Troubleshooting Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
Index
Downloads: This chapterpdf (PDF - 163.0KB) The complete bookPDF (PDF - 5.24MB) | Feedback

Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - P - R - S - T - U - V - W -

Index

A

Advanced Settings tool 13-13

AGC 7-13

AMIS networking

"C" and "D" DTMF hang-up tones 6-12

enabling logs and traces 6-4

frames and digits in an AMIS call 6-14

inbound message flow 6-9

message delivery 6-4

message delivery delays 6-3

outbound message flow 6-6

testing new configuration 6-3

troubleshooting procedures 6-14

audio quality

advanced troubleshooting 7-6

AudioStat utility 7-17

automatic gain control 7-13

CAP Ripper utility 7-19

codec, changing 7-8

comfort noise 7-15

Dialogic voice card automatic gain control 7-14

message speed level 7-5

RTP Parser utility 7-20

symptoms of problems 7-1

system prompt speed level 7-5

TSP wave gain 7-12

volume, setting 7-3

AudioStat utility 7-17

B

busy greeting, does not play 4-3

C

calls, Cisco Unity not answering 3-1

call transfers 4-1

Call Viewer utility 13-10

CAP Ripper utility 7-19

Cisco Personal Communications Assistant (PCA)

blank pages 14-5

cannot be opened 14-5

error messages 17-3

overview 17-1

removing 17-15

restoring 17-9

subscriber cannot access 14-6

task list for troubleshooting 17-2

Cisco TAC, gathering information for 1-3

Cisco Unity Diagnostic tool (UDT)

overview 13-11

using 2-3

Cisco Unity Services A-1

codecs

changing 7-8

storage format errors 5-7

comfort noise 7-15

COM port, confirming availability 3-2

D

diagnostic tests

Cisco Unified CM, setup 1-1

single-line test 1-2

SIP integration, setup 1-1

Dialogic TSP diagnostic traces 2-10

directory handlers 14-8

disconnected calls 5-6

Dr. Watson logs 2-11

E

error messages

Cisco Unity Administrator 11-4

e-mail and voice message 11-7

startup 11-1

ViewMail 11-9

Event log 2-2

event log warnings and errors 11-6

F

failover

failover configuration wizard 16-1

upgrading or migrating CiscoUnity with failover 16-3

fax

does not arrive at destination 12-2

problems sending and receiving 12-1

problems with attachments 12-1

G

gain control

automatic 7-13

Dialogic, automatic 7-14

greetings, busy greeting does not play 4-3

H

hunt groups, confirming 3-6

I

Integration Monitor 13-1

L

Learn Tones utility 13-5

M

macro trace logs 2-3

Media Master

appears as red X 18-3

Cisco PCA log on errors 18-2

overview 18-1

play and record buttons greyed out 18-4

play and record issues 18-5

messages

AMIS delays 6-3

Cisco Unity stops recording before caller is finished 5-5

codec storage format errors 5-7

decryption Event log errors 5-8

delayed 5-2

Dialogic quiet parameter incorrect 5-5

disappearing 5-2

disconnected calls 5-6

dropped call recovery errors 5-4

encryption Event log errors 5-9

message notifications fill subscriber mailbox 5-7

NDR notifications 5-12

notifications, slow for a single subscriber 9-3

notifications not working at all 9-6

recipient accounts deleted 5-4

secure 5-8

slow notifications 9-1

subscribers hear decoy WAV file 5-10

subscribers hear error messages 5-10

undeliverable 5-3

Unity Messaging System Mailbox moved incorrectly 5-4

micro trace logs

interpreting 2-8

using 2-4

viewing 2-8

MWIs

Cisco Unified Communications Manager 8-7

delays 8-12

Exchange Monitor component 8-10

failure to turn off 8-15

Miu component 8-5

Notifier Queue components 8-8

overview 8-1

unexpected behavior, causes 8-4

N

Network Interface Cards (NICs) 10-1

notifications

not working at all 9-6

slow 9-1

slow for a single subscriber 9-3

P

PCI expansion chassis 10-4

performance counters 13-16

phone system

confirming hunt groups 3-6

confirming ring signal 3-5

preparation for troubleshooting 1-1

settings, confirming 3-2

PIMG units 10-7

port licensing, confirming 3-10

port settings, confirming 3-10

Port Status Monitor 13-16

R

reports 15-1

routing rules, confirming 3-9

RTP Parser utility 7-20

S

services

Exchange, behavior A-3

functionality A-1

Set Volume utility 7-4

single-line test, circuit-switched integrations 1-2

speed level

messages 7-5

system prompts 7-5

T

Tools Depot 13-1

touchtones 14-2

trace settings

Active Directory Monitor 2-15

AMIS 2-16

TSP wave gain 7-12

U

Universal Dialogic Diagnostic (UDD) utility 13-15

utilities

Advanced Settings tool 13-13

AudioStat 7-17

Call Viewer 13-10

CAP Ripper 7-19

Cisco Unity Diagnostic tool 13-11

diagnostic, defined 2-1

Dialogic TSP diagnostic traces, using 2-10

Dialogic TSP trace logs, defined 2-2

Dr. Watson logs, defined 2-2

Dr. Watson logs, using 2-11

Event log, defined 2-1

Event log, using 2-2

Integration Monitor 13-1

Learn Tones 13-5

macro trace logs, using 2-3

macro trace logs in UDT, defined 2-1

micro trace logs, using 2-4

micro trace logs in UDT, defined 2-1

performance counters 13-16

Port Status Monitor 13-16

RTP Parser 7-20

Set Volume 7-4

Tools Depot 13-1

Universal Dialogic Diagnostic (UDD) 13-15

Voice Connector logs, using 2-11

Voice Connector trace logs, defined 2-2

V

ViewMail 14-4

voice cards 10-3

Voice Connector

log on issues 6-1

logs 2-11

viewing MTS-OUT queue 6-1

voice messaging port licensing, confirming 3-10

voice messaging port settings, confirming 3-10

voice recognition

commands not recognized 19-1

using trace logs 19-2

volume settings 7-3

VPIM networking

viewing MTS-OUT queue 6-1

Voice Connector log on issues 6-1

W

warnings, Windows event log 11-6

Windows event log warnings and errors 11-6