Guest

Support

System Release Notes for IP Telephony: Unified Communications System, Release 7.1(2)

  • Viewing Options

  • PDF (697.1 KB)
  • Feedback
System Release Notes for IP Telephony: Unified Communications System, Release 7.1(2)

Table Of Contents

System Release Notes for IP Telephony: Unified
Communications System, Release 7.1(2)

Contents

Overview

Tested Functionality

New and Changed Features

Cisco Unified Communications Manager

Cisco Unified Presence

Cisco Emergency Responder

Cisco Unified SIP Proxy

Cisco Unity Express

Cisco Unity Connection

Cisco Unified MeetingPlace

Cisco IP Communicator

Cisco Unified Personal Communicator

Cisco UC Integration™ for Microsoft Office Communicator

Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

Cisco Unified IP Phone Support

Cisco Unified Mobility Advantage/Mobile Communicator

Internet Protocol Version 6 (IPv6)

Cisco Adaptive Security Appliance 5540 Services

Cisco Catalyst 6500 Series Firewall Services Module (FWSM)

Cisco IOS 12.4(15)T7

Cisco IOS 12.4(24)T1

Cisco IOS 12.4(23) Mainline

Cisco Unified Operations Manager

Cisco Unified Service Monitor

Cisco Unified Provisioning Manager

Cisco Unified Service Statistics Manager

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

System Documentation

Manageability Documentation

Product Documentation

Limitations and Restrictions

Important Notes

12.4(24)T memory fragmentation causing failed calls (CSCsy34772)

HP SCSI Hard Drive Firmware Update

Unity deployment with multiple exchange server does not work with CUPM (CSCso65108)

Unable to provision trunks, MGCP GW, VM ports and Media resources (CSCso66982)

High CPU Utilization Causing Call Failures (CSCsr56225)

Firewall Services Module (FWSM) does not support TCP SACK option (CSCeb1675, CSCsr81535, and CSCsi54863)

Resolved Caveats

Open Caveats

Troubleshooting

Obtaining Documentation, Obtaining Support, and Security Guidelines


System Release Notes for IP Telephony: Unified
Communications System, Release 7.1(2)


Contents

Overview

Tested Functionality

New and Changed Features

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

Limitations and Restrictions

Important Notes

Resolved Caveats

Open Caveats

Troubleshooting

Obtaining Documentation, Obtaining Support, and Security Guidelines

Overview

It is standard methodology for Cisco Systems to perform system-wide testing of the Cisco Unified Communications family of products, supplementing the product-level testing performed on each Cisco Unified Communications product. This document provides release notes for the testing conducted on systems composed of the following types of components:

Call control components, such as Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition, Cisco Unified Communications Manager Express, and Cisco Unified Presence

Voice applications, such as Cisco Emergency Responder

Conferencing components, such as Cisco Unified MeetingPlace, Cisco Unified MeetingPlace Express, and Cisco Unified Videoconferencing

Voice mail and unified messaging components, such as Cisco Unity, Cisco Unity Connection, and Cisco Unity Express

Endpoints and clients, such as Cisco Unified IP Phone 7900 Series phones, 3900 Series Phones, Cisco IP Communicator, and Cisco Unified Personal Communicator

Wireless and mobility components, Cisco Unified Mobility Advantage, and Cisco Unified Mobile Communicator, WLAN Controllers, Cisco/Airespace lightweight access points, WCS and Location appliance related to wireless

Security devices, such as Cisco ASA 5540 Adaptive Security Appliances, Cisco Catalyst 6500 Series Firewall Services Modules, and Cisco Security Agents

Network management tools, such as Cisco Unified Operations Manager, Cisco Unified Provisioning Manager, Cisco Unified Service Statistics Manager, and Cisco Unified Service Monitor

Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches


Note For a more complete list of IP telephony components that may be present in a Unified Communications Release 7.1(2) system, see Software Version Matrix.


The focus of this document is on the IP telephony components of Cisco Unified Communications system testing. IP contact center and IP small and medium business components have also been tested. For additional information on contact center components, see:
http://www.cisco.com/cisco/web/docs/iam/unified/ipcc701/index.html

For additional information on small and medium business components, see:
http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/SMB/index.html

A major deliverable of the System Release and Cisco Unified Communications testing is a recommendation of compatible software releases for customers that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products. For information on component software releases for Unified Communications Release 7.0(1), see System Requirements. Software compatibility for all Unified Communications system releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool at:
http://tools.cisco.com/ITDIT/vtgsca

Tested Functionality

The system-wide testing of IP telephony functionality for Cisco Unified Communications Release 7.1(2) included the following direct and upgrade paths:

Singlestage upgrade of IP Telephony components from Cisco Unified Communications Release 7.0(1) to Cisco Unified Communications Release 7.1(2). For a list of the base Release 7.0(1) versions, see the System Release Notes for IP Telephony: Cisco Unified Communications System, Release 7.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/release_notes/rnipt701.html

Multistage upgrade of IP Telephony components from Cisco Unified Communications Release 6.1(1) to Cisco Unified Communications Release 7.1(2). For a list of the base Release 6.1(1) versions, see the System Release Notes for IP Telephony: Cisco Unified Communications System, Release 6.1(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.1.1/release_notes/rnipt611.html

Multi-site Migration (MSM) of IP Telephony components from Cisco Unified Communications Release 6.1(1) to Cisco Unified Communications Release 7.1(2). For a list of the base Release 6.1(1) versions, see the System Release Notes for IP Telephony: Cisco Unified Communications System, Release 6.1(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.1.1/release_notes/rnipt611.html

Singlestage upgrade of IP Telephony components from Cisco Unified Communications Release 5.1(1) to Cisco Unified Communications Release 7.1(2). For a list of the base Release 5.1(1) versions, see the System Release Notes for IP Telephony: Cisco Unified Communications System, Release 5.1(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC5.1.1/release_notes/rnipt511.html

Singlestage upgrade of IP Telephony components from IP Communications Systems Test Release 4.2 and 4.4

Multistage upgrade of IP Telephony components from IP Communications Systems Test Release 4.2 and 4.4

Multistage upgrade from Cisco Unified Communications Manager Business Edition (Co-resident) Release 6.1(1) to Cisco Unified Communications Manager Business Edition (Co-res) Release 7.0(1) and then to Cisco Unified Communications Manager Business Edition (Co-res) Release 7.1(2).

For a list of the target Cisco Unified Communications Release 7.1(2) versions that the main components were upgraded to, see Software Version Matrix. For System upgrade procedures, see the System Installation and Upgrade Manual for IP Telephony at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/ipt_system_inst_upg/suimt.pdf

The following new or changed functionalities were tested in Unified Communications release 7.1(2) for the enterprise and mid market test environments:

A very specific implementation of IPv6 supported by Unified Communications Manager 7.1(2). For additional information, see Internet Protocol Version 6 (IPv6).

Call functionality using Cisco Unified IP Phones 6900 Series models

The Intrusion Prevention System (IPS) module was tested in inline mode only as against to the promiscuous mode in 7.0(1) release.

Cisco Unified SIP Proxy—The following features were tested:

Supplementary services, interaction with main site applications like Cisco Unity, Cisco Unified Meeting Place and Cisco Unified Meeting Place Express to exchange mails in Cisco Unity and attend meetings hosted by central site meeting applications

Cisco Unified Communications Manager Express Phone calling Cisco Unified Contact Center Express agent in headquarters site

SIP calls between Unified Communications Manager Express and Cisco Unified Communications Manager Phone through 5800 PSTN and Unified SIP Proxy

Tested video calls across CUSP

CUSP high availability front ending Cisco Unified Communications Manager site

Unified SIP Proxy- 1 and Unified SIP Proxy -2 IP were made part of SRV records. When Unified SIP Proxy -1 was down, Unified SIP Proxy-2 serviced all SIP Trunk calls

Load sharing between Unified SIP Proxy-1 and Unified SIP Proxy-2 (50-50)

New and Changed Features

This release, 7.1(2) of Cisco Unified Communications includes the following new or upgraded significant components since Release 7.0(1):

Cisco Unified Communications Manager

Cisco Unified Presence

Cisco Emergency Responder

Cisco Unified SIP Proxy

Cisco Unity Express

Cisco Unity Connection

Cisco Unified MeetingPlace

Cisco IP Communicator

Cisco Unified Personal Communicator

Cisco UC Integration™ for Microsoft Office Communicator

Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

Cisco Unified IP Phone Support

Cisco Unified Mobility Advantage/Mobile Communicator

Internet Protocol Version 6 (IPv6)

Cisco Adaptive Security Appliance 5540 Services

Cisco Catalyst 6500 Series Firewall Services Module (FWSM)

Cisco IOS 12.4(15)T7

Cisco IOS 12.4(24)T1

Cisco IOS 12.4(23) Mainline

Cisco Unified Operations Manager

Cisco Unified Service Monitor

Cisco Unified Provisioning Manager

Cisco Unified Service Statistics Manager

For information on components versions that is not changed in Unified Communications Manager Release 7.1(2), refer to the System Release Notes for IP Telephony: Cisco Unified Communications System, Release 7.0(1):

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/release_notes/rnipt701.html

The following sections list the features of each new or upgraded component tested in this release.

