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Release Notes for Cisco MeetingPlace Express Release 1.1

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Release Notes for Cisco Unified MeetingPlace Express Release 1.1

Table Of Contents

Release Notes for Cisco Unified MeetingPlace Express Release 1.1

Contents

Introduction

System Requirements

Hardware Requirements

Supported Servers

Port and IP Address Requirements

Switch Requirements

Cisco Unified IP Phones That Support the Cisco Unified MeetingPlace Express System

Software Requirements

Server Software Requirements

Client Software Requirements: Windows

Client Software Requirements: Apple Macintosh

Client Software Requirements: Linux

Client Software Requirements: Sun Solaris

Call-Control Requirements

Directory Requirements

Quality of Service (QoS) Requirements

Ad Hoc Web Conferencing Requirements

Related Documentation

New and Changed Information

Release 1.1 Overview

New and Changed Information in Release 1.1.1

New and Changed Information in Release 1.1.2

Changed Name of Product Suite

Added Support for Additional Servers

Added Cisco Unified Personal Communicator Support

Added Support for French, German, and Australian English

Upgraded the License Capabilities

Updated the Network Configuration Installation

Changed the Configuration for Backups

Changed the Cisco Unified CallManager Authentication to a PIN

New and Changed Information in Release 1.1.3

Changed Language Support for French, German, and Australian English

Increased Product Scalability

Streamlined the Installation

Updates to the Licenses Summary Page

Updates to the Port Ranges on the Meeting Configuration Page

Added the FTP Archiving Method

Added a Save and Run Archiving Button

Added Ability to Export Meeting Information for Meetings That Have Ended

Added Ability to Delete Dialing Groups

Updated the Import Logs Procedure

Updated the Customize the Edit Profile Page

New and Changed Information in Release 1.1.4

Reintroduced Language Support

Google Search Support

Installation Notes

Release 1.1.0 and Release 1.1.1 Installation Notes

Release 1.1.2 Installation Notes

Release 1.1.3 Installation Notes

Restrictions for Upgrading to Release 1.1.3

Release 1.1.4 Installation Notes

Restrictions for Upgrading to Release 1.1.4

Limitations and Restrictions

Limitations and Restrictions For All Releases

Maximum Number of Concurrent Voice or Web Users That a System Can Support

Limitations and Restrictions for Release 1.1.0 and Release 1.1.1

RAID Not Supported

Organization Unit Field Restriction

Limitations and Restrictions for Release 1.1.2

Display Name Field Cannot Contain Spaces

Organization Unit Field Restriction

Limitations and Restrictions for Release 1.1.3

Changed Language Support for French, German, and Australian English

System Default Language Must be English Before Upgrading

Limitations and Restrictions for Release 1.1.4

Important Notes

Third Party Software

Open Source Copyright Information

Adobe Technology

Caveats

Using Bug Toolkit

Saving Bug Toolkit Queries

Hardware Caveats

Open Caveats

Resolved Caveats

Troubleshooting

Documentation Updates

Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express

Documentation Errors

Documentation Changes

Documentation Omissions

User Guide for Cisco Unified MeetingPlace Express

Documentation Omissions

Troubleshooting Guide for Cisco Unified MeetingPlace Express

Documentation Omissions

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unified MeetingPlace Express Release 1.1


Revised: November 29, 2006, OL-6666-05

These release notes describe requirements and caveats for Cisco Unified MeetingPlace Express Release 1.1 up to and including Release 1.1.4.

To view the release notes for previous versions of Cisco Unified MeetingPlace Express, go to http://www.cisco.com/en/US/products/ps6533/prod_release_notes_list.html.

To access the latest software upgrades for all versions of Cisco Unified MeetingPlace Express, go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Contents

Introduction

System Requirements

Related Documentation

New and Changed Information

Installation Notes

Limitations and Restrictions

Important Notes

Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

These release notes describe requirements, restrictions, and caveats for Cisco Unified MeetingPlace Express Release 1.1. These release notes are updated for every maintenance release but not for patches or hot fixes. Before you install Cisco Unified MeetingPlace Express, we recommend that you review this document for information about issues that may affect your system.

