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Release Notes for Cisco Personal Assistant Release 1.4(2)

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Release Notes for Cisco Personal Assistant Release 1.4(2)

Table Of Contents

Release Notes for Cisco Personal Assistant Release 1.4(2)

Contents

System Requirements and Supported Software

Hardware Requirements

Software Requirements

Requirements for Integrating Cisco Unity with Personal Assistant

Supported Optional Software

Determining the Personal Assistant Version

Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Compact Disc

Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Patch File

Upgrading to Personal Assistant 1.4(2) from Version 1.3(x)

New and Changed Requirements and Support—Release 1.4(2)

Cisco Security Agent for Cisco Personal Assistant

IP Telephony Operating System

New and Changed Functionality—Release 1.4(2)

Installation and Upgrade Notes

Configuring the Corporate Directory

Disabling the Cisco Security Agent Service

Integrating Personal Assistant with Exchange 5.5

Updating JTAPI Files When Cisco CallManager Is Upgraded After Personal Assistant 1.4(x) Is Installed

Upgrading the IP Telephony Operating System

Limitations and Restrictions

Cisco Unity Phone Password Cannot Be Reset in Personal Assistant

Effect on Access to User Interface When Cisco CallManager Is Unavailable

Encoding for Cisco Unity Recorded Names and Voice Messages

Extension Not Displayed for Calls Through a Gateway

Outlook 2002 Service Pack 2 Problems with Address Book Synchronization

Personal Assistant Cannot Be Uninstalled

Personal Assistant Configuration on the Network

Personal Assistant with Cisco CallManager 3.2(3)

Rule-Processing for Systems with Other JTAPI Applications

Voice-Message Labeling When Calling from Another User Phone

Voice Messages Cannot Be Forwarded to Multiple Users

Caveats

Open Caveats—Release 1.4(2)

Resolved Caveats—Release 1.4(2)

Documentation Updates

Errors

Dialing by Name and Department or Location: Cisco Personal Assistant User Guide

Identifying the Cisco Unity System Mailbox Name When Configuring Messaging: Cisco Personal Assistant Installation and Administration Guide

Skipping Choices in Disambiguation: Cisco Personal Assistant User Guide

Omissions

Call-Forwarding Rule Tester for Systemwide Rules: Cisco Personal Assistant Installation and Administration Guide

Corporate Directory Settings: Cisco Personal Assistant Installation and Administration Guide

Dialing by Name and Department or Location: Cisco Personal Assistant User Guide

Integrating Personal Assistant with Exchange 5.5: Cisco Personal Assistant Installation and Administration Guide

Returning to the Main Configuration Page from the Systemwide Rules Pages: Cisco Personal Assistant Installation and Administration Guide

Troubleshooting Information

Cisco Personal Assistant Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for Cisco Personal Assistant Release 1.4(2)


Published October 3, 2003

These release notes contain requirements, upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Personal Assistant Release 1.4(2).

The latest software upgrades for Personal Assistant are available on the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.

Contents

This document contains the following sections:

System Requirements and Supported Software

Determining the Personal Assistant Version

Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Compact Disc

Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Patch File

Upgrading to Personal Assistant 1.4(2) from Version 1.3(x)

New and Changed Requirements and Support—Release 1.4(2)

New and Changed Functionality—Release 1.4(2)

Installation and Upgrade Notes

Limitations and Restrictions

Caveats

Documentation Updates

Troubleshooting Information

Cisco Personal Assistant Documentation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

System Requirements and Supported Software

Hardware Requirements

A server that meets Personal Assistant specifications. Refer to the Cisco Personal Assistant 1.4 Supported Platforms List at http://cisco.com/en/US/products/sw/voicesw/ps2026/products_data_sheets_list.html.


Caution Cisco TAC does not provide any assistance for installing, customizing, or troubleshooting Personal Assistant on a platform that is not on the Cisco Personal Assistant 1.4 Supported Platforms List.

Software Requirements

Cisco CallManager on a separate server. Versions 3.3, 3.2, and 3.1 are supported.

LDAP-enabled directory services such as the Cisco CallManager integrated DC directory, Microsoft Active Directory, or Netscape Directory Services for storing corporate and personal directory information (names, phone numbers, e-mail addresses, etc.).

A web browser. Internet Explorer 6.0 and 5.x, and Netscape Navigator 4.x are supported.

If you are integrating Personal Assistant with a messaging system, one of the following systems on a separate server:

Cisco Unity version 2.4(6) or later with Exchange 2000 or Exchange 5.5.

Avaya Octel messaging.

Note that for voice-mail browsing in Personal Assistant, Cisco Unity with Exchange is required. Users cannot browse voice mail on other messaging systems in Personal Assistant.

If you are supporting e-mail paging, an SMTP-compliant e-mail paging server.

