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System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.5(1)

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System Release Notes for Contact Center: Cisco Unified Communications System Release 8.5(1)

Table Of Contents

System Release Notes for Contact Center:
Cisco Unified Communications System Release 8.5(1)

Contents

Overview

Tested Functionality

New and Changed Features

Cisco Unified Communications Manager

Cisco Unified Intelligent Contact Center Management Enterprise and Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Express and Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Unified Intelligence Center

Cisco Finesse

Cisco MediaSense

Cisco SocialMiner

Cisco Agent Desktop

Cisco Unified Presence

Cisco Unified SIP Proxy

Cisco Unified IP Phone Support

Cisco Unified Communications for RTX

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)

Cisco IOS Release 15.1(3)T

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

System Documentation

Manageability Documentation

Product Documentation

Limitations and Restrictions

Important Notes

NextPort Digital Signal Processor card nearing end-of-life

Resolved Caveats

Open Caveats

Troubleshooting

Obtaining Documentation and Submitting a Service Request


System Release Notes for Contact Center:
Cisco Unified Communications System Release 8.5(1)


Contents

Overview

Tested Functionality

New and Changed Features

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

Limitations and Restrictions

Troubleshooting

Obtaining Documentation and Submitting a Service Request

Overview

As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Unified Communications components to supplement the product-level testing performed on each Cisco Unified Communications product.

A major deliverable of the System Release and Cisco Unified Communications System testing is a recommendation of compatible software releases that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.

For information about component software releases for Cisco Unified Communications System Release 8.5(1), see System Requirements. Software compatibility data for all Cisco Unified Communications System releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool at:
http://tools.cisco.com/ITDIT/vtgsca

This document focuses on the contact center products of Cisco Unified Communications System testing. Information about IP Telephony (IPT) components that were tested for Cisco Unified Communications System Release 8.5(1) is available at: http://cisco.com/go/unified-techinfo

This document is the Cisco Unified Communications System release notes on the testing conducted on voice systems including the following major components:

Call control components, such as Cisco Unified Communications Manager and Cisco Unified Presence

Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP IVR, Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified Expert Advisor, Cisco MediaSense, Cisco SocialMiner, Cisco Unified Communications for RTX (UC for RTX) and Cisco Unified Contact Center Express (Unified CCX).

Endpoints and clients, such as Cisco Unified IP Phones 7900, 6900, 8900, and 9900 Series

Network management tools, such as Cisco Unified Operations Manager

Security devices, such as Cisco 5500 Series Adaptive Security Appliances (ASA) and Cisco Security Agents

Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches


Note For a more complete list of contact center components that are included in a Cisco Unified Communications System Release 8.5(1), see Software Version Matrix.


Tested Functionality

The system-wide testing of contact center functionality for Cisco Unified Communications System Release 8.5(1) included the following direct and upgrade paths:

Multistage upgrade of contact center components was performed from Cisco Unified Communications System Release 8.0(2) versions to Cisco Unified Communications System Release 8.5(1) versions. For a list of the system-wide testing performed on contact center components in the Cisco Unified Communications System Release 8.0(2), see System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.0(2) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/release_notes/rnipc802.html

The following major components were upgraded:

Unified Communications Manager to Release 8.5.1

Unified Presence to Release 8.5(1)

Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise to
Release 8.5(1)

Unified IP IVR to Release 8.5(1)

Unified Operations Manager to Release 8.5

For a list of the target Cisco Unified Communications System Release 8.5(1) versions that the contact center components were upgraded to, see Software Version Matrix.

For system upgrade procedures for Cisco Unified Communications System Release 8.5(1), see the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/cc_system_inst_upg/siumc851.pdf

Deployment models tested for the contact center environments are listed below.

The Parent/Child load test bed has the following deployment models:

Single Unified ICME Parent with Multiple Children Deployment

Parent: Distributed Unified ICME Option

Child: System Unified CCE with Unified IP IVR

Child: System Unified CCE with Unified CVP

Child: System Unified CCE Interoperability site (UC 7.1.3)

Child: Unified CME /Unified CCX

IPT: Multisite with Distributed Call Processing

IVR: Distributed Voice Gateways with Treatment and Queuing using Unified CVP

Unified CCE: Distributed Unified ICME Option with Distributed Call Processing Model

IPT: Clustering over the WAN

Distributed Voice Gateways with Distributed Call Treatment and Queuing using Unified CVP

Unified Mobile Agent over Broadband

Unified MA with Unified IP Phones Deployed via the Business Ready Teleworker Solution

Unified MA using any PSTN phones

Unified MA Outbound Option Dialer

Unified Outbound Option Dialer

Agent Based Campaigns

The Unified CVP Post Route load test bed has following deployment models:

IPT: Multisite with Distributed Call Processing

IVR: Distributed Voice Gateways with Treatment and Queuing using Unified CVP

Unified CCE: Distributed Unified ICME Option with Distributed Call Processing Model

IPT: Clustering over the WAN

Distributed Voice Gateways with Distributed Call Treatment and Queuing using Unified CVP

Unified MA over Broadband

Unified MA with Unified IP Phones Deployed via the Business Ready Teleworker Solution

Unified MA using any PSTN phones

Cisco Unified Expert Advisor

IPT: Multisite with Distributed Call Processing

Distributed Voice Gateways with Treatment and Queuing using Unified CVP

Unified CCE: Distributed Unified ICME Option with Distributed Call Processing Model

Every agent in five skill groups

Unified CVP comprehensive deployment

IPT: Clustering over the WAN

High availability Unified Communications Manager components with A and B sides separated by delayed WAN

The Unified Communications Manager Post Route load test bed includes following deployment models:

IPT: Multisite with Distributed Call Processing

Unified CCE: Distributed Voice Gateways with Treatment and Queuing using Unified IP IVR

Unified CCE: Distributed Unified ICME Option with Distributed Call Processing Model

IPT: Clustering over the WAN

Centralized Voice Gateways with Centralized Call Treatment and Queuing using Unified IP IVR

Unified Mobile Agent over Broadband

Unified MA with Unified IP Phones Deployed via the Business Ready Teleworker Solution

Unified MA using any PSTN phones

Unified MA Outbound Option Dialer

Unified Outbound Option Dialer

Agent Based Campaigns

New functionality tested for the contact center test environments includes:

Cisco MediaSense. Call Recording test cases were performed using MediaSense. MediaSense is an IP media recording and playback system that implements the Open Recording Architecture open interfaces.

Cisco SocialMiner. SocialMiner is a social media customer care solution that can help organizations proactively respond to customers and prospects communicating through public social media networks

Unified Communications for RTX. Cisco Unified Communications for RTX adds several user interface (UI) items to the RTX window.

Agent Greeting. Agent Greeting is a new feature for Cisco Unified Communications System Release 8.5(1). Agent Greeting enables a CTI application to instruct the Unified Communications Manager to automatically play a pre-recorded announcement to the Customer immediately following a successful media connection to the Agent device.

Whisper Announcement. Whisper Announcement is a new feature for Cisco Unified Communications System Release 8.5(1). A Whisper Announcement CTI application instructs Unified Communications Manager via CTI (J/TAPI) to play a prerecorded announcement to the agent before the customer media connection is established.

The following Unified Communications components were tested on Unified Computing System C-Series Blade Servers:

Unified Contact Center Enterprise

Unified Communications Manager

Unified Customer Voice Portal

Cisco MediaSense

Cisco SocialMiner

For more information about Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

New and Changed Features

Cisco Unified Communications System Release 8.5(1) integrates telephony, conferencing (voice and web), messaging, and contact center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The contact center system is a part of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified Communications Manager release.

The following sections provide brief overviews of new and enhanced features for Cisco Unified Communications System Release 8.5(1) major components and links to release note documentation:

Cisco Unified Communications Manager

Cisco Unified Intelligent Contact Center Management Enterprise and Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Express and Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Unified Intelligence Center

Cisco Finesse

Cisco MediaSense

Cisco SocialMiner

Cisco Agent Desktop

Cisco Unified Presence

Cisco Unified SIP Proxy

Cisco Unified IP Phone Support

Cisco Unified Communications for RTX

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)

Cisco IOS Release 15.1(3)T

Cisco Unified Communications Manager

Cisco Unified Communications Manager Release 8.5(1) includes the following new features and changes to functionality:

Installation, Upgrade, and Migration changes

Command Line Interface changes

Cisco Unified Communications Manager Administration changes

Cisco Unified Communications Manager Features and Applications changes

Security changes

Bulk Administration tool changes

Enhanced support for Cisco Unified IP Phones and Video Endpoints

Cisco Unified Serviceability changes

Cisco Unified Communication Manager Express

Cisco Unified Survivable Remote Site Telephony (SRST)

For detailed information about these changes, see New and Changed Info for Cisco Unified Communications Manager Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/delta/delta.pdf

For other information about Release 8.5(1), see Release Notes for Cisco Unified Communications Manager Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.pdf

Cisco Unified Intelligent Contact Center Management Enterprise and Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise
Release 8.5(1) includes the following new features and changes to functionality:

Agent Greeting

Whisper Announcement

Discontinued Support for Cisco WebView and Cisco Support Tools

For information about features and functionality, see Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/release/notes/icm85rlsnts.pdf

