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System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.0(2)

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System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.0(2)

Table Of Contents

System Release Notes for Contact Center:
Cisco Unified Communications System, Release 8.0(2)

Contents

Overview

Tested Functionality

New and Changed Features

Cisco Unified Communications Manager

Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software

Cisco Unified Intelligence Center

Cisco Unified Expert Advisor

Cisco Unified Contact Center Express and Cisco Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Computer Telephony Integration Object Server

Cisco Agent Desktop

Cisco Unified Presence

Cisco Unified Personal Communicator

Cisco Unified IP Phone Support

Unified Computing System B-Series Blade Servers (Unified Communications Virtualization)

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Cisco Unified SIP Proxy

Cisco IOS Release 15.1(1)T

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

System Documentation

Manageability Documentation

Product Documentation

Limitations and Restrictions

Important Notes

HP SCSI Hard Drive Firmware Update

Unified Presence Service Activation and Feature Services Pages Do Not Display Properly (CSCtf84913)

Resolved Caveats

Open Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation and Submitting a Service Request


System Release Notes for Contact Center:
Cisco Unified Communications System, Release 8.0(2)


Contents

Overview

Tested Functionality

New and Changed Features

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

Limitations and Restrictions

Important Notes

Resolved Caveats

Open Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Overview

It is standard methodology for Cisco to perform system-wide testing of Cisco Unified Communications components, supplementing the product-level testing performed on each Cisco Unified Communications product.

A major deliverable of the system release and Cisco Unified Communications system testing is a recommendation of compatible software releases that have been verified by the test for customers. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.

For information on the software releases for Cisco Unified Communications System Release 8.0(2), see System Requirements. Software compatibility for all Unified Communications system releases, as well as updated compatibility information for this release, is available in the Cisco Unified Communications Compatibility Tool at: http://tools.cisco.com/ITDIT/vtgsca

The focus of this document is the contact center products of Cisco Unified Communications System testing. Information about IP Telephony (IPT) components that have been tested for Cisco Unified Communications System Release 8.0(2) is available at: http://cisco.com/go/unified-techinfo

This document is the Cisco Unified Communications System release notes on the testing conducted on voice systems composed of the following major components:

Call control components, such as Cisco Unified Communications Manager (Unified Communications Manager) and Cisco Unified Presence (Unified Presence)

Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP IVR (Unified IP IVR), Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified Expert Advisor (Unified Expert Advisor), and Cisco Unified Contact Center Express.

Endpoints and clients, such as Cisco Unified IP Phone 7900, 6900, 8900 and 9900 Series models

Network management tools, such as Cisco Unified Operations Manager (Unified Operations Manager)

Security devices, such as Cisco 5500 Series Adaptive Security Appliances (ASA) and Cisco Security Agents

Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches

Wireless components, such as Cisco Aironet Access Points and wireless phones


Note For a more complete list of contact center components that are included in a Unified Communications Release 8.0(2) system, see Software Version Matrix.

Tested Functionality

The system-wide testing of contact center functionality for Cisco Unified Communications System Release 8.0(2) included the following direct and upgrade paths:

Single stage upgrade of contact center components was performed from Cisco Unified Communications Release 7.1(2) versions to Cisco Unified Communications System Release 8.0(2) versions. For a list of the system-wide testing done on contact center components in the Cisco Unified Communications System Release 7.1(2), see the System Release Notes for Contact Center: Cisco Unified Communications System, Release 7.1(2) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.2/release_notes/rnipc712.html

Multi stage upgrade of contact center components was performed from Cisco Unified Communications Release 7.1(3) versions to Cisco Unified Communications System Release 8.0(2)versions. For a list of the system-wide testing done on contact center components in the Cisco Unified Communications System Release 7.1(3), see the System Release Notes for Contact Center: Cisco Unified Communications System, Release 7.1(3) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.3/release_notes/rnipc713.html

The following major components were upgraded:

Unified Communications Manager to Release 8.0(2c)

Unified Presence to Release 8.0(2)

Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise to
Release 8.0(1)

Unified IP IVR to Release 8.0(2)

Unified Operations Manager to Release 2.3

For a list of the target Cisco Unified Communications System Release 8.0(2) versions that the contact center components were upgraded to, see Software Version Matrix.

For System upgrade procedures for Cisco Unified Communications Release 8.0(2), see the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/cc_system_inst_upg/siumc802.pdf

Deployment models tested for the contact center environments include:

Unified IP IVR test bed (Cisco Unified Communications Manager Post-Routed calls)

Multi-Site with Distributed Call Processing

Clustering Over the WAN

Unified Mobile Agent (Unified MA) Over Broadband

Unified Outbound Option SIP Dialer (new feature in Unified Contact Center Enterprise)

Parent and Child test bed (Parent and Child calls)—Single Unified ICME Parent with Multiple Children Deployment

Parent: Distributed Unified ICME Option

Child: UCCE (was Unified System CCE)

Child: System Unified CCE Interoperability site

Child: Unified CCX with Unified CCGE

Child: Unified CCE with Unified SCCG and Unified CVP

Unified Outbound Option SCCP Dialer

Unified CVP test bed (Unified CVP Post-Routed calls)

IP telephony: Multi-Site with Distributed Call Processing

Unified IVR: Distributed Voice Gateways with Treatment and Queuing using Unified CVP

Unified CCE: Distributed Unified ICME Option with Distributed Call Processing Model

IP telephony: Clustering Over the WAN

Distributed Voice Gateways with Distributed Call Treatment and Queuing using Unified CVP

Unified Mobile Agent Over Broadband

Unified Mobile Agent with Unified IP Phones Deployed via the Business Ready Teleworker Solution

Unified Mobile Agent using any PSTN phones

Unified Mobile Agent Outbound Option Dialer

Unified Expert Adviser

New functionality tested for the contact center test environments includes:

Unified Customer Voice Portal 8.0(1) will be tested as part of the Unified CVP Post Routed Deployment, Unified CVP Self Service Standalone, Unified CCE and Unified CVP as a child in the Parent/Child deployment.


