Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Release 5.0
Setting Up a Cisco Unified Communications Manager 7.x SCCP Integration with Cisco Unity
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Setting Up a Cisco Unified Communications Manager 7.x SCCP Integration with Cisco Unity

Table Of Contents

Setting Up a Cisco Unified Communications Manager 7.x SCCP Integration with Cisco Unity

Task List to Create the Integration by SCCP

Requirements

Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity

For a Cisco Unity Server Without Failover or for a Cisco Unity Primary Server

For a Cisco Unity Secondary Server

Creating a New Integration with Cisco Unified Communications Manager

Creating an Integration with an Additional Cisco Unified Communications Manager Cluster

Setting Up Cisco Unified Communications Manager Authentication and Encryption


Setting Up a Cisco Unified Communications Manager 7.x SCCP Integration with Cisco Unity


For detailed instructions for setting up a Cisco Unified Communications Manager 7.x SCCP integration with Cisco Unity, see the following sections in this chapter:

Task List to Create the Integration by SCCP

Requirements

Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity

Creating a New Integration with Cisco Unified Communications Manager


Note If you are configuring MWI relay across trunks in a distributed phone system, you must refer to the Cisco Unified CM documentation for requirements and instructions. Configuring MWI relay across trunks does not involve Cisco Unity settings.


Task List to Create the Integration by SCCP

Before doing the following tasks to integrate Cisco Unity with Cisco Unified CM by Skinny Call Control Protocol (SCCP), confirm that the Cisco Unity server is ready for the integration by completing the applicable tasks in the applicable Cisco Unity installation guide. If you are installing a new Cisco Unity server by using the applicable Cisco Unity installation guide, you may have already completed some of the following tasks.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the "Requirements" section.

2. Plan how the voice messaging ports will be used by Cisco Unity. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity."

3. Program Cisco Unified CM. See the "Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity" section.

4. Create the integration. See the "Creating a New Integration with Cisco Unified Communications Manager" section.

5. Test the integration. See Chapter 11, "Testing the Integration."

6. If you have a secondary server for Cisco Unity failover, integrate the secondary server. See Chapter 12, "Integrating a Secondary Server for Cisco Unity Failover with a Cisco Unified Communications Manager Integration."

Requirements

The Cisco Unified CM SCCP integration supports configurations of the following components:

Phone System

Cisco Unified CM 7.x.

For details on compatible versions of Cisco Unified CM, refer to the SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.


Note Cisco Unified CM installed in Cisco Unified Communications Manager Business Edition (CMBE) cannot be integrated with Cisco Unity.


The following phones or combinations of phones for the Cisco Unified CM extensions:

Only SCCP phones for the Cisco Unified CM extensions.

Both SCCP phones and SIP phones for the Cisco Unified CM extensions without a media termination point (MTP) on the Cisco Unified CM server.

Both SCCP phones and SIP phones for the Cisco Unified CM extensions with a media termination point (MTP) on the Cisco Unified CM server.

A LAN connection in each location where you will plug the applicable phone into the network.

For multiple Cisco Unified CM clusters, the capability for users to dial an extension on another Cisco Unified CM cluster without having to dial a trunk access code or prefix.

Cisco Unity Server

The applicable version of Cisco Unity. For details on compatible versions of Cisco Unity, refer to the SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

Cisco Unity installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

The applicable Cisco Unity-CM TSP, installed. For details on compatible versions of the TSP, refer to the SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

A license that enables the applicable number of voice messaging ports.

Centralized Voice Messaging

Cisco Unity supports centralized voice messaging by supporting various inter-phone system networking protocols including, for example, proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity with the Phone System" chapter of the Design Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudgx.html.

Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity

After the Cisco Unified CM software is installed, do the procedures in the applicable section to program Cisco Unified CM to work with Cisco Unity:

A Cisco Unity server without failover—Do the procedures in the "For a Cisco Unity Server Without Failover or for a Cisco Unity Primary Server" section, in the order given.

A Cisco Unity failover primary server—Do the procedures in the "For a Cisco Unity Server Without Failover or for a Cisco Unity Primary Server" section, in the order given.

A Cisco Unity failover secondary server—Do the procedures in the "For a Cisco Unity Secondary Server" section, in the order given.

For a Cisco Unity Server Without Failover or for a Cisco Unity Primary Server

Do the following procedures in the order given.

To Add Partitions and a Calling Search Space to Contain the Voice Mail Ports


Step 1 In Cisco Unified CM Administration, click Call Routing > Class of Control > Partition.

Step 2 On the Find and List Partitions page, click Add New.

Step 3 On the Partition Configuration page, enter the name and description you want for the partition that will contain all voice mail port directory numbers. For example, enter "VMRestrictedPT, Partition for voice mail port directory numbers."

Step 4 Click Save.

Step 5 Click Add New.

Step 6 Enter the name and description you want for the partition that will contain the hunt pilot, which will be the voice mail pilot number. For example, enter "VMPilotNumberPT, Partition for the voice mail pilot number."

Step 7 Click Save.

Step 8 Click Call Routing > Class of Control > Calling Search Space.

Step 9 On the Find and List Calling Search Spaces page, click Add New.

Step 10 On the Calling Search Space Configuration page, in the Name field, enter a name for the calling search space that will include the partition created in Step 2 through Step 4. For example, enter "VMRestrictedCSS."

Step 11 Optionally, in the Description field, enter a description of the calling search space. For example, enter "Voice mail port directory numbers."

Step 12 In the Available Partitions field, double-click the name of the partition created in Step 2 through Step 4. For example, click "VMRestrictedPT."

Step 13 Click the down arrow below the Available Partitions list.

The name of the partition appears in the Selected Partitions list.

Step 14 Click Save.

Step 15 In the Related Links field, click Back to Find/List and click Go.

Step 16 On the Find and List Calling Search Spaces page, click Find.

Step 17 Click the name of the calling search space that is used by subscriber phones.

Step 18 On the Calling Search Space Configuration page, in the Available Partitions field, double-click the name of the partition created in Step 5 through Step 7. For example, click "VMPilotNumberPT."


Caution If the partition that contains the hunt pilot (which will be the voice mail pilot number) is not in the calling search space that is used by subscriber phones, the phones will not be able to dial the Cisco Unity server.

Step 19 Click the down arrow below the Available Partition list.

The name of the partition appears in the Selected Partitions list.

Step 20 Click Save.

Step 21 Repeat Step 17 through Step 20 for each remaining calling search space that needs to access Cisco Unity.



Caution Annunciators must not be associated with the device pool for the voice mail ports. Otherwise, under certain circumstances, annunciator recordings or tones may play while callers are recording messages.

To Add a Device Pool for the Voice Mail Ports


Step 1 In Cisco Unified CM Administration, click System > Device Pool.

Step 2 On the Find and List Device Pools page, click Add New.