Cisco Unified Contact Center Express and Unified IP IVR

Cisco Unified Contact Center Express and Unified IP IVR 8.5(1) includes the following new features and changes to functionality:

Outbound IVR feature

Increased scalability to support 400 agents and 400 unified ports

Simplified and enhanced Telephony Data Synchronization

Agent Email feature enhancements

Support for multiple new platforms

Support for Virtualization

For information about features and functionality, see Release Notes for Cisco Unified Contact Center Express Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal 8.5(1) includes the following new features and changes to functionality:

Support for Dialed Number Pattern

Support for Agent Greeting

Support for default media server

Support for Whisper Announcement

For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal (Unified CVP) 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/release/notes/cvp85rlsnts.pdf

Cisco Unified Intelligence Center

The features included in the 8.0(3) release of the Cisco Unified Intelligence Center include:

Real-time and historical dashboards that include charts, grids, web content, and notes to team.

Wizard-based interface to extend reporting to data sources inside and outside of the contact center.

Customizable interface

User groups and access control to data, reports, and capabilities

Thresholds and drill downs

Time zone preference.

For information about features and functionality, see Release Notes for Cisco Unified Intelligence Center Release 8.0(3) at:

http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html

Cisco Finesse

Cisco Finesse is the next-generation agent and supervisor desktop for Cisco Unified Contact Center Enterprise, providing benefits across a variety of communities that interact with the customer service organization. It is designed to provide a collaborative experience that improves the customer experience by enhancing customer service representative experience.

For IT professionals, Cisco Finesse offers smooth integration with the Cisco Collaboration portfolio. It is standards-compliant, and offers low cost of customization of the agent and supervisor desktops.


Note The first release of Cisco Finesse, Release 8.5(1), is for lab use only. The production release of Cisco Finesse, Release 8.5(2), is scheduled to be available in CYQ4 2011.


For information about features and functionality, see the documentation available at:
http://www.cisco.com/en/US/products/ps11324/prod_literature.html

Cisco MediaSense

Cisco MediaSense is a media recording platform that uses Web 2.0 Application Programming Interfaces (APIs) to expose its functionality to third-party customers so they can create custom applications.

The system is comprised of several components. The Capture Server terminates media streams for storage on a local disk; meta data associated with the recording is stored in a database, and exportable to open file format. The Application Management Server provides web services interfaces to enable applications to search for and retrieve recordings and associated call history and meta data. A web-based media replay application connects with the Application Management Server to play back recordings.

Cisco MediaSense provides the following features:

Audio capture

Video capture

Screen capture

Media storage and management

Meta data storage and search

Scalable and reliable architecture

Open web-based application interfaces

Web-based GUI search / replay application

Open SIP interface for call control

Integration with Cisco Unified Communications Manager recording interface

Integration with Unified CVP recording interface

For information about features and functionality, see Release Notes for Cisco MediaSense Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/mediasense/85/releasenotes/msrn851.pdf

Cisco SocialMiner

Cisco SocialMiner is a social media customer care solution that can help organizations proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to a social media customer care team, a company can respond to customers in real time using the same social network they are using. The 8.5.1 release is available with Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express.

Features of Cisco SocialMiner include:

Social media campaign management

Route and queue contacts to experts (extension of Cisco Unified Contact Center)

Social Screen Pop (Customer Identification)

Conversation history for social media and traditional care channels

Customer care and brand monitoring analytics

Optional integration with full suite of Cisco Collaboration Tools (Quad)

For information about features and functionality, see Release Notes for Cisco SocialMiner Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_85/release/notes/sm85rlsnts.pdf

Cisco Agent Desktop

Cisco Agent Desktop Release 8.5(1) includes the following new features and changes to functionality:

Display and control of non-ACD calls for phones with multiple phone lines

Improved support for Freedom Scientific JAWS 11 (screen reader)

Improved accessibility options and toolbar navigation through keyboard shortcuts

Single-step transfer and single-step conference

The integrated browser in Agent Desktop now supports popups as new tabs or as an Internet Explorer popup window

HTTPS support for Desktop Administrator

Enhanced LDAP Monitor Service to automatically make nightly backups of the LDAP database and to ensure backup validity before archiving

Improved phone device search in the Cisco Desktop Administrator VoIP Monitor Device page

Support for Microsoft Internet Explorer 8 and Mozilla Firefox 3.6

Support for Redhat Linux 4.0 and 5.0 for CAD-BE

Support for JRE 1.6.0, build 20 or later for Agent Desktop and CAD-BE

Support for 32-bit Microsoft Windows 7 Professional, Enterprise, and Ultimate

Support for 64-bit Microsoft Windows 7 running the Windows 32-bit on Windows 64-bit (WoW64) emulation layer

