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Release Notes for Cisco Personal Assistant Release 1.4(1)

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Release Notes for Cisco Personal Assistant Release 1.4(1)

Table Of Contents

Release Notes for Cisco Personal Assistant Release 1.4(1)

Contents

System Requirements and Supported Software

Hardware Requirements

Software Requirements

Requirements for Integrating Cisco Unity with Personal Assistant

Supported Optional Software

Determining the Personal Assistant Version

Upgrading to Personal Assistant 1.4(1) from Version 1.3(x)

New and Changed Support—Release 1.4(1)

Cisco Personal Assistant Enhanced Text to Speech

Cisco Unity Phone Password Is Supported as Personal Assistant PIN

Interoperability with Other JTAPI Applications

Supported Versions of Netscape Navigator

User Documentation Available Only in English

New and Changed Functionality—Release 1.4(1)

Bulk Deletions in the Personal Address Book

Caller Selection from Multiple Pages of Search Results

Call-Pickup Timeout Value for Each Destination in a Destination Group

LDAP Query Limit on the Number of Results Per Page

LDIF File Option for Corporate Directory Refreshes

Locale Synchronization with Cisco CallManager or Cisco Unity

Personal Assistant Interface Changes

Proxy Access

Rule Formation Using Caller Phone Number

Rule Processing Only for Calls to Corporate-Directory Destinations

Searches in the Personal Address Book

Skipping Choices in Disambiguation

Status Reporting for Corporate Directory Refreshes

Systemwide Rules

Installation and Upgrade Notes

Updating JTAPI Files When Cisco CallManager Is Upgraded After Personal Assistant 1.4 Is Installed

Limitations and Restrictions

Cisco Unity Phone Password Cannot Be Reset in Personal Assistant

Effect on Access to User Interface When Cisco CallManager Is Unavailable

Encoding for Cisco Unity Recorded Names and Voice Messages

Extension Not Displayed for Calls Through a Gateway

Personal Assistant Cannot Be Uninstalled

Personal Assistant Configuration on the Network

Personal Assistant with Cisco CallManager 3.2(3)

Rule-Processing for Systems with Other JTAPI Applications

Voice-Message Labeling When Calling From Another User Phone

Voice Messages Cannot Be Forwarded to Multiple Users

Caveats

Open Caveats—Release 1.4(1)

Resolved Caveats—Release 1.4(1)

Troubleshooting Information

Cisco Personal Assistant Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for Cisco Personal Assistant Release 1.4(1)


Revised September 18, 2003

These release notes contain requirements, upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Personal Assistant Release 1.4(1).

Contents

This document contains the following sections:

System Requirements and Supported Software

Determining the Personal Assistant Version

Upgrading to Personal Assistant 1.4(1) from Version 1.3(x)

New and Changed Support—Release 1.4(1)

New and Changed Functionality—Release 1.4(1)

Installation and Upgrade Notes

Limitations and Restrictions

Caveats

Troubleshooting Information

Cisco Personal Assistant Documentation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

System Requirements and Supported Software

Hardware Requirements

A server that meets Personal Assistant specifications. Refer to the Cisco Personal Assistant Supported Platforms List at http://cisco.com/en/US/products/sw/voicesw/ps2026/products_data_sheets_list.html.


Caution Cisco TAC does not provide any assistance for installing, customizing, or troubleshooting Personal Assistant on a platform that is not on the Cisco Personal Assistant Supported Platforms List.

Software Requirements

Cisco CallManager on a separate server. Versions 3.3, 3.2, and 3.1 are supported.

LDAP-enabled directory services such as the Cisco CallManager integrated DC directory, Microsoft Active Directory, or Netscape Directory Services for storing corporate and personal directory information (names, phone numbers, e-mail addresses, etc.).

A web browser. Internet Explorer 6.0 and 5.x, and Netscape Navigator 4.x are supported.

If you are integrating Personal Assistant with a messaging system, one of the following systems on a separate server:

Cisco Unity with Exchange 5.5 or Exchange 2000, version 2.4(6) or later.

Avaya Octel messaging.

Note that for voice-mail browsing in Personal Assistant, Cisco Unity with Exchange is required. Users cannot browse voice mail on other messaging systems in Personal Assistant.

