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Release Notes for Cisco Unified SRSV-CUE Release 8.5

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Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5

Table Of Contents

Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5

System Requirements

Module Capacities for Cisco Unified SRSV-CUE Release 8.5

Hardware Supported by Cisco Unified SRSV-CUE Release 8.5

Languages Supported by Cisco Unified SRSV-CUE Release 8.5

File Packages for Cisco Unified SRSV-CUE Release 8.5

Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5

Software SKUs for Cisco Unified SRSV-CUE Release 8.5

Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5

Software Compatibility for Cisco Unified SRSV-CUE Release 8.5

Determining the Software Version of Cisco Unified SRSV-CUE

New Features and Enhancements

New Features Supported in Cisco Unified SRSV-CUE 8.5.1

Caveats

Using the Bug Toolkit

Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Additional References

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5


Last updated: February 7, 2011

These release notes support Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5. Table 1 describes the history of this release.

Table 1 Cisco Unified SRSV-CUE Release History

Release
Date Released

8.5.1

December 6, 2010



Note The user documentation for Cisco Unified SRSV-CUE refers to this release as 8.5. Release 8.5.1 is the first released version for Cisco Unified SRSV-CUE Release 8.5.


These release notes contain the following sections:

System Requirements

New Features and Enhancements

Caveats

Additional References

Obtaining Documentation and Submitting a Service Request

System Requirements

Hardware and software requirements for Cisco Unified SRSV-CUE Release 8.5 are detailed in the following sections:

Module Capacities for Cisco Unified SRSV-CUE Release 8.5

Hardware Supported by Cisco Unified SRSV-CUE Release 8.5

Languages Supported by Cisco Unified SRSV-CUE Release 8.5

File Packages for Cisco Unified SRSV-CUE Release 8.5

Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5

Software SKUs for Cisco Unified SRSV-CUE Release 8.5

Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5

Software Compatibility for Cisco Unified SRSV-CUE Release 8.5

Determining the Software Version of Cisco Unified SRSV-CUE

Module Capacities for Cisco Unified SRSV-CUE Release 8.5

Table 2 lists the modules supported by Cisco Unified SRSV-CUE Release 8.5 and their respective capacities.

Table 2 Cisco Unified SRSV-CUE Release 8.5: Supported Modules and Capacities

Module
Number of included ports per module
Number of ports supported per module
Number of subscribers on Cisco Unity Express endpoints supported per module

NME-CUE

8

32

800

AIM2-CUE-K9

6

8

200

Cisco Unified SRSV-CUE on ISM-SRE-300-K9

2

12

300

Cisco Unified SRSV-CUE on SM-SRE-700-K9

4

48

1250

Cisco Unified SRSV-CUE on SM-SRE-900-K9

4

64

1550


Hardware Supported by Cisco Unified SRSV-CUE Release 8.5

Table 3 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unified SRSV-CUE Release 8.5.

Table 3 Cisco Unified SRSV-CUE Release 8.5: Supported Platforms and Minimum Cisco IOS Release Required 

Cisco Platform
NME-CUE
AIM2-CUE-K9
Cisco Unified SRSV-CUE on ISM-SRE-300-K9
Cisco Unified SRSV-CUE on SM-SRE-700-K9
Cisco Unified SRSV-CUE on SM-SRE-900-K9

Cisco 2801

12.4(24)T

Cisco 2811
Cisco 2821
Cisco 2851

12.4(24)T
15.0(1)M

12.4(24)T
15.0(1)M

Cisco 2901

15.0(1)M

Cisco 2911
Cisco 2921
Cisco 2951

15.0(1)M1

 

15.0(1)M

15.0(1)M

15.0(1)M

Cisco 3825
Cisco 3845

12.4(24)T
15.0(1)M

12.4(24)T
15.0(1)M

Cisco 3925
Cisco 3945

15.0(1)M1

15.0(1)M

15.0(1)M

15.0(1)M

Cisco 3925E
Cisco 3945E

15.1(1)T1

15.1(1)T

15.1(1)T

1 The SM-NM-ADAPTR is required to install NME-CUE on the Cisco 29xx and 39xx platforms.


Languages Supported by Cisco Unified SRSV-CUE Release 8.5

Cisco Unified SRSV-CUE Release 8.5 supports different languages for the telephony user interface (TUI). The GUI pages and CLI commands are only available in U.S. English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the SM-SRE-700-K9, SM-SRE-900-K9, ISM-SRE-300-K9, and NME-CUE; and up to two languages on the AIM2-CUE-K9.

