Installation Guide for Cisco Unity Release 5.x in a Voice Messaging Configuration with Microsoft Exchange (With Failover Configured)
Customizing the Cisco Unity Platform
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Customizing the Cisco Unity Platform

Table Of Contents

Customizing the Cisco Unity Platform

Configuring a Dual NIC in the Cisco Unity Server

Installing the NIC-Configuration Utility

Configuring a Dual NIC

Obtaining Cisco Unity License Files

Running the Cisco Unity System Preparation Assistant

Changing Folder Settings in Windows Explorer

Installing Microsoft Updates and Cisco Security Agent for Cisco Unity

Disabling the Found New Hardware Wizard for the Voice Cards

Installing Antivirus Software (Optional)

Connecting the Cisco Unity Server to the Network

Configuring TCP/IP Properties

Verifying the IP Address and the Network Connection

Disabling Antivirus and Cisco Security Agent Services

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

Active Directory

Existing Domain

Resetting the Account That SQL Server Services Log On As


Customizing the Cisco Unity Platform


In this chapter, you do the following tasks in the order listed:

1. If the Cisco Unity server contains a dual NIC: Configure the dual NIC or verify the configuration. See the "Configuring a Dual NIC in the Cisco Unity Server" section.

2. Complete registration information on Cisco.com to obtain the applicable license files. See the "Obtaining Cisco Unity License Files" section.

3. Use the Cisco Unity System Preparation Assistant to install required Windows components, the browser and database, and required service packs. See the "Running the Cisco Unity System Preparation Assistant" section.

4. Change folder settings in Windows Explorer so that all files and folders are visible during Cisco Unity troubleshooting, if applicable. See the "Changing Folder Settings in Windows Explorer" section.

5. Run the Cisco Unity Server Updates wizard to install Microsoft security updates and, optionally, Cisco Security Agent for Cisco Unity. See the "Installing Microsoft Updates and Cisco Security Agent for Cisco Unity" section.


Caution Do not install the latest service packs that are recommended for use with Cisco Unity yet. Any service packs qualified for use with the current version of Cisco Unity after the current version was released have not been tested with Cisco Unity Setup and may cause Setup to fail.

6. If the Cisco Unity server contains voice cards: Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for the Voice Cards" section.

7. Optional: Install antivirus software. See the "Installing Antivirus Software (Optional)" section.

8. Connect the Cisco Unity server to the network. See the "Connecting the Cisco Unity Server to the Network" section.

9. Configure TCP/IP properties. See the "Configuring TCP/IP Properties" section.

10. Confirm that the server has a valid IP address and is connected to the network. See the "Verifying the IP Address and the Network Connection" section.

11. If antivirus software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning and Cisco Security Agent for Cisco Unity services. See the "Disabling Antivirus and Cisco Security Agent Services" section.

12. Install Microsoft Active Directory, or add the Cisco Unity server to an existing domain. See the "Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain" section.

13. Reset the account that SQL Server services log on as. See the "Resetting the Account That SQL Server Services Log On As" section.

When you are finished with this chapter, return to Chapter 1, "Overview of Mandatory Tasks for Installing Cisco Unity" to continue installing the Cisco Unity system.


Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.


Configuring a Dual NIC in the Cisco Unity Server


Note If the Cisco Unity server does not contain a dual NIC, skip this section.


We recommend that a dual NIC be configured in adapter fault tolerant mode (AFT) or network fault tolerant (NFT) mode. One NIC is designated as the primary and the other NIC as the secondary for active-passive fault tolerance. In this configuration, the primary (active) NIC handles 100 percent of the traffic. Only in the event that the primary NIC becomes unavailable does the secondary NIC then become active and handle 100 percent of the traffic.

Alternatively, if you do not want to configure AFT or NFT, or do not have a second LAN port available, the following configurations are supported, though not recommended:

Disable TCP/IP for the second NIC, which allows you to re-enable the second NIC remotely if the first NIC fails. (Use the Network and Dial-up Connections Control Panel to disable TCP/IP for the second NIC.)

Disable the second NIC in the BIOS. (On some Cisco Unity servers, the second NIC is disabled in the BIOS by default.)


Caution Not plugging a network cable into the second NIC is not sufficient. You must either disable TCP/IP for the second NIC or disable the second NIC in the BIOS, or Cisco Unity may not work properly.