Note Unified CVP video feature is supported in Unified CVP Release 8.0(1), however this feature was not tested in the System Test environment. The functionality and interoperability testing of the feature was performed during product testing for this release.

New Unified Expert Advisor 8.0(1) features.

The following Unified CCE 8.0(1) features and deployments:

SIP Dialer

Unified System CCE migration to Unified CCE

Logger/HDS

Unified IP Phones (Agent support)

Extension Mobility

Cisco Unified Intelligence Center

The following Unified Communications components were tested on Unified Computing System B-Series Blade Servers on VMware ESXi 4.0:

Unified Contact Center Enterprise

Unified Communications Manager

Unified Customer Voice Portal

Unified Presence (SIP Proxy Service)

The Unified Communications components are deployed on different blade servers which are housed in a single Cisco UCS 5108 Blade Server Chassis.

For more information on Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

New and Changed Features

Cisco Unified Communications Release 8.0(2) integrates telephony, conferencing (voice and web), messaging, and contact center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The contact center system is a portion of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified Communications Manager release.

The following sections provide brief overviews of new and enhanced features for Cisco Unified Communications System Release 8.0(2) major components and links to release note documentation:

Cisco Unified Communications Manager

Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software

Cisco Unified Intelligence Center

Cisco Unified Expert Advisor

Cisco Unified Contact Center Express and Cisco Unified IP IVR

Cisco Computer Telephony Integration Object Server

Cisco Agent Desktop

Cisco Unified Presence

Cisco Unified Personal Communicator

Cisco Unified IP Phone Support

Unified Computing System B-Series Blade Servers (Unified Communications Virtualization)

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Cisco Unified SIP Proxy

Cisco IOS Release 15.1(1)T

Cisco Unified Communications Manager

Unified Communications Manager Release8.0(2) includes the following changes and updates to functionality:

Announcements Configuration—When you install Cisco Unified Communications Manager, Cisco-provided announcements and tones install, and the Find and Lists Announcements window in Cisco Unified Communications Manager Administration displays these announcements and tones, which can be used for basic calls, external call control, or MLPP, depending on the announcement.

Assisted directed call park is supported only on Cisco Unified IP Phones 8961, 9951, or 9971 (SIP phones only). Assisted directed call park means that the end user only needs to press one button to direct-park a call. This requires you to configure a BLF Directed Call Park button. Then, when the user presses an idle BLF Directed Call Park feature button for an active call, the active call will be immediately parked at the Dpark slot associated with the Directed Call Park feature button.

Codec Support: iSAC, L-16, H.264/SVC

Call control discovery—The call control discovery feature leverages the Service Advertisement Framework (SAF) network service, a proprietary Cisco service, to facilitate dynamic provisioning of inter-call agent information.

Call Waiting—The Call Waiting feature allows users to receive a second incoming call on the same line without disconnecting the first call. When the second call arrives, the user receives a brief call-waiting indicator tone

Core Unified Communications Manager Features:

Hunt/CTI integration—Call Pickup From Line Group

Extension Mobility Across Clusters

Caller ID on MGCP FXO

HTTPS, VPN

Cisco Intercompany Media Engine

RSVP SIP Preconditions and Application ID

Publish MAC addresses to Unified Presence

Enhanced IP Phone Services Provisioning;

Softkey Activation

Secure Audio/Video (SRTP)

HTTPS Support:

Trust Verification Service

VPN Client Support

DN capacity increase on Unified IP Phones

Policy Management

Call Intercept

Securent Support (Ethical Wall)

Unified User Experience

Presence Status

Moving a voice call from Mobile to desk phone and vice versa

User to Number Matching

Mobility

Cellular Data Call control

Conferencing

Call Park

Directed Call Park

Consultative Transfer

Hold

Resume

Conference Rostering in a Unified MeetingPlace conference call

Transfer calls from Mobile phone Audio + Web Collaboration to desktop and desk phone

Transfer voice conference on mobile phone to desk phone

Display ad hoc Participant List and Picture

DTMF codes mapped to feature keys

Unified Communications Manager Administrator User Interface Enhancements

Troubleshooting/Serviceability Enhancements and Improvements

Call Tracking and End to End Call Trace

Insertion of Call Reference to CDR and Passing the Call Reference ID

Call Records

Log File Organization

Log File timestamp

Log File Unique ID

Log File Correlation

Alarm Enhancements

Support for Network management components

Daylight Savings Time/Time Zone Enhancements

For a detailed description of these and other new features and functionality, see Release Notes for Cisco Unified Communications Manager Release 8.0(2) at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software

Cisco Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise
Release 8.0(1) includes the following changes and updates to functionality:

Installation and Internationalization changes and enhancements

Simplified Installation and Setup Procedure for Unified ICME/CCE

Internationalization (I18N) Language Pack—Language selection is implemented by the Language Pack

Migrating from Unified SCCE 7.x to Unified CCE Release 8.0(1)—There is no 8.0(1) release for Cisco Unified System Contact Center Enterprise (Unified SCCE). If you require features that are new in Release 8.0(1), you must migrate to the Cisco Unified Contact Center Enterprise (Unified CCE) software.