Desktop Monitoring and Recording on Agent Desktop with Windows 7 64-bit operating system running in compatibility mode (WoW64)

Localization in Finnish

For information about features and functionality, see Release Notes for Cisco Agent Desktop 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/release/notes/cad85ccern.pdf

Cisco Unified Presence

Cisco Unified Presence Server Release 8.5(1) includes the following new features and changes to functionality:

Support for High Availability

Support for Email Address for Interdomain Federation

Support for Turning On or Off Instant Message Capabilities

Support for Turning On or Off Availability Sharing

Support for Clustering over WAN

Support for Exchange Web Services Exchange 2010 Calendar Integration

Support for SIP Federation with AOL

Support for Global Do Not Disturb Settings

Support for Temporary (Ad-Hoc) Presence Subscriptions

Support for Cisco Unified Personal Communicator Release 8.5

Support for Cisco Adaptive Security Appliance

Support Policy for Extensible Messaging and Presence Protocol

Support for VMware on Customer Deployments

For information about features and functionality, see Release Notes for Cisco Unified Presence Release 8.5 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_5/english/rel_notes/cup8xrn.pdf

Cisco Unified SIP Proxy

Cisco Unified SIP Proxy Release 8.5 includes the following new features and changes to functionality:

An intuitive and easy-to-use graphical user interface (GUI)

Support for Cisco Unified SIP Proxy on the SM-SRE-700-K9 and the SM-SRE-900-K9 SRE modules

The ability to enable or disable Lite Mode

Enforced licensing using Cisco Software Licensing (CSL)

Updated functionality for route tables

For information about features and functionality, see Release Notes for Cisco Unified SIP Proxy Release 8.5 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusp/rel8_5/release_notes/cuspr85.pdf

Cisco Unified IP Phone Support

Cisco Unified IP Phones 6901, 6911, 6921, 6941, 6961, 6945, 9951, 9971, and 8961(SIP) run on SIP firmware release 9.1(1). SIP Firmware Release 9.1(1) includes the following new features and changes to functionality:

Automatic port synchronization

Call History Enhancement

SIP firmware support for Cisco Unified Video Advantage

Support for Cisco Unified Communications Manager Express

Support for Device Unregistration

Support for Bluetooth Handsfree Profile

Http Download

Peer firmware sharing

Support for '+' dialing

Power Negotiation

Support for VDI Client

Support for VPN Client

WPA2/AES Encryption with CCKM

Whisper Coaching

For a detailed description of SIP Firmware Release 9.1(1) features and functionality, see Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(1)SR1 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_1_1/release_notes/9900_8900_911.pdf

Cisco Unified Communications for RTX

Cisco UC Integration for RTX 8.5(1) includes the following new features and changes to functionality:

The ability to place and receive phone calls, including high-definition video calls

The ability to place conference calls, transfer calls, park calls, and forward calls

The ability to start meetings to talk to, and to share documents with, one or more other people

For information about features and functionality, see Release Notes for Cisco Unified Communications for RTX Release 8.5 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucrtx/8_5/english/release/ReleaseNotes8_5.pdf

Cisco Adaptive Security Appliance

Cisco Adaptive Security Appliance Release 8.4(1) includes the following new features and changes to functionality:

Additional hardware support

New remote access features

New interface features

Increased scalability

New High Availability features

New Unified Communication features

Enhanced inspection

Improved troubleshooting and monitoring

New security features

For information about features and functionality, see Release Notes for the Cisco ASA 5500 Series, Version 8.4(x) at:
http://www.cisco.com/en/US/docs/security/asa/asa84/release/notes/asarn84.pdf

Cisco Unified Operations Manager

Cisco Unified Operations Manager 8.5.1 will be available in CYQ1 2011. For information about features and functionality, see Release Notes for Cisco Unified Operations Manager 8.5(1) at:
http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html

Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)

The following Unified Communications components were tested on Unified Computing System C-Series Blade Servers:

Unified Contact Center Enterprise

Unified Communications Manager

Unified Customer Voice Portal

Open Recording Architecture

Cisco Finesse

Cisco Customer Collaboration Platform

For more information about Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

Cisco IOS Release 15.1(3)T

In Cisco Unified Communications System Release 8.5(1), Cisco IOS Release 15.1(3)T includes the following new features and changes to functionality:

EHWIC Multimode VDSL2/ADSL+

VDSL HWIC: HWIC-1VDSL over POTS

VWIC3—4MFT-T1/E1

Advanced FXS Analog Gateway features and SCCP over TLS with Cisco UCM

Cisco CME and SRST features enhancement for SCCP and SIP

Cisco IOS PKI performance monitoring enhancements

Cisco IOS SSL VPN Smart Tunnels support

Cisco ISR G2 Multi Gigabit Fabric

DHCP—tunnels support

Embedded Event Manager 3.2

Enhancement to bandwidth QoS-Reference command

GETVPN troubleshooting

IKEv1 hardening

IKEv2 remote access headend

IP Tunneling—IPv6 rapid deployment

IPv6—Full Selective Packet Discard support

IPv6—Per Interface Neighbor Discovery cache limit

ISDN leased line

Legacy QoS command deprecation: hidden commands

MediaTrace 1.0

Multicast for virtual multipoint interfaces

NBAR Static IPv4 IANA protocols

NSE capability negotiations via SDP

Performance Monitor (Phase 1)

Radio Aware Routing RFC 4938bis

RSVP support for Ingress Call Admission Control

Session-Based FPM

Suite-B IPSec algorithm support for the On-Board Crypto Engine for Cisco 2951 and Cisco 3900 Series ISRs

Support for conditional header manipulation of SIP headers

Support for Interworking Between CUCM-Controlled RSVP-Capable networks and RSVP-Incapable Networks

Support for limiting the rate of incoming SIP calls processing

Support for Media Flow-Around with SIP Signaling Control on Cisco UBE

Support for Release of Media Flow with Retention of SIP Signaling Control on Cisco UBE for Media Trombone or Media Hairpin Call Is Detected

Support for reporting End-of-Call statistics in SIP BYE Message

Support for SIP registration proxy on Cisco UBE

Support for SIP UPDATE message per RFC 3311

Switch image and configuration manageability

Video monitoring MIB support for Medianet Video Monitoring

For a detailed description of the new and changed information of Cisco IOS Release 15.1(3)T, see Release Notes for Cisco IOS Release 15.1T at:
http://www.cisco.com/en/US/docs/docs/ios/15_1/release/notes/151TRN.pdf


Note Cisco IOS Release 15.1(3)T is a short deployment Standard Maintenance release that is ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers who require longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, see Cisco IOS Software Release 15M&T Q&A at:
http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.pdf


System Requirements

This section provides the following information about the software versions of Cisco components and firmware versions of Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications System Release 8.5(1) for Contact Center.

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Latest Software Upgrades and Licenses

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported. Because they may be present in existing customer deployments, they remained installed in the test-bed sites for this Cisco Unified Communications System release.

Cisco 7815-1000 Media Convergence Servers

Cisco 7825H-2266 Media Convergence Servers

Cisco 7825, 7827,7835, 7837 Media Convergence Servers

Cisco 7845H/7835H/7825H-3000 Media Convergence Servers

Cisco 7845H/7835-2400 Media Convergence Servers

Cisco 7855I-1500 Media Convergence Servers

Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers

Cisco 831, 836, and 837 Series Routers

Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)

Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)

Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)

Cisco AS5850 Series Universal Gateways

Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2

Cisco Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html

For information about specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html. Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.

For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html

Deployment Considerations

Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 8.5(1) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying the Cisco Unified Communications System in a customer environment, remember the following:

At the minimum, customers should deploy the software release recommended in these tables.

For CSA, customers should use the latest engine and policy release. CSA software is available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/csa

For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

At this URL, you can also access Feature Navigator and read about the Cisco IOS Roadmap.

If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Toolkit, located at:

http://tools.cisco.com/Support/BugToolKit/

Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.

Software Version Matrix

Table 1 lists the software release versions of the system components in the contact center test environment. For links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.5(1) components, see Latest Software Upgrades and Licenses.


Note You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

Table 1 Software Versions for Contact Center Components in Cisco UC Release 8.5(1)

Category
Component
Release
8.5(1)

Call Control

Cisco Unified Communications Manager

8.5(1)

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

8.5(1)

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified ICME Support Tools

2.4(1)

Cisco Unified Expert Advisor Operating System

Bundled with Software

Cisco Unified Contact Center Express

8.5(1)

Cisco Unified IP IVR

8.5(1)

Cisco Unified Contact Center Express/Unified
IP IVR Operating System

Bundled with Software

Cisco Unified Customer Voice Portal

8.5(1)

Cisco Unified Customer Voice Portal Operating System

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified Intelligence Center

8.0(3)

Cisco Finesse

8.5(1) Lab use only

Cisco MediaSense

8.5(1)

Cisco SocialMiner

8.5(1)

Applications

Cisco Unified Presence

8.5(1)

Cisco Unified SIP Proxy

8.5(1)

Voice Mail and Unified Messaging

Cisco Unity Connection

8.5(1)

Endpoints and Clients

Cisco IP Communicator

7.0(5)

Cisco Unified Personal Communicator

8.0(1)

Cisco Unified Video Advantage

2.2(1)

Cisco Unified IP Phones 7900 Series: 7921G (Wireless), 7940, 7940G, 7960, 7960G, 7962, 7970, and 7970G

Bundled with Unified 
Communications Manager.