Cisco Unified Communications Manager

Unified Communications Manager Release 7.1(2a) includes the following changes and updates to functionality:

Addition of Phone Migration Tool

Merging of Unified Communications Manager Release 6.1(3) features into 7.1(2a)

Logical Partitioning— The Logical Partitioning feature specifies the capability of a telephony system to control calls and features on the basis of specific allowed or forbidden configurations. A common telephony system can provide access to Voice over Internet Protocol (VoIP) and Public Switched Telephone Networks (PSTN), and configuration can control access. Logical partitioning specifies a call control feature in Cisco Unified Communications Manager that provides functionality, so communication between the following pairs of VoIP entities can be controlled:

A VoIP phone and a VoIP gateway

A VoIP gateway and another VoIP gateway

An intercluster trunk and a VoIP phone

An intercluster trunk and a VoIP gateway

Support for Cisco Unified IP Phone 6900 series models


Note The Cisco Unified IP Phone 6900 series phones—6921, 6941, and 6961 will be available by Q3, 2009.


Support for Cisco Unified Communications Integration™ for Microsoft Office Communicator—provides seamless collaboration with Cisco unified Communications and Microsoft instant messaging (IM) and presence capabilities

Support for IPv6—provides support for Internet Protocol Version 6 (IPv6). Form more information, see Internet Protocol Version 6 (IPv6).

For a detailed description of these and other new features and functionality, see Release Notes for Cisco Unified Communications Manager Release 7.1(2a) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_2/cucm-rel_notes-712a.html

Cisco Unified Presence

Unified Presence Server Release 7.0(4) includes the following changes and updates to functionality:

Post-Upgrade Requirement for Cisco Unified Presence 7.0(4) with Cisco Unified Communications Manager Versions Prior to 7.1(2)—While upgrading to Cisco Unified Presence 7.0(4) with Cisco Unified Communications Manager version prior to 7.1(2), the Disaster Recovery System will not work initially after upgrading. For more details, see Release Notes for Cisco Unified Presence Release 7.0.

Update to the Microsoft Office Communicator Call Control Feature—Cisco Unified Presence Release 7.0(4) includes an update to the Microsoft Office Communicator call control feature that impacts users. This update applies to the User Guide for Cisco IP Phone Messenger and Cisco Unified Presence Release 7.0

Support for OpenLDAP Servers—supports OpenLDAP servers for use with Cisco Unified Personal Communicator

Server-Side Failback for Cisco Unified Personal Communicator Clients—Cisco Unified Presence 7.0(4) provides server-side failback as a new scalability and high-availability feature. Server-side failback uses the same throttle mechanism as server failover.

SIP Proxy Restart Required—When changing the control CTI address of a desk phone and while controlling MOC-RCC after an L2 upgrade.

For a detailed description of these features and functionality, see the Release Notes for Cisco Unified Presence Release at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0_4/rel_notes/cup7xrn.html

Cisco Emergency Responder

Cisco Unified Communications system release 7.1(2) supports Cisco Emergency Responder 7.0(3a).

For a detailed description of the features and functionality, see the Release Notes for Cisco Emergency Responder Release 7.0(3a) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cer/7_0/english/release/notes/cer_703.html

Cisco Unified SIP Proxy

Cisco Unified SIP Proxy is designed to help connect and manage SIP networks. The Cisco Unified SIP Proxy module is designed to be an integrated solution in Cisco 3800 Series Integrated Services Routers (Cisco ISRs). The module provides multiple features including name resolution, routing, scalability, and high availability.

Cisco Unified SIP Proxy Release 1.1.3 includes the following changes and updates to functionality:

Cisco Unified SIP Proxy uses Netconf to perform IOS configuration validation at startup. Netconf over SSH is the only supported mechanism. Support for Netconf over BEEP has been removed.

New configuration commands have been added to configure ip routes to facilitate support for multiple network interfaces.

For a detailed description of these features and functionality, see the Release Notes for Cisco Unified SIP Proxy 1.1.3 at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cusp/rel1_1_3/release/notes/cuspr113.html

Cisco Unity Express

Cisco Unity Express Release 7.1 includes the following changes and updates to functionality:

Interoperability with additional versions of Unified Communications Manager Express (4.0, 4.1, 7.0, and 7.1), Unified Communications Manager (4.2, 4.3, 6.0, 6.1, 7.0(1) and 7.1(2)), Cisco Unity (5.0, and 7.0), and Cisco Unity Connection (1.2, 2.0, 7.0, and 7.1).

Interoperability with additional models of Cisco IP phones for VoiceView Express

Use of the new Cisco Software Licensing (CSL) paradigm

Callers can control the call flow

Scheduled backups

Announcement-Only mailboxes

Users and Administrators can record multiple greetings and select which greetings to use

For a detailed description of these features and functionality, see Release Notes for Cisco Unity Express Release 7.1 at:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/prod_release_notes_list.html


Note Cisco Unity Express Release 7.1 will be available by Q3, 2009.


Cisco Unity Connection

Cisco Unity Connection Release 7.1(2a) includes the following changes and updates to functionality:

COBRAS Support for Migrating from Cisco Unity for Domino—COBRAS, the tool used to migrate from Cisco Unity to Cisco Unity Connection, supports exporting data from Cisco Unity when Domino is the message store.

Digital Networking—Up to ten Cisco Unity Connection servers can be joined to form a digital network.

Fax Support for VPIM Networking with Cisco Unity Express and Cisco Unified Messaging Gateway—Cisco Unity Connection and Connection in Cisco Unified Communication Manager Business Edition support using VPIM Networking to send and receive fax messages to Cisco Unity Express and Cisco Unified Messaging Gateway.

LDAP Directories—You can synchronize Cisco Unity Connection user data with the following additional LDAP directories:

Microsoft Active Directory 2008

Netscape Directory Server

Sun iPlanet Directory Server

Sun ONE Directory Server

For a detailed description of existing features and functionality, see Release Notes for Cisco Unity Connection Release 7.1(2a) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/release/notes/712cucrn.html

Cisco Unified MeetingPlace

Cisco Unified Communications MeetingPlace 7.0 MR1 includes the following changes and updates to functionality:

IBM Lotus Sametime Web Conference Integration—With the Cisco Unified MeetingPlace for IBM Lotus Sametime Web Conference integration, you can provide Sametime users with integrated web and audio conferencing capabilities. The Sametime infrastructure provides the web conference, and Cisco Unified MeetingPlace serves as the audio bridge. Users schedule and attend meetings from the Sametime Meeting Center, and the Sametime Meeting Room provides the integrated roster and in-session controls. You can view and manage the audio meeting provided by Cisco Unified MeetingPlace through the MeetingPlace Conference Manager

Capacity Management Reports—The following capacity management reports are now available in the Administration Center:

Unattended Ports Report—Shows what percentage of scheduled ports were not used during a specified time range. The output can help you determine the appropriate settings for your overbook and floater ports.

Monthly Usage Report—Shows the number of minutes per month that were used for conferencing on the system

For a detailed description of these features and functionality, see Release Notes for Cisco Unified Communications MeetingPlace Release 7.0 at:

http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/ReleaseNotes/mp70rn.html

Cisco IP Communicator

Cisco IP Communicator Release 7.0(2) does not include any new features or functionality from Release 7.0(1).