Step 3 On the Device Pool Configuration page, enter the following device pool settings.

Table 10-1 Settings for the Device Pool Configuration Page 

Field
Setting

Device Pool Name

Enter Cisco Unity Voice Mail Ports or other description for this device pool.

Cisco Unified Communications Manager Group

Click the Cisco Unified Communications Manager group to assign to the voice mail ports in this device pool.

Date/Time Group

Click the date/time group to assign to the voice mail ports in this device pool.

Region

Click the Cisco Unified CM region to assign to the voice mail ports in this device pool.

SRST Reference

If applicable, click the survivable remote site telephony (SRST) reference to assign to the voice mail ports in this device pool.


Step 4 Click Save.


In the following procedure, add a voice mail port to Cisco Unified CM for each voice mail port that you will connect to Cisco Unity.

To Add Voice Mail Ports to Cisco Unified CM


Step 1 In Cisco Unified CM Administration, click Voice Mail > Cisco Voice Mail Port Wizard.

Step 2 On the What Would You Like to Do page, click Create a New Cisco Voice Mail Server and Add Ports to It, then click Next.

Step 3 On the Cisco Voice Mail Server page, the name of the voice mail server appears. We recommend that you accept the default name for the voice mail server. If you must use a different name, however, the name must have no more than nine characters.


Caution If Cisco Unity is configured for failover, the name of the voice mail server and voice mail ports that serve the secondary server must be different from the name of the voice mail server and voice mail ports that serve the primary server. Otherwise, the secondary server cannot function correctly.

Step 4 Click Next.

Step 5 On the Cisco Voice Mail Ports page, click the number of voice mail ports that you want to add (which must not be more voice mail ports than the Cisco Unity license enables), then click Next.

If you will integrate Cisco Unity with multiple clusters of Cisco Unified CM, the number you enter here cannot bring the total number of ports on all clusters integrated with Cisco Unity to more than the number of ports enabled by the Cisco Unity license.

Step 6 On the Cisco Voice Mail Device Information page, enter the following voice mail device settings.

Table 10-2 Settings for the Cisco Voice Mail Device Information Page 

Field
Setting

Description

Enter Cisco Voice Mail Port or another description for the voice mail device.

Device Pool

Click the name of the device pool you created for the voice mail ports. For example, click Cisco Unity Voice Mail Ports.

Calling Search Space

Click the name of a calling search space that allows calls to the subscriber phones and any required network devices.

This calling search space must include partitions that contain all devices Cisco Unity needs to access (for example, during call transfers, message notifications, and MWI activations).

AAR Calling Search Space

Accept the default of None.

Location

Click Hub_None.

Device Security Mode

Click the security mode that you want to use for the voice mail ports. For requirements and details on the settings for Cisco Unified CM authentication and encryption of the voice mail ports, see Appendix A, "Cisco Unified Communications Manager Authentication and Encryption of Cisco Unity Voice Messaging Ports."


Step 7 Click Next.

Step 8 On the Cisco Voice Mail Directory Numbers page, enter the following voice mail directory number settings.

Table 10-3 Settings for the Cisco Voice Mail Directory Numbers Page 

Field
Setting

Beginning Directory Number

Enter the extension number of the first voice mail port.

Partition

Click the name of the partition that you set up for all voice mail port directory numbers. For example, click "VMRestrictedPT."

Calling Search Space

Click the name of a calling search space that you set up to contain the partition with all voice mail port directory numbers, as set in Step 9 of the "To Add Partitions and a Calling Search Space to Contain the Voice Mail Ports" procedure. For example, click "VMRestrictedCSS."

Because this calling search space is not used by subscriber phones, subscribers are not able to dial the voice mail ports. However, subscribers can dial the voice mail pilot number.

AAR Group

Click the automated alternate routing (AAR) group for the voice mail ports. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. If you click None, no rerouting of blocked calls will be attempted.

Internal Caller ID Display

Accept the default of VoiceMail. (This text appears on the phone when the pilot number is dialed.)


Caution If Cisco Unity is configured for failover, do not change the default setting for this field, Otherwise, the integration will not function correctly.

Internal Caller ID Display
(ASCII Format)

Accept the default of VoiceMail. (This text appears on the phone when the pilot number is dialed.)


Caution If Cisco Unity is configured for failover, do not change the default setting for this field, Otherwise, the integration will not function correctly.

External Number Mask

Leave this field blank, or specify the mask used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to appear in the caller ID information, and enter X for each digit in the directory number of the device.


Step 9 Click Next.

Step 10 On the Do You Want to Add These Directory Numbers to a Line Group page, click No, I Will Add Them Later, and click Next.

Step 11 On the Ready to Add Cisco Voice Mail Ports page, confirm that the settings for the voice mail ports are correct, and click Finish.

If the settings are not correct, click Back and enter the correct settings.


To Add Voice Mail Ports to Line Groups


Step 1 In Cisco Unified CM Administration, click Call Routing > Route/Hunt > Line Group.

Step 2 On the Find and List Line Groups page, click Add New.

This line group will contain directory numbers for voice mail ports that will answer calls. Directory numbers for voice mail ports that will only dial out (for example, to set MWIs) must not be included in this line group.

Step 3 On the Line Group Configuration page, enter the following settings.

Table 10-4 Settings for the Line Group Configuration Page for Answering Ports 

Field
Setting

Line Group Name

Without Cisco Unity failover—Enter Cisco Unity Answering Ports or another unique name for line groups.

Primary failover server—Enter Cisco Unity Primary Answering Ports or another unique name for line groups.

RNA Reversion Timeout

Accept the default of 10.

Distribution Algorithm

Click Top Down.

No Answer

Without Cisco Unity failover—Accept the default of Try Next Member; Then, Try Next Group in Hunt List.

Primary failover server—Click Skip Remaining Members, and Go Directly to Next Group.

Busy

Without Cisco Unity failover—Accept the default of Try Next Member; Then, Try Next Group in Hunt List.

Primary failover server—Click Try Next Member, but Do Not Go to Next Group.

Not Available

Without Cisco Unity failover—Accept the default of Try Next Member; Then, Try Next Group in Hunt List.

Primary failover server—Click Skip Remaining Members, and Go Directly to Next Group.


Step 4 Under Line Group Member Information, in the Partition list, click the name of the partition that you set up for all voice mail port directory numbers. For example, click "VMRestrictedPT."

Step 5 Click Find.

Step 6 In the Available DN/Route Partition list, click the first directory number of a voice mail port that will answer calls, and click Add to Line Group.


Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, the integration will not function correctly.

Step 7 Repeat Step 6 for all remaining directory numbers of voice mail ports that will answer calls.


Caution Do not include directory numbers of voice mail ports that will only dial out (for example, to set MWIs). Otherwise, the integration will not function correctly.

Step 8 Click Save.

