Table Of Contents
Release Notes for Cisco Unified Messaging Gateway Release 8.5
First Published: December 6, 2010Last updated: February 23, 2011
These release notes support Cisco Unified Messaging Gateway (Cisco UMG) Release 8.5. Table 1 describes the history of this release.
Note•The user documentation for Cisco UMG refers to this release as 8.5. Release 8.5.1 is the first released version for Cisco UMG Release 8.5.
•Upgrading from Cisco UMG Release 1.0 to Release 8.5 is not supported. If you are currently running Cisco UMG Release 1.0 and want to upgrade to Cisco UMG Release 8.5, you need to perform a fresh installation. See the Installation and Upgrade Guide for Cisco UMG Release 8.5 for complete information.
These Release Notes contain the following sections:
Hardware Supported by Cisco UMG Release 8.5
Table 2 lists supported hardware platforms and the minimum Cisco IOS software release required to support the hardware platform.
Table 2 Cisco UMG Release 8.5: Supported Platforms and Minimum Cisco IOS Release Required
Cisco Platform Cisco UMG Enhanced Network Module (NME-UMG) Cisco UMG Enhanced Network Module Extended Capacity (NME-UMG-EC) Cisco UMG on SM-SRE-700-K9 Cisco UMG on SM-SRE-900-K9
1 The NME-UMG and NME-UMG-EC are supported on the Cisco 29xx and 39xx platforms using the SM-NM-ADAPTR.
Note A different Cisco IOS software release may be required depending on the version of Cisco Unified Communications Manager Express (CUCME) or Cisco Unified Survivable Remote Site Telephony (SRST) being used. See Table 10 for information.
Network Modules Supported by Cisco UMG Release 8.5
Table 3 lists the network modules and their respective capacities.
A system of 20 Cisco UMGs comprises both primary and secondary messaging gateways; therefore such a system supports 500,000 subscribers instead of 1,000,000.
Caution Do not combine the NME-UMG and NME-UMG-EC network modules into a single system. Because the messaging gateways must be synchronized, they must all be able to accommodate the same size of data dump.
Hardware SKUs for Cisco UMG Release 8.5
Table 4 shows the hardware SKUs for Cisco UMG Release 8.5.
Software SKUs for Cisco UMG Release 8.5
Table 5 shows the software SKUs for Cisco UMG Release 8.5.
Feature Licenses for Cisco UMG Release 8.5
Cisco UMG 8.5 requires that feature licenses be purchased. Please note the following:
•Licensing is based on the Cisco Software Licensing (CSL) feature.
•This release introduces licensing for legacy Cisco UMG functionality; both Cisco Unified Survivable Remote Site Voicemail (SRSV) and Voice Profile for Internet Mail (VPIM) nodes are licensed.
•Evaluation licenses are supported.
•If your system has a secondary Cisco UMG for high availability, you must purchase additional licenses for the the secondary Cisco UMG.
•If implementing the Cisco Unified Survivable Remote Site Voicemail (SRSV) solution, you must also order the feature licenses for the Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) for the branch office. For more information, see the Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express Release 8.5.
The Cisco UMG licenses support connecting multiple voicemail systems together for directory services. The licenses allow the Cisco UMG to connect to a maximum number of voicemail systems or nodes. The licenses do not apply to the number of mailboxes or users per node.
The number of nodes supported depends on the Cisco UMG licenses purchased, per Table 6.
Table 6 Cisco UMG Release 8.5: Feature Licenses
SKU Licensed Feature Name Quantity per License Quantity Max. for NME-UMG Quantity Max. for NME-UMG-EC Quantity Max. for SM-SRE-700-K9 Quantity Max. for SM-SRE-900-K9
1 The "L-" prefix indicates that the license is delivered electronically ("E-delivery").
If you order the Cisco UMG Release 8.5 software and licenses when you order the Cisco UMG hardware modules and routers, the factory installs the software and licenses on the modules for you. No additional key or code is required to enable the license. However, if you order spare licenses after the original hardware purchase, you will get a product activation key (PAK) that can be used to generate a license from http://www/cisco.com/go/license.