If you are sending Personal Assistant error messages to Syslog for collection and analysis, a CiscoWorks 2000 server in your network. CiscoWorks 2000 RME 3.3 is supported.

Requirements for Integrating Cisco Unity with Personal Assistant

For each user, the values for the Unique Attribute for Corporate Directory and Unique Attribute for Message Store fields must match. For example, if you select the fields cn for the corporate directory and sAMAccountName for the Exchange message store, for each user, the values in the two fields must be identical.

For information about setting the fields, refer to the "Messaging Configuration" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide.

Cisco Unity messages and recorded names must be encoded in G.711 Mu-Law format.

Supported Optional Software

The following optional software has been qualified by Cisco for use with Personal Assistant:

Cisco Intrusion Detection System (IDS) Host Sensor.


Note Cisco IDS Host Sensor Agent will no longer be supported by Cisco beginning in May 2004. For an intrusion-prevention application on the Personal Assistant server, we recommend that you use Cisco Security Agent for Cisco Personal Assistant. For more information, refer to Release Notes for Cisco Security Agent for Cisco Personal Assistant Release 1.0(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/secagent/psa101rn.htm.


Cisco Security Agent for Cisco Personal Assistant version 1.0(1).

McAfee NetShield versions 7.0 and 4.0.

NetIQ VoIP Manager version 2.0 (install only the agent on the Personal Assistant server).

Determining the Personal Assistant Version

To Determine the Personal Assistant Version


Step 1 In the Personal Assistant administration interface, go to the Help > About Cisco Personal Assistant page.

Step 2 Click Details. The Personal Assistant version is displayed in the message.


Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Compact Disc

Personal Assistant version 1.4(2) is available on a compact disc. The software must be upgraded on each Personal Assistant server.

We recommend that before you upgrade Personal Assistant, you upgrade the IP telephony operating system to the latest version. New versions can include security patches, cumulative security patches, engineering specials, BIOS and driver updates, and other customizations specific to Cisco platforms and applications.

Cisco IP telephony operating system releases and information are available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.

Do the six procedures in this section in the order listed to upgrade Personal Assistant on a system that is currently running Personal Assistant 1.4(1).

Note that Personal Assistant will be out of service while the system is upgraded. Plan to upgrade the product on a day and time when the elimination of the Personal Assistant service will have the least impact.


Note If you are using the patch file to upgrade to Personal Assistant 1.4(2), see the "Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Patch File" section.


If virus-scanning software is installed on the Personal Assistant server, disable the virus-scanning services so that they do not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Disable the Cisco Security Agent Service (If Applicable)."

To Disable Virus-Scanning Services (If Applicable)


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Disable each virus-scanning service:

a. In the right pane, double-click the service.

b. Click the General tab, and click Stop.

c. In the Startup Type list, click Disabled, and click OK.

Step 4 When all virus-scanning services have been disabled, close the Services MMC.


If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, disable the Cisco Security Agent service so that it does not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Upgrade Personal Assistant Software by Using the Compact Disc."

To Disable the Cisco Security Agent Service (If Applicable)


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Cisco Security Agent.

Step 3 Click the General tab, and click Stop.

Step 4 In the Startup Type list, click Disabled, and click OK.

Step 5 Click OK to close the Cisco Security Agent Properties dialog box.

Step 6 Close the Services MMC.


To Upgrade Personal Assistant Software by Using the Compact Disc


Step 1 Insert the Personal Assistant Installation CD in the CD-ROM drive. The Personal Assistant installation program automatically launches.

Step 2 In the Welcome window, click Next.

Step 3 In the End-User License Agreement window, click I Agree to accept the terms and continue.

The Cisco Personal Assistant Components window displays the components installed for the current version of Personal Assistant.

Step 4 Click Next.

The Cisco Personal Assistant Locales window displays the locales installed for the current version of Personal Assistant.

Step 5 Click Next.

The Cisco CallManager Database Location window displays the following information:

Host name of the Cisco CallManager publisher.

Windows 2000 user name for the server that is the Cisco CallManager publisher.

SQL Server user name for the SQL server used by the Cisco CallManager publisher.

Step 6 Enter the Windows 2000 password and the SQL Server password.

The passwords must match those on the Cisco CallManager publisher server. If you do not have passwords set for Windows 2000 and SQL Server on the Cisco CallManager system, do not enter them here.


Note You must be able to access the Cisco CallManager system from the computer on which you are upgrading Personal Assistant. When you click Next, the installer verifies connectivity to the Cisco CallManager system. If it cannot reach Cisco CallManager, it generates an error and the upgrade will not continue.


Step 7 Click Next.

Step 8 In the Ready to Install Cisco Personal Assistant window, click Next.

The upgrade of Personal Assistant components takes 10 to 15 minutes. Note that the upgrade program blanks the password for the Personal Assistant server. When complete, the program prompts you to reset the password for the Cisco IP Telephony Applications server. Note that the prompt actually is referring to the password for the Personal Assistant server.