If you are supporting e-mail paging, an SMTP-compliant e-mail paging server.

If you are sending Personal Assistant error messages to Syslog for collection and analysis, a CiscoWorks 2000 server in your network. CiscoWorks 2000 RME 3.3 is supported.

Requirements for Integrating Cisco Unity with Personal Assistant

For each user, the values for the Unique Attribute for Corporate Directory and Unique Attribute for Message Store fields must match. For example, if you select the fields cn for the corporate directory and sAMAccountName for the Exchange message store, for each user, the values in the two fields must be identical.

For information about setting the fields, refer to the "Messaging Configuration" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide.

Cisco Unity messages and recorded names must be encoded in G.711 Mu-Law format.

Supported Optional Software

The following optional software has been qualified by Cisco for use with Personal Assistant:

Cisco Intrusion Detection System (IDS) Host Sensor.

McAfee NetShield version 4.0.

NetIQ VoIP Manager version 2.0 (install only the agent on the Personal Assistant server).

Determining the Personal Assistant Version

To Determine the Personal Assistant Version


Step 1 In the Personal Assistant administration interface, go to the Help > About Cisco Personal Assistant page.

Step 2 Click Details. The Personal Assistant version is displayed in the message.


Upgrading to Personal Assistant 1.4(1) from Version 1.3(x)

To upgrade to Personal Assistant 1.4(1) from version 1.3(x), refer to the "Installing and Upgrading Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4. The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

To upgrade from Personal Assistant version 1.2(x), you must first upgrade to Personal Assistant 1.3(x). Refer to the Cisco Personal Assistant 1.3 Administration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist3/eng/admgd/index.htm.

Upgrading from Personal Assistant version 1.1 is not supported.

New and Changed Support—Release 1.4(1)

This section contains information about new and changed support in the Personal Assistant Release 1.4(1) time frame only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.

Cisco Personal Assistant Enhanced Text to Speech

Personal Assistant enhanced text-to-speech (TTS) licenses are available for purchase. Enhanced TTS offers more robustness and scalability, and higher audio quality than the default TTS that is installed with Personal Assistant. In addition, enhanced TTS supports all of the locales that Personal Assistant supports, except Canadian French. The default TTS supports only American English.

For installation and configuration information, refer to the following sections of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4:

"Installing the Enhanced Text-to-Speech Server," in the "Installing and Upgrading Personal Assistant" chapter.

"Configuring Enhanced Text to Speech," in the "Configuring Personal Assistant" chapter.

The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Cisco Unity Phone Password Is Supported as Personal Assistant PIN

Personal Assistant supports using the Cisco Unity phone password as the user PIN, for systems integrated with Cisco Unity version 3.0 and later.

For more information, refer to the "Dialing Personal Assistant" section in the "Preparing Users for Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

See also the "Cisco Unity Phone Password Cannot Be Reset in Personal Assistant" section, under "Limitations and Restrictions."

Interoperability with Other JTAPI Applications

Personal Assistant supports using other JTAPI applications (such as IPMA) installed on the same Cisco CallManager cluster. When the administrator disables rule-processing on calls made through the Personal Assistant route point, other JTAPI applications are able to intercept and process the call.

For information on setting the options, refer to the "Miscellaneous Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

See also the "Rule-Processing for Systems with Other JTAPI Applications" section, under "Limitations and Restrictions."

Supported Versions of Netscape Navigator

If you are using Netscape Navigator as a web browser, only 4.x versions of Netscape Navigator are supported for use with Personal Assistant.

User Documentation Available Only in English

The Cisco Personal Assistant User Guide and online Help for the Personal Assistant user web interface are available only in English.

New and Changed Functionality—Release 1.4(1)

This section contains information about new and changed functionality for Personal Assistant Release 1.4(1) only. Refer to the release notes of the applicable version for information about new and changed functionality in earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.

Bulk Deletions in the Personal Address Book

Personal Assistant allows users to remove more than one address book entry at a time.

Caller Selection from Multiple Pages of Search Results

When users search for callers—to add to their address book, to a caller group, or to include in a rule— they can select entries on multiple pages of search results and add them at the same time.

In previous versions of Personal Assistant, users added entries from one page at a time.