System Requirements

This section provides the following information:

Hardware Requirements

Software Requirements

Hardware Requirements

This section describes the hardware server requirements for the Cisco Unified MeetingPlace Express system:

Supported Servers

Port and IP Address Requirements

Switch Requirements

Cisco Unified IP Phones That Support the Cisco Unified MeetingPlace Express System

Supported Servers

The Cisco Unified MeetingPlace Express system is a software product that is loaded onto a hardware server. The hardware server must meet the following requirements:

One of the following server models:

Cisco 7800 Series Media Convergence Server (MCS) listed in Table 1.

Cisco-approved, customer-provided third-party server that is the exact equivalent of one of the supported Cisco MCS servers. Go to http://www.cisco.com/go/swonly.

DVD-ROM drive

Keyboard, mouse, and monitor

The Cisco Unified MeetingPlace Express installer checks for the presence of the DVD-ROM drive, sufficient hard drive and memory sizes, and sufficient CPU type and speed.

Table 1 Supported Cisco 7800 Series MCS Models 

System
Voice Conferencing Capacity 1
(concurrent users)
Web Conferencing Capacity
(concurrent users)
Voice Recording Capacity
(hours for specified size of hard drive system)
Cisco MCS 7825 Servers

Cisco MCS 7825H-3.0-IPC12

20 to 40

6

150

36 GB

Cisco MCS 7825-H1-RC13

20 to 40

6 to 40

2000

72 GB

Cisco MCS 7825-H2-RC13 4

20 to 40

6 to 40

2000

72 GB

Cisco MCS 7825I-3.0-IPC12

20 to 40

6

150

36 GB

Cisco MCS 7825-I1-RC13

20 to 40

6 to 40

2000

72 GB

Cisco MCS 7825-I2-RC13 4

20 to 40

6 to 40

2000

72 GB

Cisco MCS 7835 Servers

Cisco MCS 7835H-3.0-IPC12

20 to 120

6

150

36 GB

Cisco MCS 7835-H1-RC13

20 to 120

6 to 120

2000

72 GB

Cisco MCS 7835I-3.0-IPC12

20 to 120

6

150

36 GB

Cisco MCS 7835-I1-RC13

20 to 120

6 to 120

2000

72 GB

Cisco MCS 7845 Servers

Cisco MCS 7845H-3.0-IPC1 5

20 to 180

6

3200

144 GB

Cisco MCS 7845-H1-RC13 5

20 to 200

6 to 120

3200

144 GB

Cisco MCS 7845-I1-RC13 5

20 to 200

6 to 120

3200

144 GB

1 Includes support for the noted number of concurrent users of the Lite web meeting room.

2 These are legacy servers and are used for upgrades from Cisco Conference Connection. For complete information about upgrading from Cisco Conference Connection, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.

3 We also support the -IPC1 equivalent of this server.

4 These servers are only supported in Release 1.1.2 and later.

5 These servers are only supported in Release 1.1.1 and later.


Port and IP Address Requirements

The Cisco Unified MeetingPlace Express system has two network interfaces, labeled port 1 and port 2 on the back panel of the Cisco MCS server. The operating system calls these network interfaces eth0 and eth1, respectively.


Note The terminology can be ambiguous. The hardware ports are located on the rear panel of the Cisco MCS server and are labeled port 1 and port 2. The Ethernet ports are called eth0 and eth1. Therefore, eth0 = port 1 and eth1 = port 2.


Follow these guidelines when installing Cisco Unified MeetingPlace Express:

Your system must have two Ethernet ports and two IP addresses. Both Ethernet ports must be configured for proper operation.


Caution Both eth0 and eth1 need individual IP addresses and distinct hostnames that are fully qualified, including the domain name. The distinct hostname must be able to resolve in the DNS server with that associated IP address. Otherwise, users outside the local domain cannot access the web interfaces.

