom registry settings. (DiRT backs up and restores Cisco Unity registry settings.)


To Configure Failover on the Primary Server


Step 1 In Windows Explorer, browse to the CommServer directory.

Step 2 Double-click FailoverConfig.exe to start the Configure Cisco Unity Failover wizard.

Step 3 On the Welcome page, click Next.

Step 4 On the Specify Server Role page, click Primary Server, and click Next.

Step 5 On the Enter the Name of Your Server page, click Browse, select the name of the secondary server, and click OK. The IP address for the secondary server is filled in automatically.

Step 6 Click Next.

Step 7 On the Enter Failover Account Information page, click Browse, and double-click the name of the message store services account. This is the account that the failover service will log on as.

The account you select must have the right to act as part of the operating system and to log on as a service, and must be a member of the Local Administrators group.


Caution You must specify the same account on both the primary and secondary servers.

Step 8 In the Password field, enter the password for the account that the failover service will log on as, and click Next.

Step 9 On the Begin Configuring Your Server page, click Configure. The wizard verifies settings and configures failover on the primary server.

If the wizard does not finish the configuration successfully, an error message explains why the wizard failed. Exit the wizard, correct the problem, and click Configure again.

Step 10 On the Completing page, click Finish.


To Configure Failover on the Secondary Server


Step 1 On the Windows taskbar, double-click the system clock. The Date/Time Properties dialog box appears.

Step 2 Set the time to the same hour and minute as shown on the primary server, and click OK.

Step 3 In Windows Explorer, browse to the CommServer directory.

Step 4 Double-click FailoverConfig.exe to start the Configure Cisco Unity Failover wizard.

Step 5 On the Welcome page, click Next.

Step 6 On the Specify Server Role page, click Secondary Server, and click Next.

Step 7 On the Enter the Name of Your Server page, click Browse, select the name of the primary server, and click OK. The IP address for the primary server is filled in automatically.

Step 8 Click Next.

Step 9 On the Enter Failover Account Information page, click Browse, and double-click the name of the message store services account. This is the account that the failover service will log on as.

The account you select must have the right to act as part of the operating system and to log on as a service, and must be a member of the Local Administrators group.


Caution You must specify the same account on both the primary and secondary servers.

Step 10 In the Password field, enter the password for the account that the failover service will log on as, and click Next.

Step 11 On the Begin Configuring Your Server page, click Configure. The wizard verifies settings and configures failover on the secondary server.

If the wizard does not finish the configuration successfully, an error message explains why the wizard failed. Exit the wizard, correct the problem, and click Configure again.

Step 12 On the Completing page, click Finish.