Step 9 If you will have voice mail ports that will only dial out (will not answer calls), do Step 10 through Step 16.

Otherwise, skip the remaining steps in this procedure and continue on to the "To Add the Line Group to a Hunt List" procedure.

Step 10 Click Add New.

This line group will contain directory numbers for voice mail ports that will only dial out. Directory numbers for voice mail ports that answer calls must not be included in this line group.

Step 11 On the Line Group Configuration page, enter the following settings.

Table 10-5 Settings for the Line Group Configuration Page for Dial-Out Ports 

Field
Setting

Line Group Name

Without Cisco Unity failover—Enter Cisco Unity Dial-Out Ports or another unique name.

Primary failover server—Enter Cisco Unity Primary Dial-Out Ports or another unique name.

RNA Reversion Timeout

Accept the default of 10.

Distribution Algorithm

Click Top Down.

No Answer

Click Stop Hunting.

Busy

Click Stop Hunting.

Not Available

Click Stop Hunting.


Step 12 Under Line Group Member Information, in the Partition list, click the name of the partition that you set up for all voice mail port directory numbers. For example, click "VMRestrictedPT."

Step 13 Click Find.

Step 14 In the Available DN/Route Partition list, click the first directory number of a voice mail port that will only dial out, and click Add to Line Group.


Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, the integration will not function correctly.

Step 15 Repeat Step 14 for all remaining voice mail ports that will only dial out.


Caution Do not include directory numbers of voice mail ports that will answer calls. Otherwise, the integration will not function correctly.

Step 16 Click Save.


To Add the Line Group to a Hunt List


Step 1 In Cisco Unified CM Administration, click Call Routing > Route/Hunt > Hunt List.

Step 2 On the Find and List Hunt Lists page, click Add New.

Step 3 On the Hunt List Configuration page, enter the following settings for the hunt list.

Table 10-6 Settings for the Hunt List Configuration Page for Answering Ports 

Field
Setting

Hunt List Name

Enter Cisco Unity Answering Ports or another unique name for the hunt list.

Description

Enter Cisco Unity ports that answer calls or another description.

Cisco Unified Communications Manager Group

Click Default or the name of the Cisco Unified Communications Manager group that you are using.

Enable This Hunt List

Check this check box.

For Voice Mail Usage

Check this check box.


Step 4 Click Save.

Step 5 Under Hunt List Member Information, click Add Line Group.

Step 6 On the Hunt List Detail Configuration page, in the Line Group list, click the line group you created for the directory numbers of voice mail ports that will answer calls, then click Save.


Caution In the hunt list, do not include line groups with voice mail ports that Cisco Unity will use to dial out. Otherwise, the integration will not function correctly.

Step 7 When alerted that the line group has been inserted, click OK.

Step 8 On the Hunt List Configuration page, click Reset.

Step 9 When asked to confirm resetting the hunt list, click Reset.

Step 10 When alerted that the hunt list has been reset, click Close.


To Add the Hunt List to a Hunt Pilot Number


Step 1 In Cisco Unified CM Administration, click Call Routing > Route/Hunt > Hunt Pilot.

Step 2 On the Find and List Hunt Pilots page, click Add New.

Step 3 On the Hunt Pilot Configuration page, enter the following settings for the hunt pilot.

Table 10-7 Settings for Hunt Pilot Configuration Page 

Field
Setting

Hunt Pilot

Enter the hunt pilot number for the voice mail ports. The hunt pilot number must be different from the extension numbers of the voice mail ports.

The hunt pilot number is the extension number that subscribers enter to listen to their voice messages.

Route Partition

Click the name of the partition that you set up for the voice mail pilot number. For example, click "VMPilotNumberPT."

Description

Enter Cisco Unity Hunt Pilot or another description.

Numbering Plan

Accept the default setting, or click the numbering plan that you have set up for your system.

Route Filter

Click None, or click the name of the route filter that you set up for your system.

MLPP Precedence

Accept the default setting, or click another setting.

Hunt List

Click the hunt list of voice mail ports that answer calls, which you set up in the "To Add the Line Group to a Hunt List" procedure.

Route Option

Click Route This Pattern.

Provide Outside Dial Tone

Uncheck the check box.


Step 4 Click Save.


To Specify MWI Directory Numbers


Step 1 In Cisco Unified CM Administration, click Voice Mail > Message Waiting.

Step 2 On the Find and List Message Waiting Numbers page, click Add New.

Step 3 On the Message Waiting Configuration page, enter the following settings for turning MWIs on.

Table 10-8 Settings for Turning MWIs On 

Field
Setting

Message Waiting Number

Enter the unique extension that turns MWIs on.

Partition

Click the name of the partition that you set up for the voice mail pilot number. For example, click "VMPilotNumberPT."

Description

Enter DN to turn MWIs on or another description.

Message Waiting Indicator

Click On.

Calling Search Space

Click a calling search space that is used by subscriber phones.


Step 4 Click Save.

Step 5 Click Add New.

Step 6 Enter the following settings for turning MWIs off.

Table 10-9 Settings for Turning MWIs Off 

Field
Setting

Message Waiting Number

Enter the unique extension that turns MWIs off.

Partition

Click the name of the partition that you set up for the voice mail pilot number. For example, click "VMPilotNumberPT."

Description

Enter DN to turn MWIs off or another description.

Message Waiting Indicator

Click Off.

Calling Search Space

Click a calling search space that is used by subscriber phones.


Step 7 Click Save.


In the following procedure, you will add the voice mail pilot number, which is the extension that you dial to listen to your voice messages. Your Cisco IP phone automatically dials the voice mail pilot number when you press the Messages button.

To Add a Voice Mail Pilot Number for the Voice Mail Ports


Step 1 In Cisco Unified CM Administration, click Voice Mail > Voice Mail Pilot.

Step 2 On the Find and List Voice Mail Pilots page, click Add New.

Step 3 On the Voice Mail Pilot Configuration page, enter the following voice mail pilot number settings.

Table 10-10 Settings for the Voice Mail Pilot Configuration Page 

Field
Setting

Voice Mail Pilot Number

Enter the voice mail pilot number that subscribers will dial to listen to their voice messages. This number must be the same as the hunt pilot number that you entered when adding voice mail ports earlier.

Calling Search Space

Click the calling search space that includes partitions containing the subscriber phones and the partition you set up for the voice mail pilot number.

Description

Enter Cisco Unity Pilot or another description.

Make This the Default Voice Mail Pilot for the System

Check this check box. When this check box is checked, this voice mail pilot number replaces the current default pilot number.


Step 4 Click Save.


To Set Up the Voice Mail Profile


Step 1 In Cisco Unified CM Administration, click Voice Mail > Voice Mail Profile.

Step 2 On the Find and List Voice Mail Profiles page, click Add New.

Step 3 On the Voice Mail Profile Configuration page, enter the following voice mail profile settings.