For a detailed description of IP Communicator Release 7.0 features and functionality, see Release Notes for Cisco IP Communicator Release 7.0 at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html

Cisco Unified Personal Communicator

Cisco Unified Personal Communicator 7.0(2) includes the following new features:

Basic support for Cisco WebEx meetings—You can configure Cisco Unified Personal Communicator to launch an unscheduled web conference from the audio or video conversation window using Cisco Webex.

Cisco Unified Personal Communicator is now available in the following languages: Chinese (Traditional Chinese and Simplified Chinese), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Russian, Swedish all for both Windows and Mac OS X. Arabic is also available for Microsoft Windows.

For more information on Cisco Unified Personal Communicator, see the Release Notes for Cisco Unified Personal Communicator Release 7.0 and 7.0(2) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/release/notes/ol15710.html

Cisco UC Integration™ for Microsoft Office Communicator

Cisco Unified Communications Integration™ for Microsoft Office Communicator provides seamless collaboration with Cisco Unified Communications and Microsoft instant messaging (IM) and Presence capabilities.

It extends proven Cisco Unified Communications services to Microsoft Office Communicator with a single easy-to-manage communications platform. This provides interoperability with Microsoft Office Communicator Server 2007 (OCS) and Microsoft Office Communicator (MOC) client. Cisco UC Integration™ for Microsoft Office Communicator uses the Client Services Framework (CSF) and incorporates it into a tab integration of Microsoft Office Communicator. This tab integration allows for the use of audio telephony of existing Cisco Unified Communications Manager endpoints, acting both as a softphone (softphone mode) and controlling a Cisco Unified IP Phone (desk phone mode).

For a detailed description of Cisco Unified Communications Integration™ for Microsoft Office Communicator Release 7.1 features and functionality, see Release Notes for Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1 at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/release/cucimocReleaseNote71.html

Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

The Cisco Unified Videoconferencing 3500 Series products are multipoint video conferencing and media processing systems that provide extensive audio and video processing capabilities and web-based conference monitoring and management. They support a wide range of telephony protocols and media communication networks and are interoperable with other video conferencing network devices.

Cisco Unified Videoconferencing 3500 Gateway Release 5.7 introduces these features:

You can now set the TCS4 timeout to up to 120 seconds to improve ISDN endpoint connectivity in TCS4 calls

Support for sending Alert Message to the PSTN side with a ringback field that is NOT empty.

Source number display in voice calls from the ISDN side.

For more detailed information, see the Release Notes for Cisco Unified Videoconferencing 3500 Release 5.5 at:

http://www.cisco.com/en/US/docs/video/cuvc/5_7/gateway/release/notes/cuvcgwv57rn.html

Cisco Unified IP Phone Support

The following features and functionality are introduced in phone firmware release 8.5(2):

Secure Icon—Beginning with Cisco Unified Communications Manager Release 7.1(2), Cisco Unified Communications Manager will use a different method of calculating which Security icon to send to Cisco Unified IP Phones. Both video stream (if applicable) and audio stream are involved in the calculation that Cisco Unified Communications Manager makes to determine which Security icon the phones should display.

802.1x EAP-FAST Authentication—Firmware release 8.5(2) introduces EAP-FAST authentication mechanism to authenticate a phone to the network. In addition, this feature allows the system administrator to control the 802.1x status of the phone from the Cisco Unified Communications Manager phone administration page, or allows the user to control the status from the phone configuration window.

IPv6 Support—IPv6 supports Cisco Unified IP Phones (SCCP only) for firmware release 8.5(2). For additional information, see Internet Protocol Version 6 (IPv6).

Off-Hook Abbreviated Dialing—Cisco Unified Communications Manager release 7.1(2) introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook Abbreviated Dialing while conferencing a call, while transferring a call, or while placing a new call after putting a call on hold.


Note The phone must be assigned a softkey set that includes the AbbrDial softkey before it can be used. The softkey can be assigned by using the Softkey Template Configuration for the following states—Offhook, Offhook with Feature, and Digits After First.


Test Tone—Cisco Unified IP Phones support a "test tone," which allows administrators to troubleshoot echo on a call as well as to test lost plan volume levels

Cisco Unified IP Phone models 6921, 6941, and 6961—with 2, 4, and 12 lines respectively is introduced with the Unified Communications System Release 7.1(2) release. These phone models are intended for cost sensitive customers as a replacement for analog phones (TDM) used in small and medium business or emerging markets. These phones can replace the existing Cisco Unified IP Phones 7911, 7940, and 7960. The main feature of these phone models is a "single call per line button" with consult call allowed. In this case each line button supports only a single call session, and whenever the user invokes a transfer or conference, Cisco Unified Communications Manager will use the consult allowed feature to establish the conference or transfer the session. However, a new incoming call will always be presented on a new line button.

For more information on Cisco Unified IP Phone models, see the appropriate release notes at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

Cisco Unified Mobility Advantage/Mobile Communicator

Cisco Unified Mobility Advantage Release 7.0(2) includes the following new features:

Support for Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian phones.

Support for a wider range of Windows Mobile phones.

Support for certain Cisco Media Convergence Servers series 7825

When you configure connections to enterprise servers in Cisco Unified Mobility Advantage, a new "Test Config" button allows you to immediately verify that your entered values are valid.

You can now specify the format in which phone numbers appear in your Active Directory, so that user call logs can identify phone numbers by name even if the numbers in Active Directory do not follow the North American Numbering Plan.

On the Add/Remove User page, user IDs are now listed along with first and last names, allowing you to distinguish between identically-named users.

For more information on the features see the product datasheets at:

http://www.cisco.com/en/US/products/ps7271/prod_literature.html

For more information, see Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator 7.0 Release Notes at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuma/7_0/english/release/notes/CUMA_70_RN.html

Internet Protocol Version 6 (IPv6)

Cisco Unified Communications Manager 7.1(2) supports a very specific implementation of IPv6 which may or may not meet enterprise customer requirements. Therefore, we require that enterprise customers interested in deploying IPv6 in their lab or production environments utilize the Controlled Release Process as below:

1. Email the Controlled Release team at ipv6release@cisco.com.

2. An application will be sent back to you for review and completion.

3. Send back to ipv6release@cisco.com for review and approval.

4. You will then be provided with a set of instructions and reference material listing caveats of IPv6 solution in Unified Communications Manager 7.1(2) as well as general instructions for use.

General queries about the Controlled Release Process for Unified Communications Manager 7.1(2) may also use the email alias listed above.

Cisco Adaptive Security Appliance 5540 Services

Cisco Adaptive Security Appliance (ASA) 5540 Series Release 8.2 introduces the following new features and functionality:

One Time Password Support for ASDM Authentication—ASDM now supports administrator authentication using one time passwords (OTPs) supported by RSA SecureID (SDI). This feature addresses security concerns about administrators authenticating with static passwords.

Pre-fill Username from Certificate

Double Authentication

AnyConnect Essentials

Disabling Cisco Secure Desktop per Connection Profile

Certificate Authentication Per Connection Profile

EKU Extensions for Certificate Mapping

SSL VPN SharePoint Support for Win 2007 Server

Shared license for SSL VPN sessions

TCP state bypass

Per-Interface IP Addresses for the Media-Termination Instance Used by the Phone Proxy

Displaying the CTL File for the Phone Proxy

Clearing Secure-phone Entries from the Phone Proxy Database

H.239 Message Support in H.323 Application Inspection

Processing H.323 Endpoints When the Endpoints Do Not Send OLCAck

Botnet Traffic Filter

AIP SSC card for the ASA 5505

SNMP version 3 and encryption

Multicast NAT

Coredump functionality

For additional information on features and functionality, see Cisco ASA 5500 Series Release Notes Version 8.2 at:

http://www.cisco.com/en/US/docs/security/asa/asa82/release/notes/asarn82.html

Cisco Catalyst 6500 Series Firewall Services Module (FWSM)

Cisco Catalyst 6500 Series Firewall Services Module Release 4.0(4) introduces the following new features and functionality:

PISA integration—The FWSM can leverage the high-performance deep packet inspection of the PISA card so that it can permit or deny traffic based on the application type.