Call-Pickup Timeout Value for Each Destination in a Destination Group

Personal Assistant allows users to configure a different call-pickup timeout value for each destination in a destination group.

This feature is useful because not all destinations take the same amount of time to ring. For example, it might take longer for a system to ring a cell phone, so a user might need to set a longer timeout value for the cell phone to get the same number of rings.

If a user does not set a timeout value for a destination in a destination group, Personal Assistant uses the timeout value the user configured on the Settings page. If the user did not set a default value, Personal Assistant uses the systemwide timeout value set by the administrator.

Note that users cannot configure individual timeout values for pager and voice mail destinations.

Also note that users can set different timeout values for the same destination in different destination groups.

LDAP Query Limit on the Number of Results Per Page

You can set Personal Assistant to use a specified number of results per page when it does an LDAP query against the corporate directory. By default, Personal Assistant uses the page-size restriction placed on the LDAP server.

For more information, refer to the "Corporate Directory Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

LDIF File Option for Corporate Directory Refreshes

You can set Personal Assistant to read corporate directory information from an LDIF file when the system refreshes and when it restarts. By default, Personal Assistant uses an LDAP query, which, depending on the size of the data and the complexity of the system, can tie up the network. Instead of having each server in a multiple Personal Assistant cluster run a large, resource-intensive LDAP query, you can set up an LDIF file at a shared location and configure each server to read from it.

Note that Personal Assistant will still use LDAP queries for functions such as name-dialing and searching the corporate directory to copy users to the address book.

For more information, refer to the "Using an LDIF File" section in the "Configuring Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Locale Synchronization with Cisco CallManager or Cisco Unity

When users log on to the Personal Assistant user web interface for the first time, Personal Assistant allows them to set their preferred locale to match the locale set for Cisco CallManager or Cisco Unity (if applicable), if they are not already the same.

See also the "Personal Assistant with Cisco CallManager 3.2(3)" section, under "Limitations and Restrictions."

Personal Assistant Interface Changes

The Personal Assistant Administration interface and the Personal Assistant user web interface have been changed to improve usability. In both interfaces, some fields were changed or moved, and some field names were changed without changing their basic functionality.

The following pages were changed significantly:

In the Personal Assistant Administration Interface, the Dial Rules Configuration page and the Directory Lookup Rules page were redesigned and the methods for using them changed.

In the Personal Assistant user web interface, the Dial Rules page and the Rule page were redesigned and the methods for using them changed.

Proxy Access

Proxy access allows users to give other users permission to access and manage their Personal Assistant accounts. For example, a manager might want to grant an assistant access so the assistant can activate and deactivate rule sets while the manager is away.

Users with proxy access can create, modify, and delete rules and rule sets, destinations and destination groups, callers and caller groups; activate and deactivate rule sets; and update settings for the account. However, proxy users cannot grant another user proxy access to the account or access the Proxy Logon page for the account.

Rule Formation Using Caller Phone Number

Users can form rules that define caller identity by using a phone number or phone-number pattern. For example, "If the call is from 206 555 3*, direct the call to the destination Voice Mail and do not screen the call."

In previous versions of Personal Assistant, users were also required to specify whether the call was from a work, home, or mobile phone.

When you upgrade to Personal Assistant 1.4(x), rules that were formed by specifying a corporate destination along with the phone-number pattern will be converted to the new form.

Rule Processing Only for Calls to Corporate-Directory Destinations

Personal Assistant allows the administrator to turn on rule processing only for calls to destinations listed in the corporate directory. This disables rule processing for calls to personal destinations.

For more information, refer to the "Miscellaneous Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Searches in the Personal Address Book

Personal Assistant allows users to quickly find entries in their address books by searching for callers by first name, last name, or both names. In previous versions of Personal Assistant, users browsed through the address book one page at a time to find an entry.

Skipping Choices in Disambiguation

When Personal Assistant presents a user with more than one match to a recorded name during a speech session, it allows users to press the pound (#) key, or say "Next" to skip to the next choice.

Status Reporting for Corporate Directory Refreshes

Personal Assistant allows the administrator to view the status of the last refresh of corporate directory information. The administrator can also have Personal Assistant automatically report the status of the last refresh by e-mail when the refresh is complete.

