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Release Notes for Cisco Unified Messaging Gateway 8.5

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Release Notes for Cisco Unified Messaging Gateway Release 8.5

Table Of Contents

Release Notes for Cisco Unified Messaging Gateway Release 8.5

System Requirements

Hardware Supported by Cisco UMG Release 8.5

Network Modules Supported by Cisco UMG Release 8.5

Hardware SKUs for Cisco UMG Release 8.5

Software SKUs for Cisco UMG Release 8.5

Feature Licenses for Cisco UMG Release 8.5

File Packages for Cisco UMG Release 8.5.x

Software Compatibility for Cisco UMG Release 8.5 SRSV and E-SRST Licenses

Software Compatibility for Cisco UMG 8.5 VPIM Licenses

Determining the Software Version

New Features and Enhancements

Enhanced Survivable Remote Site Telephony (E-SRST)

New and Modified CLI Commands

New and Modified CLI Commands in Cisco Unified Messaging Gateway 8.5.1

Caveats

Using the Bug Toolkit

Open Caveats for Cisco UMG Release 8.5.1

Additional References

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unified Messaging Gateway Release 8.5


First Published: December 6, 2010
Last updated: February 23, 2011

These release notes support Cisco Unified Messaging Gateway (Cisco UMG) Release 8.5. Table 1 describes the history of this release.

Table 1 Cisco UMG 8.5.x Release History

Release
Date Released

8.5.1

December 6, 2010



NoteThe user documentation for Cisco UMG refers to this release as 8.5. Release 8.5.1 is the first released version for Cisco UMG Release 8.5.

Upgrading from Cisco UMG Release 1.0 to Release 8.5 is not supported. If you are currently running Cisco UMG Release 1.0 and want to upgrade to Cisco UMG Release 8.5, you need to perform a fresh installation. See the Installation and Upgrade Guide for Cisco UMG Release 8.5 for complete information.


These Release Notes contain the following sections:

System Requirements

New Features and Enhancements

Caveats

Additional References

Obtaining Documentation and Submitting a Service Request

System Requirements

Hardware Supported by Cisco UMG Release 8.5

Network Modules Supported by Cisco UMG Release 8.5

Hardware SKUs for Cisco UMG Release 8.5

Software SKUs for Cisco UMG Release 8.5

Feature Licenses for Cisco UMG Release 8.5

File Packages for Cisco UMG Release 8.5.x

Software Compatibility for Cisco UMG Release 8.5 SRSV and E-SRST Licenses

Software Compatibility for Cisco UMG 8.5 VPIM Licenses

Hardware Supported by Cisco UMG Release 8.5

Table 2 lists supported hardware platforms and the minimum Cisco IOS software release required to support the hardware platform.

Table 2 Cisco UMG Release 8.5: Supported Platforms and Minimum Cisco IOS Release Required

Cisco Platform
Cisco UMG Enhanced Network Module (NME-UMG)
Cisco UMG Enhanced Network Module Extended Capacity (NME-UMG-EC)
Cisco UMG on SM-SRE-700-K9
Cisco UMG on SM-SRE-900-K9

Cisco 2811
Cisco 2821
Cisco 2851

12.2(24)T

12.2(24)T

Cisco 2911
Cisco 2921
Cisco 2951

15.0(1)M1

15.0(1)M1

15.0(1)M

15.0(1)M

Cisco 3825
Cisco 3845

12.2(24)T

12.2(24)T

Cisco 3925
Cisco 3945

15.0(1)M1

15.0(1)M1

15.0(1)M

15.0(1)M

Cisco 3925E
Cisco 3945E

15.0(1)M1

15.0(1)M1

15.1(1)T

15.1(1)T

1 The NME-UMG and NME-UMG-EC are supported on the Cisco 29xx and 39xx platforms using the SM-NM-ADAPTR.



Note A different Cisco IOS software release may be required depending on the version of Cisco Unified Communications Manager Express (CUCME) or Cisco Unified Survivable Remote Site Telephony (SRST) being used. See Table 10 for information.