Note This feature depends on Cisco IOS Release 12.2(18)ZYA or later, and is only available on the Catalyst 6500 switch.


Route Health Injection—Route Health Injection, or RHI, is used for injecting the connected routes, static routes, and NAT addresses configured on the FWSM into the MSFC routing table. In multiple context mode, this feature is especially valuable because of the lack of dynamic routing protocol support. The MSFC can then redistribute the route to other routing tables.


Note This feature depends on Cisco IOS Release 12.2(33)SXI or later, and is only available on the Catalyst 6500 switch.


Virtual Switching System (VSS) support—VSS is a system virtualization technology that allows the pooling of multiple Catalyst 6500 switches into a single virtual switch. If you have the FWSM installed, FWSM traffic benefits from this feature. There is no configuration on the FWSM required.


Note This feature depends on Cisco IOS Release 12.2(33)SXI or later, and is only available on the Catalyst 6500 switch.


For additional information, see the Release Notes for the Catalyst 6500 Series and Cisco 7600 Series Firewall Services Module, 4.0(4) at:

http://www.cisco.com/en/US/docs/security/fwsm/fwsm40/release/notes/fwsmrn40.html

Cisco IOS 12.4(15)T7

This section describes new and changed features in Cisco IOS Release 12.4(15)T7. Some features may be new to Cisco IOS Release 12.4T but were released in earlier Cisco IOS software releases. Some features may have been released in earlier Cisco IOS software releases and have been changed in Cisco IOS Release 12.4(15)T7.

IOS Software Release 12.4(15)T7 includes the following hardware changes and updates to functionality since Release 12.4(15)T:

Sync/Async/T1DSU HWICS (HWIC-1T, HWIC-2T, HWIC-2A/S, HWIC-1DSU)

For a detailed description of Cisco IOS Release 12.4(15)T7 features and functionality, see Cross-Platform Release Notes for Cisco IOS Release 12.4T, Part 3: New Feature Descriptions and Important Notes at:

http://www.cisco.com/en/US/docs/ios/12_4t/release/notes/124TNEWF.html

Cisco IOS Release 12.4(15)T7 was tested on Cisco 37xx Series voice gateways and gatekeepers and on the Cisco Communications Media Module in IP Telephony environment. Cisco IOS Software Release 12.4(15)T will be the last Cisco IOS T release for several Cisco hardware platforms. The following platforms will be supported by Release 12.4(15)T7 and higher releases through regularly scheduled software maintenance rebuilds and bug fix support until the end of software maintenance date for the respective platform is reached.

Cisco 831, 836, and 837 Series

Cisco 3725 and 3745 Series

Cisco AS5850 Universal Gateway

Cisco AS5400HPX Gateway

Cisco Catalyst Switch Communications Media Module (CMM)

Cisco IOS 12.4(24)T1

In Cisco Unified Communications System Release 7.1(2), the latest Cisco IOS Release 12.4(24)T1 has the following changes and updates to functionality since it previous release:

This section describes new and changed features in Cisco IOS Release 12.4(24)T1.

BGP Support for 4-Byte ASN

Call Home

Communications Manager Express 7.1/Survivable Remote Site Telephony 7.1

DHCP—DHCPv6 Individual

End of Life of Distributed Director

FPG: Endpoint Agnostic Port Allocation

IKE Responder-Only Mode

Mobile IP—Policy and Application Based Routing for MR Multipath

Multi-VRF Selection Using Policy Based Routing (PBR)

PfR—Protocol Independent Route Optimization (PIRO)

Secure Neighbor Discovery

SIP—Ability to Send a SIP Registration Message on a Border Element

SIP—RSVP Preconditions for Video Gateway

Voice Gateway Enhancements

Web Services Management Agent


Note When you configure ISR 38xx routers for Cisco Unified Survivable Remote Site Telephony (SRST) or Communications Manager Express (CME), the minimum RAM required is 512MB. See also Important Notes.


For a detailed description of Cisco IOS Release 12.4(24)T features and functionality, see Cross-Platform Release Notes for Cisco IOS Release 12.4T, Part 3: New Feature Descriptions and Important Notes at: http://www.cisco.com/en/US/docs/ios/12_4t/release/notes/124TNEWF.html

Cisco IOS 12.4(23) Mainline

The majority of Cisco Unified Communications Release 7.1(2) system testing was performed using Cisco IOS Release 12.4(24)T1. However, automated testing of basic call functionality and additional load testing were performed using the Cisco IOS Release 12.4(23) Mainline. Because Cisco IOS Mainline releases do not support many of the calling features found in Cisco IOS T releases, this additional testing involved only basic call functionality between IP phones and IP phones to PSTN endpoints.

Testing was performed using the following voice/data gateways:

Cisco 3800 Series Integrated Services Routers: Cisco 3825 and Cisco 3845 (H.323 and MGCP)

To compare the differences in features and functionality between 12.4(24)T1 and 12.4(23), you can use Feature Navigator, a web-based tool. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you want to establish an account on Cisco.com, go to:

https://tools.cisco.com/RPF/register/register.do and follow the directions.

You can access Feature Navigator at the following URL:
http://www.cisco.com/go/fn

Click Compare Images and enter the following values in the popup window:

Software—IOS (in both fields)

Major Release—12.4 in the first field, 12.4T in the second field

Release Number—12.4(23) in the first field, 12.4(24)T in the second field

Platform—Same device in both fields

Feature Set—IP Voice (in both fields)

For a detailed description of Cisco IOS Release 12.4(23) features and functionality, see Cross-Platform Release Notes for Cisco IOS Release 12.4, Part 3: New Feature Descriptions and Important Notes at:

http://www.cisco.com/en/US/products/ps6350/prod_release_notes_list.html

Cisco Unified Operations Manager

Cisco Unified Operations Manager 2.2 includes the following new features:

Incremental support for Cisco Unified Communications family of products and other new devices. See the Supported and Interoperable Devices and Software for Cisco Unified Operations Manager 2.2.

Support for 45,000 phones in a single instance on Operations Manager on a single server.

Virtualization support for VMware ESX 3.5:

Support for a single virtual instance of Operations Manager scaling up to 30,000 phones deployed on a single VMWare ESX server.

Support for three virtual instances of Operations Manager, each scaling up to 5,000 phones deployed on a single VMWare ESX server.

Improved events with more intuitive descriptions, attribute enhancements, recommended actions, and detailed descriptions of each event.

Additional documentation available on Cisco.com:

Best practices for managing various Unified Communication components including Communications Manager, Unity, Contact Center, Communications Manager Express, Unity Express, Gatekeeper, SRST-enabled routers, Voice Gateways, and other Voice Applications

Deployment guide.

Frequently Asked Questions.

For additional information on features and functionality, see Release Notes for Cisco Unified Operations Manager 2.2 at:

http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html


Note Cisco Unified Service Monitor Release 2.2 will be available by Q3, 2009.


Cisco Unified Service Monitor

For details on the new features and functionality for Cisco Unified Service Monitor 2.2, see Release Notes for Cisco Unified Service Monitor 2.2 at:

http://www.cisco.com/en/US/products/ps6536/prod_release_notes_list.html


Note Cisco Unified Service Monitor Release 2.2 will be available by Q3, 2009.


Cisco Unified Provisioning Manager

Cisco Unified Provisioning Manager 1.3.1 includes the following new features:

Set-only Provisioning Attributes—Provisioning attributes that can only be set. You can provision their settings, but they are not stored once they are set, and they are not retrieved from the Call Processor during a synchronization.

Enhancements to the Call Pickup Group configuration template.

Ability to unlock voicemail accounts, to have privileges for multiple Domains, and to add external AAA servers (LDAP servers) for user authentication.

Support for third-party SIP phones and VMware.

For information on features and functionality, see Release Notes for Cisco Unified Provisioning Manager 1.3.1 at:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_provisioning_manager/1.3.1/release/notes/PM131RN.html

Cisco Unified Service Statistics Manager

For information on features and functionality, see Release Notes for Cisco Unified Service Statistics Manager 1.2 at:

http://www.cisco.com/en/US/products/ps7285/prod_release_notes_list.html


Note Cisco Unified Service Statistics Manager Release 1.2 will be available by Q3, 2009.