These languages are supported in Cisco Unified SRSV-CUE 8.5.x:

Arabic (Saudi Arabia)

Chinese (Mandarin)

Danish

Dutch

English (UK)

English (US)

French (Canada)

French (France)

German

Hungarian

Italian

Japanese

Korean

Portuguese (Brazil)

Portuguese (Portugal)

Russian

Spanish (Colombia)

Spanish (Europe)

Swedish

Turkish

File Packages for Cisco Unified SRSV-CUE Release 8.5

Table 4 lists the file packages available for the NME-CUE and AIM2-CUE-K9. Table 5 lists the file packages available for the ISM-SRE-300-K9 and SM-SRE-700-K9.

Table 4 Cisco Unified SRSV-CUE Release 8.5 Module File Packages for the NME-CUE and AIM2-CUE-K9 

Filename
Description

srsv-installer.nmx.8.5.x

Boot helper binary image for installation recovery work associated with the Cisco Unified SRSV-CUE application on the NME-CUE and AIM2-CUE-K9 modules.

srsv-vm-full-k9.nmx.8.5.x.prt1

Package payload containing all data and executable files associated with the Cisco Unified SRSV-CUE full installation on NME-CUE and AIM2-CUE-K9 modules.

srsv-vm-installer-k9.nmx.8.5.x.prt1

Archive of all data and executable files for the installer subsystem associated with the Cisco Unified SRSV-CUE application on the NME-CUE or AIM2-CUE-K9 module.

srsv-vm-k9.nmx.8.5.x.pkg

Main package for the Cisco Unified SRSV-CUE application on the NME-CUE and AIM2-CUE-K9 modules.

srsv-vm-k9.nmx.8.5.x.zip

Compressed archive of all package files, except the language payloads, associated with the Cisco Unified SRSV-CUE application on the NME-CUE or AIM2-CUE-K9 module.

srsv-vm-langpack.nmx.8.5.x.pkg

Main package for languages supported by the Cisco Unified SRSV-CUE application on the NME-CUE or AIM2-CUE-K9 module.

Language pack files:

Language:

srsv-vm-ar_SA-langpack.nmx.8.5.x.prt1

Arabic (Saudi Arabia)

srsv-vm-zh_CN-langpack.nmx.8.5.x.prt1

Chinese

srsv-vm-da_DK-langpack.nmx.8.5.x.prt1

Danish

srsv-vm-nl_NL-langpack.nmx.8.5.x.prt1

Dutch

srsv-vm-en_GB-langpack.nmx.8.5.x.prt1

English (UK)

srsv-vm-en_US-langpack.nmx.8.5.x.prt1

English (US)

srsv-vm-fr_CA-langpack.nmx.8.5.x.prt1

French (Canada)

srsv-vm-fr_FR-langpack.nmx.8.5.x.prt1

French (France)

srsv-vm-de_DE-langpack.nmx.8.5.x.prt1

German

srsv-vm-hu_HU-langpack.nmx.8.5.x.prt1

Hungarian

srsv-vm-it_IT-langpack.nmx.8.5.x.prt1

Italian

srsv-vm-ja_JP-langpack.nmx.8.5.x.prt1

Japanese

srsv-vm-ko_KR-langpack.nmx.8.5.x.prt1

Korean

srsv-vm-es_BR-langpack.nmx.8.5.x.prt1

Portuguese (Brazil)

srsv-vm-pt_PT-langpack.nmx.8.5.x.prt1

Portuguese (Portugal)

srsv-vm-es_RU-langpack.nmx.8.5.x.prt1

Russian

srsv-vm-es_CO-langpack.nmx.8.5.x.prt1

Spanish (Colombia)

srsv-vm-es_ES-langpack.nmx.8.5.x.prt1

Spanish (Europe)

srsv-vm-es_SE-langpack.nmx.8.5.x.prt1

Swedish

srsv-vm-tr_TU-langpack.nmx.8.5.x.prt1

Turkish


.