File Packages for Cisco UMG Release 8.5.x
Table 7 lists the file packages available in Cisco UMG Release 8.5.x for the NME-UMG and the NME-UMG-EC. Table 8 lists the file packages available in Cisco UMG Release 8.5.x for the SM-SRE-700-K9 and SM-SRE-900-K9 modules.
Software Compatibility for Cisco UMG Release 8.5 SRSV and E-SRST Licenses
Cisco UMG Release 8.5 UMG SRSV and E-SRST software is compatible with different versions of Cisco Unified Communications Manager, Cisco Unified SRSV-CUE, Cisco Unified Communications Manager Express-as-SRST (CUCME-as-SRST), and Cisco Unified Cisco Unified Survivable Remote Site Telephony (SRST).
Table 9 lists the versions of the central site software with which Cisco UMG Release 8.5 is compatible. Table 10 lists the versions of the branch site software with which Cisco UMG Release 8.5 is compatible.
Note Neither Cisco Unity nor Cisco Communication Manager Business Edition is supported in Cisco UMG Release 8.5.
1 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. The subscriber must manually log in to his voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted.
2 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0 and later.
Table 10 Cisco UMG Release 8.5 Software Compatibility: Branch Sites
Component Release Required IOS Release Supported Platforms
Cisco Unified SRST or
Cisco Unified Communications Manager Express-as-SRST (CUCME-as-SRST)1
Cisco Unified SRSV-CUE
1 CUCME-as-SRST is also known as the CUCME feature SRST Fallback Mode.
Software Compatibility for Cisco UMG 8.5 VPIM Licenses
Cisco UMG 8.5 VPIM software is compatible with different versions of Cisco Unity Express, Cisco Unity, and Avaya Interchange. Table 11 lists the versions of the different endpoints/nodes with which Cisco UMG 8.5 VPIM is compatible.
Determining the Software Version
To determine the software version of Cisco UMG, perform the following steps.
Step 1 Open a Telnet session.
Step 2 Telnet to the router by entering telnet ip-address.
Step 3 Enter the user ID and password of the router.
Step 4 Enter the following command to enter the Cisco UMG command environment:
•On the NME-UMG and NME-UMG-EC, enter:
service-module integrated-service-engine slot/port session
•On the SM-SRE-700-K9 and SM-SRE-900-K9, enter:
service-module sm slot/0 session
Step 5 Enter the following command to display the Cisco UMG software version:
show software versions
New Features and Enhancements
This section describes new features and enhancements in Cisco Unified Messaging Gateway 8.5 and is divided into the following sections:
Enhanced Survivable Remote Site Telephony (E-SRST)
E-SRST provides an integrated solution that supports advanced CUCME-as-SRST telephony features, but reduces the complex and manual configuration required at the branch site. The advanced telephony features supported are the following:
•Class of Restrictions (COR)
•Soft key templates
If deploying E-SRST, the UMG system at the central office collects information from CUCM, generates the complex configuration information required for the advanced telephony features and then distributes this configuration information to the branch office sites. In the event of a WAN outage, when the CUCME-as-SRST service running on the branch office routers takes over call processing, it leverages the configuration provisioned by the central office UMG system to provide enhanced SRST services at the branch.
For more information about E-SRST, see the Cisco Unified Messaging Gateway 8.5 Administrator Guide.
New and Modified CLI Commands
The following sections described new and modified commands in Cisco Unified Messaging Gateway 8.5:
For more information, see the Cisco Unified Messaging Gateway Command Reference for 8.0 and Later Versions.
New and Modified CLI Commands in Cisco Unified Messaging Gateway 8.5.1
The following CLI commands were added in Cisco Unified Messaging Gateway 8.5.1:
•license activate srst nodes
•show license status application srst
•show srsx branch-call-agent
The following CLI commands were modified in Cisco Unified Messaging Gateway 8.5.1:
•show license status application
•show srsx site
•show srsx site-template
Caveats describe unexpected behavior in Cisco UMG Release 8.5. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.