Step 9 Set the password for the Personal Assistant server, and click OK.

Step 10 Click Yes to restart the computer.


If you choose not to refresh the system at this time and if you have virus-scanning software installed on the Personal Assistant server, ensure that the virus-scanning services are disabled during the first system refresh.

To Refresh the System


Step 1 Log on to the Personal Assistant Administration interface.

Step 2 Click System > Speech Services.

Step 3 On the Speech Services Configuration page, click Refresh Now.

Note that it can take up to an hour for Personal Assistant to refresh the server configuration and to reload directory and speech-recognition grammars, depending on the size of the corporate directory.

Step 4 After the refresh is complete, verify the refresh status by clicking Refresh Details.

If the refresh was not successful, refer to Personal Assistant troubleshooting information to fix the problem. Otherwise, Personal Assistant services may not be running.


If virus-scanning software is installed on the Personal Assistant server, re-enable the virus-scanning services after the system refresh completes successfully. Otherwise, skip to the next procedure, "To Re-enable the Cisco Security Agent Service (If Applicable)."

To Re-enable Virus-Scanning Services (If Applicable)


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Re-enable each virus-scanning service:

a. In the right pane, double-click the service.

b. On the General tab in the Startup Type list, click Automatic, and click OK.

c. In the right pane, right-click the service, and click Start.

Step 4 When all virus-scanning services have been re-enabled, close the Services MMC.


If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, you must re-enable the Cisco Security Agent service before it can start monitoring the Personal Assistant server again.

To Re-enable the Cisco Security Agent Service (If Applicable)


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Cisco Security Agent.

Step 3 On the General tab, in the Startup Type list, click Automatic.

Step 4 Click Start.

Step 5 Click OK to close the Cisco Security Agent Properties dialog box.

Step 6 Close the Services MMC.


Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Patch File

Personal Assistant version 1.4(2) is available as a patch release that you download from the Personal Assistant Software Download page. The patch file must be installed on each Personal Assistant server.

We recommend that before you upgrade Personal Assistant, you upgrade the IP telephony operating system to the latest version. New versions can include security patches, cumulative security patches, engineering specials, BIOS and driver updates, and other customizations specific to Cisco platforms and applications.

Cisco IP telephony operating system releases and information are available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.

Do the six procedures in this section in the order listed to upgrade Personal Assistant on a system that is currently running Personal Assistant 1.4(1).

Note that Personal Assistant will be out of service while the system is upgraded. Plan to upgrade the product on a day and time when the elimination of the Personal Assistant service will have the least impact.


Note If you are using the compact disc to upgrade to Personal Assistant 1.4(2), see the "Upgrading to Personal Assistant 1.4(2) from Version 1.4(1) by Using the Compact Disc" section.


If virus-scanning software is installed on the Personal Assistant server, disable the virus-scanning services so that they do not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Disable the Cisco Security Agent Service (If Applicable)."

To Disable Virus-Scanning Services (If Applicable)


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Disable each virus-scanning service:

a. In the right pane, double-click the service.

b. Click the General tab, and click Stop.

c. In the Startup Type list, click Disabled, and click OK.

Step 4 When all virus-scanning services have been disabled, close the Services MMC.


If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, disable the Cisco Security Agent service so that it does not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Upgrade Personal Assistant Software by Using the Patch File."

To Disable the Cisco Security Agent Service (If Applicable)


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Cisco Security Agent.

Step 3 Click the General tab, and click Stop.

Step 4 In the Startup Type list, click Disabled, and click OK.

Step 5 Click OK to close the Cisco Security Agent Properties dialog box.

Step 6 Close the Services MMC.


To Upgrade Personal Assistant Software by Using the Patch File


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.

Step 2 Click the file Pa-fmu.1-4-2.exe.

Step 3 Follow the on-screen prompts to complete the download.

Step 4 On the Personal Assistant server, browse to the location where you saved the downloaded file, and double-click it.

Step 5 Follow the on-screen prompts to complete the software upgrade.


If you choose not to refresh the system at this time and if you have virus-scanning software installed on the Personal Assistant server, ensure that the virus-scanning services are disabled during the first system refresh.

To Refresh the System


Step 1 Log on to the Personal Assistant Administration interface.

Step 2 Click System > Speech Services.

Step 3 On the Speech Services Configuration page, click Refresh Now.

Note that it can take up to an hour for Personal Assistant to refresh the server configuration and to reload directory and speech-recognition grammars, depending on the size of the corporate directory.

Step 4 After the refresh is complete, verify the refresh status by clicking Refresh Details.

If the refresh was not successful, refer to Personal Assistant troubleshooting information to fix the problem. Otherwise, Personal Assistant services may not be running.