For more information, refer to the "Speech Services Configuration" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Systemwide Rules

Personal Assistant allows the system administrator to configure and activate rules that can be applied to all calls that come through the Personal Assistant system. For example, the administrator might want to send all calls to voice mail after regular work hours.

The administrator can set up destinations, destination groups, personal address book callers, and caller groups, in much the same way a user would. In addition to regular destinations, the administrator can select from one of five virtual destinations—User Work Phone, User Home Phone, User Mobile Phone, User Pager, and User Voice Mail—that map to a user's actual destination values when a rule is applied.

For more information, refer to the "Setting Up Systemwide Rules" section in the "Configuring Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Installation and Upgrade Notes

For detailed information on installing a new Personal Assistant 1.4(x) system, refer to the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

Updating JTAPI Files When Cisco CallManager Is Upgraded After Personal Assistant 1.4 Is Installed

If you upgrade to Cisco CallManager version 3.2 or 3.3 after you have installed Personal Assistant 1.4, you must update the JTAPI files on each Personal Assistant server. Personal Assistant includes the latest JTAPI files for each supported version of Cisco CallManager.

You can run a script to install the latest JTAPI files corresponding to the version of Cisco CallManager:

Cisco CallManager 3.3

Run the Pa-ccm33.bat script from the Program files\Cisco systems\Personal assistant\Lib folder.

Cisco CallManager 3.2

Run the Pa-ccm32.bat script from the Program files\Cisco systems\Personal assistant\Lib folder.



Note Running a script stops and restarts the Personal Assistant services, so you should plan to run the script when the suspension of the services will have the least impact.


Alternatively, you can reinstall Personal Assistant 1.4(x) on each server. The installation process checks theCisco CallManager version and installs the applicable JTAPI files.

Limitations and Restrictions

Cisco Unity Phone Password Cannot Be Reset in Personal Assistant

The Cisco Unity phone password cannot be reset by using the Personal Assistant Administration interface. When the Personal Assistant system is configured to authenticate users by using the Cisco Unity phone password as the Personal Assistant PIN, users can only change their PINs by resetting their phone passwords in Cisco Unity.

Effect on Access to User Interface When Cisco CallManager Is Unavailable

If the system is using the Cisco CallManager directory (DC Directory) as the corporate directory, users cannot log on to the Personal Assistant user web interface when the Cisco CallManager publisher is unavailable.

Encoding for Cisco Unity Recorded Names and Voice Messages

Personal Assistant cannot load Cisco Unity recorded names unless they are encoded in CCITT Mu-Law format (G.711 Mu-Law). Similarly, Personal Assistant cannot play Cisco Unity messages unless they are encoded in G.711 Mu-Law format.

Extension Not Displayed for Calls Through a Gateway

When a call goes through a gateway, Personal Assistant cannot display the caller extension; it displays the media port number instead.

Personal Assistant Cannot Be Uninstalled

Personal Assistant does not provide a program for uninstalling the software.

Personal Assistant Configuration on the Network

The following list describes limitations and restrictions on how Personal Assistant can be configured on the network:

You cannot install Personal Assistant on the same system as any other Cisco IP Telephony applications, such as Cisco CallManager, Cisco Interactive Voice Response (IVR), and Cisco Auto Attendant. The installation program will terminate if it detects any such applications already installed on the system.

You cannot install Personal Assistant on a Windows domain controller.

To integrate Personal Assistant with Cisco Unity 2.4.6 or later (with Microsoft Exchange 5.5 or 2000), you must have those applications installed on your network on systems separate from Personal Assistant. If you are using Windows 2000 domains on your network, you must install Personal Assistant in the same domain as the Exchange server, or in a domain trusted by its domain.

You cannot mix different versions of Personal Assistant components in the same cluster.

You cannot install the enhanced text-to-speech server on the Cisco CallManager server or on the Cisco Unity server.

Personal Assistant with Cisco CallManager 3.2(3)

When the system is using Cisco CallManager 3.2(3), Personal Assistant cannot access the Cisco CallManager PIN to use as the Personal Assistant PIN. The first time users access an authenticated feature, Personal Assistant prompts them to set a PIN, even if they have already set a PIN in Cisco CallManager. Personal Assistant continues to authenticate against the PIN set in Personal Assistant. The Cisco CallManager PIN cannot be reset by using the Personal Assistant Administration interface.