Table 5 Cisco Unified SRSV-CUE Release 8.5 Module File Packages for the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 

Filename
Description

srsv-installer.sme.8.5.x

Boot helper binary image for installation recovery work associated with the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.

srsv-vm-full-k9.sme.8.5.x.prt1

Package payload containing all data and executable files associated with the Cisco Unified SRSV-CUE full installation on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.

srsv-vm-installer-k9.sme.8.5.x.prt1

Archive of all data and executable files for the installer subsystem associated with the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.

srsv-vm-k9.sme.8.5.x.pkg

Main package for the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.

srsv-vm-k9.sme.8.5.x.zip

Compressed archive of all package files, except the language payloads, associated with the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.

srsv-vm-langpack.sme.8.5.x.pkg

Main package for languages supported by the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.

Language pack files:

Language:

srsv-vm-ar_SA-langpack.sme.8.5.x.prt1

Arabic (Saudi Arabia)

srsv-vm-zh_CN-langpack.sme.8.5.x.prt1

Chinese

srsv-vm-da_DK-langpack.sme.8.5.x.prt1

Danish

srsv-vm-nl_NL-langpack.sme.8.5.x.prt1

Dutch

srsv-vm-en_GB-langpack.sme.8.5.x.prt1

English (UK)

srsv-vm-en_US-langpack.sme.8.5.x.prt1

English (US)

srsv-vm-fr_CA-langpack.sme.8.5.x.prt1

French (Canada)

srsv-vm-fr_FR-langpack.sme.8.5.x.prt1

French (France)

srsv-vm-de_DE-langpack.sme.8.5.x.prt1

German

srsv-vm-hu_HU-langpack.sme.8.5.x.prt1

Hungarian

srsv-vm-it_IT-langpack.sme.8.5.x.prt1

Italian

srsv-vm-ja_JP-langpack.sme.8.5.x.prt1

Japanese

srsv-vm-ko_KR-langpack.sme.8.5.x.prt1

Korean

srsv-vm-es_BR-langpack.sme.8.5.x.prt1

Portuguese (Brazil)

srsv-vm-pt_PT-langpack.sme.8.5.x.prt1

Portuguese (Portugal)

srsv-vm-es_RU-langpack.sme.8.5.x.prt1

Russian

srsv-vm-es_CO-langpack.sme.8.5.x.prt1

Spanish (Colombia)

srsv-vm-es_ES-langpack.sme.8.5.x.prt1

Spanish (Europe)

srsv-vm-es_SE-langpack.sme.8.5.x.prt1

Swedish

srsv-vm-tr_TU-langpack.sme.8.5.x.prt1

Turkish


Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5

Table 6 shows the hardware SKUs for Cisco Unified SRSV-CUE Release 8.5.

Table 6 Cisco UMG Release 8.5: Hardware SKUs

SKU
Description

NME-CUE

Cisco Unity Express NME

AIM2-CUE-K9

Cisco Unity Express AIM2

ISM-SRE-300-K9

Internal Services Module (ISM) 300 with Services Ready Engine

SM-SRE-700-K9

Services Module (SM) 700 with Services Ready Engine

SM-SRE-900-K9

Services Module (SM) 900 with Services Ready Engine


Software SKUs for Cisco Unified SRSV-CUE Release 8.5

Table 7 shows the software SKUs for Cisco Unified SRSV-CUE Release 8.5.

