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Release Notes for Spoken Commands in Cisco Unity 5.0(1)

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Release Notes for Spoken Commands in Cisco Unity 5.0(1)

Table Of Contents

Release Notes for Spoken Commands in Cisco Unity 5.0(1)

About Spoken Commands

Enabling Spoken Commands

Using Spoken Commands

Spoken Commands Considerations

Spoken Commands List

Main Menu

Message Type Menu

Send Message Menu

Streamlined Send Menu

Standard Send Menu

During Message Playback

After Message Menu

Limitations and Restrictions

Spoken Commands Are Not Available for All Cisco Unity Options

Subscribers Are Unable to Use Spoken Commands For the Dropped Call Recovery Feature

Subscribers Are Unable to Use Spoken Commands to Edit List of Message Recipients

Subscribers Are Unable to Use Spoken Commands to Exit from Addressing Messages With the Continuous Add Setting Enabled

Subscribers Are Unable to Use Spoken Commands to Specify Future Delivery Date and Time

Subscribers Are Unable to Use Spoken Commands to Empty the Deleted Items Folder

Subscribers May Use Spoken Commands to Access Undefined or Restricted Conversation Menus

Caveats

Open Caveats—Release 5.0(1)


Release Notes for Spoken Commands in Cisco Unity 5.0(1)


Published June 15, 2007

These release notes contain configuration and end-user instructions, limitations and restrictions, and open and resolved caveats for the Spoken Commands feature in Cisco Unity 5.0(1).

See the following sections in this release note for information about configuring and using the Spoken Commands feature:

About Spoken Commands

Enabling Spoken Commands

Using Spoken Commands

Spoken Commands List

Limitations and Restrictions

Caveats

About Spoken Commands

The Spoken Commands feature enables subscribers using the Press-or-Say input style to say the name of a menu option, as an alternative to pressing the touchtone key or saying the key number that corresponds to the menu option. For example, instead of saying "Three" or pressing the three touchtone key to delete a message, subscribers can now also say "Delete." Subscribers who do not have the Press-or-Say input style enabled may only press touchtone keys to respond to menu options.

The standard and custom conversation versions support spoken commands. Spoken commands are available only for options from the Main menu and when listening to or sending voice messages. To access other parts of the conversation, such as Greetings and Personal Settings under the Setup menu, subscribers must still press or say the name of the applicable touchtone key. See the "Spoken Commands List" section for the full list of the spoken commands supported.

To use spoken commands, subscribers must have both voice recognition and the Press-or-Say input style enabled. See the "Enabling Spoken Commands" section for more information on enabling this feature.


Tip See the following documents for additional information on using voice recognition:

For information on administering voice recognition and for tips on improving voice recognition performance, see the "Managing Voice-Recognition Features" chapter in the System Administration Guide for Cisco Unity.

For voice recognition usage considerations, see the "Using the Press-or-Say Phone Input Style" chapter in the User Guide for the Cisco Unity Phone Interface


Enabling Spoken Commands

The Spoken Commands feature requires subscribers to have both voice recognition and the Press-or-Say input style enabled. See the "Managing Voice-Recognition Features" chapter in the System Administration Guide for Cisco Unity for more information on enabling both of these features.

You use the Advanced Settings Tool to enable spoken commands for users with the Press-or-Say input style enabled. See the "To Enable the Spoken Commands Feature" procedure for steps on enabling this feature.

To Enable the Spoken Commands Feature


Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.

Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool.

Step 3 In the Unity Settings pane, click Conversation—Spoken Commands.

Step 4 In the New Value list, select 1 to enable Spoken Commands, and click Set.

Step 5 When prompted, click OK.

Step 6 Click Exit. You do not need to restart the Cisco Unity software or server for the change to take effect.


Using Spoken Commands

After you log on to Cisco Unity, you hear "Voice ready." If voice recognition resources are unavailable, you do not hear this prompt and you cannot use spoken commands for the duration of your call. If you want to use voice recognition, hang up and try again in a few moments.

See the "Spoken Commands List" section for a list of the spoken commands supported. Note that spoken commands are available only for options from the Main menu and when listening to or sending voice messages. To access other parts of the conversation, such as Greetings and Personal Settings under the Setup menu, you must still press or say the name of the applicable touchtone key.

If you are not comfortable saying the menu options or you are in a situation where your commands are not recognized by the system (for example, you are on a mobile phone where there is background noise), you can press keys to choose menu options. Or, you can choose to turn off the Press-or-Say phone input style, or temporarily disable this feature on a per-call basis. Once this input style is turned off, spoken commands are not available and you must press keys to choose menu options. If you temporarily disable the Press-or-Say input style, it is available again the next time you log on to Cisco Unity. For information on disabling the Press-or-Say input style, see the "Using the Press-or-Say Phone Input Style" chapter in the User Guide for the Cisco Unity Phone Interface.