Table 10-11 Settings for the Voice Mail Profile Configuration Page 

Field
Setting

Voice Mail Profile Name

Enter a name to identify the voice mail profile.

Description

Enter Cisco Unity Profile or another description.

Voice Mail Pilot

Click one of the following:

The applicable voice mail pilot number that you defined on the Voice Mail Pilot Configuration page

Use Default

Voice Mail Box Mask

When multitenant services are not enabled on Cisco Unified CM, leave this field blank.

When multitenant services are enabled, each tenant uses its own voice mail profile and must create a mask to identify the extensions (directory numbers) in each partition that is shared with other tenants. For example, one tenant can use a mask 972813XXXX, while another tenant can use the mask 214333XXXX. Each tenant also uses its own translation patterns for MWIs.

Make This the Default Voice Mail Profile for the System

Check this check box to make this voice mail profile the default.

When this check box is checked, this voice mail profile replaces the current default voice mail profile.


Step 4 Click Save.


To Set Up the Voice Mail Server Service Parameters


Step 1 In Cisco Unified CM Administration, click System > Service Parameters.

Step 2 On the Service Parameters Configuration page, in the Server field, click the name of the Cisco Unified CM server.

Step 3 In the Service list, click Cisco CallManager. The list of parameters appears.

Step 4 Under Clusterwide Parameters (Feature - General), locate the Multiple Tenant MWI Modes parameter.

Step 5 If you use multiple tenant MWI notification, click True.

When this parameter is set to True, Cisco Unified CM uses any configured translation patterns to convert voice mail extensions into directory numbers when turning on or off an MWI.

Step 6 If you changed any settings, click Save. Then shut down and restart the Cisco Unified CM server.


If your Cisco Unity system is not configured for failover, skip to the "Creating a New Integration with Cisco Unified Communications Manager" section. If your system uses failover, continue on to the "For a Cisco Unity Secondary Server" section.

For a Cisco Unity Secondary Server

When you program Cisco Unified CM for the secondary Cisco Unity server, do the following procedures in the order given.

In the following procedure, you will add a voice mail port to Cisco Unified CM for each port that you are connecting to the secondary Cisco Unity server.

To Add Voice Mail Ports to Cisco Unified CM (Secondary Cisco Unity server)


Step 1 In Cisco Unified CM Administration, click Voice Mail > Cisco Voice Mail Port Wizard.

Step 2 On the What Would You Like to Do page, click Create a New Cisco Voice Mail Server and Add Ports to It, then click Next.

Step 3 On the Cisco Voice Mail Server page, the name of the voice mail server appears. Enter a unique name for the voice mail server; the name must have no more than nine characters.


Caution The name of the voice mail server and voice mail ports that serve the secondary server must be different from the name of the voice mail server and voice mail ports that serve the primary server. Otherwise, the secondary server cannot function correctly.

Step 4 Click Next.

Step 5 On the Cisco Voice Mail Ports page, click the number of voice mail ports that you want to add (which must not be more voice mail ports than the Cisco Unity license enables), then click Next.

If you will integrate Cisco Unity with multiple clusters of Cisco Unified CM, the number you enter here cannot bring the total number of ports on all clusters integrated with Cisco Unity to more than the number of ports enabled by the Cisco Unity license.

Step 6 On the Cisco Voice Mail Device Information page, enter the following voice mail device settings.

Table 10-12 Settings for the Cisco Voice Mail Device Information Page 

Field
Setting

Description

Enter Cisco Voice Mail Secondary Port or another description.

Device Pool

Click the name of the device pool you created for the voice mail ports. For example, click Cisco Unity Voice Mail Ports.

Calling Search Space

Click the name of a calling search space that allows calls to the subscriber phones and any required network devices.

This calling search space must include partitions that contain all devices Cisco Unity needs to access (for example, during call transfers, message notifications, and MWI activations).

AAR Calling Search Space

Accept the default of None.

Location

Accept the default of Hub_None.

Device Security Mode

Click the security mode that you want to use for the voice mail ports. For requirements and details on the settings for Cisco Unified CM authentication and encryption of the voice mail ports, see Appendix A, "Cisco Unified Communications Manager Authentication and Encryption of Cisco Unity Voice Messaging Ports."


Step 7 Click Next.

Step 8 On the Cisco Voice Mail Directory Numbers page, enter the following voice mail directory number settings.

Table 10-13 Settings for the Cisco Voice Mail Directory Numbers Page 

Field
Setting

Beginning Directory Number

Enter the extension number of the first voice mail port that will connect to the secondary Cisco Unity server.

Partition

Click the name of the partition that you set up for all voice mail port directory numbers. For example, click "VMRestrictedPT."

Calling Search Space

Click the name of a calling search space that you set up to contain the partition with all voice mail port directory numbers, as set in Step 9 of the "To Add Partitions and a Calling Search Space to Contain the Voice Mail Ports" procedure. For example, click "VMRestrictedCSS."

Because this calling search space is not used by subscriber phones, subscribers are not able to dial the voice mail ports. However, subscribers can dial the voice mail pilot number.

AAR Group

Click the automated alternate routing (AAR) group for the voice mail ports. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. If you click None, no rerouting of blocked calls will be attempted.

Internal Caller ID Display

Accept the default of VoiceMail.

This text appears on the phone when the pilot number is dialed.

Internal Caller ID Display
(ASCII Format)

Accept the default of VoiceMail.

This text appears on the phone when the pilot number is dialed.

External Number Mask

Leave this field blank, or specify the mask used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to appear in the caller ID information, and enter X for each digit in the directory number of the device.


Step 9 Click Next.

Step 10 On the Do You Want to Add These Directory Numbers to a Line Group page, click No, I Will Add Them Later, and click Next.

Step 11 On the Ready to Add Cisco Voice Mail Ports page, confirm that the settings for the voice mail ports are correct, and click Finish.

If the settings are not correct, click Back and enter the correct settings.


To Add Voice Mail Ports to Line Groups (Secondary Cisco Unity Server)


Step 1 In Cisco Unified CM Administration, click Call Routing > Route/Hunt > Line Group.

Step 2 On the Find and List Line Groups page, click Add New.

This line group will contain directory numbers for voice mail ports that will answer calls. Directory numbers for voice mail ports that will only dial out (for example, to set MWIs) must not be included in this line group.

Step 3 On the Line Group Configuration page, enter the following settings.

Table 10-14 Settings for the Line Group Configuration Page for Answering Ports 

Field
Setting

Line Group Name

Enter Cisco Unity Secondary Answering Ports or another unique name for line groups.

RNA Reversion Timeout

Accept the default of 10.

Distribution Algorithm

Click Top Down.

No Answer

Click Try Next Member, but Do Not Go to Next Group.

Busy

Click Try Next Member, but Do Not Go to Next Group.