Network Modules Supported by Cisco UMG Release 8.5

Table 3 lists the network modules and their respective capacities.

Table 3 Cisco UMG Release 8.5: Supported Network Modules

Model
Maximum number of Cisco Unity Express endpoints supported per Cisco UMG network module
Number of subscribers on Cisco Unity Express endpoints supported per system of 20 Cisco UMGs
Maximum number of branch voicemail servers supported per Cisco UMG network module

NME-UMG

250

125,000

250

NME-UMG-EC

1,000

500,000

1,000

Cisco UMG on SM-SRE-700-K9

1,000

500,000

1,000

Cisco UMG on SM-SRE-900-K9

1,000

500,000

1,000


A system of 20 Cisco UMGs comprises both primary and secondary messaging gateways; therefore such a system supports 500,000 subscribers instead of 1,000,000.


Caution Do not combine the NME-UMG and NME-UMG-EC network modules into a single system. Because the messaging gateways must be synchronized, they must all be able to accommodate the same size of data dump.

Hardware SKUs for Cisco UMG Release 8.5

Table 4 shows the hardware SKUs for Cisco UMG Release 8.5.

Table 4 Cisco UMG Release 8.5: Hardware SKUs

SKU
Description

NME-UMG

Cisco Unified Messaging Gateway

NME-UMG-EC

Cisco Unified Messaging Gateway Expanded Capacity

SM-SRE-700-K9

Services Module (SM) 700 with Services Ready Engine

SM-SRE-900-K9

Services Module (SM) 900 with Services Ready Engine


Software SKUs for Cisco UMG Release 8.5

Table 5 shows the software SKUs for Cisco UMG Release 8.5.

Table 5 Cisco UMG Release 8.5: Software SKUs

SKU
Description

SUMG-NME-85-K9

Cisco Unified Messaging Gateway NME Software Release 8.5

SUMG-NME-EC-85-K9

Cisco Unified Messaging Gateway NME-UMG-EC Software Release 8.5

SUMG-SM7-85-K9

Cisco Unified Messaging Gateway SM SRE 700 Software 8.5 Release

SUMG-SM9-85-K9

Cisco Unified Messaging Gateway SM SRE 900 Software 8.5 Release


Feature Licenses for Cisco UMG Release 8.5

Cisco UMG 8.5 requires that feature licenses be purchased. Please note the following:

Licensing is based on the Cisco Software Licensing (CSL) feature.

This release introduces licensing for legacy Cisco UMG functionality; both Cisco Unified Survivable Remote Site Voicemail (SRSV) and Voice Profile for Internet Mail (VPIM) nodes are licensed.

Evaluation licenses are supported.

If your system has a secondary Cisco UMG for high availability, you must purchase additional licenses for the the secondary Cisco UMG.

If implementing the Cisco Unified Survivable Remote Site Voicemail (SRSV) solution, you must also order the feature licenses for the Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) for the branch office. For more information, see the Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express Release 8.5.

The Cisco UMG licenses support connecting multiple voicemail systems together for directory services. The licenses allow the Cisco UMG to connect to a maximum number of voicemail systems or nodes. The licenses do not apply to the number of mailboxes or users per node.

The number of nodes supported depends on the Cisco UMG licenses purchased, per Table 6.

Table 6 Cisco UMG Release 8.5: Feature Licenses 

SKU
Licensed Feature Name
Quantity per License
Quantity Max. for NME-UMG
Quantity Max. for NME-UMG-EC
Quantity Max. for SM-SRE-700-K9
Quantity Max. for SM-SRE-900-K9