If virus-scanning software is installed on the Personal Assistant server, re-enable the virus-scanning services after the system refresh completes successfully. Otherwise, skip to the next procedure, "To Re-enable the Cisco Security Agent Service (If Applicable)."

To Re-enable Virus-Scanning Services (If Applicable)


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Re-enable each virus-scanning service:

a. In the right pane, double-click the service.

b. On the General tab in the Startup Type list, click Automatic, and click OK.

c. In the right pane, right-click the service, and click Start.

Step 4 When all virus-scanning services have been re-enabled, close the Services MMC.


If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, you must re-enable the Cisco Security Agent service before it can monitor the Personal Assistant server again.

To Re-enable the Cisco Security Agent Service (If Applicable)


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Cisco Security Agent.

Step 3 On the General tab, in the Startup Type list, click Automatic.

Step 4 Click Start.

Step 5 Click OK to close the Cisco Security Agent Properties dialog box.

Step 6 Close the Services MMC.


Upgrading to Personal Assistant 1.4(2) from Version 1.3(x)

To upgrade to Personal Assistant 1.4(2) from version 1.3(x), refer to the "Installing and Upgrading Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4. The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

To upgrade from Personal Assistant version 1.2(x), you must first upgrade to Personal Assistant 1.3(x). Refer to the Cisco Personal Assistant 1.3 Administration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist3/eng/admgd/index.htm.

Upgrading from Personal Assistant version 1.1 is not supported.

New and Changed Requirements and Support—Release 1.4(2)

This section contains information about new and changed requirements and support in the Personal Assistant Release 1.4(2) time frame only. Refer to the release notes of the applicable version for information on new and changed requirements and support with earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.

Cisco Security Agent for Cisco Personal Assistant

Personal Assistant supports Cisco Security Agent for Cisco Personal Assistant Release 1.0(1) for intrusion prevention. The agent is available free of charge on the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.

For more information, refer to Release Notes for Cisco Security Agent for Cisco Personal Assistant Release 1.0(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/secagent/psa101rn.htm.

IP Telephony Operating System

Personal Assistant 1.4(2) ships with IP telephony operating system version 2000.2.5. If you are installing a new Personal Assistant system, use this version of the operating system.

New and Changed Functionality—Release 1.4(2)

There is no new or changed functionality for Personal Assistant 1.4(2). See the "Resolved Caveats—Release 1.4(2)" section.

Refer to the release notes of the applicable version for information on new and changed functionality with earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.

Installation and Upgrade Notes

For detailed information on installing a new Personal Assistant 1.4(x) system, refer to the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Configuring the Corporate Directory

There are additional considerations regarding several fields on the Corporate Directory Settings page in the Personal Assistant Administration interface. See the "Corporate Directory Settings: Cisco Personal Assistant Installation and Administration Guide" section under "Documentation Updates."

Disabling the Cisco Security Agent Service

If Cisco Security Agent for Cisco Personal Assistant is installed and running on the Personal Assistant server, you must disable the Cisco Security Agent service before you install or upgrade Personal Assistant. You re-enable the service when the installation or upgrade is complete.

For instructions and more information, refer to Release Notes for Cisco Security Agent for Cisco Personal Assistant Release 1.0(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/secagent/psa101rn.htm.

Integrating Personal Assistant with Exchange 5.5

If you are using Exchange 5.5, add the internet mail service connector on the Exchange 5.5 server. Otherwise, Personal Assistant will be unable to send e-mail for refresh notification, PIN changes, and paging.

For instructions, see the "Integrating Personal Assistant with Exchange 5.5: Cisco Personal Assistant Installation and Administration Guide" section under "Documentation Updates."

Updating JTAPI Files When Cisco CallManager Is Upgraded After Personal Assistant 1.4(x) Is Installed

If you upgrade to Cisco CallManager version 3.2 or 3.3 after you have installed Personal Assistant 1.4(x), you must update the JTAPI files on each Personal Assistant server. Personal Assistant includes the latest JTAPI files for each supported version of Cisco CallManager.

You can run a script to install the latest JTAPI files corresponding to the version of Cisco CallManager:

Cisco CallManager 3.3

Run the Pa-ccm33.bat script from the Program files\Cisco systems\Personal assistant\Lib folder.

Cisco CallManager 3.2

Run the Pa-ccm32.bat script from the Program files\Cisco systems\Personal assistant\Lib folder.



Note Running a script stops and restarts the Personal Assistant services, so you should plan to run the script when the suspension of the services will have the least impact.


Upgrading the IP Telephony Operating System

As a best practice, we recommend that you maintain the IP telephony operating system on the Personal Assistant server with the latest update or service release. New versions can include security patches, cumulative security patches, engineering specials, BIOS and driver updates, and other customizations specific to Cisco platforms and applications.

Cisco IP telephony operating system releases and information are available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.