Also, Personal Assistant cannot access the Cisco CallManager locale preference. As a result, the Cisco CallManager locale is not presented to users for locale synchronization when they log on to the Personal Assistant user web interface for the first time.

Rule-Processing for Systems with Other JTAPI Applications

To allow another JTAPI application (such as IPMA) to intercept and process an incoming call first, when Personal Assistant and the other application are installed on the same Cisco CallManager cluster, you must disable rule processing on calls made through the Personal Assistant route point.

Voice-Message Labeling When Calling From Another User Phone

When a user makes a call through Personal Assistant from another user phone, if the call is transferred to voice mail and the user leaves a message, the message is not labeled as being from the user who called. Instead, it is labeled as being from the user to which the phone is associated.

Voice Messages Cannot Be Forwarded to Multiple Users

Personal Assistant allows a user to forward a Cisco Unity voice message to only one user at a time.

Caveats

This section describes severity 1, 2, and select severity 3 caveats.

If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Note that this section contains caveat information for Personal Assistant Release 1.4(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.

Open Caveats—Release 1.4(1)

Table 1 Cisco Personal Assistant Release 1.4(1) Open Caveats 

Caveat Number
Severity
Description

CSCdx82299

3

If the Cisco CallManager service is not running on the publisher when the publisher's hostname or IP address is entered during Personal Assistant installation, the installation fails and an error message appears.

Workaround

Start the Cisco CallManager service (if present) on the publisher, and keep it running while Personal Assistant is being installed. The service can be stopped once the Personal Assistant installation is complete.

CSCdz06857

3

After upgrading Personal Assistant, Cisco Unity recorded names cannot be loaded for use as Personal Assistant spoken names.

This is seen when upgrading to Personal Assistant version 1.3(3) and later. It happens because Personal Assistant looks for the names in the wrong location.

Workaround

Provide Personal Assistant with the correct location where Cisco Unity is installed by setting the value PROMPTS_DIR = \C$\Commserver\Stream Files in the PAROOT/Etc/VMBootstrap3.properties file.

CSCea32192

3

When a Personal Assistant user calls the Personal Assistant route point, they get a busy tone. Also, the Personal Assistant interceptor route point fails to intercept incoming calls.

The problem was observed only once when Personal Assistant froze and the following error appeared in the Personal Assistant log: CAUSE_STATE_INCOMPATIBLE

Workaround

Restart the Personal Assistant server.

CSCeb18705

3

Personal Assistant does not preserve the redirect reason code when forwarding to voice mail.

A calls B, B's call is intercepted by Personal Assistant, Personal Assistant redirects the call to C, C does not answer. The call is forwarded to voice mail. Voice mail plays the busy greeting instead of the no answer greeting.

There is no workaround.

CSCeb55027

3

The Personal Assistant server suddenly restarts. An error message like this appears in the system event log: "Transmit No Buffers."

This problem was observed on a Personal Assistant 1.3(4.1) system running on a 7835-1000 and integrated with Cisco CallManager version 3.2(2c)ES77.2.

There is no workaround.

CSCeb67135

3

A redirected call is then redirected back to the originator, and the call continues in this loop.

Workaround

Restart the CCM service on the affected Cisco CallManager servers.

CSCin26366

3

When installing or upgrading Personal Assistant software, the installation fails and an error message appears saying, "Connected successfully using the information supplied, but could not find a CallManager database on the server. Please check the information and retry."

This is sometimes seen when Personal Assistant is installed with Cisco CallManager 3.3.

Workaround

Do the following procedure to update or create a system data source in the ODBC Data Source Administrator to use TCP/IP to connect to the Cisco CallManager database.

1. On the Windows Start menu, click Settings  > Control Panel >  Administrative Tools >  Data Sources (ODBC).

2. Click the System DSN tab.

3. If the data source exists, double-click the name of the data source, click Next in the Microsoft SQL Server DSN Configuration dialog box, and skip to Step 7. Otherwise, skip to Step 4.