FL-SRST-NODE-25

CUMG-SRST-NODE

25

250

1000

1000

1000

FL-SRSV-NODE-25

CUMG-SRSV-NODE

25

250

1000

1000

1000

FL-VPIM-NODE-25

CUMG-VPIM-NODE

25

250

1000

1000

1000

L-FL-SRST-NODE-251

CUMG-SRST-NODE

25

250

1000

1000

1000

L-FL-SRSV-NODE-251

CUMG-SRSV-NODE

25

250

1000

1000

1000

L-FL-VPIM-NODE-251

CUMG-VPIM-NODE

25

250

1000

1000

1000

1 The "L-" prefix indicates that the license is delivered electronically ("E-delivery").


If you order the Cisco UMG Release 8.5 software and licenses when you order the Cisco UMG hardware modules and routers, the factory installs the software and licenses on the modules for you. No additional key or code is required to enable the license. However, if you order spare licenses after the original hardware purchase, you will get a product activation key (PAK) that can be used to generate a license from http://www/cisco.com/go/license.

File Packages for Cisco UMG Release 8.5.x

Table 7 lists the file packages available in Cisco UMG Release 8.5.x for the NME-UMG and the NME-UMG-EC. Table 8 lists the file packages available in Cisco UMG Release 8.5.x for the SM-SRE-700-K9 and SM-SRE-900-K9 modules.

Table 7 Cisco UMG Release 8.5: NME-UMG and NME-UMG-EC File Packages 

Filename
Description

umg-installer.nmx.8.5.x

Boot helper binary image for installation recovery work associated with the Cisco UMG application on the NME-UMG and NME-UMG-EC network modules.

umg-full-k9.nmx.8.5.x.prt1

Package payload containing all data and executable files associated with the Cisco UMG full installation on NME-UMG and NME-UMG-EC network modules.

umg-installer-k9.nmx.8.5.x.prt1

Archive of all data and executable files for the installer subsystem associated with the Cisco UMG application on the NME-UMG or NME-UMG-EC network module.

umg-k9.nmx.8.5.x.pkg

Main package for the Cisco UMG application on the NME-UMG and NME-UMG-EC network modules.


Table 8 Cisco UMG Release 8.5: SM-SRE-700-K9 and SM-SRE-900-K9 File Packages 

Filename
Description

umg-installer.sme.8.5.x

Boot helper binary image for installation recovery work associated with the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-full-k9.sme.8.5.x.prt1

Package payload containing all data and executable files associated with the Cisco UMG full installation on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-installer-k9.sme.8.5.x.prt1

Archive of all data and executable files for the installer subsystem associated with the Cisco UMG application the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.5.x.pkg

Main package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.5.x.key

Application key package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.5.x.pkg.install.sre

Installer package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.5.x.pkg.install.sre.header

Header installation package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.


Software Compatibility for Cisco UMG Release 8.5 SRSV and E-SRST Licenses

Cisco UMG Release 8.5 UMG SRSV and E-SRST software is compatible with different versions of Cisco Unified Communications Manager, Cisco Unified SRSV-CUE, Cisco Unified Communications Manager Express-as-SRST (CUCME-as-SRST), and Cisco Unified Cisco Unified Survivable Remote Site Telephony (SRST).

Table 9 lists the versions of the central site software with which Cisco UMG Release 8.5 is compatible. Table 10 lists the versions of the branch site software with which Cisco UMG Release 8.5 is compatible.


Note Neither Cisco Unity nor Cisco Communication Manager Business Edition is supported in Cisco UMG Release 8.5.


Table 9 Cisco UMG Release 8.5 Software Compatibility: Central Sites

Component
Release
Supported Platforms

Cisco Unified Communications Manager

7.1, 8.0, 8.5

All Cisco Unified Communications Manager platforms

Cisco Unity Connection

7.1.31 2 , 8.0, 8.5

All Cisco Unity Connection platforms

1 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. The subscriber must manually log in to his voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted.

2 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0 and later.