If you installed Windows by using the Cisco Unity Platform Configuration discs, skip to the "Configuring a Dual NIC" section. (The NIC-configuration utility was installed automatically.)

If you installed Windows by using a retail Windows disc, you need to install the NIC-configuration utility before you can configure the dual NIC. Do the applicable procedures in the following two sections, "Installing the NIC-Configuration Utility" and "Configuring a Dual NIC."

Installing the NIC-Configuration Utility


Note If you installed Windows by using the Cisco Unity Platform Configuration discs, skip this section.


Do the applicable procedure in this section, depending on whether the Cisco Unity server was manufactured by Hewlett-Packard or IBM and, for IBM, depending on whether you have an Intel or a Broadcom installation disc (the disc corresponds with the brand of NIC installed in the server):

To Install the Hewlett-Packard NIC-Configuration Utility

To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc

To Install the IBM NIC-Configuration Utility by Using an Intel Disc

(Cisco-branded servers that have a model number ending in "H" were manufactured by Hewlett-Packard. Cisco-branded servers that have a model number ending in "I" were manufactured by IBM.)


Note The following procedures are intended for the software shipped with the Cisco Unity servers that were shipping at the time this document was published. Procedures for older or newer servers may differ.


To Install the Hewlett-Packard NIC-Configuration Utility


Step 1 Insert the Hewlett-Packard SmartStart disc in the DVD drive.

Step 2 Browse to the directory Compaq\Csp\Nt, and double-click Setup.exe.

Step 3 In the right pane of the HP Remote Deployment utility, select and delete all items except HP ProLiant Network Configuration Utility <version> for Windows <2003/2000>.

Step 4 Click Install.

Step 5 Follow the on-screen prompts to complete the installation.


To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc


Step 1 Insert the Broadcom NetXtreme Gigabit Ethernet Software disc in the DVD drive.

If the installation program does not appear automatically, browse to the root of the CD, and double-click Launch.exe.

Step 2 In the installation program, click Management Programs.

Step 3 Follow the on-screen prompts until you are prompted to select the applications to install.

Step 4 Check the Control Suite and BASP check boxes.

Step 5 Follow the on-screen prompts to complete the installation.


To Install the IBM NIC-Configuration Utility by Using an Intel Disc


Step 1 Insert the Intel Ethernet Software disc in the DVD drive.

If the installation program does not appear automatically, browse to the root of the CD, and double-click Autorun.exe.

Step 2 Follow the on-screen prompts to complete the installation.


Configuring a Dual NIC

To Configure a Dual NIC in the Cisco Unity Server


Step 1 Start the NIC-configuration utility:

a. On the Windows Start menu, click Settings > Control Panel.

b. Choose the applicable option, depending on the server model and NIC brand:

Hewlett-Packard or Cisco MCS server
with model number ending in "H"

Click HP Network.

IBM or Cisco MCS server
with model number ending in "I"

For a Broadcom dual NIC, click Broadcom Control Suite 2.

For an Intel dual NIC, click Intel(R) PROSet Wired.


Step 2 Configure the dual NIC—or verify the configuration—so that the following conditions are met:

Both NICs are connected to the same network segment (in other words, both are connected to the same Layer 3 subnet and the same Layer 2 Ethernet broadcast domain).

Both share the same IP address.

Both are set up for AFT or for NFT. Refer to the NIC-configuration utility Help.

Step 3 Write down the MAC address that now applies to both NICs. You will need it when you obtain license files in the "Obtaining Cisco Unity License Files" section.

Step 4 Restart the Cisco Unity server for any changes to take effect.


Obtaining Cisco Unity License Files

License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.

Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity installation guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to the white paper Licensing for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.)


Note You install the license files only on the primary server.


The following information is required during registration:

The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.

The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1.

If the server contains a dual NIC and you configured it for fault tolerance by using the procedure in the "Configuring a Dual NIC in the Cisco Unity Server" section, you already have the MAC address. Skip to the "To Register and Obtain the License Files" procedure.

If the server contains one NIC or if the server contains a dual NIC that you did not configure for fault tolerance, do the following two procedures in the order listed.

To Get the MAC Address of the Cisco Unity Server When the Server Contains One NIC or an Unteamed Dual NIC


Step 1 On the primary Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains a dual NIC, two values will appear. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.

Step 4 Close the Command Prompt window.


 

To Register and Obtain the License Files


Step 1 Browse to the registration website at http://www.cisco.com/go/license (URL is case sensitive).