4. In the Create New Data Source dialog box, click SQL Server from the list, and click Finish.

5. In the Create a New Data Source to SQL Server dialog box, enter a name (for example, PACCMDB) and a description for the data source in the applicable fields.

6. In the Server list, click the hostname or IP address of the Cisco CallManager publisher server. Note that the ODBC sources on all servers in the Personal Assistant cluster must use the same publisher database.

7. Click Next.

8. Click Client Configuration.

9. In the Add Network Library Configuration dialog box, confirm that the correct Cisco CallManager hostname or IP address appear in the Server Alias and Server Name fields.

10. Under Network Libraries, click TCP/IP.

11. Click OK.

12. Click With SQL Server Authentication Using a Login ID and Password Entered by the User, then enter the Login ID and Password for the Cisco CallManager publisher database.

13. Click Next until you get to the last page, then Click Finish.

14. In the dialog box that appears, click Test Data Source.

Confirm that the test completes successfully.

15. Click OK to complete the configuration.

CSCin33912

3

When directory lookup rules are configured, some Personal Assistant calls are caught in a loop.

For example, if Personal Assistant users have 4-digit extensions and if the directory stores 10-digit numbers, then Personal Assistant administrators need to configure directory lookup rules. When directory lookup rules are configured, if a user is called when they have an active rule directing calls to their work phone with call screening enabled, or if their work phone is a part of a destination group to which calls are routed, Personal Assistant does a directory lookup and tries to route the call to the 10-digit number. If all 10 digit-numbers are routed through a gateway, then the call goes out through the gateway and comes back in. Personal Assistant treats this as a new incoming call and applies the user's rules again, causing the call to be caught in a loop.

Workaround

Configure system dial rules in such a way that all internal calls are not routed through the PSTN gateway.

For example, if all corporate directory numbers follow the pattern 408-525-37XX, you can configure a dial rule with the phone number prefix as 40852537, the number of digits as 10, and the number of prefix digits to remove as 6.


Resolved Caveats—Release 1.4(1)

Table 2 Cisco Personal Assistant Release 1.4(1) Resolved Caveats 

Caveat Number
Severity
Description

CSCdz03371

3

Personal Assistant is not able to skip ahead when reading a list of names and numbers.

CSCdz31511

3

The documentation on configuring interceptor ports does not state that you must configure one-to-one interceptor ports by using wildcards.

CSCdz81889

2

Users cannot log on and Personal Assistant does not recognize them by extension.

CSCea13472

3

Personal Assistant incorrectly answers a call on a media port. The calling party hears a ringback tone and the Personal Assistant prompt, "Please wait while locating," followed by music on hold at the same time.

CSCea54956

3

Callers are asked to log on when forwarded to Octel voice mail.

CSCea65498

3

Personal Assistant speech recognition service does not automatically restart after a refresh.

CSCea72825

3

Personal Assistant Administration Guide should include the restriction of using G.711 encodings.

CSCeb22070

3

Personal Assistant documentation does not list the correct performance counters.

CSCeb24930

3

Personal Assistant does not send the original caller-ID to Cisco Unity on a forwarded call.

CSCeb42773

3

Personal Assistant documentation does not include the procedure to add the Outlook path to the system path variable when integrating Personal Assistant with a Cisco Unity voice messaging system.

CSCeb53406

3

Perfmon stops running when monitoring all processes.

CSCin33586

3

The Miscellaneous.properties file is copied with read-only permissions.

CSCin38093

3

The refresh fails when a corporate user has no First Name and Last Name.

CSCin38143

3

Personal Assistant hangs while reconfirming a personal address book entry without a first or last name.

CSCuk43790

3

Uploading the AA prompt for US-Eng changes the default AA prompt for all locales.

CSCin45133

3

The refresh fails when using directory hierarchies in Personal Assistant clusters.

CSCin46316

2

PAServer restarts when a user hangs up in the voice mail Send menu.


Troubleshooting Information

Personal Assistant troubleshooting information can be found:

In the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.

On the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.

Cisco Personal Assistant Documentation

For descriptions and URLs of Personal Assistant documentation on Cisco.com, refer to About Cisco Personal Assistant Documentation. The document is shipped with Personal Assistant and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/about/padoc.htm.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html