Limitations and Restrictions

Cisco Unity Phone Password Cannot Be Reset in Personal Assistant

The Cisco Unity phone password cannot be reset by using the Personal Assistant Administration interface. When the Personal Assistant system is configured to authenticate users by using the Cisco Unity phone password as the Personal Assistant PIN, users can change their PINs only by resetting their phone passwords in Cisco Unity.

Effect on Access to User Interface When Cisco CallManager Is Unavailable

If the system is using the Cisco CallManager directory (DC Directory) as the corporate directory, users cannot log on to the Personal Assistant user web interface when the Cisco CallManager publisher is unavailable.

Encoding for Cisco Unity Recorded Names and Voice Messages

Personal Assistant cannot load Cisco Unity recorded names unless they are encoded in CCITT Mu-Law format (G.711 Mu-Law). Similarly, Personal Assistant cannot play Cisco Unity messages unless they are encoded in G.711 Mu-Law format.

Extension Not Displayed for Calls Through a Gateway

When a call goes through a gateway, Personal Assistant cannot display the caller extension; it displays the media port number instead.

Outlook 2002 Service Pack 2 Problems with Address Book Synchronization

With some versions of Microsoft Outlook 2002 Service Pack 2, Outlook can crash when users try to access an Outlook contact created by the synchronization with their address books.

The problem with Outlook 2002 Service Pack 2 is known and occurs when any application creates contacts.

To avoid the problem, install Outlook 2002 version 10.<4608 or later>.4219 SP-2.

For more information, refer to caveat CSCuk45497. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.)

Personal Assistant Cannot Be Uninstalled

Personal Assistant does not provide a program for uninstalling the software.

Personal Assistant Configuration on the Network

The following list describes limitations and restrictions on how Personal Assistant can be configured on the network:

You cannot install Personal Assistant on the same server as any other Cisco IP Telephony applications, such as Cisco CallManager, Cisco Interactive Voice Response (IVR), and Cisco Auto Attendant. The installation program will terminate if it detects any such applications already installed on the server.

You cannot install Personal Assistant on a Windows domain controller.

To integrate Personal Assistant with Cisco Unity 2.4(6) or later (with Exchange 2000 or 5.5), you must have those applications installed on your network on servers separate from Personal Assistant. If you are using Windows 2000 domains on your network, you must install Personal Assistant in the same domain as the Exchange server or in a domain trusted by its domain.

You cannot mix different versions of Personal Assistant components in the same cluster.

You cannot install the enhanced text-to-speech server on the Cisco CallManager server or on the Cisco Unity server.

Personal Assistant with Cisco CallManager 3.2(3)

When the system is using Cisco CallManager 3.2(3), Personal Assistant cannot access the Cisco CallManager PIN to use as the Personal Assistant PIN.

The first time users access an authenticated feature, Personal Assistant prompts them to set a PIN, even if they have already set a PIN in Cisco CallManager. Personal Assistant continues to authenticate against the PIN set in Personal Assistant. The Cisco CallManager PIN cannot be reset by using the Personal Assistant Administration interface.

In addition, Personal Assistant cannot access the Cisco CallManager locale preference. As a result, the Cisco CallManager locale is not presented to users for locale synchronization when they log on to the Personal Assistant user web interface for the first time.

Rule-Processing for Systems with Other JTAPI Applications

To allow another JTAPI application (such as IPMA) to intercept and process an incoming call first, when Personal Assistant and the other application are installed on the same Cisco CallManager cluster, you must disable rule processing on calls made through the Personal Assistant route point.

Voice-Message Labeling When Calling from Another User Phone

When a user makes a call through Personal Assistant from another user phone, if the call is transferred to voice mail and the user leaves a message, the message is not labeled as being from the user who called. Instead, it is labeled as being from the user to whom the phone is associated.

Voice Messages Cannot Be Forwarded to Multiple Users

Personal Assistant allows a user to forward a Cisco Unity voice message to only one user at a time.

Caveats

This section describes severity 1, 2, and select severity 3 caveats.

If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Note that this section contains caveat information for Personal Assistant Release 1.4(2) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.

Open Caveats—Release 1.4(2)

Table 1 Cisco Personal Assistant Release 1.4(2) Open Caveats 

Caveat Number
Severity
Description

CSCdx82299

3

If the Cisco CallManager service is not running on the publisher when the publisher's hostname or IP address is entered during Personal Assistant installation, the installation fails and an error message appears.

Workaround

Start the Cisco CallManager service (if present) on the publisher, and keep it running while Personal Assistant is being installed. The service can be stopped once the Personal Assistant installation is complete.

CSCdz06857

3

After upgrading Personal Assistant, Cisco Unity recorded names cannot be loaded for use as Personal Assistant spoken names.

This is seen when upgrading to Personal Assistant version 1.3(3) and later. It happens because Personal Assistant looks for the names in the wrong location.

