Cisco Unity Connection Troubleshooting Guide, Release 1.x
Reports
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Reports

Table Of Contents

Reports

Available Reports

Troubleshooting Report Generation


Reports


This chapter contains the following sections:

Available Reports

Troubleshooting Report Generation

Available Reports

Table 3-1 lists the available Cisco Unity Connection reports, and the data that each report provides.

Table 3-1 Cisco Unity Connection Reports 

Report Name
Description of Output

Call Handler Traffic

Output includes the following information for each call handler, in rows for each hour of a day:

Total number of calls

Number of times each touchtone key was pressed

Extension

Number of times the after greeting action occurred

Number of times the caller hung up

Distribution Lists

Output includes the following information:

Alias and display name of the list

Date and time the list was created

Date and time of the creation of the distribution list is given in Greenwich mean time.

A count of the number of users included in the list

If the Include List Members check box is checked, a listing of the alias of each user who is a member of the list

Outcall Billing Detail

Output includes the following information, arranged by day and by the extension of the user who placed the call:

Name, extension, and billing ID

Date and time the call was placed

The phone number called

The result of the call (connected, ring-no-answer (RNA), busy, or unknown)

The duration of the call in seconds

Outcall Billing Summary

Output is arranged by date and according to the name, extension, and billing ID of the user who placed the call, and is a listing of the 24 hours of the day, with a dialout time in seconds specified for each hour span.

System Configuration

Output includes detailed information about all aspects of the configuration of the Cisco Unity Connection system.

Transfer Call Billing

Output includes the following information for each call:

Name, extension, and billing ID of the user

Date and time that the call occurred

The phone number dialed

The result of the transfer (connected, ring-no-answer (RNA), busy, or unknown)

Phone Interface Failed Logon

Output includes the following information for every failed attempt to log on to Cisco Unity Connection by phone:

User name, alias, caller ID, and extension of the user who failed to log on

Date and time that the failed logon occurred

Whether the maximum number of failed logons has been reached for the user

Unused Voice Mail Accounts

Output includes user alias and display name, and the date and time that the user account was created.

Date and time of the creation of the user account is given in Greenwich mean time.

User Lockout

Output includes user alias, the number of failed logon attempts for the user, credential type, and the date and time that the account was locked.

Date and time of the lockout of the user account is given in Greenwich mean time.

User Message Activity

Output includes the following information about messages sent and received, per user:

Name, extension, and class of service

Date and time for each message

Information on the source of each message

Action completed (for example, user logged in, new message, message saved, MWI On requested, and so on)

Information on the number of new messages received for a user, and on the message sender

Dial out number and results

Users

Output includes the following information for each user:

Last name, first name, and alias

Information that identifies the Cisco Unity Connection server associated with the user

Billing ID, class of service, and extension

Whether the account is locked

Whether the user has enabled personal call transfer rules


Troubleshooting Report Generation

The time necessary for a report to complete varies, depending on the size of the database and on how busy the system is.

Ideally, database and log file sizes should be less than 2 GB, and large reports should be run at times when they have the least affect on the system.

If the wait time for the report seems excessive, do one or more of the following:

Cancel the report and request it again at a time when the system is not as busy. Do the "To Cancel a Report" procedure.

Try running the report for a smaller data set. For example, decrease the date range for the report.

Check the sizes of the database and log files. By default, the log .ldf files are located in the E:/UC_DatabaseLogs directory and the database .mdf files are in the F:/UC_Databases directory on the server.

Turn on diagnostic traces for a report, then run a small report. Do the "To Turn on Diagnostic Traces for Reports" procedure.

Check the event log for any SQL Server errors or web service errors. (To view the event log, on the Windows Start menu, click Programs >Administration Tools >Event Viewer.)

Try running the report, selecting a different form of output. For example, if you tried to generate the report in PDF format, try to generate it as a web page.

If the report still is not produced, and you are unable to determine the cause of the problem from the diagnostic logs, or if the database or log files are too large, contact Cisco TAC.

To Cancel a Report


Caution Cancelling a report involves stopping SQL Server and Cisco Unity Connection; do not do this procedure when these services must be running.

Step 1 Stop the browser, or log out of Cisco Unity Connection Administration.

Step 2 Stop Cisco Unity Connection by right-clicking the Connection Server Status icon in the status tray, and clicking Stop > Cisco Unity Connection.

Step 3 Stop the SQL Server task by using Task Manager.

Step 4 Restart the SQLAgent$CISCOUNITY service by using the Services console.

Step 5 Restart Connection by right-clicking the Connection Server Status icon in the status tray, and clicking Start > Cisco Unity Connection.


To Turn on Diagnostic Traces for Reports


Step 1 On the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Diagnostic Tool.

Step 2 In the Cisco Unity Diagnostic Tasks pane, click Configure Micro Traces.

Step 3 On the Configure Micro Traces Wizard Welcome screen, click Next.

Step 4 Check the Report Data Library (RDL) check box.

Step 5 Click Next.

Step 6 Click Finish.

Step 7 Generate a report.

Step 8 To view the log files, in the left pane of the Cisco Unity Diagnostics screen, expand Cisco Unity Diagnostic Tool >Processes > CuCsMgr, and then click the current log file.

The selected log file is formatted and displayed in the right pane.

Step 9 To save a copy of the log file, right-click the file in the left pane, click All Tasks > Gather Log Files, and then follow the prompts in the Gather Logs Wizard.

Step 10 To turn off the traces set in Step 4, right-click Cisco Unity Diagnostic Tool, and click All Tasks > Reset to Default Traces.