Table 7 Cisco Unified SRSV-CUE Release 8.0: Software SKUs

SKU
Description

SCUE-SV-NME-85-K9

Cisco Unity Express NME Software 8.5 Release

SCUE-SV-A2-85-K9

Cisco Unity Express AIM2 Software 8.5 Release

SCUE-SV-ISM-85-K9

Cisco Unity Express ISM SRE Software 8.5 Release

SCUE-SV-SM7-85-K9

Cisco Unity Express SM SRE 700 Software 8.5 Release

SCUE-SV-SM9-85-K9

Cisco Unity Express SM SRE 900 Software 8.5 Release


Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5

This section describes the software licenses and system limits for Cisco Unified SRSV-CUE Release 8.5. Mailbox and voice port sessions are licensed in Cisco Unified SRSV-CUE Release 8.5. Table 8 describes the types of licenses supported, count for each license, and the maximum count for resource.

Table 8 Cisco Unified SRSV-CUE Release 8.5: Supported Licenses

License Type
Supported License SKUs
Quantity Per License
Max Quantity
     
AIM2-CUE-K9
NME-CUE
SRSV-CUE on ISM-SRE-300-
K9
SRSV-CUE on SM-SRE-700-
K9
SRSV-CUE on SM-SRE-900-K9

Mailboxes

FL-SRSV-MBX-5

5

150

750

260

1210

1510

Voice Ports

FL-SRSV-PORT-2

2

8

32

12

48

64


Table 9 lists the number of voice ports that are installed by default.

Table 9 Cisco Unified SRSV-CUE Release 8.5: Default Voice
Ports Installed 

Module
Number of voice ports
installed by default

NME-CUE

8

AIM2-CUE-K9

6

Cisco Unified SRSV-CUE on ISM-SRE-300-K9

2

Cisco Unified SRSV-CUE on SM-SRE-700-K9

4

Cisco Unified SRSV-CUE on SM-SRE-900-K9

4


Factory-set system limits are different for each module type. See Table 10 for the factory-set limits supported for each module.

Table 10 Cisco Unified SRSV-CUE Release 8.5: Voicemail Limits 

Voicemail Limits
AIM2-CUE-K9
NME-CUE
Cisco Unified SRSV-CUE on ISM-SRE-300-K9
Cisco Unified SRSV-CUE on SM-SRE-700-K9
Cisco Unified SRSV-CUE on SM-SRE-900-K9

Total mailbox storage

40 hours
(2400 minutes)

750 hours
(45,000 minutes)

60 hours
(3,600 minutes)

1210 hours
(72,600 minutes)

1510 hours
(90,600 minutes)

Number of groups

30

40

40

40

40

Number of group owners

100

400

400

400

400

Number of group members

200

1000

1000

1000

1000

Number of public distribution lists

200

200

200

200

200

Number of languages supported

2

5

5

5

5

Number of SIP/JTAPI triggers

8

16

16

16

16

Number of custom scripts

12

16

16

16

16

Number of custom auto attendant applications (non system)

4

8

8

8

8

Custom prompts capacity (meg1 /minute) per installed language

25/50

125/250

125/250

125/250

125/250

Number of days of historical data stored

90

365

365

365

365

Number of simultaneous historical reporting clients supported

2

2

2

2

2

1 Meg is for engineering use.


Software Compatibility for Cisco Unified SRSV-CUE Release 8.5

Cisco Unified SRSV-CUE Release 8.5 is compatible with different software applications. Table 11 lists the versions of the different endpoints or nodes with which Cisco Unified SRSV-CUE 8.5 is compatible.


Note Neither Cisco Unity nor Cisco Communication Manager Business Edition is supported in Cisco Unified SRSV-CUE Release 8.5.


Table 11 Cisco Unified SRSV-CUE Release 8.5: Compatible Software 

Component
Releases
Platform

Cisco Unified Communications Manager

7.x, 8.0, 8.5

All Cisco Unified Communications Manager platforms

Cisco Unity Connection

7.1.31 2 , 8.0, 8.5

All Cisco Unity Connection platforms

Cisco Unified Messaging Gateway (SRSV-UMG)

8.0.1:

8.0.2 and later:

NME-UMG, NME-UMG-EC

NME-UMG, NME-UMG-EC, SM-SRE-700-K9,
SM-SRE-900-K9

Cisco Unified SRSV-CUE (this product)

8.5.x

AIM2-CUE, NME-CUE,
ISM-SRE-300-K9,
SM-SRE-700-K9, SM-SRE-900-K9

Cisco Unified SRST or
Cisco Unified Communications Manager Express as SRST

7.1, 8.0, 8.5

ISR, ISR-G2

1 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. Therefore, the subscriber must manually log in to the voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted.