The Agent Multiline Control feature allows reporting and call control for calls on secondary line(s) configured on the agent's phone for up to four total lines. This feature supports the newer model 8900 and 9900 series phones.

Serviceability Enhancements

More Verbose Default Tracing

Alarm Content Improvements

New Windows Performance Monitoring Counters

Outbound Option Enhancements

Dialed phone numbers ordering

Administrative control of retries

Time between retries

Ability to define within a sequential dialing campaign which phone number to leave a message on.

Set Connect criteria by phone number

SIP integration with Outbound. Leverage Gateway-based Call Progress Analysis.

Multi-Tenant Outbound Support

Reporting—Release 8.0(1) is a transition release, so two reporting products are offered as a standard part of Unified CCE.

Scalability Improvements

Database Schema Changes

For a detailed description of this new functionality and other information, see Release Notes for Cisco ICME/IPCC Enterprise & Hosted Editions Release 8.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/release/notes/icm80rlsnts.pdf

Cisco Unified Intelligence Center

For a detailed description of features in this new component, see Release Notes for Cisco Unified Intelligence Center Release 8.0(1) at:
http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html

Cisco Unified Expert Advisor

Cisco Unified Expert Advisor functionality extends the scope of Unified Contact Center Enterprise by allowing select enterprise employees to handle certain incoming calls targeted for the call center. These calls can be treated with a self-service application such as Unified CVP and then either handled by a formal call center agent, or directly queued to an expert advisor. Unified Expert Advisor uses SIP-based Presence and instant messaging and related Cisco devices to interface with the agents.

Unified Expert Advisor Release 7.6(1)SR2 includes the following features:

Time Zone enhancements—The system administrator can install daylight savings time and time zone table updates without the down time and reboot.

Solution Call Trace—An end to end call trace mechanism based on using CDR and TCD records.

Microsoft Office Communicator Support—Microsoft Office Communicator must be supported as an Expert Advisor endpoint.

Cisco Unified Personal Communicator 8.0 Support—Includes IM/Presence as well as voice/video capabilities.

Cisco Unified IP Phones 6921/6941/6961 Support

WebEx Connect Support

Expert Advisor tab for UC Integration for Microsoft Office Communicator

Cisco Unified IP Phones models 8961, 9971, and 9951 Support

For a detailed description of additional functionality and other information, see Release Notes for Cisco Unified Expert Advisor Release 7.6(1)SR2 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/release/notes/ea761rn.pdf

Cisco Unified Contact Center Express and Cisco Unified IP IVR

Cisco Unified Contact Center Express 8.0(2) and Cisco Unified IP IVR 8.0(2) software includes the following feature:

The most significant change in Unified CCX Release 8.0(2) is the transition to Cisco's Unified Communications Operating System (UCOS). UCOS is based on Redhat Linux and follows the appliance model thus providing more security. In the appliance model, the operating system, Unified CCX application, and other components like database are bundled together in Unified CCX and you need not install them separately.

Unified CCX 8.0(1) aligns with:

Cisco Unified Communications Manager Versions (Unified CM) 7.1(3) and 8.0(2)

Cisco Unified Communications Manager Express (Unified CME) 8.0

Cisco Unified Contact Center Enterprise (Unified CCE) or Cisco Unified Intelligent Contact Management Enterprise (Unified ICME) Version 8.0

Cisco Security Agent (CSA) Version 6.0(1) and Java Runtime Environment (JRE) 1.61

CiscoWorks Campus Manager 4.x

Enhanced Licensing—In Unified CCX 8.0(2), all the licenses are node-locked, which means the use of the license is restricted to only one particular node based on the License MAC Address of that node.

The Unified CCX Outbound Preview Dialer (Outbound) feature is available in the Unified CM version of the Unified CCX.

Desktop Services—Supports new CAD/CSD enhancements.

Unified CCX supports High Availability (HA) over WAN to provide site redundancy.

Cisco Unified 6900 Series support as agent phones

Cisco Unified 8900 and 9900 Series support as agent phones

Unified CCX supports the following new languages in Release 8.0(2):

IVR Languages: Australian English, Turkish, Hungarian, Czech and Polish

CAD Languages: Canadian French, Turkish and Polish

Network Time Protocol (NTP) Support.

Unified CCX 8.0(1) supports Cisco Unified Real-Time Monitoring Tool (RTMT), which runs as a client-side application to monitor various counters, performance parameters, alerts, alarms, CPU and disk usage of the Unified CCX server.

New enhancements to Unified CCX Administration GUI.

The following new web applications are available in the Unified CCX Administration GUI:

New web-based troubleshooting tools—Cisco Unified CCX Serviceability and Cisco Unified Serviceability.

Cisco Unified OS Administration—Cisco Unified Operating System Administration web interface in Unified CCX allows you to configure and manage the Cisco Unified Communications Operating System.

Disaster Recovery System—Unified CCX 8.0(2) supports integration with Disaster Recovery Framework, which is based on the Linux.

Service Advertisement Framework (SAF) and RSVP Support

SNMP support—To align with Unified Communications Manager, Unified CCX will have its own MIB and MIB agent to support either internal or external management applications.

Stuck Call Clearing—Ability to clear stuck calls in the system without requiring a restart of the engine to clear such stuck calls.

Tool to verify client side NIC support for VOIP MON.

Unified CCX Platform must support IPT VOS (RHEL) for a standalone deployment model with Unified Communications Manager.

Support Extension-Mobility-Across-Cluster. This means Unified CCX agents can use EM across Unified Communications Manager clusters.

Multi-Line Agent State—Agent state is not affected by calls on the agent's secondary (non-ACD) lines. In the event that an agent initiate a JAL, the agent remains in the Talking state no matter which line survives.