Workaround

Provide Personal Assistant with the correct location where Cisco Unity is installed by setting the value PROMPTS_DIR = \C$\Commserver\Stream Files in the PAROOT/Etc/VMBootstrap3.properties file.

CSCea32192

3

When a Personal Assistant user calls the Personal Assistant route point, they get a busy tone. Also, the Personal Assistant interceptor route point fails to intercept incoming calls.

The problem was observed only once when Personal Assistant froze and the following error appeared in the Personal Assistant log: CAUSE_STATE_INCOMPATIBLE

Workaround

Restart the Personal Assistant server.

CSCea92089

3

Dialing by name and department fails. For example, when a user says "Department," or enters touch tone(s) 4 or 4# for the dial by name and department option, the call is dropped.

This happens when the system administrator has created the department, but a Personal Assistant system refresh has not yet been successfully completed.

Workaround

Go to the System > Speech Services Configuration page, and click Refresh Now to manually refresh the system.

CSCeb18705

3

Personal Assistant does not preserve the redirect reason code when forwarding to voice mail.

A calls B, B's call is intercepted by Personal Assistant, Personal Assistant redirects the call to C, C does not answer. The call is forwarded to voice mail. Voice mail plays the busy greeting instead of the no answer greeting.

There is no workaround.

CSCeb55027

3

The Personal Assistant server suddenly restarts. An error message like this appears in the system event log: "Transmit No Buffers."

This problem was observed on a Personal Assistant 1.3(4.1) system running on a 7835-1000 and integrated with Cisco CallManager version 3.2(2c)ES77.2.

There is no workaround.

CSCeb69998

3

The error message, "Please enter a Call Pickup Timeout of no more than 60 seconds" appears when a user attempts to save the configuration on the Preferences -> Settings page.

The default call pickup timeout value for the user is limited to 60 seconds or less. If the Call Pickup Timeout field on the Settings page is blank, Personal Assistant uses the timeout value set by the administrator. Therefore, if the user does not fill in a timeout value, and if the administrator set a timeout value greater than 60 seconds, the error message displays when the user tries to save the information on the page.

Workaround

On the Settings page, enter a user call pickup timeout value of no more than 60 seconds.

CSCin26366

3

When installing or upgrading Personal Assistant software, the installation fails and an error message appears saying, "Connected successfully using the information supplied, but could not find a CallManager database on the server. Please check the information and retry."

This is sometimes seen when Personal Assistant is installed with Cisco CallManager 3.3.

Workaround

Do the following procedure to update or create a system data source in the ODBC Data Source Administrator to use TCP/IP to connect to the Cisco CallManager database.

1. On the Windows Start menu, click Settings  > Control Panel >  Administrative Tools >  Data Sources (ODBC).

2. Click the System DSN tab.

3. If the data source exists, double-click the name of the data source, click Next in the Microsoft SQL Server DSN Configuration dialog box, and skip to Step 8. Otherwise, skip to Step 4.

4. Click Add.

5. In the Create New Data Source dialog box, click SQL Server from the list, and click Finish.

6. In the Create a New Data Source to SQL Server dialog box, enter a name (for example, PACCMDB) and a description for the data source in the applicable fields.

7. In the Server list, click the hostname or IP address of the Cisco CallManager publisher server. Note that the ODBC sources on all servers in the Personal Assistant cluster must use the same publisher database.

8. Click Next.

9. Click Client Configuration.

10. In the Add Network Library Configuration dialog box, confirm that the correct Cisco CallManager hostname or IP address appear in the Server Alias and Server Name fields.

11. Under Network Libraries, click TCP/IP.

12. Click OK.

13. Click With SQL Server Authentication Using a Login ID and Password Entered by the User, then enter the Login ID and Password for the Cisco CallManager publisher database.

14. Click Next until you get to the last page, then Click Finish.

15. In the dialog box that appears, click Test Data Source.

Confirm that the test completes successfully.

16. Click OK to complete the configuration.

CSCin33912

3

When directory lookup rules are configured, some Personal Assistant calls are caught in a loop.

For example, if Personal Assistant users have 4-digit extensions and if the directory stores 10-digit numbers, then Personal Assistant administrators need to configure directory lookup rules. When directory lookup rules are configured, if a user is called when they have an active rule directing calls to their work phone with call screening enabled, or if their work phone is a part of a destination group to which calls are routed, Personal Assistant does a directory lookup and tries to route the call to the 10-digit number. If all 10 digit-numbers are routed through a gateway, then the call goes out through the gateway and comes back in. Personal Assistant treats this as a new incoming call and applies the user's rules again, causing the call to be caught in a loop.

Workaround

Configure system dial rules in such a way that all internal calls are not routed through the PSTN gateway.

For example, if all corporate directory numbers follow the pattern 408-525-37XX, you can configure a dial rule with the phone number prefix as 40852537, the number of digits as 10, and the number of prefix digits to remove as 6.