You must be a registered user on Cisco.com to obtain license files.

Step 2 Enter the PAK or software serial number, and click Submit.

Step 3 Follow the on-screen prompts.

Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.

If license files are lost, it can take up to one business day to get another copy.


If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:

In the U.S.

800 553-2447

Outside
the U.S.

For your local Cisco TAC phone number, see the Cisco Worldwide Contacts page at http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.


Or open a service request using the TAC Service Request Tool at http://tools.cisco.com/ServiceRequestTool/create/DefineProblem.do.

You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).

 


Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Cisco Unity Demonstration System" section of the Cisco Unity release notes.


 

Running the Cisco Unity System Preparation Assistant

The Cisco Unity System Preparation Assistant is a program that helps customize the platform for Cisco Unity by checking for and installing Windows components, Microsoft service packs and updates, and other software required by Cisco Unity. (For a detailed list, refer to Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Preparation Assistant at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)


Caution Do not run the Cisco Unity System Preparation Assistant remotely by using Windows Terminal Services or other remote-access applications, or the installation of required software may fail.

To Run the Cisco Unity System Preparation Assistant


Step 1 Log on to Windows by using an account that is a member of the local Administrators group.

Step 2 On Cisco Unity Service Packs CD 1, browse to the Cuspa directory, and double-click Cuspa.vbs.

If you are accessing the Cisco Unity System Preparation Assistant files on another server, use Windows Explorer or the "net" command to map the network drive to a drive letter on the Cisco Unity server before you run Cuspa.vbs.

Step 3 If prompted, double-click the language of your choice to continue the installation.

Step 4 On the Welcome screen, click Next.

Step 5 On the Cisco Unity Server Characteristics page, set the following fields:

Configuration

Click Voice Messaging Only.

Failover

Check the This Is a Primary or Secondary Failover Server check box.

The assistant uses the information to determine that the system requires SQL Server.

Number of Ports

Enter the number of voice ports that you are connecting with the Cisco Unity server.

 


Step 6 Click Next. The assistant lists the components and indicates whether or not they are installed.

Step 7 Follow the prompts to install any missing components until you are prompted to install the data store.

If a Microsoft AutoMenu window appears when the assistant is installing an application, close the window and allow the assistant to continue.

Step 8 Install SQL Server in the location you made note of in the "Determining the Locations for Files on the Cisco Unity Server" section on page 2-4:

a. In the Welcome dialog box, click Next.

b. In the Computer Name dialog box, click Next to accept the default setting Local Computer.

c. In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.

d. Follow the on-screen prompts until the CD Key dialog box appears.

e. Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve, and click Next.

f. In the Installation Definition dialog box, click Next to accept the default setting Server and Client Tools.

g. In the Instance Name dialog box, check the Default check box.

h. Click Next.

i. In the Setup Type dialog box, click Typical.

j. Under Destination Folder, next to Program Files, click Browse and specify the location for binaries that you made note of in the "Determining the Locations for Files on the Cisco Unity Server" section on page 2-4.

k. Under Destination Folder, next to Data Files, click Browse and specify the location for databases that you made note of in the "Determining the Locations for Files on the Cisco Unity Server" section on page 2-4.

l. Click Next.

m. At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.

n. Under Service Settings, click Use the Local System Account.

o. Click Next.

p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication Mode.

If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.

q. Click Next.

r. In the Start Copying Files dialog box, click Next.

s. In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of processors in the Cisco Unity server.

t. Click Continue.

u. If you are prompted about shutdown tasks before continuing with the installation, click Next.

v. Click Finish.

w. Skip to Step 9.

Step 9 When SQL Server installation is complete, continue following the on-screen prompts in the assistant to complete the platform customization.

Step 10 Install the SQL Server service pack:

a. On the Welcome screen, click Next.

b. Follow the on-screen prompts until you are prompted to choose the authentication mode.

c. Choose Windows authentication, and click Next.

d. If the SA Password Warning dialog box appears, enter and confirm the password, and click Next.

e. Follow the on-screen prompts to continue.

f. If you are prompted about shutdown tasks before continuing with the installation, click Next.

g. Click Finish to begin installing components.

h. When the Setup message appears, click OK.

i. Click Finish to restart the server.

j. Skip to Step 11.

Step 11 Follow the on-screen prompts.

