Table Of Contents
Release Notes for Cisco Personal Assistant Release 1.4(1)
Revised September 18, 2003
These release notes contain requirements, upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Personal Assistant Release 1.4(1).
This document contains the following sections:
System Requirements and Supported Software
A server that meets Personal Assistant specifications. Refer to the Cisco Personal Assistant Supported Platforms List at http://cisco.com/en/US/products/sw/voicesw/ps2026/products_data_sheets_list.html.
Caution Cisco TAC does not provide any assistance for installing, customizing, or troubleshooting Personal Assistant on a platform that is not on the Cisco Personal Assistant Supported Platforms List.
•Cisco CallManager on a separate server. Versions 3.3, 3.2, and 3.1 are supported.
•LDAP-enabled directory services such as the Cisco CallManager integrated DC directory, Microsoft Active Directory, or Netscape Directory Services for storing corporate and personal directory information (names, phone numbers, e-mail addresses, etc.).
•A web browser. Internet Explorer 6.0 and 5.x, and Netscape Navigator 4.x are supported.
•If you are integrating Personal Assistant with a messaging system, one of the following systems on a separate server:
–Cisco Unity with Exchange 5.5 or Exchange 2000, version 2.4(6) or later.
–Avaya Octel messaging.
Note that for voice-mail browsing in Personal Assistant, Cisco Unity with Exchange is required. Users cannot browse voice mail on other messaging systems in Personal Assistant.
•If you are supporting e-mail paging, an SMTP-compliant e-mail paging server.
•If you are sending Personal Assistant error messages to Syslog for collection and analysis, a CiscoWorks 2000 server in your network. CiscoWorks 2000 RME 3.3 is supported.
Requirements for Integrating Cisco Unity with Personal Assistant
•For each user, the values for the Unique Attribute for Corporate Directory and Unique Attribute for Message Store fields must match. For example, if you select the fields cn for the corporate directory and sAMAccountName for the Exchange message store, for each user, the values in the two fields must be identical.
For information about setting the fields, refer to the "Messaging Configuration" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide.
•Cisco Unity messages and recorded names must be encoded in G.711 Mu-Law format.
Supported Optional Software
The following optional software has been qualified by Cisco for use with Personal Assistant:
•Cisco Intrusion Detection System (IDS) Host Sensor.
•McAfee NetShield version 4.0.
•NetIQ VoIP Manager version 2.0 (install only the agent on the Personal Assistant server).
Determining the Personal Assistant Version
To Determine the Personal Assistant Version
Step 1 In the Personal Assistant administration interface, go to the Help > About Cisco Personal Assistant page.
Step 2 Click Details. The Personal Assistant version is displayed in the message.
Upgrading to Personal Assistant 1.4(1) from Version 1.3(x)
To upgrade to Personal Assistant 1.4(1) from version 1.3(x), refer to the "Installing and Upgrading Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4. The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
To upgrade from Personal Assistant version 1.2(x), you must first upgrade to Personal Assistant 1.3(x). Refer to the Cisco Personal Assistant 1.3 Administration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist3/eng/admgd/index.htm.
Upgrading from Personal Assistant version 1.1 is not supported.
New and Changed Support—Release 1.4(1)
This section contains information about new and changed support in the Personal Assistant Release 1.4(1) time frame only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Cisco Personal Assistant Enhanced Text to Speech
Personal Assistant enhanced text-to-speech (TTS) licenses are available for purchase. Enhanced TTS offers more robustness and scalability, and higher audio quality than the default TTS that is installed with Personal Assistant. In addition, enhanced TTS supports all of the locales that Personal Assistant supports, except Canadian French. The default TTS supports only American English.
For installation and configuration information, refer to the following sections of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4:
•"Installing the Enhanced Text-to-Speech Server," in the "Installing and Upgrading Personal Assistant" chapter.
•"Configuring Enhanced Text to Speech," in the "Configuring Personal Assistant" chapter.
The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Cisco Unity Phone Password Is Supported as Personal Assistant PIN
Personal Assistant supports using the Cisco Unity phone password as the user PIN, for systems integrated with Cisco Unity version 3.0 and later.
For more information, refer to the "Dialing Personal Assistant" section in the "Preparing Users for Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Interoperability with Other JTAPI Applications
Personal Assistant supports using other JTAPI applications (such as IPMA) installed on the same Cisco CallManager cluster. When the administrator disables rule-processing on calls made through the Personal Assistant route point, other JTAPI applications are able to intercept and process the call.
For information on setting the options, refer to the "Miscellaneous Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
See also the "Rule-Processing for Systems with Other JTAPI Applications" section, under "Limitations and Restrictions."
Supported Versions of Netscape Navigator
If you are using Netscape Navigator as a web browser, only 4.x versions of Netscape Navigator are supported for use with Personal Assistant.
User Documentation Available Only in English
The Cisco Personal Assistant User Guide and online Help for the Personal Assistant user web interface are available only in English.
New and Changed Functionality—Release 1.4(1)
This section contains information about new and changed functionality for Personal Assistant Release 1.4(1) only. Refer to the release notes of the applicable version for information about new and changed functionality in earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Bulk Deletions in the Personal Address Book
Personal Assistant allows users to remove more than one address book entry at a time.