For a detailed description of additional functionality and other information, see Release Notes for Cisco Unified Contact Center Express 8.0(2)at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal 8.0(1) software includes the following feature:

Courtesy Callback

Locations-Based Call Admission Control

Operations Console Improvements

Multiple SIP enhancements

System CLI/Web Services Manager

Call Studio Enhancements

Unified CVP VXML Server Enhancements

Reporting Enhancements

G.729 Codec Support

AIX Support

Full Video Support

For a detailed description of additional functionality and other information, see Cisco Unified Customer Voice Portal 8.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html

Cisco Computer Telephony Integration Object Server

Cisco CTI OS Release 8.0(1) software new features.

CTI OS Server 8.0(1) is enhanced to:

Provide better alarm, and tracing mechanisms.

Improve the default trace level.

CTI OS Silent Monitoring—All forms of CTI OS Silent Monitoring are supported, including Unified CM Silent Monitoring.

Windows 7 Support

Multi-line Support

Presence capabilities in CTI Toolkit and desktops

For a detailed description of CTI OS Release 8.0(1) features and functionality, see Release Notes for Cisco CTI OS Release 8.0(1)at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/release/notes/cti80rn.pdf

Cisco Agent Desktop

Cisco Agent Desktop Release 8.0(1) has the following software changes:

Flat file database as the default Recording & Statistics (real time display) database, with option to use a Microsoft SQL Server 2005 database instead

Support for multiple lines on agent devices

Non-modal dial pad in Cisco Agent Desktop

Phone book filtering

Ability to import/export phone books

Ability to disable hyperlink dialing (click to dial)

Support for VMWare ESX

Support for Polish and Turkish languages

Support for Simplified and Traditional Chinese, Japanese Kanji, and Korean languages in Cisco IP Phone Agent

Support for third party recording via execution of a CTI OS function

Independent client configuration package for automated deployment

Web-based Cisco Desktop Administrator

Configurable Answer/Drop button

Support for Java Runtime Environment (JRE) 1.6 Update 17

MTS/Citrix support for Supervisor Desktop (excluding call monitoring/recording playback)

For a detailed description of CAD Release 8.0(1) features and functionality, see Release Notes for Cisco Agent Desktop 8.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/release/notes/cad80ccern.pdf

Cisco Unified Presence

Cisco Unified Presence Server Release 8.0(2) includes the following changes and updates to functionality:

Support for Unified Communications Manager CTI changes and Cisco Unified IP Phones 89xx and 99xx Series.

Support for MCS 7835-H3, MCS 7835-13, MCS 7845-H3, and MCS 7835-13

Integration with Unified Communications Manager Release 8.0(2)

IDS database support for the XCP components and support of an external database for compliance and persistent chat rooms.

Inter-cluster Routing (SDNS) Enhancement

Enterprise Instant Messaging—Instant messaging functionality, largely based on the existing XCP capabilities, extended to support SIP/SIMPLE clients.

Clustering Over the WAN (split data center)—allow members of a Cisco Unified Presence cluster to be split across a WAN infrastructure into intracluster and intercluster deployments, which helps networking, resilience and disaster recovery.

Support for Microsoft Office Communications Server 2007 Release 2—supports the integration of Cisco Unified Presence with Microsoft Office Communications Server 2007 Release 2 for remote call control feature and inter domain federation feature.

Support for Microsoft ADAM Directory Service—provides support for Active Directory Application Mode (ADAM) service.

Support for Multilingual Calendaring Integration

For a detailed description of these features and functionality, see the Release Notes for Cisco Unified Presence Release at:
http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html

Cisco Unified Personal Communicator

For a detailed description of Unified Personal Communicator Release 7.0(2) features and functionality, see Release Notes for Cisco Unified Personal Communicator, Release 7.0(2) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/release/notes/ol15710.html

Cisco Unified IP Phone Support

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) runs on SIP firmware release 9.0(2). This version of firmware release 9.0(2) is compatible with Cisco Unified Communications Manager 7.1(3), 8.0(1) and 8.0(2). The following features and functionality are introduced in phone firmware releases 9.0(2):

Cisco Unified Video Camera—The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a phone does not have a Cisco Unified Video Camera attached, it can only receive one-way video.

This feature is supported on the following phones:

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

For more information on Cisco Unified IP Phone 8961, see Cisco Unified IP Phone 8961 Documentation at:
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

For more information on Cisco Unified IP Phone 9951 and 9971, see Cisco Unified IP Phone 9951 and 9971 Documentation at:
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

For more information on the Firmware release 9.0(2), see the Release Notes for Cisco Unified IP Phone Release Notes for Firmware Release 9.0(2) (SIP):
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_0_2/english/release/notes/9900_8900_902.html

Unified Computing System B-Series Blade Servers (Unified Communications Virtualization)

Cisco supports virtualization of the following Unified Communications components running on Unified Computing System B-Series Blade Servers with VMware ESXi 4.0:

Unified Contact Center Enterprise

Unified Communications Manager

Unified Customer Voice Portal

Unified Presence (SIP Proxy Service)

For more information on Unified Communications on Unified Computing System, see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization

Cisco Adaptive Security Appliance

Cisco Adaptive Security Appliance Release 8.3(1) introduces the following new features and functionality:

Remote Access Features

Smart Tunnel Enhancements

Provides browser-based (clientless) VPN access from the following newly supported platforms:

Windows 7 x86 (32-bit) and x64 (64-bit) via Internet Explorer 8.x and Firefox 3.x

Windows Vista x64 via Internet Explorer 7.x/8.x, or Firefox 3.x.