Spoken Commands Considerations

This section describes considerations for users who primarily use spoken commands with Cisco Unity:

Consider disabling the Continue Adding Names setting for addressing messages. When addressing messages with this setting enabled, it is not possible to stop adding names to the list with a spoken command. Instead, you must either press the # key or say "pound" to exit this function and continue with sending the message.

This Continue Adding Names setting is located on the Phone Menu page of the Cisco Personal Communications Assistant. See the "Changing Your Phone Menu Preferences" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting.

If you have enabled Cisco Unity to begin playing new messages automatically after logging on, note that (if you have new messages) you are in the New Message menu conversation after you log on to Cisco Unity and your menu options are different than what is available from the Main menu. If this becomes confusing, consider disabling this setting.

The New Messages Automatically setting is located on the Phone Menu page of the Cisco Personal Communications Assistant. See the "Changing Your Phone Menu Preferences" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting.

Consider disabling the setting to have Cisco Unity prompt you to confirm your choice when you delete new and saved messages by phone. It is not possible to use a spoken command as a response; instead, you must either press or say the applicable key.

The Ask Me to Confirm Deletions of New and Saved Messages setting is located on the Advanced Settings page of the Cisco Personal Communications Assistant. See the "Changing Advanced Settings" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting. If you choose to delete this setting, it is recommended that you choose to move deleted messages to the Deleted Items folder, rather than be permanently deleted.

Consider using the Streamlined Send menu for sending messages as this menu enables you to use spoken commands to edit messages—for example to revise message addressing, rerecord messages, and mark messages as special delivery. If you use the Standard Send menu, you will need to press or say the applicable touchtone keys to set these options.

The Streamlined Send setting is located on the Phone Menu page of the Cisco Personal Communications Assistant. See the "Changing Your Phone Menu Preferences" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting.

Spoken Commands List

This section lists the voice commands available to subscribers when the Press-or-Say input style is enabled.

Main Menu

Message Type Menu

Send Message Menu

During Message Playback

After Message Menu

Main Menu

While listening to the Main menu, say:

Task
Say

Play new messages

New messages, Play new messages

Send a message

Send message, Send a message

Review old messages

Old messages, Review old messages

Change setup options

Setup, Setup options

Find messages

Find message, Find a message

Disable the Press-or-Say input style

Disable press-or-say

Change Call Handler Greetings

Greetings administrator

Transfer to an extension

Transfer to extension

Manage broadcast messages

Broadcast message administrator

Exit the Main menu

Exit

Hear help information

Help

Repeat menu

Repeat


Message Type Menu

If subscribers have the Message Type menu enabled, subscribers may say the following spoken commands from the New Messages Message Type menu.

Task
Say

Play new voice messages

Voice Mail

Play new e-mail messages

E-mail

Play new faxes

Faxes

Play new receipts

Receipts

Play all new messages

All messages

Return to Main menu

Cancel, Exit


Send Message Menu

Send Message menu options are provided for the:

Streamlined Send Menu

Standard Send Menu

Streamlined Send Menu

Task
Say

Send a message

Send a forwarded message

Send a reply message

Send, Send message

Forward, Forward message

Send reply

Mark message as urgent

Mark urgent

Set return receipt

Return receipt

Mark message as private

Mark private

Set future delivery

Future delivery

Review recorded message

Review recording

Rerecord message

Rerecord, Rerecord message

Add to recording

Add, Add to message

Add name to recipient list

Add name

Hear all names and delete names

Hear names, Hear all names

Cancel message

Cancel, Cancel Message

Confirm names while addressing or locating a message

Yes, No


Standard Send Menu

Task
Say

Hear message options

Message options

Rerecord message

Rerecord, Rerecord message

Address message

Address, Change addressing

Set special delivery

Special delivery

Review message

Review, Review message

Send a message

Send a forwarded message

Send a reply message

Send, Send message

Forward, Forward message

Send reply

Cancel message

Cancel, Cancel message, Exit

Confirm names while addressing or locating a message

Yes, No


During Message Playback

While listening to messages, you can use spoken commands that correspond to options on the After Message menu; however, Cisco Unity does not recognize spoken options for adjusting message speed and volume. See the "After Message Menu" section for this list of available spoken commands.

After Message Menu

While listening to the After Message menu, say:

Task
Say

Mark message as new, Restore message as new

Mark new

Save message, Restore message as saved

Save

Mark message as urgent

Mark urgent, Mark message urgent

Delete message

Delete

Reply to message

Reply

Reply to all

Reply to all

Forward message

Forward

Play next message

Next message, Next

Play previous message

Previous message, Previous

Hear message properties

Properties, Message properties

Call sender

Call sender, Call the sender

Resend message

Resend message

Repeat message

Repeat Message

Play first message in list

First message

Play last message in list

Last message

Call operator

Operator, Call operator

Send quick message

Quick message, Send quick message

Cancel

Cancel


Limitations and Restrictions

Spoken Commands Are Not Available for All Cisco Unity Options

Spoken commands are not available for the following Cisco Unity options:

Setup Options

Greetings Administrator

System Transfer

Cisco Unity Broadcast Message Administrator

Help

Subscribers Are Unable to Use Spoken Commands For the Dropped Call Recovery Feature

If subscribers inadvertently disconnect while listening to or sending messages, the Dropped Call Recovery allows them to call back into Cisco Unity within a specified period of time and resume the activity without losing their place. When calling back into Cisco Unity, subscribers are unable to use spoken commands to confirm that they want to continue with listening to or sending messages. Instead, subscribers must press or say the applicable touchtone key.