Not Available

Click Try Next Member, but Do Not Go to Next Group.


Step 4 Under Line Group Member Information, in the Partition list, click the name of the partition that you set up for all voice mail port directory numbers. For example, click "VMRestrictedPT."

Step 5 Click Find.

Step 6 In the Available DN/Route Partition list, click the first directory number of a voice mail port that will answer calls, and click Add to Line Group.


Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, the integration will not function correctly.

Step 7 Repeat Step 6 for all remaining directory numbers of voice mail ports that will answer calls.


Caution Do not include directory numbers of voice mail ports that will only dial out (for example, to set MWIs). Otherwise, the integration will not function correctly.

Step 8 Click Save.

Step 9 If you will have voice mail ports that will only dial out (will not answer calls), do Step 10 through Step 16.

Otherwise, skip the remaining steps in this procedure and continue on to the "To Add the Line Group to a Hunt List (Secondary Cisco Unity Server)" procedure.

Step 10 Click Add New.

This line group will contain directory numbers for voice mail ports that will only dial out. Directory numbers for voice mail ports that answer calls must not be included in this line group.

Step 11 On the Line Group Configuration page, enter the following settings.

Table 10-15 Settings for the Line Group Configuration Page for Dial-Out Ports 

Field
Setting

Line Group Name

Enter Cisco Unity Secondary Dial-Out Ports or another unique name.

RNA Reversion Timeout

Accept the default of 10.

Distribution Algorithm

Click Top Down.

No Answer

Click Stop Hunting.

Busy

Click Stop Hunting.

Not Available

Click Stop Hunting.


Step 12 Under Line Group Member Information, in the Partition list, click the name of the partition that you set up for all voice mail port directory numbers. For example, click "VMRestrictedPT."

Step 13 Click Find.

Step 14 In the Available DN/Route Partition list, click the first directory number of a voice mail port that will only dial out, and click Add to Line Group.


Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, the integration will not function correctly.

Step 15 Repeat Step 14 for all remaining voice mail ports that will only dial out.


Caution Do not include directory numbers of voice mail ports that will answer calls. Otherwise, the integration will not function correctly.

Step 16 Click Save.


To Add the Line Group to a Hunt List (Secondary Cisco Unity Server)


Step 1 In Cisco Unified CM Administration, click Call Routing > Route/Hunt > Hunt List.

Step 2 On the Find and List Hunt Lists page, if no hunt lists appear, click Find.

Otherwise, continue with Step 3.

Step 3 Under Hunt List Name, click the hunt list you created for voice mail ports that will answer calls. For example, click "Cisco Unity Answering Ports."

Step 4 On the Hunt List Configuration page, under Hunt List Member Information, click Add Line Group.

Step 5 On the Hunt List Detail Configuration page, in the Line Group list, click the line group you created for the directory numbers of the voice mail ports on the secondary server that will answer calls (for example, click "Cisco Unity Secondary Answer Ports"). Then click Save.

Step 6 When alerted that the line group has been inserted, click OK.

Step 7 On the Hunt List Configuration page, click Reset.

Step 8 When asked to confirm resetting the hunt list, click Reset.

Step 9 When alerted that the hunt list has been reset, click Close.


Creating a New Integration with Cisco Unified Communications Manager

After ensuring that Cisco Unified Communications Manager and Cisco Unity are ready for the integration, do the following procedures to set up the integration and to enter the port settings.

Note the following:

Multiple clusters—If you are integrating with multiple clusters of Cisco Unified CM and you have already created the integration with the first cluster, you must integrate Cisco Unity with each additional cluster. Skip to the "To Add a UTIM Cluster to a Cisco Unified Communications Manager Integration" procedure.

MWI relay across trunks—If you are configuring MWI relay across trunks in a distributed phone system, you must refer to the Cisco Unified CM documentation for requirements and instructions. Configuring MWI relay across trunks does not involve Cisco Unity settings.

To Create an Integration


Step 1 If UTIM is not already open, on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. UTIM appears.

Step 2 In the left pane of the UTIM window, click Cisco Unity Server.

Step 3 On the Integration menu of the UTIM window, click New. The Telephony Integration Setup Wizard appears.

Step 4 On the Welcome page, click SCCP (CUCM/CCM and CUCME/CCME only) and click Next.

Step 5 On the Name CUCM/CCM Integration and Cluster page, enter the following settings, then click Next.

Table 10-16 Settings for the CUCM/CCM Integration and Cluster Page 

Field
Setting

Integration Name

Enter the name you will use to identify this Cisco Unified CM integration. Accept the default name or enter another name.

Cluster Name

Enter the name you will use to identify this Cisco Unified CM cluster. Accept the default name or enter another name.


Step 6 On the Enter CUCM/CCM IP Address and Port page, enter the following settings, then click Next.

Table 10-17 Settings for the Enter CUCM/CCCP IP Address and Port Page 

Field
Setting

IP Address/Name

Enter the IP address (or DNS name) of the Cisco Unified CM server that you are connecting to Cisco Unity. If you are connecting to a Cisco Unified CM cluster, we recommend entering the IP address (or DNS name) of a subscriber Cisco Unified CM server.

TCP Port

Enter the TCP port of the Cisco Unified CM server that you are connecting to Cisco Unity. We recommend using the default setting.


You can click Ping Server to confirm that the IP address is correct.

Step 7 On the Enter Secondary Server Settings for Failover page, in the IP Address/Name field, enter the IP address (or DNS name) and port of all remaining subscriber Cisco Unified CM servers in the cluster and of the publisher Cisco Unified CM server. Then click Add after entering each so that the IP addresses of all secondary servers appear in the list. If there is only one Cisco Unified CM server in the cluster, leave this page blank.

The IP addresses of the subscriber Cisco Unified CM servers must appear in descending order, so that the subscriber Cisco Unified CM server at the top of the list is the first to take over call processing functions during failover, and the publisher Cisco Unified CM server is the last.

You can click Ping Servers to confirm that the IP addresses are correct.

Step 8 If you want Cisco Unity to automatically reconnect to the primary Cisco Unified CM server after failover has been corrected, check the Reconnect to Primary CUCM/CCM Server check box.

Step 9 Click Next.

Step 10 On the Enter CUCM/CCM MWI Extensions page, enter the following settings, then click Next.

Table 10-18 Settings for the Enter CUCM/CCM MWI Extensions Page 

Field
Setting

MWI On Extension

Enter the extension you specified in Cisco Unified CM Administration for turning MWIs on.

MWI Off Extension

Enter the extension you specified in Cisco Unified CM Administration for turning MWIs off.


Step 11 On the Set Number of Voice Messaging Ports page, enter the following settings, then click Next.