Caller Selection from Multiple Pages of Search Results
When users search for callers—to add to their address book, to a caller group, or to include in a rule— they can select entries on multiple pages of search results and add them at the same time.
In previous versions of Personal Assistant, users added entries from one page at a time.
Call-Pickup Timeout Value for Each Destination in a Destination Group
Personal Assistant allows users to configure a different call-pickup timeout value for each destination in a destination group.
This feature is useful because not all destinations take the same amount of time to ring. For example, it might take longer for a system to ring a cell phone, so a user might need to set a longer timeout value for the cell phone to get the same number of rings.
If a user does not set a timeout value for a destination in a destination group, Personal Assistant uses the timeout value the user configured on the Settings page. If the user did not set a default value, Personal Assistant uses the systemwide timeout value set by the administrator.
Note that users cannot configure individual timeout values for pager and voice mail destinations.
Also note that users can set different timeout values for the same destination in different destination groups.
LDAP Query Limit on the Number of Results Per Page
You can set Personal Assistant to use a specified number of results per page when it does an LDAP query against the corporate directory. By default, Personal Assistant uses the page-size restriction placed on the LDAP server.
For more information, refer to the "Corporate Directory Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
LDIF File Option for Corporate Directory Refreshes
You can set Personal Assistant to read corporate directory information from an LDIF file when the system refreshes and when it restarts. By default, Personal Assistant uses an LDAP query, which, depending on the size of the data and the complexity of the system, can tie up the network. Instead of having each server in a multiple Personal Assistant cluster run a large, resource-intensive LDAP query, you can set up an LDIF file at a shared location and configure each server to read from it.
Note that Personal Assistant will still use LDAP queries for functions such as name-dialing and searching the corporate directory to copy users to the address book.
For more information, refer to the "Using an LDIF File" section in the "Configuring Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Locale Synchronization with Cisco CallManager or Cisco Unity
When users log on to the Personal Assistant user web interface for the first time, Personal Assistant allows them to set their preferred locale to match the locale set for Cisco CallManager or Cisco Unity (if applicable), if they are not already the same.
See also the "Personal Assistant with Cisco CallManager 3.2(3)" section, under "Limitations and Restrictions."
Personal Assistant Interface Changes
The Personal Assistant Administration interface and the Personal Assistant user web interface have been changed to improve usability. In both interfaces, some fields were changed or moved, and some field names were changed without changing their basic functionality.
The following pages were changed significantly:
•In the Personal Assistant Administration Interface, the Dial Rules Configuration page and the Directory Lookup Rules page were redesigned and the methods for using them changed.
•In the Personal Assistant user web interface, the Dial Rules page and the Rule page were redesigned and the methods for using them changed.
Proxy access allows users to give other users permission to access and manage their Personal Assistant accounts. For example, a manager might want to grant an assistant access so the assistant can activate and deactivate rule sets while the manager is away.
Users with proxy access can create, modify, and delete rules and rule sets, destinations and destination groups, callers and caller groups; activate and deactivate rule sets; and update settings for the account. However, proxy users cannot grant another user proxy access to the account or access the Proxy Logon page for the account.
Rule Formation Using Caller Phone Number
Users can form rules that define caller identity by using a phone number or phone-number pattern. For example, "If the call is from 206 555 3*, direct the call to the destination Voice Mail and do not screen the call."
In previous versions of Personal Assistant, users were also required to specify whether the call was from a work, home, or mobile phone.
When you upgrade to Personal Assistant 1.4(x), rules that were formed by specifying a corporate destination along with the phone-number pattern will be converted to the new form.
Rule Processing Only for Calls to Corporate-Directory Destinations
Personal Assistant allows the administrator to turn on rule processing only for calls to destinations listed in the corporate directory. This disables rule processing for calls to personal destinations.
For more information, refer to the "Miscellaneous Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Searches in the Personal Address Book
Personal Assistant allows users to quickly find entries in their address books by searching for callers by first name, last name, or both names. In previous versions of Personal Assistant, users browsed through the address book one page at a time to find an entry.
Skipping Choices in Disambiguation
When Personal Assistant presents a user with more than one match to a recorded name during a speech session, it allows users to press the pound (#) key, or say "Next" to skip to the next choice.
Status Reporting for Corporate Directory Refreshes
Personal Assistant allows the administrator to view the status of the last refresh of corporate directory information. The administrator can also have Personal Assistant automatically report the status of the last refresh by e-mail when the refresh is complete.
For more information, refer to the "Speech Services Configuration" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Personal Assistant allows the system administrator to configure and activate rules that can be applied to all calls that come through the Personal Assistant system. For example, the administrator might want to send all calls to voice mail after regular work hours.
The administrator can set up destinations, destination groups, personal address book callers, and caller groups, in much the same way a user would. In addition to regular destinations, the administrator can select from one of five virtual destinations—User Work Phone, User Home Phone, User Mobile Phone, User Pager, and User Voice Mail—that map to a user's actual destination values when a rule is applied.
