Table Of Contents
Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5
Last updated: February 7, 2011
These release notes support Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5. Table 1 describes the history of this release.
Note The user documentation for Cisco Unified SRSV-CUE refers to this release as 8.5. Release 8.5.1 is the first released version for Cisco Unified SRSV-CUE Release 8.5.
These release notes contain the following sections:
Hardware and software requirements for Cisco Unified SRSV-CUE Release 8.5 are detailed in the following sections:
Module Capacities for Cisco Unified SRSV-CUE Release 8.5
Table 2 lists the modules supported by Cisco Unified SRSV-CUE Release 8.5 and their respective capacities.
Hardware Supported by Cisco Unified SRSV-CUE Release 8.5
Table 3 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unified SRSV-CUE Release 8.5.
Table 3 Cisco Unified SRSV-CUE Release 8.5: Supported Platforms and Minimum Cisco IOS Release Required
Cisco Platform NME-CUE AIM2-CUE-K9 Cisco Unified SRSV-CUE on ISM-SRE-300-K9 Cisco Unified SRSV-CUE on SM-SRE-700-K9 Cisco Unified SRSV-CUE on SM-SRE-900-K9
1 The SM-NM-ADAPTR is required to install NME-CUE on the Cisco 29xx and 39xx platforms.
Languages Supported by Cisco Unified SRSV-CUE Release 8.5
Cisco Unified SRSV-CUE Release 8.5 supports different languages for the telephony user interface (TUI). The GUI pages and CLI commands are only available in U.S. English.
Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the SM-SRE-700-K9, SM-SRE-900-K9, ISM-SRE-300-K9, and NME-CUE; and up to two languages on the AIM2-CUE-K9.
These languages are supported in Cisco Unified SRSV-CUE 8.5.x:
•Arabic (Saudi Arabia)
File Packages for Cisco Unified SRSV-CUE Release 8.5
Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5
Table 6 shows the hardware SKUs for Cisco Unified SRSV-CUE Release 8.5.
Software SKUs for Cisco Unified SRSV-CUE Release 8.5
Table 7 shows the software SKUs for Cisco Unified SRSV-CUE Release 8.5.
Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5
This section describes the software licenses and system limits for Cisco Unified SRSV-CUE Release 8.5. Mailbox and voice port sessions are licensed in Cisco Unified SRSV-CUE Release 8.5. Table 8 describes the types of licenses supported, count for each license, and the maximum count for resource.
Table 9 lists the number of voice ports that are installed by default.
Factory-set system limits are different for each module type. See Table 10 for the factory-set limits supported for each module.
Table 10 Cisco Unified SRSV-CUE Release 8.5: Voicemail Limits
Voicemail Limits AIM2-CUE-K9 NME-CUE Cisco Unified SRSV-CUE on ISM-SRE-300-K9 Cisco Unified SRSV-CUE on SM-SRE-700-K9 Cisco Unified SRSV-CUE on SM-SRE-900-K9
Total mailbox storage
Number of groups
Number of group owners
Number of group members
Number of public distribution lists
Number of languages supported
Number of SIP/JTAPI triggers
Number of custom scripts
Number of custom auto attendant applications (non system)
Custom prompts capacity (meg1 /minute) per installed language
Number of days of historical data stored
Number of simultaneous historical reporting clients supported
1 Meg is for engineering use.
Software Compatibility for Cisco Unified SRSV-CUE Release 8.5
Cisco Unified SRSV-CUE Release 8.5 is compatible with different software applications. Table 11 lists the versions of the different endpoints or nodes with which Cisco Unified SRSV-CUE 8.5 is compatible.
Note Neither Cisco Unity nor Cisco Communication Manager Business Edition is supported in Cisco Unified SRSV-CUE Release 8.5.
1 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. Therefore, the subscriber must manually log in to the voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted.
2 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0.
Determining the Software Version of Cisco Unified SRSV-CUE
To determine the software version of Cisco Unified SRSV-CUE, perform the following steps:
Step 1 Open a Telnet session.
Step 2 Telnet to the router by entering telnet ip-address.
Step 3 Enter the user ID and password of the router.
Step 4 Enter the following command to enter the Cisco Unified SRSV-CUE command environment:
•On the NME-CUE, enter:
service-module integrated-service-engine slot/port session
•On the AIM2-CUE, enter:
service-module integrated-service-module slot/port session
•On the ISM-SRE-300-K9, enter:
service-module ism 0/0 session
•On the SM-SRE-700-K9 and SM-SRE-900-K9, enter:
service-module sm slot/0 session
Step 5 Enter the following command to display the Cisco Unified SRSV-CUE software version:
show software versions
New Features and Enhancements
This section describes new features and enhancements in Cisco Unified SRSV-CUE 8.5.
New Features Supported in Cisco Unified SRSV-CUE 8.5.1
Caveats describe unexpected behavior in Cisco Unified SRSV-CUE Release 8.5. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.
Using the Bug Toolkit
To find the latest Cisco UMG caveat information, go to the Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.
The following information is provided for each caveat:
•Symptoms—Description of what is observed when the caveat occurs.
•Conditions—Conditions under which the caveat has been known to occur.
•Workaround—Solutions, if available, to counteract the caveat.
Note You must have an account on Cisco.com to use the Bug Toolkit. If you do not have an account on Cisco.com, you can register to open an account by completing the online registration form.
Step 1 Navigate to the Bug Toolkit URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
Step 2 Log in to Cisco.com.
Step 3 Click Launch Bug Toolkit.
Step 4 Under Select Product Category, choose Voice and Unified Communications from the drop-down menu.
Step 5 Under Select Products, scroll down and highlight Cisco Survivable Remote Site Voicemail.
Step 6 Click Search.
The Bug Toolkit displays a list of caveats that fit your search criteria.
Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1
Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1
See the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.
Table 12 lists the related documentation available for Cisco UMG Release 8.5.
All Cisco UMG documentation can be found at: http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html
Table 13 lists the related documentation available for Cisco Unified SRSV-CUE Release 8.5 and Cisco Unity Express Release 8.5.
All Cisco Unity Express documentation can be found at: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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