Windows XP x64 via Internet Explorer 6.x/7.x/8.x and Firefox 3.x

Mac OS 10.6 32- and 64-bit via Safari 4.x and Firefox 3.x.

IPv6 support for IKEv1 LAN-to-LAN VPN connections

Firewall Features

Interface-Independent Access Policies

Create named network and service objects

Object-group Expansion Rule Reduction

NAT Simplification

Use of Real IP addresses in access lists instead of translated addresses

Threat Detection Enhancements

Unified Communications Features

SCCP v19 support

SIP Inspection Support for Cisco Intercompany Media Engine

Cisco Intercompany Media Engine Proxy

For additional information on features and functionality, see the Release Notes for the Cisco ASA 5500 Series, 8.3(1) at:
http://www.cisco.com/en/US/products/ps6120/prod_release_notes_list.html

Cisco Unified Operations Manager

Cisco Unified Operations Manager 2.3 includes the following new features:

Incremental support for Cisco Unified Communications family of products and other new devices including the following:

Unified Communications 8.0(2) solution component support including Cisco Unified Communications Manager 8.0(2), Unified CM Express 8.0, Unity 8.0, Unity Connection 8.0, MeetingPlace Express 8.0, Unified Contact Center Enterprise 8.0, Unified Mobility Advantage 8.0, and VG20x support.

Support for Unified Computing System platform for Operations Manager and for virtualized Cisco Unified Communications 8.0 and Unity Connection 8.0.

New phone support (6901 and 6911).

VMWare EXSi 4.0 certification for Operations Manager.

Newly supported events including Device Partially Monitored, StoppedGsuPerformancePolling, and Telepresence events, as well as synchronized event severities between Operations Manager and Unified Communications devices.

For additional information on features and functionality, see Release Notes for Cisco Unified Operations Manager 2.3 at:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.3/release/notes/OM_RN23.html

Cisco Unified SIP Proxy

Cisco Unified SIP Proxy is designed to help connect and manage SIP networks. The Cisco Unified SIP Proxy module is designed to be an integrated solution in Cisco 3800 Series Integrated Services Routers (Cisco ISRs). The module provides multiple features including name resolution, routing, scalability, and high availability.

Cisco Unified SIP Proxy Release 1.1(4) includes the following changes and updates to functionality:

New configuration commands have been added to configure the maximum size that a UDP datagram can be on a network. For more details, see the Cisco Unified SIP Proxy Command Reference.

New exec commands have been added to show the calls per second data that the CUSP is handling. For more details, see the Cisco Unified SIP Proxy Command Reference.

Tracing for specific components (for example, normalization) is now enabled. For more details, see the Cisco Unified SIP Proxy Command Reference.

The "TO" header is now an available option for route lookup policies. For more details, see the Cisco Unified SIP Proxy Command Reference.

For a detailed description of these features and functionality, see the Release Notes for Cisco Unified SIP Proxy 1.1.4 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusp/rel1_1_4/release/notes/cuspr114.html

Cisco IOS Release 15.1(1)T

In Cisco Unified Communications System Release 8.1(2), the Cisco IOS Release 15.1(1)T has the following new features and functionality:

New Hardware Features Supported in Cisco IOS Release 15.1(1)T:

3G HSPA Enhancement

Cisco 1905 and Cisco 1921 Integrated Service Routers

Cisco 3925E and Cisco 3945E Integrated Service Routers

Cisco 888E

Cisco Connected Grid Router 2000 Series

Cisco Unified Communications 500 Series

HWIC-1VDSL

HWIC-4SHDSL-E

New Software Features Supported in Cisco IOS Release 15.1(1)T

For a detailed description of the new and changed information of Cisco IOS Release 15.1(1)T, see the Release Notes for Cisco IOS Software Releases 15.1 at:
http://www.cisco.com/en/US/docs/ios/15_1/release/notes/151TNEWF.html

For a detailed description of Cisco IOS Release 15.1(1)T features and functionality, see Release Notes for Cisco IOS Release 15.1(1)T at:
http://www.cisco.com/en/US/products/ps10592/prod_release_notes_list.html


Note Cisco IOS Release 15.1(1)T is a short deployment Standard Maintenance release ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to:
http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

System Requirements

This section provides the following information about the software versions of Cisco components and firmware versions of Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications System Release 8.0(2) for Contact Center.

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

End-of-Sale Components

The following components have reached end-of sale (EOS) status. However, because they are still supported and may be present in existing customer deployments, have remained installed in the Cisco Unified Contact Center Enterprise test beds for this Cisco Unified Communications System release.

Cisco 7815-1000 Media Convergence Servers

Cisco 7825H-2266 Media Convergence Servers

Cisco 7825, 7827,7835, 7837 Media Convergence Servers

Cisco 7845H/7835H/7825H-3000 Media Convergence Servers

Cisco 7845H/7835-2400 Media Convergence Servers

Cisco 7855I-1500 Media Convergence Servers

Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers

Cisco 831, 836, and 837 Series Routers

Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)

Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)

Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)

Cisco AS5850 Series Universal Gateways

Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2

Cisco Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. There is also an end-of-life (EOL) cycle that is a process that guides the final business operations associated with the product life cycle.

The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html

For information on specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html. Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.

For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html

Deployment Considerations

Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 8.0(2) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying the Cisco Unified Communications System in a customer environment, remember the following:

At the minimum, customers should deploy the software release recommended in these tables.

For CSA, customers should use the latest engine and policy release. CSA software is available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/csa

For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

At this URL, you can also access Feature Navigator and read about the Cisco IOS Roadmap.

If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:

http://tools.cisco.com/Support/BugToolKit/

Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving it to a production environment.