Cisco Unified IP Phones 6900 Series: 6911, 6921, 6941 6961, and 6945

Firmware 9.1.1 SR1

Cisco Unified IP Phones models 9951 and 9971

Firmware 9.1.1 SR1

Cisco Unified IP Phones model 8961

Firmware 9.1.1 SR1

Cisco Unified IP Phones models 6945, 8941, 8945

Firmware 9.1.1 SR1

Cisco Unified Communications for RTX

8.5(1)

Security

Cisco Adaptive Security Appliance (5520, 5540, 5580) Services

8.4(1)

Cisco Adaptive Security Appliance 5500 AIP Security Services Module (IPS)

7.0(2) E3

CiscoWorks Management Center for Cisco Security Agents

6.0(2)

Cisco Security Agent for Unified Communications Manager

Bundled with Unified 
Communications
Manager

Cisco Security Agent for Unified IP IVR

Bundled with Unified IP IVR

Cisco Security Agent for Unified Contact Center Express

Bundled with Unified Contact Center Express

Cisco Security Agent for Unified Expert Advisor

Bundled with Unified Expert Advisor

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

6.0(1)

Cisco Security Agent for Unified Customer Voice Portal

6.0(1)

Network Management

Cisco Unified Operations Manager

8.5.11

Communications Infrastructure

Cisco IOS Mainline Release

 

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(3)T2

Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)

15.1(3)T2

Cisco Unified Border Element - ISR

15.1(3)T2

Cisco Unified Border Element - ASR

3.2

Cisco VGD-1T3 Voice Gateway

15.1(3)T2

Cisco 3825 MGCP gateway

15.1(3)T2

RSVP Agent (on 38xx platforms)

15.1(3)T2

Cisco 7206VXR (core/WAN router)

15.1(3)T2

Cisco 881 router

15.1(3)T2

Cisco Catalyst 3750 (access switch)

12.2(53)SE2

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

8.6(6a)

1 Will be available in CYQ1 2011.

2 Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.



Firmware Version Matrix

Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the contact center test environment.

Table 2 Firmware Versions of Cisco SCCP and SIP Phones in Cisco Unified Communications System Release 8.5(1) 