Using the Bug Toolkit
To find the latest Cisco UMG caveat information, go to Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.
The following information is provided for each caveat:
•Symptoms—A description of what is observed when the caveat occurs.
•Conditions—The conditions under which the caveat has been known to occur.
•Workaround—Solutions, if available, to counteract the caveat.
Note You must have an account on Cisco.com to use the Bug Toolkit. If you do not have an account on Cisco.com, you can register to open an account by completing the online registration form.
Step 1 Navigate to the Bug Toolkit URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
Step 2 Log in to Cisco.com.
Step 3 Click Launch Bug Toolkit.
Step 4 Under Select Product Category, choose Voice and Unified Communications from the drop-down menu.
Step 5 Under Select Products, scroll down and highlight the following products depending on what license(s) you are running:
•For SRSV, select Cisco Survivable Remote Site Voicemail
•For E-SRST, select Cisco Enhanced Survivable Remote Site Telephony
•For VPIM, select Cisco Unified Messaging Gateway.
Step 6 Choose the Cisco UMG version.
Step 7 (Optional) If you want to search the for keywords, enter the keyword or phrase.
Step 8 Click Use default settings.
Step 9 Click Search.
The Bug Toolkit displays a list of caveats that fit your search criteria.
Open Caveats for Cisco UMG Release 8.5.1
See the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.CSCtj83109
Symptom: Provisioning fails when cnf-file location flash: is configured in CUCME.
Conditions: cnf-file location flash:
Workaround: Repeat provisioning of site.CSCtj87653
Symptom: Provisioning a CUCME site will fail.
Conditions: The issue occurs if the following conditions are met:
1. Provisioning a CUCME site for the first time.
2. Telephone-service is not configured in the CUCME.
3. There are phones homed into the CUCME router. Once ESRST tries to provision the CUCME, there is a race condition in which after ESRST does a discovery of the CUCME configuration, the homed in phones registers to the CUCME. As a result the configuration discovery is outdated.
Workaround: The workaround is to retry the provisioning. The retry will then get an updated discovery of the CUCME configuration and provisioning will be successful.CSCtk00448
Symptom: If the provisioning end time is enabled and the Start or End times are either 12:XX a.m. or p.m., the provisioning does not stop at the End time.
Workaround: Do not enable the provisioning End time, or do not use 12:00, 12:15, 12:30, 12:45 a.m. or p.m. as either the start and/or end times.CSCtl98220
Symptom: Incoming external calls get a busy tone while the Cisco UMG is in normal operation with CUCM.
Conditions: The scenario only applies in the following configuration:
•E-SRST provisioning is enabled.
•The CUCME-as-SRST dial-peer gateway is configured for H.323 or SIP only. If MGCP is configured, then the workaround below is not required.
•When provisioning ephone-dns or hunt groups only.
The busy tone is caused by the DN matching both the ephone-dn and the dial-peer. The ephone-dn is configured with the default setting of huntstop and as a result, takes precedence over the dial-peer in normal non-failover operation. This causes the call to get a fast busy since the huntstop setting stops the router from matching any more ephone-dn's and dial-peers.
Workaround: Configure the dial-peer gateway running CUCME-as-SRST as follows:
1. Configure the CUCME dial peer to the setting dial-peer hunt 2.
Note The above step will continue to be required to support provisioning of hunt groups and ephone-dns after this caveat is resolved.
2. Change the preference setting of all the ephone-dns to lower than the gateway dial peer so that the gateway dial peer has higher priority.
3. Change the preference setting of all the voice hunt-groups to lower than the gateway dial peer so that the gateway dial peer has higher priority.
4. Optionally, configure the PSTN fallback feature to eliminate a long retry time.
Table 12 lists the related documentation available for Cisco UMG Release 8.5. All Cisco UMG documentation can be found at http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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