CSCuk45496

3

Personal Assistant plays the main menu prompt during a dial-by-location or dial-by-department session.

When Personal Assistant does not find the spoken name in the location or department specified, or does not recognize the name, it replays the main menu prompt instead of replaying the dial-by-location or dial-by-department prompt.

Workaround

Say "Location" or "Department," to return to the dial-by-location or dial-by-department mode.

CSCuk45601

3

Personal Assistant speech recognition is slow to respond to voice input.

This occurs the first time speech recognition is used after either the Personal Assistant server is restarted or the system is refreshed.

There is no workaround.

CSCuk45726

3

Cannot access voice mail, calendar (for rules processing), or paging servers.

This occurs when one of the server names or mailbox names have changed after the first access attempt.

Workaround

Delete the MAPI profile from the Windows registry:

1. Log on to Windows by using the account under which the PAServer service is running.

2. On the Windows Start menu, click Run, then enter regedt32.exe, and press Enter.


Caution Caution: Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.)

3. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

4. Expand the registry key
HKEY_CURRENT_USER > Software > Microsoft > Windows NT > CurrentVersion > Windows Messaging Subsystem > Profiles.

5. Right-click Unity System Profile, and click Delete.

6. Close the registry editor.

The new profile should be automatically created the first time someone accesses voice mail through the Personal Assistant server.


Resolved Caveats—Release 1.4(2)

Table 2 Cisco Personal Assistant Release 1.4(2) Resolved Caveats 

Caveat Number
Severity
Description

CSCeb67135

3

A redirected call is then redirected back to the originator, and the call continues in this loop.

CSCuk45599

3

Personal Assistant DTMF collection is erratic on IP telephony operating system version 2000.2.4.

CSCuk45620

3

When you run the Personal Assistant installation program on an IP telephony operating system where the original version installed is 2000.2.4 or later, the program does not prompt you for a new administrator password, and does not prompt you to restart the server when the installation is complete.

CSCuk46139

3

Personal Assistant 1.4(1b) refresh fails with indications of grammar compilation failures.

This occurs when page size limits are present on the corporate directory, and the Personal Assistant server has just been upgraded from 1.3(4) to 1.4(1b).


Documentation Updates

Errors

This section lists errors in the current Cisco Personal Assistant documentation and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.

Dialing by Name and Department or Location: Cisco Personal Assistant User Guide

In Table 2-3, "Common Dialing Commands," in the "Using Speech-Enabled Directory Dialing" section in the "Using Personal Assistant to Make Calls, Forward Calls, and Access Voice Mail" chapter of the Cisco Personal Assistant User Guide, the spoken command column for dial by name and department or location includes the statement, "Personal Assistant searches for the person's number from a subgroup of your corporate directory."

The statement should say instead: "Personal Assistant searches for the person's number in both the corporate directory and users' entire personal address books. As it searches the corporate directory, it searches only the subgroup of entries for the specified department or location."

Identifying the Cisco Unity System Mailbox Name When Configuring Messaging: Cisco Personal Assistant Installation and Administration Guide

In the "Configuring Messaging" section in the "Configuring Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Step 3 of the procedure "To Identify the Cisco Unity System Mailbox Name" incorrectly instructs the administrator to expand <Cisco Unity Server Name>.

The step should say, "Expand <Cisco Unity Exchange Server Name>."

Skipping Choices in Disambiguation: Cisco Personal Assistant User Guide

The Cisco Personal Assistant User Guide incorrectly states that users can say "Skip" to skip to the next choice when Personal Assistant presents more than one match to a recorded name during a speech session.

Instead, users can say only "Next" to skip to the next choice. Note that users can also press the pound (#) key to skip.

Omissions

This section lists new and additional information that is not included in the current Cisco Personal Assistant documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.

Call-Forwarding Rule Tester for Systemwide Rules: Cisco Personal Assistant Installation and Administration Guide

The Cisco Personal Assistant Installation and Administration Guide should say that the call-forwarding rule tester for systemwide rules always assumes that the option Always Apply System Rules is selected.

Corporate Directory Settings: Cisco Personal Assistant Installation and Administration Guide

In the "Corporate Directory Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Table A-3 should include the following information.

Table A-3        System > Corporate Directory Settings Page 

Field
Considerations

Directory Server URL

Enter the URL for the corporate directory, including the port number.

The following instructions use the default port numbers for each type of directory:

For Cisco CallManager DC directory—Enter ldap://<Fully qualified domain name of the corporate directory server>:8404.

For Active Directory—If your users are contained in a single domain, enter ldap://<Fully qualified domain name of the domain controller>:389. If you have defined users in multiple domains, Enter ldap://<Fully qualified domain name of the Global Catalog server>:3268.

For Netscape Directory—Enter ldap://<IP address of the Netscape Directory server>:389.