Subscribers Are Unable to Use Spoken Commands to Edit List of Message Recipients

When sending messages, subscribers are able to use spoken commands to hear a list of message recipients but they are unable to use spoken commands to add or remove names from this list. Instead, subscribers must press or say the name of the applicable touchtone key.

Subscribers Are Unable to Use Spoken Commands to Exit from Addressing Messages With the Continuous Add Setting Enabled

When addressing messages with the Continue Adding Names setting enabled, subscribers are unable to use spoken commands to exit from addressing the list. Instead, subscribers should press the # key or say "pound" to exit this function and continue with sending the message.

Subscribers Are Unable to Use Spoken Commands to Specify Future Delivery Date and Time

It is not possible for subscribers to use spoken commands to set a future delivery date and time. Instead subscribers should press or say the applicable touchtone keys that correspond to the date and time.

Subscribers Are Unable to Use Spoken Commands to Empty the Deleted Items Folder

It is not possible for subscribers to use spoken commands to permanently delete messages in the Deleted Items folder. Instead, subscribers should press or say the applicable touchtone key.

Subscribers May Use Spoken Commands to Access Undefined or Restricted Conversation Menus

Subscribers who are assigned to a Custom Key Map conversation may still use spoken commands to access undefined or restricted conversation menus. For example, if the conversation is customized to remove Setup Options, subscribers will not be able to press or say "Four" for this option, but they will be able to still say "Setup Options" to access this menu.

Caveats

You can find the latest caveat information for the Spoken Commands feature in Cisco Unity 5.0(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for the Spoken Commands feature in Cisco Unity 5.0(1) only. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Open Caveats—Release 5.0(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by caveat number.)

Table 1 Open Caveats for the Spoken Commands feature in Cisco Unity 5.0(1)

Caveat Number
Component
Severity
Description

CSCsj08463

vui

3

SC - Send Msg. Special delivery options not available with Standard Send

CSCsj17494

vui

3

SC - Streamline Send - Re-Record SC defined incorrectly

CSCsj17510

vui

3

SC - Streamline Send - Add Name SC defined incorrectly

CSCsj17518

vui

3

SC - Sub Manin Menu, SC to transfer to ext. defined incorrectly

CSCsj17523

vui

3

SC - No Spoken Command defined for help in Sub Main Menu

CSCsj17525

vui

3

SC - No spoken command defined for help in streamline send

CSCsj17526

vui

3

SC - No spoken command defined for help in standard send menu

CSCsj17531

vui

3

SC - Standard Send Menu SC to review message defined incorrectly

CSCsj17539

vui

3

SC - Send Msg. change addressing not available with Standard Send

CSCsj17546

vui

3

SC - Streamline Send - Review Message Recipients, no SC.

CSCsj17552

vui

3

SC - Standard Send - Review Message Recipients, no SC.

CSCsj17561

vui

3

SC - Receipt after message menu no SC to play original message

CSCsj17563

vui

3

SC - Forward Message, no SC to record introduction

CSCsj17569

vui

3

SC - Msg Playback / After Msg Menu, SC to repeat msg. defined incorrectly

CSCsj17573

vui

3

SC - DCR Welcome back menu has no spoken commands

CSCsj17575

vui

3

SC - Address Searcher, continuous add mode, no spoken command to exit

CSCsj17580

vui

3

SC - Send Message, can't specify future delivery date and time

CSCsj17581

vui

3

SC - After Message Menu, no SC to choose to fax an email or fax.

CSCsj17586

vui

3

SC - No spoken command to empty the deleted items folder

CSCsj17590

vui

3

SC - No spoken command to confirm deleting a message

CSCsj17595

vui

3

SC - No spoken command to return to main menu from message stack

CSCsj17602

vui

3

SC - During receipt playback, only a subset of Spoken commands available

CSCsj17612

vui

3

SC - No Spoken Commands available during no entry prompt.

CSCsj17614

vui

3

SC - No Spoken Commands available during no speech detected prompt

CSCsj17617

vui

3

SC - Confirm Cancel Message - No Spoken Commands

CSCsj17620

vui

3

SC - Spoken Commands allow you to access menu's not defined/restricted

CSCsj17623

vui

3

SC - Spoken Commands during msg. counts takes you to main menu

CSCsj17621

vui

4

SC - Spoken Commands during hello prompt take you to main menu

CSCsj17532

vui

6

SC - Msg. Playback Menu, no SC's for Rewind or Fast Forward

CSCsj17553

vui

6

SC - No spoken command to resume a paused message playback