Component
SCCP Firmware Version
SIP Firmware Version

Cisco Unified IP Phone 3911

SIP3951.8-1-2SR1

Cisco Unified IP Phone 3951

SIP3951.8-1-2SR1

Cisco Unified IP Phone 6901

SCCP6901.9-1-0-00-28

SIP6901.9-1-0-00-27

Cisco Unified IP Phone 6911

SCCP6911.9-1-0-0-280

SIP6911.9-1-0-00-27

Cisco Unified IP Phone 6921

SCCP69xx.9-1-0-75-14

SIP69xx.9-1-0-76-13

Cisco Unified IP Phone 6941

SCCP69xx.9-1-0-75-14

SIP69xx.9-1-0-76-13

Cisco Unified IP Phone 6961

SCCP69xx.9-1-0-75-14

SIP69xx.9-1-0-76-13

Cisco Unified IP Phone 7902

CP7902080002SCCP0608

Cisco Unified IP Phone 7905

CP7905080003SCCP0704

CP7905080001SIP060412

Cisco Unified IP Phone 7906

SCCP11.9-1-1TH1-12S

SIP11.9-1-1TH1-12S

Cisco Unified IP Phone 7910

P00405000700

Cisco Unified IP Phone 7911

SCCP11.9-1-1TH1-12S

SIP11.9-1-1TH1-12S

Cisco Unified IP Phone 7912

CP7912080002SCCP0704

CP7912080001SIP060412

Cisco Unified IP Phone 7920

CMTERM_7920.4.0-03-02

Cisco Unified IP Phone 7921

CP7921G-1.3.3

Cisco Unified IP Phone 7925

CP7925G-1.3.3

Cisco Unified IP Phone 7931

SCCP31.9-1-1TH1-12S

SIP31.9-1-1TH1-12S

Cisco Unified IP Phone 7935

P00503021900

Cisco Unified IP Phone 7936

CMTERM_7936.3-3-20-0

Cisco Unified IP Phone 7937

APPS37SCCP.1-4-2-0

Cisco Unified IP Phone 7940

P00308010200

P0S3-8-12-00

Cisco Unified IP Phone 7941

SCCP41.9-1-1TH1-12S

SIP41.9-1-1TH1-12S

Cisco Unified IP Phone 7941G-GE

SCCP41.9-1-1TH1-12S

SIP41.9-1-1TH1-12S

Cisco Unified IP Phone 7942

SCCP42.9-1-1TH1-12S

SIP42.9-1-1TH1-12S

Cisco Unified IP Phone 7945

SCCP45.9-1-1TH1-12S

SIP45.9-1-1TH1-12S

Cisco Unified IP Phone 7960

P00308010200

Cisco Unified IP Phone 7961

SCCP41.9-1-1TH1-12S

SIP41.9-1-1TH1-12S

Cisco Unified IP Phone 7961G-GE

SCCP41.9-1-1TH1-12S

SIP41.9-1-1TH1-12S

Cisco Unified IP Phone 7962

SCCP42.9-1-1TH1-12S

SIP42.9-1-1TH1-12S

Cisco Unified IP Phone 7965

SCCP45.9-1-1TH1-12S

SIP45.9-1-1TH1-12S

Cisco Unified IP Phone 7970

SCCP70.9-1-1TH1-12S

SIP70.9-1-1TH1-12S

Cisco Unified IP Phone 7971

SCCP70.9-1-1TH1-12S

SIP70.9-1-1TH1-12S

Cisco Unified IP Phone 7975

SCCP75.9-1-1TH1-12S

SIP75.9-1-1TH1-12S

Cisco Unified IP Phone 7985

CMTERM_7985.4-1-7-0

Cisco ATA 186

ATA030204SCCP090202A

SIP8961.9-0-2

Cisco ATA 187

ATA187.9-0-3-0

SIP9951.9-0-2


Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.5(1) components:

Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml to download the software for the following products:

Cisco Unified Communications Manager

Cisco Unified Presence

Cisco Unified IP IVR

Cisco Unified Personal Communicator

Voice/video endpoints such as Cisco Unified IP Phones

Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=268439682 to download the software for the following products:

Cisco Unified Contact Center Products such Unified ICME and Unified CCE

Cisco Unified Voice Self-Service Products such as Unified CVP and Unified IP IVR

Cisco IOS software: http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

Routers software: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268437899

Switches software:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438038

Universal Gateways and Access Servers: http://www.cisco.com/kobayashi/sw-center/sw-access.shtml

Wireless software: http://www.cisco.com/kobayashi/sw-center/sw-wireless.shtml

Security software: http://www.cisco.com/kobayashi/sw-center/sw-ciscosecure.shtml

Network management software: http://www.cisco.com/kobayashi/sw-center/sw-netmgmt.shtml

Cisco Agent Desktop Web Licensing Site: http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html

Product Upgrade Tool (for ordering CDs of new major/minor releases):
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Related Documentation

System Documentation

The components in these release notes, including the platforms tested, are the same as Cisco Unified Communications System Release 8.5(1) and are discussed in the Technical Information Site at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc851/Install_and_Configure_System_Components.html

For high-level information about the Cisco Unified Communications System, see Cisco Unified Communications System Documentation at: http://www.cisco.com/go/unified-techinfo

See this content for additional information about the components tested and links to relevant product documentation for installation and configuration procedures.

The System Description provides an overview of the Cisco Unified Communications system and the steps you follow when you deploy a Cisco Unified Communications solution. It describes the Cisco Unified Communications system-level approach, lists key features of theCisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/system_description/SD851.pdf

Installation and upgrade information for components that have been tested and verified during system testing is provided in the System Installation and Upgrade Manual for Contact Center at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/cc_system_inst_upg/siumc851.pdf

For additional information about specific hardware recommendations or bills of material for each product, see System Requirements.

Manageability Documentation

For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html

Product Documentation

The following table provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.

:

Table 3

Category
Component
Documentation URLs

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified SIP Proxy

http://www.cisco.com/en/US/products/ps10140/tsd_products_support_model_home.html

Contact Center

Cisco Unified Intelligent Contact Management Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html

Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html

Cisco Unified ICME Support Tools

http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html

Cisco Unified Expert Advisor

http://www.cisco.com/en/US/products/ps9675/tsd_products_support_series_home.html

Cisco Unified IP IVR

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Cisco Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html

Computer Telephony Integration Object Server (CTI OS) and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html

Cisco Agent Desktop (CAD) Server and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html

Cisco Unified Intelligence Center

http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html

Cisco Unified Contact Center Express

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Cisco Finesse

http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html

Cisco MediaSense

http://www.cisco.com/en/US/products/ps11389/tsd_products_support_series_home.html

Cisco SocialMiner

http://www.cisco.com/en/US/products/ps11349/tsd_products_support_series_home.html