Step 12 When the Cisco Unity System Preparation Assistant has completed, click Finish.


Changing Folder Settings in Windows Explorer

You change folder settings so that all files and folders—including system files—are visible in Windows Explorer during Cisco Unity troubleshooting.

If you installed Windows by using the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco, all files and folders are already visible in Windows Explorer.


Note If you do not do the following procedure now, Cisco TAC may ask you to do it later.


To Change Folder Settings in Windows Explorer


Step 1 On the Windows desktop, double-click My Computer.

Step 2 On the Tools menu, click Folder Options.

Step 3 Click the View tab.

Step 4 Click Show Hidden Files and Folders.

Step 5 Uncheck the Hide File Extensions for Known File Types check box.

Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.

Step 7 Click Apply.

Step 8 Click Like Current Folder, and click Yes to confirm.

Step 9 Click OK.


Installing Microsoft Updates and Cisco Security Agent for Cisco Unity

Revised May 1, 2008

You run the Cisco Unity Server Updates wizard that you downloaded in the "Downloading Software for the Installation" section on page 2-2 to install the Microsoft updates that apply to Cisco Unity and, optionally, to install Cisco Security Agent for Cisco Unity.

Exchange software is not installed, so you cannot install Exchange service packs and updates yet. The Cisco Unity installation guide alerts you when to do those installations later in the installation process.

To Install Microsoft Updates and, Optionally, Cisco Security Agent for Cisco Unity


Step 1 Insert in the drive the disc that you burned with the latest version of the Cisco Unity Server Updates Wizard.

Step 2 Run ServerUpdatesWizard.exe.

Step 3 Follow the on-screen prompts to complete the installation of Microsoft updates and, optionally, Cisco Security Agent for Cisco Unity.


Note If you are accessing the server by using Remote Desktop or a VNC client, and you are installing Cisco Security Agent for Cisco Unity, the Remote Desktop or VNC session will be disconnected when Cisco Security Agent for Cisco Unity restarts the network interface. If the session does not reconnect automatically, reconnect manually to finish the Server Updates wizard.


Step 4 Restart the Cisco Unity server.


 

Disabling the Found New Hardware Wizard for the Voice Cards


Note If the Cisco Unity server does not contain voice cards, skip this section.


In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured:

The operating system was installed by using the Platform Configuration discs.

The operating system was installed by using the manufacturer's guided system-setup utility before the cards were installed.

New cards were added to an existing server.

Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

 

To Disable the Found New Hardware Wizard for the Voice Cards


Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)

Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.

Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted.

Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable).

Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.


 

Installing Antivirus Software (Optional)

For information on supported antivirus software, refer to Supported Hardware and Software, and Support Policies for Cisco Unity 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Follow the manufacturer instructions to install the antivirus software.

Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.


Caution Do not configure antivirus software to block WAV attachments, or voice messages will be stripped of their recordings.

Connecting the Cisco Unity Server to the Network

To Connect the Cisco Unity Server to the Network


Attach the network cable(s) to the Cisco Unity server.

If the server contains a dual NIC, ensure that you connect the cable to the primary NIC, if you configured the dual NIC for AFT or NFT, or to the NIC that is enabled.


Configuring TCP/IP Properties

Revised May 1, 2008

The Cisco Unity server must have an IP address and must also have the IP address of a DNS server. Do the procedure in this section to specify IP addresses for the servers.

When choosing an IP address for a Cisco Unity server, note the following considerations:

Do not choose an address accessible from the Internet. Doing so can expose the Cisco Unity server to unwanted intrusion from the Internet, even when the server is hardened.

Do not choose an address that separates the Cisco Unity primary server from the following servers by a firewall:

The partner Exchange server. See the "Determining the Partner Exchange Server" section on page 6-1.

The domain controller that Cisco Unity monitors for directory updates.

The global catalog server that Cisco Unity monitors for directory updates.

The global catalog server with which the Cisco Unity MAPI client communicates.

If the Cisco Unity server is separated from any of the following servers by a firewall, open the applicable TCP and UDP ports:

The other Cisco Unity server in a failover pair.

Any Exchange server that homes mailboxes for Cisco Unity subscribers.

DNS servers.

Workstations that are used to administer Cisco Unity.

Client workstations that will be used to access Cisco Unity via the Cisco Personal Communications Assistant (Cisco PCA).

Cisco Unified CM servers.

SIP end points.

SCCP phones.

