Troubleshooting Guide for Cisco Unity Release 5.x (With IBM Lotus Domino)
Downloads: This chapterpdf (PDF - 91.0 KB) The complete bookPDF (PDF - 4.73 MB) | Feedback


Table Of Contents



This preface describes the audience, organization, and conventions of the Troubleshooting Guide for Cisco Unity, and provides information on how to obtain related documentation.


The Troubleshooting Guide for Cisco Unity is written for technicians and information systems professionals who configure and manage Cisco Unity. This guide requires knowledge of and access to the phone system, the network, and the voice messaging system.


The Troubleshooting Guide for Cisco Unity is divided into sections relating to general problem areas.

Each section addresses a specific problem, which is listed in the section title. The section contains possible causes, and procedures with which you can determine if a possible cause applies to your situation, and resolve the problem.

When the expected result is achieved during a procedure, continue with the next step when applicable, or continue with the next possible cause within the section.

If you encounter a problem that is not described in this guide, contact the Cisco Technical Assistance Center (TAC).

Document Conventions

Table 1 Troubleshooting Guide for Cisco Unity Conventions 

boldfaced text

Boldfaced text is used for:

Key and button names. (Example: Click OK.)

Information that you enter. (Example: Enter Administrator in the User Name box.)

< >
(angle brackets)

Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)


Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)

(right angle bracket)

A right angle bracket is used to separate selections that you make:

On menus. (Example: On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.)

In the navigation bar of the Cisco Unity Administrator. (Example: Go to the System > Configuration > Settings page.)

The Troubleshooting Guide for Cisco Unity also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Cisco Unity Documentation

For descriptions and the URLs of Cisco Unity documentation on, see the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at If you require further assistance, contact us by sending e-mail to