Applications

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

Voice Mail and Unified Messaging

Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Endpoints and Clients

Cisco Unified IP Phone 6900 Series

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

Cisco Unified IP Phone 7900 Series

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified IP Phone 8900 Series

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html

Cisco Unified IP Phone 9900 Series

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html

Cisco Unified Personal Communicator

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

Cisco Unified Video Advantage

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html

Cisco UC Integration™ for Lync (formerly Microsoft Office Communicator)

http://www.cisco.com/en/US/products/ps10317/tsd_products_support_series_home.html

Cisco Unified Communications for RTX

http://www.cisco.com/en/US/products/ps11241/tsd_products_support_series_home.html

Wireless

Cisco Aironet Access Point 1240AG

http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html

Security

Cisco ASA 5500 Series Adaptive Security Appliances (ASA 5520, ASA 5540, ASA 5580)

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html

Cisco ASA Advanced Inspection and Prevention Security Services Module (AIP-SSM)

http://www.cisco.com/en/US/products/ps9774/prod_module_series_home.html

Cisco Security Agents

http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_series_home.html

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html

Communications Infrastructure

Cisco IOS Software Release 15.1T

http://www.cisco.com/en/US/products/ps10618/tsd_products_support_series_home.html

Cisco 3800 Series Integrated Services Routers (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html

Cisco AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)

http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html

Cisco Unified Border Element

http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html

Cisco VGD 1T3 Voice Gateway

http://www.cisco.com/en/US/products/ps9890/tsd_products_support_series_home.html

RSVP Agent (on 38xx platforms)

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html

Cisco 7206VXR (core/WAN router)

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html

Cisco 881 Integrated Services Router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html

Cisco Catalyst 3750 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html

Cisco Catalyst 6500 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html

Unified Computing

Cisco Unified Computing System

http://www.cisco.com/en/US/products/ps10477/tsd_products_support_series_home.html

Cisco UCS B-Series Blade Servers

http://www.cisco.com/en/US/products/ps10280/tsd_products_support_series_home.html

Cisco UCS C-Series Rack-Mount Servers

http://www.cisco.com/en/US/products/ps10493/tsd_products_support_series_home.html


Limitations and Restrictions

This section includes the following:

Important Notes

Resolved Caveats

Open Caveats

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://tools.cisco.com/Support/BugToolKit/

Cisco offers a Product Alert Tool that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://tools.cisco.com/Support/PAT/


Note Not all caveats documented in this section are applicable to the contact center environment or deployment scenarios. They have been included for information purposes only.


Important Notes

This section includes important notes related to the testing of Cisco Unified Communications System Release 8.5(1) for Contact Center and includes the following issue.

NextPort Digital Signal Processor card nearing end-of-life

NextPort Digital Signal Processor card nearing end-of-life

There will be no software updates for the NextPort Digital Signal Processor card after March 31, 2011. Outstanding issues with the NextPort DSP include the following:

CSCtj23118 AS5400 intermittent problem sending rtp-nte packets. Between 0.1 and 0.2% of calls experience mid-call DTMF failure. However, if the digits are re-entered, they are properly sent by the gateway.

CSCtj73695 AS5400 NextPort sip-notify leaking memory. The Console displays a "low memory" message. The problem does not occur if the rtp-nte protocol is used instead of sip-notify.

Workaround:

New installations and upgrades should use the Cisco AS5X-FC card.

Resolved Caveats

Table 4 lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 8.5(1) for Contact Center.


Note For information about the caveats that were resolved in specific versions of each component, see the appropriate release notes for each component.


To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 4 to go to the Bug Toolkit.

Table 4 Resolved Caveats Not Included in Cisco Unified Communications System Release 8.5(1) 

Identifier
Headline
Severity 4-6 caveats

CSCth70899

Large DNS responses cannot be resolved (such as SRV records that resolve to many hosts).


Open Caveats

Table 5 lists known caveats, grouped by severity, related to the testing of contact center components in Cisco Unified Communications System Release 8.5(1) and previous releases, which were not resolved at the time this document was written.

For additional information about each defect, click on the linked caveat number in the Identifier column in Table 5 to go to the Bug Toolkit.

Table 5 Open Caveats in Cisco Unified Communications System Release 8.5(1) 

Identifier
Headline
Severity 4-6 caveats

CSCtd52204

Memory leak while encrypted SIP and SCCP make calls through the TLS Proxy.

CSCsd62658

Certificate Authority Proxy Function (CAPF) logging requires service restart.

CSCtk66134

Services associated with unconfigured feature core after auto-start.

CSCsw97184

Document CLIs on H.323 gateway for nailed Unified Mobile Agent setup.


Troubleshooting

For important troubleshooting information, tips, and recommendations related to Cisco Unified Communications System Release for Contact Center, see the Troubleshooting information at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc851/Introduction_to_Troubleshooting.html

Obtaining Documentation and Submitting a Service Request

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.