Table 10-19 Settings for the Set Number of Voice Messaging Ports Page 

Field
Setting

Number of Ports

Enter the number of voice messaging ports connecting Cisco Unity to the Cisco Unified CM server; if Cisco Unity is connected to a single Cisco Unified CM server, this number cannot be more than the number of ports set up on Cisco Unified CM. If Cisco Unity is connected to multiple clusters of Cisco Unified CM, this number cannot be more than the number of ports set up on the Cisco Unified CM cluster, and the total number of ports on all clusters connected to Cisco Unity cannot be more than the number of ports enabled by the Cisco Unity license.

CUCM/CCM Device Name Prefix

Enter the prefix Cisco Unified CM adds to the device name for voice messaging ports. This prefix must match the prefix used by Cisco Unified CM.


Caution If Cisco Unity is configured for failover, the CUCM/CCM Device Name Prefix setting for the secondary server must be different from the CUCM/CCM Device Name Prefix setting for the primary server. Otherwise, the secondary server cannot function correctly.

You can click Verify to confirm that the CUCM/CCM device name prefix is correct.


Note If Cisco Unified CM ports are set up for authentication or encryption, the confirmation will fail because the Cisco Unity voice messaging ports are not yet set up for authentication or encryption.


Step 12 If other integrations already exist, the Enter Trunk Access Code page appears. Enter the extra digits that Cisco Unity must use to transfer calls through the gateway to extensions on the other phone systems with which it is integrated. Then click Next.

Step 13 On the Reassign Subscribers page, any subscribers whose phone system integration has been deleted and who are not currently assigned to a phone system integration will appear in the list.

If no subscribers appear in the list, click Next and continue to Step 14.

Otherwise, select the subscribers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting subscribers.

Table 10-20 Selection Controls for the Reassign Subscribers Page 

Selection Control
Effect

Check All

Checks the check boxes for all subscribers in the list.

Uncheck All

Unchecks the check boxes for all subscribers in the list.

Toggle Selected

For the subscribers highlighted in the list, toggles between checking and unchecking the check boxes.

If some highlighted subscriber check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.


Step 14 On the Reassign Call Handlers page, any call handlers whose phone system integration has been deleted and that are not currently assigned to a phone system integration will appear in the list.

If no call handlers appear in the list, click Next and continue to Step 15.

Otherwise, select the call handlers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting call handlers.

Table 10-21 Selection Controls for the Reassign Call Handlers Page 

Selection Control
Effect

Check All

Checks the check boxes for all call handlers in the list.

Uncheck All

Unchecks the check boxes for all call handlers in the list.

Toggle Selected

For the call handlers highlighted in the list, toggles between checking and unchecking the check boxes.

If some highlighted call handler check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.


Step 15 On the Completing page, verify the settings you entered, then click Finish.

Step 16 At the prompt to restart the Cisco Unity services, click Yes. The Cisco Unity services restart.

Alternatively, you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity.


To Enter the Voice Messaging Port Settings for the Integration


Step 1 After the Cisco Unity services restart, on the View menu, click Refresh.

Step 2 In the left pane of the UTIM window, expand the phone system integration that you are creating.

Step 3 In the left pane, click the name of the cluster.

Step 4 In the right pane, click the Ports tab.

Step 5 Enter the settings shown in Table 10-22 for the voice messaging ports.

We strongly recommend and consider it a best practice to configure most voice messaging ports to only answer calls and the remaining ports to only dial out or perform MWI functions. This configuration eliminates the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes that port off-hook to dial out.


Caution In programming Cisco Unified CM, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

Table 10-22 Settings for the Voice Messaging Ports 

Field
Considerations

Extension

Enter the extension for the port as assigned on the phone system.

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from subscribers.

Message Notification

Check this check box to designate the port for notifying subscribers of messages. Assign Message Notification to the least busy ports.

Dialout MWI

Check this check box to designate the port for turning MWIs on and off. Assign Dialout MWI to the least busy ports.

AMIS Delivery

(available with the AMIS licensed feature only)

Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol, which provides an analog mechanism for transferring voice messages between different voice messaging systems.

This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.

Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls.

TRAP Connection

Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the least busy ports.


Step 6 Click Save.

Step 7 Repeat Step 3 through Step 6 for all remaining clusters if any.

Step 8 If Cisco Unity integrates with only one cluster of Cisco Unified CM, exit UTIM, skip the next section, and continue with the "Setting Up Cisco Unified Communications Manager Authentication and Encryption" section.

If Cisco Unity integrates with multiple clusters of Cisco Unified CM, continue with the "Creating an Integration with an Additional Cisco Unified Communications Manager Cluster" section.


Creating an Integration with an Additional Cisco Unified Communications Manager Cluster

If Cisco Unity integrates with only one Cisco Unified CM cluster, skip this section and continue with the "Setting Up Cisco Unified Communications Manager Authentication and Encryption" section.

You can integrate Cisco Unity with an additional Cisco Unified CM cluster through UTIM by using the options and considerations described in Table 10-23.

Table 10-23 Options and Considerations for Integrating with Another Cisco Unified Communications Manager Cluster 

Option
Consideration

Add a cluster in UTIM to an existing Cisco Unified CM integration for each new Cisco Unified CM cluster. For instructions see the "To Add a UTIM Cluster to a Cisco Unified Communications Manager Integration" procedure.

You must assign at least one MWI port dedicated to each Cisco Unified CM cluster that you add.

The first cluster in UTIM will handle all calls and direct them to the Cisco Unified CM cluster on which the subscriber is homed.

You can create an unlimited number of clusters in UTIM to a Cisco Unified CM integration.

Multiple UTIM clusters can be used with multiple Cisco Unified CM integrations on the Cisco Unity server.

Create a new Cisco Unified CM integration for each new Cisco Unified CM cluster. For instructions, see the "Creating a New Integration with Cisco Unified Communications Manager" procedure".

Each Cisco Unified CM integration handles the MWIs for the cluster. Dedicated MWI ports for each Cisco Unified CM cluster is necessary only if the Cisco Unified CM integration has multiple clusters in UTIM.

Cisco Unity sends each MWI request directly to the Cisco Unified CM cluster on which the subscribers is homed.

The number of Cisco Unified CM integrations is limited only by number of licensed voice messaging ports on the Cisco Unity server, as described in the Multiple Phone System Integration Guide for Cisco Unity 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.

Multiple Cisco Unified CM integrations can be used with multiple UTIM clusters on a Cisco Unity server.


To Add a UTIM Cluster to a Cisco Unified Communications Manager Integration


Step 1 In the left pane of the UTIM window, click the Cisco Unified CM integration.

Step 2 On the Cluster menu, click New. The Add Server dialog box appears.

Step 3 Enter the following settings.

Table 10-24 Settings for the Add Server Dialog Box 

Field
Setting

IP Address or Host Name

Enter the IP address (or DNS name) of a subscriber Cisco Unified CM server.