Directory Admin DN

Enter the administrator name for the directory, if authentication is required for accessing the directory.

For Cisco CallManager DC directory—Enter cn=Directory Manager, o=domain.com.

For Active Directory—Enter <Active Directory administrator user ID>@<Fully qualified domain name>.

For Netscape Directory—Enter cn=Directory Manager.

Note that Directory Manager is the default administrator user ID for Cisco CallManager DC directory and for Netscape Directory. If your system is using a different administrator user ID, use the applicable value.

Directory Admin Password

Enter the administrative password for the directory, if authentication is required for accessing the directory.

Directory Search Base DN
for Users

Enter the Distinguished Name (DN) for the user node of your corporate directory.

For Cisco CallManager DC directory—Enter ou=<Root user DC directory node>, o=<Fully qualified domain name>. For example: ou=Users,o=Domain.com.

For Active Directory—Enter a comma-separated list of each component of the distinguished name for the user node in Active Directory. For example: if the node is UserNode1.Subdomain1.Domain.com, enter dc=UserNode1,dc=Subdomain1, dc=Domain,dc=com.

For Netscape Directory—Enter ou=People,o=<Fully qualified domain name>. For example: ou=People,o=UserNode1.Subdomain1.Domain.com.

Directory Search Filter

Enter an LDAP expression for restricting the entries retrieved. For example, you can limit the Personal Assistant directory lookups to a specific location, thus allowing users to use name dialing for employees only in the selected area. If your directory includes a "location" field, and "newyork" is a valid location in your directory, a directory search filter for limiting searches to New York would be "(location=newyork)."

For Cisco CallManager DC directory—If the user search base is set to the root node or domain, append !(description=ciscoPABUser) to the Directory Search Filter. For example, (&(objectclass=person)(!(description=ciscoPABUser))). Otherwise, Personal Assistant will be unable to distinguish between users in the corporate directory and users in the address book.

For Active Directory—Enter (&(objectclass=user)(objectcategory=Person)(legacyExchangeDN=*)).

For Netscape Directory—Enter (objectClass=person).

Note that the instructions above are valid for the typical configuration. The expression you enter might need additional search-filter parameters, depending on how your directory is structured. The expression must be valid for the directory you are using. If you do not know what to enter, refer to the documentation supplied with the directory, or ask your directory administrator for information on valid LDAP expressions for your corporate directory.

Click Test for Personal Assistant to validate the search filter.


Dialing by Name and Department or Location: Cisco Personal Assistant User Guide

Table 2-3, "Common Dialing Commands," in the "Using Speech-Enabled Directory Dialing" section in the "Using Personal Assistant to Make Calls, Forward Calls, and Access Voice Mail" chapter of the Cisco Personal Assistant User Guide should include the following entry in the Touchtone Key column for dialing by name and department or location:

Press 3 or 3# for location. Press 4 or 4# for department.

Integrating Personal Assistant with Exchange 5.5: Cisco Personal Assistant Installation and Administration Guide

The "Configuring Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide should include the following information:

If you are using Exchange 5.5, add the internet mail service connector on the Exchange 5.5 server. Otherwise, Personal Assistant will be unable to send e-mail for refresh notification, PIN changes, and paging.

To Add the Internet Mail Service Connector


Step 1 On the Exchange server, on the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.

Step 2 In the left pane, expand <Organization>.

Step 3 Expand <Site>.

Step 4 Expand Configurations.

Step 5 Click Connections.

Step 6 Click File > New Other > Internet Mail Service.

Step 7 In the Internet Mail Wizard window, click Next.

Step 8 Click Next.

Step 9 In the list, click the name of the Exchange server.

Step 10 Click Next.

Step 11 Click No, and click Next.

Step 12 Click Use DNS to Send Mail, and click Next.

Step 13 Click All Internet Mail Addresses, and click Next.

Step 14 Enter @<Fully qualified domain name of the site>, and click Next.

Step 15 Click Create/Use the Mailbox Called Administrator, and click Next.

Step 16 Enter the password for the service account, and click Next.

Step 17 Click Finish.

Step 18 Click OK to close the status message boxes, if applicable.

Step 19 Close Exchange Administrator.


Returning to the Main Configuration Page from the Systemwide Rules Pages: Cisco Personal Assistant Installation and Administration Guide

The Cisco Personal Assistant Installation and Administration Guide should include the following information:

In the Personal Assistant Administration interface, to return to the main configuration page from the Systemwide Rules pages, click System Configuration > Return to System Configuration.

Troubleshooting Information

Personal Assistant troubleshooting information can be found:

In the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

On the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.

Cisco Personal Assistant Documentation

For descriptions and URLs of Personal Assistant documentation on Cisco.com, refer to About Cisco Personal Assistant Documentation. The document is shipped with Personal Assistant and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/about/padoc.htm.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html