Table Of Contents
Release Notes for Cisco Unity Mobile Message Access for BlackBerry Release 1.0(1)
Revised April 26, 2010
These release notes contain requirements, download and installation instructions, limitations and restrictions, and open caveats for Cisco Unity Mobile Message Access for BlackBerry Release 1.0(1).
The Mobile Message Access for BlackBerry plug-in is available on DVD 1 and CD 1 of Cisco Unity versions 4.1 and 4.2. It is also available on the Cisco Unity Mobile Message Access Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity_mobile_message. Note that Mobile Message Access for BlackBerry 1.0(1) is available only in U.S. English; no multilingual version of the release is planned.
Note For full access to the Software Center website, you must be logged on to Cisco.com as a registered user.
Note Items in release notes—excluding caveats—may be added or may be revised to correct or to clarify information after the initial publication date (the date the software was released). When an item has been added or changed, the phrase "Revised <date>" is included in the text of the item.
Compatibility InformationRevised April 26, 2010
Mobile Message Access for BlackBerry version 1.0(1) has been qualified for use with Cisco Unity versions 4.1 and 4.2 in a Unified Messaging configuration and with BlackBerry Enterprise Server version 4.0 Service Pack 2.
RequirementsRevised April 10, 2006
•The Cisco Unity server(s) must be set up and working properly in a Unified Messaging configuration.
•The BlackBerry server and associated BlackBerry devices must be set up and working properly.
•The BlackBerry and Cisco Unity servers must be connected to the same Exchange Organization.
•To install the Mobile Message Access for BlackBerry plug-in, you must have local administrator rights on the BlackBerry server.
•The BlackBerry server must have at least 2 MB of hard-disk space available for the Mobile Message Access for BlackBerry plug-in.
Determining the Cisco Unity Mobile Message Access for BlackBerry Version
To Determine the Cisco Unity Mobile Message Access for BlackBerry Version in Use
Step 1 On the BlackBerry server, on the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 2 Click Cisco Unity Mobile Message Access.
Step 3 Click the Click Here for Support Information link.
Downloading Cisco Unity Mobile Message Access for BlackBerry 1.0(1)
Do the following procedure to download the plug-in from the Cisco Unity Mobile Message Access Software Download page.
To Download Cisco Unity Mobile Message Access for BlackBerry 1.0(1)
Step 1 Confirm that the computer you are using has at least 2 MB of hard-disk space available for the extracted files, in addition to the space required to download the file. (The download file size appears on the download page.)
Step 2 On a computer with a high-speed Internet connection, go to the Cisco Unity Mobile Message Access Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity_mobile_message.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Step 3 Download the file CiscoUnityMobileMessagePlugIn.exe to the directory of your choice.
Step 4 Double-click CiscoUnityMobileMessage.exe, and follow the on-screen prompts to extract the files to the directory of your choice on a network drive (or to a writeable compact disc, for copying to the network at a later time).
The executable extracts the files to a Cisco Unity Mobile Message Access directory that it creates within your chosen directory.
Step 5 Delete the file CiscoUnityMobileMessage.exe to free hard-disk space.
Installing Cisco Unity Mobile Message Access for BlackBerry 1.0(1)
As part of the installation process, you will need to enter the IP or fully qualified DNS address for the Cisco Unity server that you want the BlackBerry server to communicate with, and indicate whether Cisco Unity will use SSL connections for those communications.
Do the following procedure to install Cisco Unity Mobile Message Access for BlackBerry from the Cisco Unity DVD or CD, or from a network drive. You must install the Mobile Message Access for BlackBerry plug-in on each BlackBerry server that you want to communicate with Cisco Unity.
To Install Cisco Unity Mobile Message Access for BlackBerry 1.0(1)
Step 1 Confirm that the Cisco Unity Mobile Message Access for BlackBerry requirements have been met. See the "Requirements" section.
Step 2 On the BlackBerry server, browse to the MobileMessage directory on Cisco Unity DVD 1 or CD 1, or on the network drive where you downloaded the files.
Step 3 In the MobileMessage directory, double-click the Cisco Unity Mobile Message Access for Blackberry.msi file.
Step 4 Follow the on-screen prompts to complete the installation.
Caution When prompted, do not specify that Cisco Unity and BlackBerry will use HTTPS connections unless you have already set up Cisco Unity to use SSL when it communicates with a BlackBerry server.
Step 5 Restart the BlackBerry server.
Step 6 As applicable, repeat the procedure on each BlackBerry server in your organization.
Limitations and Restrictions
Messages with WAV Attachments Cannot Be Played
In addition to Cisco Unity voice messages, a BlackBerry device displays URLs for e-mails that contain WAV attachments. When subscribers click the URLs for messages with WAV attachments, Cisco Unity does not allow the BlackBerry device to play the messages.
Plug-in Allows the BlackBerry Server to Communicate with Only One Cisco Unity Server
Although a single Cisco Unity server can communicate with several BlackBerry servers, the BlackBerry plug-in allows the BlackBerry server to communicate with only a single Cisco Unity server at a time—even if the Cisco Unity servers in your organization are set up to use digital networking. In addition, installing the plug-in more than once on a BlackBerry server for the purpose of configuring each instance to communicate with a different Cisco Unity server does not work. The last installation of the plug-in overwrites the previous ones.
Subscribers Must Hang Up Before Selecting Another Message When BlackBerry Device Is the Phone Used for Message Playback
When the BlackBerry device is the phone used for message playback, subscribers cannot select another message from the BlackBerry Inbox. To view or play another message, they must stop message playback by ending the call. The same is not true when subscribers use a different phone as the message playback device.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 1.0(1)
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmap09186a00801179df.html.
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