Port

Enter the TCP port of the Cisco Unified CM server that you are connecting to Cisco Unity. We recommend using the default setting.

TLS Port

Enter the secure port that Cisco Unified CM uses for secure call-signaling messages. This setting is used only when the CUCM/CCM Cluster Security Mode is set to Authenticated or Encrypted.


Step 4 Click OK.

Step 5 When prompted to enter the remaining settings for the cluster, click OK.

Step 6 Click the Servers tab, and, in the Display Name field, enter Cisco Unified CM Cluster 02 or another name you will use to identify this Cisco Unified CM cluster.

Step 7 If there are no additional Cisco Unified CM servers in this cluster, continue to Step 13.

If there are additional Cisco Unified CM servers in this cluster, click Add. The Add Server dialog box appears.

Step 8 Enter the following settings.

Table 10-25 Settings for the Add Server Dialog Box 

Field
Setting

IP Address or Host Name

Enter the IP address (or DNS name) of a subscriber Cisco Unified CM server.

Port

Enter the TCP port of the Cisco Unified CM server that you are connecting to Cisco Unity. We recommend using the default setting.

TLS Port

Enter the secure port that Cisco Unified CM uses for secure call-signaling messages. This setting is used only when the CUCM/CCM Cluster Security Mode is set to Authenticated or Encrypted.


Step 9 Click OK.

Step 10 Repeat Step 7 through Step 9 for all remaining Cisco Unified CM servers in the cluster.

Step 11 Enter the following settings.

Table 10-26 Settings for the Servers Tab 

Field
Setting

CUCM/CCM Device Name Prefix

Enter the prefix Cisco Unified CM adds to the device name for voice messaging ports. This prefix must match the prefix used by the Cisco Unified CM cluster.


Caution If Cisco Unity is configured for failover, the CUCM/CCM Device Name Prefix setting for the secondary server must be different from the CUCM/CCM Device Name Prefix setting for the primary server. Otherwise, the secondary server cannot function correctly.

CUCM/CCM Cluster Security Mode

Accept the default setting of Non-secure.

If you want to set up for Cisco Unified CM authentication and encryption, this procedure directs you at the best time to the "Setting Up Cisco Unified Communications Manager Authentication and Encryption" section.

Reconnect to the Primary CUCM/CCM server

Check this check box if you want Cisco Unity to automatically reconnect to the primary Cisco Unified CM server in the cluster after failover has been corrected.


Step 12 Click Verify Servers to confirm that the Cisco Unified CM server information is correct.


Note If Cisco Unified CM ports are set up for authentication or encryption, the confirmation will fail because the Cisco Unity voice messaging ports are not yet set up for authentication or encryption.


Step 13 Click the MWI tab, and enter the following settings.

Table 10-27 Settings for the MWI Tab 

Field
Setting

On Extension

Enter the extension you specified in Cisco Unified CM Administration of the cluster for turning MWIs on.

Off Extension

Enter the extension you specified in Cisco Unified CM Administration of the cluster for turning MWIs off


Step 14 Click the Ports tab, and click Add Port.

Step 15 In the Add Port dialog box, enter the number of voice messaging ports on Cisco Unity that you want to connect to the Cisco Unified CM cluster, and click OK.

This number cannot be more than the number of ports set up on the Cisco Unified CM cluster. This number cannot bring the total number of port installed on the Cisco Unity server to more than the number of ports enabled by the Cisco Unity license.

Step 16 Enter the settings shown in Table 10-28 for the voice messaging ports.

We strongly recommend and consider it a best practice to configure most voice messaging ports to only answer calls and the remaining ports to only dial out or perform MWI functions. This configuration eliminates the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes that port off-hook to dial out.


Caution In programming Cisco Unified CM, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

Table 10-28 Settings for the Voice Messaging Ports 

Field
Considerations

Extension

Enter the extension for the port as assigned on the phone system.

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from subscribers.

Message Notification

Check this check box to designate the port for notifying subscribers of messages. Assign Message Notification to the least busy ports.

Dialout MWI

Check this check box to designate the port for turning MWIs on and off. Assign Dialout MWI to the least busy ports.

AMIS Delivery

(available with the AMIS licensed feature only)

Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol, which provides an analog mechanism for transferring voice messages between different voice messaging systems.

This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.

Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls.

TRAP Connection

Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the least busy ports.


Step 17 Click the RTP tab, and confirm that the Automatically Assign option is selected.

Step 18 In the UTIM window, click Save.

Step 19 At the prompt to restart the Cisco Unity services, click Yes. The Cisco Unity services restart.

Alternatively, you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity.

Step 20 After the Cisco Unity services restart, in the left pane of the UTIM window, click the Cisco Unified CM integration.

Step 21 Repeat Step 1 through Step 20 for all remaining Cisco Unified CM clusters.

Step 22 If you do not want to set up for Cisco Unified CM authentication and encryption, exit UTIM, skip the remaining procedures, and continue to Chapter 11, "Testing the Integration."

If you want to set up for Cisco Unified CM authentication and encryption, continue with the "Setting Up Cisco Unified Communications Manager Authentication and Encryption" section.


Setting Up Cisco Unified Communications Manager Authentication and Encryption

If you are not setting up Cisco Unified CM authentication and encryption, skip to Chapter 11, "Testing the Integration."

If you are setting up Cisco Unified CM authentication and encryption, do the following procedure.

For requirements and additional information about authentication and encryption with Cisco Unified CM and Cisco Unity, see Appendix A, "Cisco Unified Communications Manager Authentication and Encryption of Cisco Unity Voice Messaging Ports."


Caution The Cisco Unity system clock must be synchronized with the Cisco Unified CM system clock for Cisco Unified CM authentication to function immediately. Otherwise, Cisco Unified CM will reject the Cisco Unity voice messaging ports until the Cisco Unified CM system clock has passed the time stamp in the Cisco Unity device certificates.

If you create another Cisco Unified CM integration that has Cisco Unified CM authentication and encryption for its voice messaging ports and you create a new Cisco Unity server root certificate, you must copy the new Cisco Unity server root certificate to all Cisco Unified CM servers in all clusters. Otherwise, the voice messaging ports will not be able to connect to the Cisco Unified CM servers.

To Enable Cisco Cisco Unified Communications Manager Authentication and Encryption for Cisco Unity Voice Messaging Ports


Step 1 If UTIM is not already open, on Cisco Unity, on the Windows Start menu, click Programs > Cisco Unity > Manage Integrations. UTIM appears.

Step 2 In the left pane, double-click Cisco Unity Server. The existing integrations appear.

Step 3 Click the Cisco Unified CM integration.

Step 4 In the right pane, click the cluster for the integration.

Step 5 Click the Servers tab.

Step 6 In the CUCM/CCM Cluster Security Mode field, click the applicable setting.