System Requirements

This section provides information about the software versions of the Cisco and third-party components and the firmware versions of the Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications Release 7.1(2). This section contains the following information:

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported, and since they may be present in existing customer deployments, remained installed in the test bed sites for this Cisco Unified Communications release:

Cisco 7845H/7835H/7825H-3000 Media Convergence Servers

Cisco 7845H/7835-2400 Media Convergence Servers

Cisco 7855I-1500 Media Convergence Servers

Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers

Cisco 831, 836, and 837 Series Routers

Cisco 1701, 1711, 1712, 1721, 1751, 1751-V, 1760 Series Routers

Cisco AS5850 Series Universal Gateways

Cisco 2610XM-2611XM, 2620XM-2621XM, 2650XM-2651XM, 2691, 3631, 3660 Series Routers

Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)

Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)

Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)

Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2

Cisco Catalyst Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. There is also an end-of-life (EOL) cycle that is a process that guides the final business operations associated with the product life cycle.

The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:

http://www.cisco.com/en/US/products/prod_end_of_life.html

For information on specific products, choose a product from the following URL:

http://www.cisco.com/web/psa/products/index.html

Then click on the End-of-Life and End-of-Sale Notices link in the Product Literature box.

For an overview of the Products and Services EOL policy, see the information at the following URL:

http://www.cisco.com/en/US/products/products_end-of-life_policy.html

Deployment Considerations

The tables in this section list the recommended software and firmware releases based on Cisco Unified Communications Release 7.1(2). Note that not every rebuild is tested as part of Cisco Unified Communications. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying IP Communications in a customer environment, please remember the following:

At the minimum, customers should deploy the software release recommended in these tables.

For CSA, customers should use the latest engine and policy release. CSA software is available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/csa

For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438303

If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:

http://tools.cisco.com/Support/BugToolKit/

In system upgrades, deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving it to a production environment.

Software Version Matrix

Table 1 lists the software release versions of both Cisco and third-party components used in the Cisco Unified Communications Release 7.1(2) system test.

Table 1 Software Release Versions in Cisco Unified Communications Release 7.1(2) for IP Telephony 

Category
Component
Release Version

Call Control

Cisco Unified Communications Manager

7.1(2a)

Cisco Unified Communications Manager Business Edition

7.1(2a)

Cisco Unified Communications Manager Express

7.1/IOS 12.4(24)T1

Cisco Unified Survivable Remote Site Telephony (SRST)

7.1/IOS 12.4(24)T1

Contact Center

Cisco Unified Contact Center Express

7.0(1)SR3

Cisco Unified Contact Center Express—Operating System

Windows 2003 version:
2003.1.4a SR6

Applications

Cisco Unified Presence

7.0(4)

Cisco Emergency Responder

7.0(3a)

Cisco Unified Application Environment

2.5(1)

Cisco Unified PhoneProxy

Bundled with ASA 8.2

Cisco Unified Enterprise Attendant Console

3.0.2

Cisco Unified Business Attendant Console and Unified Department Attendant Console

3.0.2

Conferencing

Cisco Unified MeetingPlace—Operating System

Windows 2003 version: 2003.1.4a SR6

Cisco Unified MeetingPlace Application Server

7.0.2.14

Cisco Unified MeetingPlace Web Conferencing

7.0.2.4

Microsoft Outlook for Cisco Unified MeetingPlace Release 7.0

7.0.2

Jabber for Cisco Unified MeetingPlace Release 7.0

7.0.2.3

IBM Lotus Notes for Cisco Unified MeetingPlace Release 7.0

7.0.2

Microsoft Office Communicator for Cisco Unified MeetingPlace Release 7.0

7.0.2.1

Cisco Unified Media Server for 3545 (video)

5.3.3.0.45A

Cisco Unified Media Server for 3545 (audio)

6.1.0.0.16

Cisco Unified MeetingPlace Express

2.1.1.2

Cisco Unified Videoconferencing 3540 PRI Gateway

5.6.1.1.13

Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

5.7

Cisco Unified Videoconferencing 3521and 3522 BRI Gateways

5.0.0.0.22

Voice Mail and Unified Messaging

Cisco Unity

7.0(2)

Unity-CM TSP

8.3(1)

Cisco Unity—Microsoft Exchange

Microsoft Exchange 2003 SP2 (on Cisco Unity and partner Exchange servers) and Microsoft Exchange 2007 SP1 or Exchange 2003SP2 (on other message store servers)

Cisco Unity—IBM Lotus Domino

7.0 with DUC 1.2.3

Cisco Unity Connection

7.1(2a)

Cisco Unity Express

7.1

Cisco Unified Messaging Gateway

1.0(2)

Endpoints and Clients

Cisco Unified IP Phones models 3911, 7902G, 7905G, 7906G, 7911G, 7912G, 7920, 7921G, 7931, 7935, 7936, 7937G, 7940G, 7941G, 7942G, 7945G, 7960G, 7961G, 7962G, 7965G, 7970G, 7971G, 7975G, 7985G

Firmware 8.5.2

Bundled with Unified Communications Manager
See Firmware Version Matrix

Cisco Unified IP Phones models 6921, 6941, 6961 1

Firmware 8.5.1

Cisco IP Communicator

7.0.2

Cisco Unified Personal Communicator

7.0.2

Cisco UC Integration™ for Microsoft Office
Communicator

7.1

Cisco Unified Video Advantage

2.1.1

Wireless and Mobility

Cisco Aironet Access Point (AP) 1200G

12.4(18)JA1

Cisco Unified Mobility Advantage

7.0(2)

Cisco Unified Mobile Communicator

7.0(7)

Security

Cisco Adaptive Security Appliance ASA 5500 Series

8.2(1)

Cisco Catalyst 6500 Series Firewall Services Module (FWSM)

4.0(4)

Cisco Intrusion Prevention System (AIP-SSM, IDSM-2, IPS-4200, etc)

6.1(1)E2

Signature: S359.0

Cisco NAC Appliance (Clean Access)

4.2

Management Center for Cisco Security Agents

5.2.0.272

Cisco Security Agent for Cisco Unified Contact Center Express

5.2.0.272-3.1.2

Cisco Security Agent for Cisco Unity

5.2.0.272-3.1.6

Cisco Security Agent for Unified MeetingPlace: Windows OS

5.2.0.263-7.0

Cisco Security Agent for Unified MeetingPlace Express that ships with Linux

6.0.517

Cisco Security Agent for Unified Communications Manager

Bundled with Unified Communications Manager

Cisco Security Agent for Cisco Emergency Responder

Bundled with Cisco Emergency Responder

Network Management

Cisco Unified Operations Manager

2.2

 

Cisco Unified Service Monitor

2.2

Cisco Unified Service Statistics Manager

1.2

Cisco Unified Provisioning Manager

1.3.1

Cisco Resource Management Essentials (RME)

4.0.5

Communications Infrastructure

Cisco IOS Mainline Release

12.4(23)2

Cisco Integrated Services Router (ISR) 2801, 2811, 2821, 2851, 3825, 3845

12.4(24)T1

Cisco 38xx,(IP-to-IP gateway)

12.4(24)T1

Cisco 38xx (voice/data gateway)

12.4(24)T1

Cisco 38xx (SRTP and Secure SRST gateways)

12.4(24)T1

Cisco 7206 (voice/data gateway)

12.4(24)T1

Cisco Catalyst 3550 (access switch)

12.2(25)SEE4

Cisco Catalyst 3560 (access switch)

12.2(25)SEE4

Cisco Catalyst 3750 (data center switch)

12.2(40)SE

Cisco Catalyst 4503 (access switch)

12.2(25)SEE4

Cisco Catalyst 4506 (access switch)

12.2(25)EWA

Cisco Catalyst 6506, 6509 (voice access switch, Supervisor Engine 2/MSFC2)

Cat OS 8.6.3 /12.2.(18)SXF9

Cat OS 8.5(7)

Cisco Catalyst 6506, 6509 (core switch, Supervisor Engine 720)

12.2(18)SXF9

Cisco Catalyst 6608, 6624 (voice gateway)

Bundled with Unified Communications Manager
See Firmware Version Matrix

Cisco Integrated Services Router (ISR) 1861

12.4(24)T1

Cisco IOS Firewall

12.4(24)T1

Cisco Unified Border Element

12.4(24)T1

Cisco VG202 and 204 (analog voice gateway)

12.4(24)T1

Cisco VG224 (analog voice gateway)

12.4(24)T1

Cisco VG248 (analog voice gateway)

1.3(2)

Third Party

McAfee Antivirus3

Enterprise 8.0.0 Patch
Version: 11

1 The Unified IP Phone models 6921, 6941, and 6961 will be available in Q3, 2009.

2 IOS Mainline Release 12.4(23) was used for additional basic PSTN functionality and load testing as part of regression testing conducted in IP Telephony environments.