Table 10 Cisco UMG Release 8.5 Software Compatibility: Branch Sites

Component
Release
Required IOS Release
Supported Platforms

Cisco Unified SRST or
Cisco Unified Communications Manager Express-as-SRST (CUCME-as-SRST)1

7.1
8.0
8.1
8.5

15.0(1)M
15.1(1)T
15.1(2)T
15.1(3)T

ISR, ISR-G2

Cisco Unified SRSV-CUE

8.0, 8.5

N/A

AIM2-CUE,
NME-CUE,
ISM-SRE-300-K9,
SM-SRE-700-K9, SM-SRE-900-K9

1 CUCME-as-SRST is also known as the CUCME feature SRST Fallback Mode.


Software Compatibility for Cisco UMG 8.5 VPIM Licenses

Cisco UMG 8.5 VPIM software is compatible with different versions of Cisco Unity Express, Cisco Unity, and Avaya Interchange. Table 11 lists the versions of the different endpoints/nodes with which Cisco UMG 8.5 VPIM is compatible.

Table 11 Cisco UMG Release 8.5: Software Compatible with VPIM

Product
Version

Cisco Unity Express

2.3 and later versions

Cisco Unity for Microsoft Exchange only

4.2 and later versions

Cisco Unity Connection

7.0 and later versions

Avaya Interchange

5.4


Determining the Software Version

To determine the software version of Cisco UMG, perform the following steps.

Procedure


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco UMG command environment:

enable

<router_password>

On the NME-UMG and NME-UMG-EC, enter:

service-module integrated-service-engine slot/port session

On the SM-SRE-700-K9 and SM-SRE-900-K9, enter:

service-module sm slot/0 session

Step 5 Enter the following command to display the Cisco UMG software version:

show software versions


New Features and Enhancements

This section describes new features and enhancements in Cisco Unified Messaging Gateway 8.5 and is divided into the following sections:

Enhanced Survivable Remote Site Telephony (E-SRST)

Enhanced Survivable Remote Site Telephony (E-SRST)

E-SRST provides an integrated solution that supports advanced CUCME-as-SRST telephony features, but reduces the complex and manual configuration required at the branch site. The advanced telephony features supported are the following:

Hunt groups

Pick-up groups

After-hours

Class of Restrictions (COR)

Call Park

Phones

Soft key templates

Speed-dials

Directory numbers

If deploying E-SRST, the UMG system at the central office collects information from CUCM, generates the complex configuration information required for the advanced telephony features and then distributes this configuration information to the branch office sites. In the event of a WAN outage, when the CUCME-as-SRST service running on the branch office routers takes over call processing, it leverages the configuration provisioned by the central office UMG system to provide enhanced SRST services at the branch.

For more information about E-SRST, see the Cisco Unified Messaging Gateway 8.5 Administrator Guide.

New and Modified CLI Commands

The following sections described new and modified commands in Cisco Unified Messaging Gateway 8.5:

New and Modified CLI Commands in Cisco Unified Messaging Gateway 8.5.1

For more information, see the Cisco Unified Messaging Gateway Command Reference for 8.0 and Later Versions.

New and Modified CLI Commands in Cisco Unified Messaging Gateway 8.5.1

The following CLI commands were added in Cisco Unified Messaging Gateway 8.5.1:

license activate srst nodes

show license status application srst

show srsx branch-call-agent

The following CLI commands were modified in Cisco Unified Messaging Gateway 8.5.1:

show license status application

show srsx site

show srsx site-template

Caveats

Caveats describe unexpected behavior in Cisco UMG Release 8.5. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

Using the Bug Toolkit

Open Caveats for Cisco UMG Release 8.5.1

Using the Bug Toolkit

To find the latest Cisco UMG caveat information, go to Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note You must have an account on Cisco.com to use the Bug Toolkit. If you do not have an account on Cisco.com, you can register to open an account by completing the online registration form.


Procedure


Step 1 Navigate to the Bug Toolkit URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Step 2 Log in to Cisco.com.

Step 3 Click Launch Bug Toolkit.

Step 4 Under Select Product Category, choose Voice and Unified Communications from the drop-down menu.

Step 5 Under Select Products, scroll down and highlight the following products depending on what license(s) you are running:

For SRSV, select Cisco Survivable Remote Site Voicemail

For E-SRST, select Cisco Enhanced Survivable Remote Site Telephony

For VPIM, select Cisco Unified Messaging Gateway.