Caution The CUCM/CCM Cluster Security Mode setting for Cisco Unity voice messaging ports must match the security mode setting for the Cisco Unified CM ports. Otherwise, Cisco Unified CM authentication and encryption will fail.

Table 10-29 CUCM/CCM Cluster Security Mode Settings 

Setting
Effect

Non-secure

The integrity and privacy of call-signaling messages will not be ensured because call-signaling messages will be sent as clear (unencrypted) text and will be connected to Cisco Unified CM through a non-authenticated port rather than an authenticated TLS port.

In addition, the media stream will not be encrypted.

Authenticated

The integrity of call-signaling messages will be ensured because they will be connected to Cisco Unified CM through an authenticated TLS port. However, the privacy of call-signaling messages will not be ensured because they will be sent as clear (unencrypted) text.

In addition, the media stream will not be encrypted.

Encrypted

The integrity and privacy of call-signaling messages will be ensured because they will be connected to Cisco Unified CM through an authenticated TLS port, and the call-signaling messages will be encrypted.

In addition, the media stream can be encrypted.


Step 7 If you clicked the Non-secure setting, click Save and skip the remaining steps in this procedure.

If you clicked the Authenticated or the Encrypted settings, the Security tab and the Add TFTP Server dialog box appear. In the Add TFTP Server dialog box, in the IP Address or Host Name field, enter the IP address (or DNS name) of the primary TFTP server for the Cisco Unified CM cluster and click OK.

Step 8 If there are more TFTP servers that Cisco Unity will use to download the Cisco Unified CM certificates, click Add. The Add TFTP Server dialog box appears.

Step 9 In the IP Address or Host Name field, enter the IP address (or DNS name) of the secondary TFTP server for the Cisco Unified CM cluster, and click OK.

Step 10 Repeat Step 8 and Step 9 for each remaining TFTP server in the Cisco Unified CM cluster.

Step 11 Repeat Step 4 through Step 10 for each remaining cluster in the Cisco Unified CM integration.

On the Security tab, you can press the buttons described in Table 10-30 to add, modify, or delete the TFTP servers that you are connecting to from the Cisco Unity server.

Table 10-30 Buttons for Managing the TFTP Servers 

Button
Action

Add

Displays the Add TFTP Server dialog box to add another TFTP server.

Modify

Displays the Modify TFTP Server dialog box so that you can modify the settings of the selected TFTP server.

Delete

Deletes the selected TFTP server.


Step 12 Click Save.

Cisco Unity creates the voice messaging port device certificates, exports the Cisco Unity server root certificate, and displays the Export Cisco Unity Root Certificate dialog box.

Step 13 Note the file name of the exported Cisco Unity server root certificate and click OK.

Step 14 On the Cisco Unity server, browse to the CommServer\SkinnyCerts directory.

Step 15 Locate the Cisco Unity server root certificate file that you exported in Step 13.

Step 16 Right-click the file and click Rename.

Step 17 Change the file extension to .pem (rather than .0). For example, the file name "12345.0" will become "12345.pem" for the exported Cisco Unity server root certificate file.


Caution When Cisco Unity is integrated with Cisco Unified CM 4.x and Cisco Unified CM 5.x or later servers, you must upload the .pem file to the Cisco Unified CM 5.x or later servers and the .0 file to the Cisco Unified CM 4.x server. Otherwise, authentication and encryption will not function correctly.

Step 18 Upload the Cisco Unity server root certificate to all Cisco Unified CM servers in all clusters by doing the following substeps.


Caution The Cisco Unity system clock must be synchronized with the Cisco Unified CM system clock for Cisco Unified CM authentication to function immediately. Otherwise, Cisco Unified CM will not let the Cisco Unity voice messaging ports register until the Cisco Unified CM system clock has passed the time stamp in the Cisco Unity device certificates.

a. Log on to Cisco Unified Operating System Administration.

b. In Cisco Unified Operating System Administration, on the Security menu, click Certificate Management.

c. On the Certificate List page, click Upload Certificate.

d. On the Upload Certificate page, in the Certificate Name drop-down box, click CallManager-trust.

e. In the Root Certificate field, enter Cisco Unity Root Certificate.

f. To the right of the Upload File field, click Browse.

g. In the Choose File dialog box, browse to the CommServer/SkinnyCerts directory on the Cisco Unity server, and click the Cisco Unity server root certificate file that you saved in Step 13.

h. Click Open.

i. On the Upload Certificate page, click Upload File.

j. Click Close.

k. Restart the Cisco Unified CM server.

l. Repeat Step 18a. through Step 18k. on all remaining Cisco Unified CM servers in the cluster.

m. Repeat Step 18a. through Step 18l. to copy the Cisco Unity root certificate to all Cisco Unified CM servers in all remaining Cisco Unified CM clusters.

Step 19 On the Cisco Unity server, in the taskbar, right-click the Cisco Unity icon and click Stop Cisco Unity.

Step 20 When Cisco Unity has stopped, in UTIM, in the left pane, click the first cluster.

Step 21 Click the Servers tab.

Step 22 Click Verify Servers to verify the connection to the Cisco Unified CM servers.


Caution You must stop Cisco Unity before verifying the connection. Otherwise, the test will fail.

If the test is not successful, a dialog box appears that displays the location of the security logs, which provide troubleshooting steps. After troubleshooting, test the connection again.

Step 23 Repeat Step 19 through Step 22 on all remaining clusters.

Step 24 On the Tools menu, click Restart Cisco Unity to restart the Cisco Unity services.

Step 25 Exit UTIM.


If the number of voice messaging ports on the Cisco Unity server is 72 or more, and the Cisco Unity server is running Windows Server 2003 or Exchange is the message store, do the following procedure.

To Adjust the Advanced Settings for 72 or More Voice Messaging Ports


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Tools Depot.

Step 2 In the Tools Depot window, in the left pane, expand Administration Tools and double-click Advanced Settings Tool.

Step 3 If the Cisco Unity server is running Windows Server 2003, do the following substeps. Otherwise, continue to Step 4.

a. In the Cisco Unity Advanced Settings window, in the left pane, click Messaging - 72 or More Voice Ports - Enable Low-Fragmentation Heap.

b. In the New Value drop-down box, click 1 and click Set.

c. When prompted that the value has been set, click OK.

Step 4 If Exchange is the message store, do the following substeps. Otherwise, continue to Step 5.

a. In the Cisco Unity Advanced Settings window, in the left pane, click Messaging - 72 or More Voice Ports - Number of MAPI Sessions Per Exchange Server.

b. In the New Value drop-down box, click the applicable setting, then click Set.

Number of Voice Messaging Ports
Setting

72 to 83

Click 2.

84 to 95

Click 3.

96 to 119

Click 4.

120 to 143

Click 5.

144

Click 6.


c. When prompted that the value has been set, click OK.

Step 5 Close the Tools Depot window.

Step 6 Restart the Cisco Unity server.