3 You can install third-party antivirus agents on Windows-based servers such as Cisco Unified Contact Center Express and Unified Operations Manager, but not on non-Windows appliances such as Unified Communications Manager and Unified Communications Manager Business Edition.


Firmware Version Matrix

Table 2 lists the firmware versions of the Cisco Unified IP Phones, analog adaptors, voice gateways and conference bridges used in the Cisco Unified Communications Release 7.1(2) system test.

Table 2 Firmware Versions for Cisco Devices in Cisco Unified Communications Release 7.1(2) for IP Telephony 

Component
SCCP Firmware Version
SIP Firmware Version

Cisco Unified SIP Phone 3911

SIP3951.8-1-2SR1

Cisco Unified SIP Phone 3951

 

SIP3951.8-1-2SR1

Cisco Unified IP Phone 7902G

CP7902080002SCCP060817A

Cisco Unified IP Phone 7905G

CP7905080003SCCP070409A

CP7905080001SIP060412A

Cisco Unified IP Phone 7906G

SCCP11.8-5-2S

SIP11.8-5-2S

Cisco Unified IP Phone 7910G

P00405000700

Cisco Unified IP Phone 7911G

SCCP11.8-5-2S

SIP11.8-5-2S

Cisco Unified IP Phone 7912G

CP7912080003SCCP070409A

CP7912080001SIP060412A

Cisco Unified IP Phone 7920

CMTERM_7920.4.0-03-02

Cisco Unified IP Phone 7921G

CP7921G-1.3.2

Cisco Unified IP Phone 7925G

CP7925G-1.3.2

 

Cisco Unified IP Phone 7931G

SCCP31.8-5-2S

SIP31.8-5-2S

Cisco Unified IP Phone 7935

P00503021900

Cisco Unified IP Phone 7936

CMTERM_7936.3-3-20-0

Cisco Unified IP Phone 7937G

APPS37sccp.1-3-3-0

Cisco Unified IP Phone 7940G

P00308010100

P0S3-08-11-00

Cisco Unified IP Phone 7941G

SCCP41.8-5-2S

SIP41.8-5-2S

Cisco Unified IP Phone 7941G-GE1

SCCP41.8-5-2S

SIP41.8-5-2S

Cisco Unified IP Phone 7942G

SCCP42.8-5-2S

SIP42.8-5-2S

Cisco Unified IP Phone 7945G

SCCP45.8-5-2S

SIP45.8-5-2S

Cisco Unified IP Phone 7960G

P00308010100

P0S3-08-11-00

Cisco Unified IP Phone 7961G

SCCP41.8-5-2S

SIP41.8-5-2S

Cisco Unified IP Phone 7961G-GE

SCCP41.8-5-2S

SIP41.8-5-2S

Cisco Unified IP Phone 7962G

SCCP42.8-5-2S

SIP42.8-5-2S

Cisco Unified IP Phone 7965G

SCCP45.8-5-2S

SCCP45.8-5-2S

Cisco Unified IP Phone 7970G

SCCP70.8-5-2S

SIP70.8-5-2S

Cisco Unified IP Phone 7971G-GE

SCCP70.8-5-2S

SIP70.8-5-2S

Cisco Unified IP Phone 7975G

SCCP75.8-5-2S

SIP75.8-5-2S

Cisco Unified IP Phone 7985G

CMTERM_7985.4-1-7-0

Cisco ATA 186

ATA030204SCCP090202A

 

Digital Access WS-X6608 (voice gateway)

D004040000322

Cisco Conference Bridge WS-X6608

C00104000003

Media Termination Point Hardware

M00104000006

1 SRST failover tested on phone model with SIP firmware load installed only, not with SCCP firmware load

2 Only endpoints such as IP phones and analog telephone adaptors have separate firmware loads to support SCCP or SIP protocols; gateways and conference

2 bridges do not.


Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Unified Communications Release 7.1(2) components:

Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml to download the software for the following products:

Cisco Unified Communications Manager

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony (SRST)

Cisco Unified Presence

Cisco Unified SIP Proxy

Cisco Unified Communications 500 Series for Small Business

Cisco Customer Response Solutions (Unified Contact Center Express)

Cisco Emergency Responder

Cisco Unified Application Environment

Cisco Unified PhoneProxy

Cisco Unified Messaging Gateway

Unified MeetingPlace

Unified MeetingPlace Express

Cisco Unity

Cisco Unity Connection

Cisco Unity Express

Cisco Unified Personal Communicator

Voice/video endpoints such as Unified IP Phones, Analog Telephone Adaptors (ATAs), Cisco IP Communicator, Unified Personal Communicator and Unified Video Advantage

Cisco IOS routers and gateways: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438303

Catalyst switches:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438038

Wireless products: http://www.cisco.com/kobayashi/sw-center/sw-wireless.shtml

Firewalls and security modules: http://www.cisco.com/kobayashi/sw-center/sw-ciscosecure.shtml

Network management software: http://www.cisco.com/kobayashi/sw-center/cw2000/lan-planner.shtml

Cisco Unity Connection License Files:
http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html

Product Upgrade Tool (for ordering CD's of new major/minor releases):
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Related Documentation

System Documentation

Technical Information Sites—The Cisco Unified Communications System Technical Information Site at http://www.cisco.com/go/unified-techinfo is your one-stop location for all system-level documentation, resources, and training. This site provides information on tested deployment models and sites, topology diagrams, and call flows.

The information sites specific to IP telephony and contact center system applications for Cisco Unified Communications System Release 7.1(2) are the same as Cisco Unified Communications System Release 7.0(1) and are available at:

Cisco Unified Communications System for Contact Center: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc701/index.html

Cisco Unified Communications System for IP Telephony for Enterprise and Midmarket: http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/index.html

Cisco Unified Communications System for IP Telephony for SMB: http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/SMB/index.html

System Description—Provides an overview of the Cisco Unified Communications system and the steps you follow when you deploy a Cisco Unified Communications solution. It describes the Cisco Unified Communications system-level approach, lists key features of the Cisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models. http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.2/system_description/SD712 .pdf

System Installation and Upgrade Manual—Provides installation and upgrade information about the IP telephony components and configurations that have been tested and verified as a part of Cisco Unified Communications system testing. The following document is applicable for Cisco Unified Communications System Release 7.1(2). http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/ipt_system_inst_upg/suimt701.pdf

System Release Notes for Contact Center: Unified Communications System—Describe the system-wide testing done on contact center components in Cisco Unified Communications System Release 7.1(2).
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.2/release_notes/rnipc712.html

System Test Results for IP Telephony: Cisco Unified Communications System Release 7.1(2)— Document the interoperability testing done between IP telephony components and the consequent test results. http://www.cisco.com/cisco/web/docs/iam/unified/ipt712/System_Test_Results.html

Manageability Documentation

For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Manag ed_Services.html

Product Documentation

See this content for additional information on the components tested and links to relevant product documentation for installation and configuration procedures. For additional information on specific hardware recommendations or bills of material for each product, see the System Requirements section. Table 3 provide links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.