Software Version Matrix

Table 1 lists the software release versions of the system components in the contact center test environment. For links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.0(2) components, see Latest Software Upgrades and Licenses.


Note You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

Table 1 Software Versions for Contact Center Components in Cisco Unified Communications System
Release 8.0(2).

Category
Component
Release 8.0(2)

Call Control

Cisco Unified Communications Manager

8.0(2)

Cisco Unified SIP Proxy

1.1(4)

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

8.0(1)

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified ICME Support Tools

2.4(1)

Cisco Unified Expert Advisor

7.6(1)SR2

Cisco Unified Expert Advisor Operating System

Bundled with Software

Cisco Unified Contact Center Express

8.0(2)

Cisco Unified IP IVR

8.0(2)

Cisco Unified Contact Center Express/Unified
IP IVR Operating System

Bundled with Software

Cisco Unified Customer Voice Portal

8.0(1)1

Cisco Unified Customer Voice Portal Operating System

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified Intelligence Center

8.0(1)

Applications

Cisco Unified Presence

8.0(2)2

End Points and Clients

Cisco Unified Personal Communicator

7.0(2)

Cisco Unified IP Phones 7900 Series (7921G (Wireless), 7940, 7940G, 7960, 7960G, 7962, 7970, and 7970G

Bundled with Unified 
Communications Manager.

Firmware 9.0(2), 9.0(2)SR1

Cisco Unified IP Phones 6900 Series (6911, 6921, 6941 and 6961)

Firmware 9.0(2)

Cisco Unified IP Phones models 9951 and 9971

Firmware 9.0(2)

Cisco Unified IP Phones model 8961

Firmware 9.0(2)

Wireless

Cisco Aironet Access Point 1240AG

12.4(21a)JA2

Security

Cisco Adaptive Security Appliance (5520, 5540, 5580) Services

8.3

Cisco Adaptive Security Appliance 5500 AIP Security Services Module (IPS)

7.0(2) E3

Cisco Security Agent for Unified Communications Manager

Bundled with Unified 
Communications
Manager

Cisco Security Agent for Unified IP IVR

Bundled with Unified IP IVR

Cisco Security Agent for Unified Contact Center Express

Bundled with Unified Contact Center Express

Cisco Security Agent for Unified Expert Advisor

Bundled with Unified Expert Advisor

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

6.0(1)

Cisco Security Agent for Unified Customer Voice Portal

6.0(1)

Network Management

Cisco Unified Operations Manager

2.3

Communications Infrastructure

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(1)T3

Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)

15.1(1)T3

Cisco Unified Border Element

1.3/15.1(1)T3

Cisco VGD-1T3 Voice Gateway

15.1(1)T3

Cisco 3825 MGCP gateway

15.1(1)T3

RSVP Agent (on 38xx platforms)

15.1(1)T3

Cisco 7206VXR (core/WAN router)

15.1(1)T3

Cisco 881 router

15.1(1)T3

Cisco Catalyst 3750 (access switch)

12.2(50)SE3

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

Cat OS 8.6.3/12.2.(18)SXF9

Cisco Catalyst 6506, 6509 (Supervisor 720)

12.2(33)SX1

Cisco CSS 11501 Content Services Switch

WebNS
7.50.3.3

1 Unified CVP video feature is supported in Unified CVP Release 8.0(1), however this feature was not tested in the System Test environment. The functionality and interoperability testing of the feature was performed during product testing for this release.

2 Multi-stage upgrade testing was performed with Unified Presence Release 8.0(1) and feature and interoperability testing was performed with Unified Presence 8.0(2).

3 Cisco IOS Release 15.1(1)T is a short deployment Standard Maintenance release ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html


Firmware Version Matrix

Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the contact center test environment.

Table 2 Firmware Versions of Cisco SCCP and SIP Phones in Cisco Unified Communications System Release 8.0(2) 

Component
SCCP Firmware Version
SIP Firmware Version

Cisco Unified IP Phone 6921

SCCP69xx.9-0-2-0

Cisco Unified IP Phone 6941

SCCP69xx.9-0-2-0

Cisco Unified IP Phone 6961

SCCP69xx.9-0-2-0

Cisco Unified IP Phone 7921G (wireless)

CP7921G-1.3.3

Cisco Unified IP Phone 7940

P00308010200

P0S3-8-12-00

Cisco Unified IP Phone 7941G

SCCP41.9-0-2SR1S

SIP41.9-0-2SR1S

Cisco Unified IP Phone 7960

P00308010200

P0S3-8-12-00

Cisco Unified IP Phone 7961G

SCCP41.9-0-2SR1S

SIP41.9-0-2SR1S

Cisco Unified IP Phone 7962G

SCCP42.9-0-2SR1S

SIP42.9-0-2SR1S

Cisco Unified IP Phone 7970

SCCP70.9-0-2SR1S

SIP70.9-0-2SR1S

Cisco Unified IP Phone 7971G

SCCP70.9-0-2SR1S

SIP70.9-0-2SR1S

Cisco Unified IP Phone 7985G (video)

CMTERM_7985.4-1-7-0

Cisco Unified IP Phone 8961

SIP8961.9-0-2

Cisco Unified IP Phone 9951

SIP9951.9-0-2

Cisco Unified IP Phone 9971

SIP9971.9-0-2


Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.0(2) components:

Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml to download the software for the following products:

Cisco Unified Communications Manager

Cisco Unified Presence

Cisco Unified IP IVR

Cisco Unified Personal Communicator

Voice/video endpoints such as Cisco Unified IP Phones

Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=268439682 to download the software for the following products:

Cisco Unified Contact Center Products such Unified ICME and Unified CCE

Cisco Unified Voice Self-Service Products such as Unified CVP and Unified IP IVR

Cisco IOS software: http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

Routers software: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268437899

Switches software:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438038

Universal Gateways and Access Servers: http://www.cisco.com/kobayashi/sw-center/sw-access.shtml

Wireless software: http://www.cisco.com/kobayashi/sw-center/sw-wireless.shtml

Security software: http://www.cisco.com/kobayashi/sw-center/sw-ciscosecure.shtml

Network management software: http://www.cisco.com/kobayashi/sw-center/sw-netmgmt.shtml

Cisco Agent Desktop Web Licensing Site: http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html

Product Upgrade Tool (for ordering CDs of new major/minor releases):
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Related Documentation

System Documentation

The components in these release notes, including the platforms tested, are the same as Cisco Unified Communications System Release 8.0(2) and are discussed in the Technical Information Site at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc802/Install_and_Configure_System_Components.html

See this content for additional information on the components tested and links to relevant product documentation for installation and configuration procedures.

The System Description provides an overview of the Cisco Unified Communications system and the steps you follow when you deploy a Cisco Unified Communications solution. It describes the Cisco Unified Communications system-level approach, lists key features of theCisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/system_description/SD802.pdf

Installation and upgrade information for components that have been tested and verified during system testing is provided in the System Installation and Upgrade Manual for Contact Center at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/cc_system_inst_upg/siumc802.pdf

For additional information on specific hardware recommendations or bills of material for each product, see the System Requirements section.

Manageability Documentation

For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html

Product Documentation

Table 3 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.

Table 3 Related Documentation URLs for Contact Center

:

Table 4

Category
Component
Documentation URLs

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified SIP Proxy

http://www.cisco.com/en/US/products/ps10140/tsd_products_support_model_home.html

Contact Center

Cisco Unified Intelligent Contact Management Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html

Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html

Cisco Unified ICME Support Tools

http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html

Cisco Unified Expert Advisor

http://www.cisco.com/en/US/products/ps9675/tsd_products_support_series_home.html

Cisco Unified IP IVR

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Cisco Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html

Computer Telephony Integration Object Server (CTI OS) and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html

Cisco Agent Desktop (CAD) Server and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html

Cisco Unified Intelligence Center

http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html

Cisco Unified Contact Center Express

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Applications

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

End Points and Clients

Cisco Unified IP Phone 6900 Series

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

Cisco Unified IP Phone 7900 Series

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified IP Phone 8900 Series

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html

Cisco Unified IP Phone 9900 Series

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco Unified Personal Communicator

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

Cisco UC Integration™ for Microsoft Office Communicator

http://www.cisco.com/en/US/products/ps10317/tsd_products_support_series_home.html

Wireless

Cisco Aironet Access Point 1240AG

http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html

Security

Cisco ASA 5500 Series Adaptive Security Appliances (ASA 5520, ASA 5540, ASA 5580)

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html

Cisco ASA Advanced Inspection and Prevention Security Services Module (AIP-SSM)

http://www.cisco.com/en/US/products/ps9774/prod_module_series_home.html

Cisco Security Agents

http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_series_home.html

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html

Communications Infrastructure

Cisco IOS Software Release 15.1(1)T

http://www.cisco.com/en/US/products/ps10618/tsd_products_support_series_home.html

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html

Cisco AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)

http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html

Cisco Unified Border Element

http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html

Cisco VGD 1T3 Voice Gateway

http://www.cisco.com/en/US/products/ps9890/tsd_products_support_series_home.html

RSVP Agent (on 38xx platforms)

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html

Cisco 7206VXR (core/WAN router)

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html

Cisco 881 Integrated Services Router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html

Cisco Catalyst 3750 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html

Cisco Catalyst 6506, 6509 (core switch, Supervisor Engine 32 or 720)

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html

Cisco CSS 11501 Content Services Switch

http://www.cisco.com/en/US/products/hw/contnetw/ps792/tsd_products_support_series_home.html


Cisco Unified Communications System:
http://www.cisco.com/go/unified-techinfo

Voice documentation:
http://www.cisco.com/web/psa/products/index.html

Limitations and Restrictions

This section includes the following:

Important Notes

Resolved Caveats

Open Caveats

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://tools.cisco.com/Support/BugToolKit/

Cisco also offers a Product Alert Tool that provides you the ability to set up one or more profiles that will enable you to receive email notification of new Field Notices, Product Alerts or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://tools.cisco.com/Support/PAT/


Note Not all caveats documented in this section are applicable to the contact center environment or deployment scenarios. They have been included for information purposes only.

Important Notes

This section includes important notes related to the testing of Cisco Unified Communications System Release 8.0(2) for Contact Center.

HP SCSI Hard Drive Firmware Update

Unified Presence Service Activation and Feature Services Pages Do Not Display Properly (CSCtf84913)

HP SCSI Hard Drive Firmware Update

The HP SCSI hard drive firmware update issue addresses the following defects:

CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts

CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD

CSCso98836: HP Ultra320 SCSI HDD FW Upgrade

CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00677430 (available at http://www.hp.com) may exhibit reduced performance or have excessive timeouts. This performance issue is caused by the dynamically adjusted seek time profile table in the drive firmware after it becomes degraded.

When this problem occurs, the reduced performance is characterized by occasional brief delays in command response time while servicing random workloads and in severe cases the drive may exhibit command timeouts, which requires a server reboot for recovery.

CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00542020 (available at http://www.hp.com) may report media errors or illuminate the drive fault LED. The corrected firmware version (HPB4 or later) reduces the hard drive idle time that could potentially lead to build-up of media lubricant on the disk surface or drive head, causing the drives to report media errors or illuminate the drive fault LED.

CSCso98836: HP Ultra320 SCSI HDD FW Upgrade

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00859596 (available at http://www.hp.com) may exhibit timeouts and SCSI downshifts.

These problems may occur on the following server models:

MCS-7835-1266 (DL380-G2)

MCS-7835H-2.4 (DL380-G3)

MCS-7835H-3.0 (DL380-G3)

MCS-7835-H1 (DL380-G4)

MCS-7845-1400 (DL380-G2)

MCS-7845H-2.4 (DL380-G3)

MCS-7845H-3.0 (DL380-G3)

MCS-7845-H1 (DL380-G4)

The affected hard drives for these problems are listed in the associated HP Customer Advisories. However, the Cisco provided HP SCSI Hard Drive Firmware Update CD can be applied to all listed server types and the impacted drives will be updated if applicable.

To update the firmware to a Cisco tested level, use the Cisco provided HP SCSI Hard Drive Firmware Update CD released simultaneous to the Cisco Unified Communications System Release 8.0(2). For more details on installing the firmware, see the README.txt file for HP SCSI Hard Drive Firmware Update CD.

The ISO image for the Cisco provided HP SCSI Hard Drive Firmware Update CD and associated readme file may be obtained from Cisco.com at the following navigation path:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

From the Tools and Resources Downloads page, go to:

Communications Infrastructure ->

Voice Servers ->

Cisco 7800 Series Media Convergence Servers

<SERVER MODEL>

Latest Releases ->

Firmware ->

<Select: HP_SCSI_FW-1.0.1.iso>

<Select: HP_SCSI_FW-Readme.txt>

Unified Presence Service Activation and Feature Services Pages Do Not Display Properly (CSCtf84913)

This defect (CSCtf84913) occurs after the bridge upgrade from Unified Presence Release 7.x to Release 8.0(1).


Note Cisco Unified Presence provides a bridge upgrade to customers to migrate from a discontinued hardware to supported hardware. The bridge upgrade allows you to create a DRS backup on the discontinued hardware. You can then restore the DRS backup on supported hardware after you complete a fresh Cisco Unified Presence installation on the supported hardware.

Workaround:

Follow the upgrade recommendations while performing a bridge upgrade from Unified Presence Release 7.x to 8.0(1):

1. Instead of performing a bridge upgrade to Unified Presence 8.0(1), you should perform a DRS backup of the Unified Presence Release 7.x on the discontinued hardware.

2. Then complete a fresh installation of Unified Presence Release 7.x on the supported hardware.

3. Finally restore the DRS backup on the supported hardware and upgrade to Unified Presence Release 8.0(1).

Resolved Caveats

Table 5 lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 8.0(2) for Contact Center.


Note For information on the caveats that were resolved in specific versions of each component, refer to the appropriate release notes for each component.

To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 5 to go to the Bug Toolkit.

Table 5 Resolved Caveats Not Included in Cisco Unified Communications System Release 8.0(2) 

Identifier
Headline
Severity 2-3 caveats

CSCtf64471

Unified CCGE unable to perform auto-configuration while connecting to Unified CCX,

CSCte18870

Wrong error message displayed in the Unified CCX user interface when the host file server is not reachable.


Open Caveats

Table 6 lists known caveats, grouped by severity, related to the testing of contact center components in Cisco Unified Communications System Release 8.0(2) and previous releases, which were not resolved at the time this document was written.

For additional information on each defect, click on the linked caveat number in the Identifier column in Table 6 to go to the Bug Toolkit.

Table 6 Open Caveats in Cisco Unified Communications System Release 8.0(2) 

Identifier
Headline
Severity 2-3 caveats

CSCsw85306

Data resynchronization fails on Unified Contact Center Express Release 7.0(1)

CSCtd52204

Memory leak while encrypted SIP and SCCP make calls through the TLS Proxy.

Severity 4-6 caveats

CSCsd62658

Certificate Authority Proxy Function (CAPF) logging requires service restart

CSCsk37734

Uploading duplicate contact in an outbound campaign fails; however, the import tool displays upload successful message

CSCsw97184

Document CLIs on H.323 gateway for nailed Unified Mobile Agent setup


Troubleshooting

Troubleshooting information, tips, and recommendations related to the testing of Cisco Unified Communications System Release 8.0(2) for Contact Center are the same as Cisco Unified Communications System Release 8.0(2). See Troubleshooting information at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc802/Introduction_to_Troubleshooting.html

Documentation Updates

Technical Information Sites—The Cisco Unified Communications System Technical Information Site at http://www.cisco.com/go/unified-techinfo is your one-stop location for all system-level documentation, resources, and training. This site provides information on tested deployment models and sites, topology diagrams, and call flows.

The information sites specific to IP telephony and contact center system applications for Cisco Unified Communications System Release 8.0(2) are the same as Cisco Unified Communications System Release 8.0(2):

Cisco Unified Communications System for Contact Center at:
http://www.cisco.com/cisco/web/docs/iam/unified/ipcc802/index.html

Cisco Unified Communications System for IP Telephony at:
http://www.cisco.com/cisco/web/docs/iam/unified/ipt802/index.html

System Installation and Upgrade Manual—The document provides system-level information required to install and upgrade contact center components, including types of installations, upgrade paths, installation and upgrade strategies and considerations, and the recommended installation and upgrade sequences. This document is applicable for Cisco Unified Communications System Release 8.0(2) and is available at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/cc_system_inst_upg/siumc802.pdf

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.