For more information, refer to the "Setting Up Systemwide Rules" section in the "Configuring Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Installation and Upgrade Notes
For detailed information on installing a new Personal Assistant 1.4(x) system, refer to the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Updating JTAPI Files When Cisco CallManager Is Upgraded After Personal Assistant 1.4 Is Installed
If you upgrade to Cisco CallManager version 3.2 or 3.3 after you have installed Personal Assistant 1.4, you must update the JTAPI files on each Personal Assistant server. Personal Assistant includes the latest JTAPI files for each supported version of Cisco CallManager.
You can run a script to install the latest JTAPI files corresponding to the version of Cisco CallManager:
Cisco CallManager 3.3
Run the Pa-ccm33.bat script from the Program files\Cisco systems\Personal assistant\Lib folder.
Cisco CallManager 3.2
Run the Pa-ccm32.bat script from the Program files\Cisco systems\Personal assistant\Lib folder.
Note Running a script stops and restarts the Personal Assistant services, so you should plan to run the script when the suspension of the services will have the least impact.
Alternatively, you can reinstall Personal Assistant 1.4(x) on each server. The installation process checks theCisco CallManager version and installs the applicable JTAPI files.
Limitations and Restrictions
Cisco Unity Phone Password Cannot Be Reset in Personal Assistant
The Cisco Unity phone password cannot be reset by using the Personal Assistant Administration interface. When the Personal Assistant system is configured to authenticate users by using the Cisco Unity phone password as the Personal Assistant PIN, users can only change their PINs by resetting their phone passwords in Cisco Unity.
Effect on Access to User Interface When Cisco CallManager Is Unavailable
If the system is using the Cisco CallManager directory (DC Directory) as the corporate directory, users cannot log on to the Personal Assistant user web interface when the Cisco CallManager publisher is unavailable.
Encoding for Cisco Unity Recorded Names and Voice Messages
Personal Assistant cannot load Cisco Unity recorded names unless they are encoded in CCITT Mu-Law format (G.711 Mu-Law). Similarly, Personal Assistant cannot play Cisco Unity messages unless they are encoded in G.711 Mu-Law format.
Extension Not Displayed for Calls Through a Gateway
When a call goes through a gateway, Personal Assistant cannot display the caller extension; it displays the media port number instead.
Personal Assistant Cannot Be Uninstalled
Personal Assistant does not provide a program for uninstalling the software.
Personal Assistant Configuration on the Network
The following list describes limitations and restrictions on how Personal Assistant can be configured on the network:
•You cannot install Personal Assistant on the same system as any other Cisco IP Telephony applications, such as Cisco CallManager, Cisco Interactive Voice Response (IVR), and Cisco Auto Attendant. The installation program will terminate if it detects any such applications already installed on the system.
•You cannot install Personal Assistant on a Windows domain controller.
•To integrate Personal Assistant with Cisco Unity 2.4.6 or later (with Microsoft Exchange 5.5 or 2000), you must have those applications installed on your network on systems separate from Personal Assistant. If you are using Windows 2000 domains on your network, you must install Personal Assistant in the same domain as the Exchange server, or in a domain trusted by its domain.
•You cannot mix different versions of Personal Assistant components in the same cluster.
•You cannot install the enhanced text-to-speech server on the Cisco CallManager server or on the Cisco Unity server.
Personal Assistant with Cisco CallManager 3.2(3)
When the system is using Cisco CallManager 3.2(3), Personal Assistant cannot access the Cisco CallManager PIN to use as the Personal Assistant PIN. The first time users access an authenticated feature, Personal Assistant prompts them to set a PIN, even if they have already set a PIN in Cisco CallManager. Personal Assistant continues to authenticate against the PIN set in Personal Assistant. The Cisco CallManager PIN cannot be reset by using the Personal Assistant Administration interface.
Also, Personal Assistant cannot access the Cisco CallManager locale preference. As a result, the Cisco CallManager locale is not presented to users for locale synchronization when they log on to the Personal Assistant user web interface for the first time.
Rule-Processing for Systems with Other JTAPI Applications
To allow another JTAPI application (such as IPMA) to intercept and process an incoming call first, when Personal Assistant and the other application are installed on the same Cisco CallManager cluster, you must disable rule processing on calls made through the Personal Assistant route point.
Voice-Message Labeling When Calling From Another User Phone
When a user makes a call through Personal Assistant from another user phone, if the call is transferred to voice mail and the user leaves a message, the message is not labeled as being from the user who called. Instead, it is labeled as being from the user to which the phone is associated.
Voice Messages Cannot Be Forwarded to Multiple Users
Personal Assistant allows a user to forward a Cisco Unity voice message to only one user at a time.
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Note that this section contains caveat information for Personal Assistant Release 1.4(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Open Caveats—Release 1.4(1)
Resolved Caveats—Release 1.4(1)
Personal Assistant troubleshooting information can be found:
•In the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
•On the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.
Cisco Personal Assistant Documentation
For descriptions and URLs of Personal Assistant documentation on Cisco.com, refer to About Cisco Personal Assistant Documentation. The document is shipped with Personal Assistant and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/about/padoc.htm.
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