Table 3 Related Documentation URLs 

Category
Component
Documentation URL

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Cisco Unified Communications Manager Express

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

Cisco Unified Survivable Remote Site Telephony (SRST)

http://www.cisco.com/en/US/products/sw/voicesw/ps2169/tsd_products_support_series_home.html

Cisco Unified Communications 500 Series for Small Business

http://www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html

Cisco Unified SIP Proxy

http://www.cisco.com/en/US/products/ps10140/tsd_products_support_model_home.html

Contact Center

Cisco Customer Response Solutions (Cisco Unified Contact Center Express)

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Applications

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

Cisco Emergency Responder

http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html

Cisco Unified Application Environment

http://www.cisco.com/en/US/products/ps7058/tsd_products_support_series_home.html

Cisco Unified PhoneProxy

http://www.cisco.com/en/US/products/ps7057/tsd_products_support_series_home.html

Cisco Unified Attendant Consoles

http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html

Conferencing

Cisco Unified MeetingPlace

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/tsd_products_support_series_home.html

Cisco Unified MeetingPlace Express

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Cisco Unified Videoconferencing

http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html

Voice Mail and Unified Messaging

Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html

Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Cisco Unity Express

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html

Cisco Unified Messaging Gateway

http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html

Endpoints and Clients

Cisco Unified IP Phone 7900 Series

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified IP Phone 500 series

http://www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html

Cisco Unified Personal Communicator

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

Cisco UC Integration™ for Microsoft Office Communicator

http://www.cisco.com/en/US/products/ps10317/tsd_products_support_series_home.html

Cisco Unified Video Advantage

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html

Wireless and Mobility

Cisco Aironet 1200 Series Access Points

http://www.cisco.com/en/US/products/hw/wireless/ps430/tsd_products_support_series_home.html

Cisco Unified Mobility Advantage

http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html

Cisco Unified Mobile Communicator

http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html

Security

Cisco ASA 5500 Series Adaptive Security Appliances

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html

Cisco Catalyst 6500 Series Firewall Services Module (FWSM)

http://www.cisco.com/en/US/products/hw/modules/ps2706/ps4452/tsd_products_support_model_home.html

Cisco Catalyst 6500 Series Intrusion Detection System (IDSM-2) Module

http://www.cisco.com/en/US/products/hw/modules/ps2706/ps5058/tsd_products_support_model_home.html

Cisco Intrusion Prevention System Appliance IPS-4200

http://www.cisco.com/en/US/products/sw/secursw/ps2113/tsd_products_support_series_home.html

Cisco NAC Appliance (Clean Access)

http://www.cisco.com/en/US/products/ps6128/tsd_products_support_series_home.html

Management Center for Cisco Security Agents

http://www.cisco.com/en/US/products/sw/secursw/ps5057/products_installation_and_configuration_guides_list.html

Cisco Security Agents

http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_series_home.html

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html

Cisco Unified Service Monitor

http://www.cisco.com/en/US/products/ps6536/tsd_products_support_series_home.html

Cisco Unified Service Statistics Manager

http://www.cisco.com/en/US/products/ps7285/tsd_products_support_series_home.html

Cisco Unified Provisioning Manager

http://www.cisco.com/en/US/products/ps7125/tsd_products_support_series_home.html

Cisco Resource Management Essentials (RME)

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/tsd_products_support_series_home.html

Managed Services

Cisco Unified Communications System Managed Services

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html

Communications Infrastructure

Cisco IOS Software Release 12.4 T

http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.html

Cisco 2800 Series Routers/Voice Gateways

http://www.cisco.com/en/US/products/ps5854/tsd_products_support_series_home.html

Cisco 3700 Series Voice Gateways/Gatekeepers

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html

Cisco 3800 Series Integrated Services Routers

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html

Cisco 7200 Series Voice Gateways

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html

Cisco 870 Integrated Services Router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html

Cisco Integrated Services Router (ISR) 1861

http://www.cisco.com/en/US/products/ps5853/tsd_products_support_series_home.html

Cisco Unified Border Element

http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html

Cisco Catalyst 500 series Switch

http://www.cisco.com/en/US/products/ps6545/tsd_products_support_series_home.html

Cisco Catalyst 3550 Series Access Switches

http://www.cisco.com/en/US/products/hw/switches/ps646/tsd_products_support_series_home.html

Cisco Catalyst 3560 Series Access Switches

http://www.cisco.com/en/US/products/hw/switches/ps5528/tsd_products_support_series_home.html

Cisco Catalyst 3750 Series Data Center Switches

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html

Cisco Catalyst 4500 Series Access Switches

http://www.cisco.com/en/US/products/hw/switches/ps4324/tsd_products_support_series_home.html

Cisco Catalyst 6500 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html

Cisco Catalyst 6600 Series Voice Gateways

http://www.cisco.com/en/US/products/hw/switches/ps700/tsd_products_support_eol_series_home.html

Cisco VG224/248 Analog Voice Gateways

http://www.cisco.com/en/US/products/hw/gatecont/ps2250/tsd_products_support_series_home.html

Cisco ATA 186,188 (analog telephony adaptor)

http://www.cisco.com/en/US/products/hw/gatecont/ps514/tsd_products_support_series_home.html


.

Limitations and Restrictions

This section includes the following topics:

Important Notes

Resolved Caveats

Open Caveats

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, go to this URL: http://tools.cisco.com/Support/BugToolKit/

Cisco offers a Product Alert Tool that provides you the ability to set up one or more profiles that will enable you to receive email notification of new Field Notices, Product Alerts or End of Sale information for the products that you have selected. The Product Alert Tool is available at:

http://tools.cisco.com/Support/PAT

Important Notes

This section includes important notes related to the testing of Cisco Unified Communications System Release 7.1(2) for IP telephony and includes the following issues:

12.4(24)T memory fragmentation causing failed calls (CSCsy34772)

HP SCSI Hard Drive Firmware Update

Unity deployment with multiple exchange server does not work with CUPM (CSCso65108)

Unable to provision trunks, MGCP GW, VM ports and Media resources (CSCso66982)

High CPU Utilization Causing Call Failures (CSCsr56225)

Firewall Services Module (FWSM) does not support TCP SACK option (CSCeb1675, CSCsr81535, and CSCsi54863)

12.4(24)T memory fragmentation causing failed calls (CSCsy34772)

When you configure ISR 38xx routers for Cisco Unified Survivable Remote Site Telephony (SRST) or Unified Communications Manager Express, the minimum RAM required is 512MB. If the RAM is less than 512 MB, the router becomes non responsive and voice calls will start to fail, and the memory allocation failure and tracebacks are logged in the buffer.

HP SCSI Hard Drive Firmware Update

The HP SCSI hard drive firmware update issue addresses the following defects:

CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts

CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD

CSCso98836: HP Ultra320 SCSI HDD FW Upgrade

CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00677430 (available at http://www.hp.com) may exhibit reduced performance or have excessive timeouts. This performance issue is caused by the dynamically adjusted seek time profile table in the drive firmware after it becomes degraded.

When this problem occurs, the reduced performance is characterized by occasional brief delays in command response time while servicing random workloads and in severe cases the drive may exhibit command timeouts, which requires a server reboot for recovery.

CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00542020 (available at http://www.hp.com) may report media errors or illuminate the drive fault LED. The corrected firmware version (HPB4 or later) reduces the hard drive idle time that could potentially lead to build-up of media lubricant on the disk surface or drive head, causing the drives to report media errors or illuminate the drive fault LED.

CSCso98836: HP Ultra320 SCSI HDD FW Upgrade

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00859596 (available at http://www.hp.com) may exhibit timeouts and SCSI downshifts.

These problems may occur on the following server models:

MCS-7835-1266 (DL380-G2)

MCS-7835H-2.4 (DL380-G3)

MCS-7835H-3.0 (DL380-G3)

MCS-7835-H1 (DL380-G4)

MCS-7845-1400 (DL380-G2)

MCS-7845H-2.4 (DL380-G3)

MCS-7845H-3.0 (DL380-G3)

MCS-7845-H1 (DL380-G4)

The affected hard drives for these problems are listed in the associated HP Customer Advisories. However, the Cisco provided HP SCSI Hard Drive Firmware Update CD can be applied to all listed server types and the impacted drives will be updated if applicable.

To update the firmware to a Cisco tested level, use the Cisco provided HP SCSI Hard Drive Firmware Update CD released simultaneous to the Unified Communications 7.0(1) system release. For more details on installing the firmware, see the README.txt file for HP SCSI Hard Drive Firmware Update CD.