Step 6 Choose the Cisco UMG version.

Step 7 (Optional) If you want to search the for keywords, enter the keyword or phrase.

Step 8 Click Use default settings.

Step 9 Click Search.

The Bug Toolkit displays a list of caveats that fit your search criteria.


Open Caveats for Cisco UMG Release 8.5.1

See the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.

CSCtj83109

Symptom: Provisioning fails when cnf-file location flash: is configured in CUCME.

Conditions: cnf-file location flash:

Workaround: Repeat provisioning of site.

CSCtj87653

Symptom: Provisioning a CUCME site will fail.

Conditions: The issue occurs if the following conditions are met:

1. Provisioning a CUCME site for the first time.

2. Telephone-service is not configured in the CUCME.

3. There are phones homed into the CUCME router. Once ESRST tries to provision the CUCME, there is a race condition in which after ESRST does a discovery of the CUCME configuration, the homed in phones registers to the CUCME. As a result the configuration discovery is outdated.

Workaround: The workaround is to retry the provisioning. The retry will then get an updated discovery of the CUCME configuration and provisioning will be successful.

CSCtk00448

Symptom: If the provisioning end time is enabled and the Start or End times are either 12:XX a.m. or p.m., the provisioning does not stop at the End time.

Workaround: Do not enable the provisioning End time, or do not use 12:00, 12:15, 12:30, 12:45 a.m. or p.m. as either the start and/or end times.

CSCtl98220

Symptom: Incoming external calls get a busy tone while the Cisco UMG is in normal operation with CUCM.

Conditions: The scenario only applies in the following configuration:

E-SRST provisioning is enabled.

The CUCME-as-SRST dial-peer gateway is configured for H.323 or SIP only. If MGCP is configured, then the workaround below is not required.

When provisioning ephone-dns or hunt groups only.

The busy tone is caused by the DN matching both the ephone-dn and the dial-peer. The ephone-dn is configured with the default setting of huntstop and as a result, takes precedence over the dial-peer in normal non-failover operation. This causes the call to get a fast busy since the huntstop setting stops the router from matching any more ephone-dn's and dial-peers.

Workaround: Configure the dial-peer gateway running CUCME-as-SRST as follows:

1. Configure the CUCME dial peer to the setting dial-peer hunt 2.


Note The above step will continue to be required to support provisioning of hunt groups and ephone-dns after this caveat is resolved.


2. Change the preference setting of all the ephone-dns to lower than the gateway dial peer so that the gateway dial peer has higher priority.

3. Change the preference setting of all the voice hunt-groups to lower than the gateway dial peer so that the gateway dial peer has higher priority.

4. Optionally, configure the PSTN fallback feature to eliminate a long retry time.

Additional References

Table 12 lists the related documentation available for Cisco UMG Release 8.5. All Cisco UMG documentation can be found at http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html.

Table 12 Cisco UMG Release 8.5: Documentation 

Documentation
Title

Release Notes for Cisco Unified SRSV-CUE Release 8.5

Contains system requirements and caveats for the Cisco Unified SRSV-CUE component required for SRSV deployments.

Installation and Upgrade Guide for Cisco UMG Release 8.5

Describes how to install the Cisco UMG Release 8.5 software, including licenses.

Configuring Cisco Unified Messaging Gateway 8.5 Using the GUI: SRSV and E-SRST

Contains administrator information for tasks that are performed from the GUI, such as SRSV and E-SRST configuration, maintenance and troubleshooting. Includes the online help.

Cisco Unified Messaging Gateway 8.5 Administrator Guide

Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the CLI.

Cisco Unified Messaging Gateway Command Reference for 8.0 and Later Versions

Contains descriptions of all the Cisco UMG Release CLI commands. Does not include Cisco Unity Express commands.

Installation and Administration Guide for Cisco Unified SRSV-CUE Release 8.5

Contains installation, administration, maintenance, troubleshooting, and CLI information for the Cisco Unified SRSV-CUE component.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.