For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, see the "IP Communications Required by Cisco Unity" chapter in the Security Guide for Cisco Unity 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

To Configure TCP/IP Properties


Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.

Step 2 Click Properties.

Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.

Step 5 Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers (for more information, refer to Windows Help).

Step 6 Click OK

Step 7 Restart the server.


Verifying the IP Address and the Network Connection

To Verify the IP Address and the Network Connection


Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Verify the IP address of the Cisco Unity server.

Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.

If no routers or servers are listed, either you did not specify a default gateway when you assigned an IP address in the "Configuring TCP/IP Properties" section, or the Cisco Unity server is not connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.

If the device sends a reply, the Cisco Unity server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

The assigned IP address conflicts with the IP address of another computer on the network.

The subnet mask is incorrect.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.


Disabling Antivirus and Cisco Security Agent Services


Note If the system is not using antivirus software or Cisco Security Agent for Cisco Unity, skip this section.


You disable antivirus and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity installation guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.

 

To Disable and Stop Antivirus and Cisco Security Agent Services


Step 1 Refer to the antivirus software documentation to determine the names of the antivirus services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Disable and stop each antivirus service and the Cisco Security Agent service:

a. In the right pane, double-click the service.

b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.

c. Click Stop to stop the service immediately.

d. Click OK to close the Properties dialog box.

Step 4 When the services have been disabled, close the Services MMC.


 

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

The Cisco Unity primary server must be a member server in an existing domain. The Cisco Unity secondary server can be one of the following:

A member server in the same domain as the primary server.

The domain controller for the domain in which the primary server is a member server.

Cisco Unity interactions with the message store do not allow the server to be in a workgroup.

If you are making both Cisco Unity servers member servers in an existing domain, do the procedure in the "Existing Domain" section for both servers.

If you are making the secondary Cisco Unity server a domain controller, do the procedure in the "Active Directory" section. Later, when you install the primary, do the procedure in the "Existing Domain" section.

Active Directory

Do the following procedure to install Active Directory on the Cisco Unity server and make it a domain controller.

To Install Active Directory on the Cisco Unity Server


Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group.

Step 2 On the Windows Start menu, click Run, then enter Dcpromo, and press Enter.

Step 3 Click Next.

Step 4 Follow the on-screen prompts. Consult the system administrator to determine how to set up the server.

Step 5 If a DNS message does not appear, skip to Step 6.

If the message "The wizard cannot contact the DNS server" appears, troubleshoot DNS:

a. Click OK to dismiss the message.

b. Click Cancel to exit the Active Directory Installation wizard.

c. Troubleshoot the current DNS installation.

d. Return to Step 2 to start the procedure again.

Step 6 On the Completing the Active Directory Installation Wizard page, click Finish.

Step 7 Click Restart Now.


Existing Domain

We recommend that you add the Cisco Unity server to the same domain as the Exchange server that homes the Cisco Unity subscribers.

To Add the Cisco Unity Server to an Existing Domain


Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group.

Step 2 On the Windows Start menu, click Settings > Control Panel > System.

Step 3 Click the Network Identification tab.

Step 4 Click Properties.

Step 5 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.

If the primary and secondary Cisco Unity servers are both member servers, add them to the same domain. If the secondary server is a domain controller, add the primary server to the domain in which the secondary is a domain controller.

Step 6 Click OK.

Step 7 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.

Step 8 Click OK three times.

Step 9 Click Yes to restart the server.


Resetting the Account That SQL Server Services Log On As

When you installed SQL Server, you set the services to use the local system account because the Cisco Unity server was not connected to the network. On both the primary and secondary servers for Cisco Unity failover, you must reset the account that the MSSQLServer and SQLServerAgent services log on as. The account must be a domain account and must:

Have the right to log on as a service.

Be a member of the local Administrators group.

To Reset the Account that SQL Server Services Log on As


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 Do the following eight substeps for each of the two services, MSSQLServer and SQLServerAgent:

a. In the right pane, double-click <Name of service>.

b. Click the Log On tab.

c. Click This Account.

d. Click Browse.

e. In the Select User dialog box, in the Look In list, click the name of the domain to which the Cisco Unity server belongs.

f. Double-click the name of the account to use. You must use the same account on both the primary and secondary Cisco Unity servers.

g. Enter and confirm the password.

h. Click OK.

Step 3 When you are done setting both accounts, close the Services window.