The ISO image for the Cisco provided HP SCSI Hard Drive Firmware Update CD and associated readme file may be obtained from Cisco.com at the following navigation path:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

From the Tools and Resources Downloads page, go to:

Communications Infrastructure ->

Voice Servers ->

Cisco 7800 Series Media Convergence Servers

<SERVER MODEL>

Latest Releases ->

Firmware ->

<Select: HP_SCSI_FW-1.0.1.iso>

<Select: HP_SCSI_FW-Readme.txt>

Unity deployment with multiple exchange server does not work with CUPM (CSCso65108)

Cisco Unified Provisioning Manager (CUPM) can be used to create mailboxes only on the default mailstore in partner exchange server and cannot be used to create mailboxes in exchange servers other than the partner exchange server. This is a limitation for enterprise customers with Unified messaging system and many voicemail deployments with more than one exchange servers in their network.

To workaround this issue, move the mailboxes to the desired mailstore in desired exchange server using Microsoft Exchange task Wizard.

Unable to provision trunks, MGCP GW, VM ports and Media resources (CSCso66982)

Cisco Unified Provisioning Manager provides a reliable and scalable Web-based solution for managing a your next-generation communications services in an integrated IP telephony, voicemail, and messaging environment including:

Cisco Unified Communications Manager

Cisco Unified Communications Manager Express

Cisco Unity

Cisco Unity Express

Cisco Unity Connection systems

Cisco Unified Mobility

Cisco Unified Communications Manager side of Presence provisioning, including client provisioning for Cisco Unified Personal Communicator

However Provisioning Manager does not support the configurations of the following in Cisco Unified Communications Manager:

MGCP Gateway

SIP Trunk

ICT Trunk (non-GK controlled)

ICT Trunk (GK controlled)

H225 Trunk (GK Controlled)

Gatekeeper

Voicemail Ports

Transcoder

Conference Bridge

MoH Servers and source

Media Termination Point

SRST Reference

Date/Time Group

AAR Group

FAC

CMC

This issue can be resolved by using Cisco Unified Communications Manager Administration GUI to configure the above components.

High CPU Utilization Causing Call Failures (CSCsr56225)

Robert/Tim, This defect is in C state. Can we remove this defect from the RNs?

For the Cisco 2801, 2851, and 7200 Series routers with Cisco IOS image 12.4(20)T, a higher CPU utilization is causing call failures.

Currently, there is no workaround for this problem.

Firewall Services Module (FWSM) does not support TCP SACK option (CSCeb1675, CSCsr81535, and CSCsi54863)

The following defects are related to the lack of SACK support in the FWSM:

CSCeb16752: Support TCP selective ACK for TCP connection - TCP SACK option

CSCsr81535: CUCM SDL Links go out of service under load with seq# rand and SACK data

CSCsi54863: FWSM: new MPC command to clear TCP Sack-Permitted option in 3WHS - SACK

The Firewall Services Module (FWSM) does not support the TCP SACK option, which means that the sequence numbers carried in the TCP SACK option are not randomized the same way the normal TCP sequence numbers are randomized as they cross FWSM. Due to this issue the sequence numbers carried in the TCP SACK option will appear corrupted to the TCP end points and may reject these packets. This issue is documented in CSCeb16752.

Many TCP end points, among others like the Cisco Unified Communication Manager and Cisco Unified Presence Server support the TCP SACK option to speed up data transfer in case of packet loss. If two such end points establish a TCP session through the FWSM, they will agree during the 3-way handshake to use the TCP SACK option in case of a packet loss. However, if there is packet loss and the end points attempt to use TCP SACK option, they will encounter the problem described in CSCeb16752 and the TCP session may fail. One such instance of a failure is captured in CSCsr81535, where the SDL link between two Cisco Unified Communication Managers went out of service due to this issue.

A workaround to this problem was introduced through the defect CSCsi54863. The no sysopt connection tcp sack-permitted command in global configuration mode will instruct the FWSM to modify the TCP packets during the 3-way handshake as if the TCP end points did not support the TCP SACK option. This way the end points will not attempt to use the TCP SACK option and so the lack of support for this option in the FWSM will not cause any problems.


Note The no sysopt connection tcp sack-permitted command does not work for pre-allocated connections. Pre-allocated connections are connections opened by an inspect. In Unified Communications, the H.323/H.225 and the SIP inspects may open pre-allocated TCP connections. This means that calls that rely on H.323 or SIP signaling crossing and FWSM may still experience intermittent call failures despite applying the workaround described in the defects.


Resolved Caveats

This section lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 7.1(2) for IP telephony.


Note For information on the caveats that were resolved in specific versions of each component, refer to the appropriate release notes for each component.


To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 4 to access the Bug Toolkit.

Table 4 Resolved Caveats Not Included in Cisco Unified Communications Release 7.1(2) 

Identifier
Headline
Severity 1-3 caveats

CSCsq73027

Unified Communications Manager Express registrations fails during FW-SIP testing in CEF mode

CSCsu46215

H.323 communication fails through FWSM with tcp-normalizer enabled

CSCsy58849

Cisco Unified Personal Communicator video call paused indefinitely for call routed through H.323 trunk

CSCsz34001

High CPU and IOwait during load on Unified Communications Manager Business Edition version 7.1.2

CSCsz91530

Logical Partitioning feature not working for conference with multiple H.323 gateway added in Route group

Severity 4-6 caveats

CSCso17336

Backup not adjusted for daylight savings time

CSCsy86643

Unified Communications Manager has limitation while using Logical Partitioning with Meeting place and Meetingplace Express


Open Caveats

This section lists known caveats, grouped by severity, related to the testing of IP telephony components in Cisco Unified Communications Release 7.1(2) and previous releases, which were not resolved at the time this document was written.

For additional information on each defect, click on the linked caveat number in the Identifier column in Table 5 to access the Bug Toolkit.

Table 5 Open Caveats

Identifier
Headline
Severity 1-3 Caveats

CSCsu48147

Cisco Unified Personal Communicator gets stuck in call after other party hangs up

CSCsx97983

ASA5510 runs out of memory after upgrade to ASA version 8.2

CSCsy18275

Voice mail account not disassociated from Cisco Unified Provisioning Manager subscriber after synchronization

CSCsy34772

12.4(24)T memory fragmentation causing failed calls. See also Important Notes

CSCsz34697

Session not created for SIP/UDP trunk

CSCsz12278

Disabling send messages to system distribution list in Class of Service (COS) does not take effect for Voice user Interface users

CSCsz19793

CONF call releasing 3rd party to reorder tone

CSCsz21235

CSA CoreDump generated in Cisco Unified Communications Manager CUCM 7.1(2)

CSCsz23296

Cisco Unified Enterprise Attendant Console behavior on calls to RSVP mandatory sites

Severity 4-6 Caveats

CSCsd62658

Certificate Authority Proxy Function (CAPF) logging requires service restart

CSCse71185

Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts.

See also Important Notes.

CSCsk37734

Uploading duplicate contact in a outbound campaign fails; however, the import tool displays upload successful message

CSCso65108

Unity deployment with multiple exchange server does not work with CUPM

See also Important Notes.

CSCso66982

Unable to provision trunks, MGCP GW, VM ports and Media resources

See also Important Notes.

CSCsq43974

VPIM configuration: hostnames should also be allowed for Active/Active cluster

CSCsq56099

Support Station Update Capabilities Version2 message for Unified Communications Manager Express

CSCsw41371

Cisco Unified Border Element should support H323 <--> SIP Video Interoperability

CSCsy89432

No speech path after park retrieval in Cisco Unified Communications Manager Express phones

CSCsy40833

Handset speaker active when using Headset

CSCsy74205

Cisco Unified Operations Manager is unable to monitor critical unity connection Services

CSCsy86514

Logical partitioning support in MeetingPlace Express

CSCsy52746

Cannot clear Network Locale and Media Resource List attribute values in device pool

CSCsz12017

Alert that auto failback is not available when the secondary publisher is acting as primary publisher


Troubleshooting

For important troubleshooting information, tips, and recommendations related to Cisco Unified Communications System Release 7.1(2) for IP telephony, see the troubleshooting information at:

http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/ENT/Introduction_to_Troubleshooting.html

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html