2 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0.


Determining the Software Version of Cisco Unified SRSV-CUE

To determine the software version of Cisco Unified SRSV-CUE, perform the following steps:


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco Unified SRSV-CUE command environment:

enable

<router_password>

On the NME-CUE, enter:

service-module integrated-service-engine slot/port session

On the AIM2-CUE, enter:

service-module integrated-service-module slot/port session

On the ISM-SRE-300-K9, enter:

service-module ism 0/0 session

On the SM-SRE-700-K9 and SM-SRE-900-K9, enter:

service-module sm slot/0 session

Step 5 Enter the following command to display the Cisco Unified SRSV-CUE software version:

show software versions


New Features and Enhancements

This section describes new features and enhancements in Cisco Unified SRSV-CUE 8.5.

New Features Supported in Cisco Unified SRSV-CUE 8.5.1

New Features Supported in Cisco Unified SRSV-CUE 8.5.1

None.






Caveats

Caveats describe unexpected behavior in Cisco Unified SRSV-CUE Release 8.5. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

Using the Bug Toolkit

Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Using the Bug Toolkit

To find the latest Cisco UMG caveat information, go to the Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.

The following information is provided for each caveat:

Symptoms—Description of what is observed when the caveat occurs.

Conditions—Conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note You must have an account on Cisco.com to use the Bug Toolkit. If you do not have an account on Cisco.com, you can register to open an account by completing the online registration form.


Procedure


Step 1 Navigate to the Bug Toolkit URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Step 2 Log in to Cisco.com.

Step 3 Click Launch Bug Toolkit.

Step 4 Under Select Product Category, choose Voice and Unified Communications from the drop-down menu.

Step 5 Under Select Products, scroll down and highlight Cisco Survivable Remote Site Voicemail.

Step 6 Click Search.

The Bug Toolkit displays a list of caveats that fit your search criteria.


Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1

None.

Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1

See the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.

Additional References

Table 12 lists the related documentation available for Cisco UMG Release 8.5.

All Cisco UMG documentation can be found at: http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html

Table 13 lists the related documentation available for Cisco Unified SRSV-CUE Release 8.5 and Cisco Unity Express Release 8.5.

All Cisco Unity Express documentation can be found at: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html

Table 12 Cisco UMG Release 8.5 Documentation

Title
Description

Release Notes for Cisco Unified Messaging Gateway 8.5

Contains system requirements and caveats for the Cisco Unified SRSV-UMG component.

Installation and Upgrade Guide for Cisco UMG Release 8.5

Describes how to install the Cisco UMG Release 8.5 software, including licenses.

Configuring Cisco Unified Messaging Gateway 8.5 Using the GUI: SRSV and E-SRST

Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the GUI. Includes the online help.

Cisco Unified Messaging Gateway 8.5 Administrator Guide

Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the CLI.

Cisco Unified Messaging Gateway Command Reference for 8.5 and Later Versions

Contains descriptions of all the Cisco UMG Release 8.5-specific CLI commands. Does not include Cisco Unity Express commands.


Table 13 Cisco Unified SRSV-CUE and Cisco Unity Express Release 8.5 Documentation

Title
Description

Release Notes for Cisco Unified SRSV-CUE Release 8.5 (this document)

Contains system requirements and caveats for the Cisco Unified SRSV-CUE component.

Installation and Administration Guide for Cisco Unified SRSV-CUE Release 8.0/8.5

Contains installation, administration, maintenance, troubleshooting, and CLI information for the Cisco Unified SRSV-CUE component.

Software Activation for Cisco Unity Express 7.1 and Later Versions

Contains an overview of the software activation process.

Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions

Describes the set of Cisco Unity Express CLI commands and tasks for configuring, managing, and maintaining Cisco Unity Express applications, such as voice mail.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.