The distinct hostname must be able to resolve in the DNS server with that associated IP address.

Port 1 (eth0) is primarily used for voice media and HTTP signaling and for the End-User Interface and Administration Center. The hostname associated with port 1 is the one that end users see.

Port 2 (eth1) is primarily used for web conferencing.

If connectivity is lost to port 1 (eth0), no voice connectivity is possible. Port 2 (eth1) cannot be used as a redundancy solution.


Caution Both eth0 and eth1 must be accessible by end users. (You cannot have one connected to an outside segment and the other connected to an inside segment unless connectivity is available between those segments.)

Switch Requirements

The following requirements apply to all releases:

Ensure that the network configuration for the two ports matches your switch configuration. This configuration can be either 100 or 1000 Mbps full duplex.

We do not recommend using 10 Mbps links and we do not support that for Release 1.1.2 and later.

The following requirement applies to Release 1.1.2 and later only:

Your switch must be set to auto negotiation if your speed is set to 1000 Mbps. Otherwise, the interface will not synchronize with the switch and you will not see any network connectivity. If you look at the back of the switch, it will show no connectivity and if you look at the back of the eth0 server, no lights will be lit.

Cisco Unified IP Phones That Support the Cisco Unified MeetingPlace Express System

The Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone allows you to conveniently access certain Cisco Unified MeetingPlace Express features by using the screen and buttons on your Cisco Unified IP Phone. For example, you can use your Cisco Unified IP Phone to join meetings, start reservationless meetings, view a list of upcoming meetings, and view meeting details. After joining a meeting, you can perform in-meeting operations such as locking the meeting, recording the meeting, viewing a list of participants, and muting or ejecting participants.

This functionality is in addition to the features available via any touch-tone telephone, including all Cisco Unified IP Phones. Only the following Cisco Unified IP Phones support the Cisco Unified MeetingPlace Express application:

Cisco Unified IP Phone 7940 G and G-GE series

Cisco Unified IP Phone 7960 G and G-GE series


Note For Cisco Unified IP Phone 7940 G and G-GE and 7960 G and G-GE series, the minimum requirement is to use firmware load "P00306000403" — which is version 6.0(4.3) — or later. To upgrade the firmware, see the Cisco Unified CallManager documentation.


Cisco Unified IP Phone 7970 G series

Cisco IP Communicator Release 1.1(5) or later


Note Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone is not supported if you are using Cisco Unified CallManager Express.


Software Requirements

This section describes the software requirements for the Cisco Unified MeetingPlace Express system:

Server Software Requirements

Client Software Requirements: Windows

Client Software Requirements: Apple Macintosh

Client Software Requirements: Linux

Client Software Requirements: Sun Solaris

Call-Control Requirements

Directory Requirements

Quality of Service (QoS) Requirements

Ad Hoc Web Conferencing Requirements

Server Software Requirements

The Cisco Unified MeetingPlace Express server runs on the Cisco Linux-based operating system. This operating system is included with the application.

Client Software Requirements: Windows

Make sure that Microsoft Windows user workstations meet the client software requirements in Table 2, or provide these requirements to your users.

Table 2 Microsoft Windows Client Software Requirements

Supported Operating Systems
Supported Browsers
Adobe Flash Player

Windows 2000 Pro SP2 or later

Windows 2000 Server Edition SP2 or later

Windows 2000 Advanced Server SP2 or later

Windows XP SP1 or later

Internet Explorer 5.5 or later

Netscape 7.1 or later

Mozilla 1.6 or later

Firefox 1.0.3 or later

Release 6.0.79 or later


Client Software Requirements: Apple Macintosh

Make sure that Apple Macintosh user workstations meet the client software requirements in Table 3, or provide these requirements to your users.

Table 3 Apple Macintosh Client Software Requirements

Supported Operating Systems
Supported Browsers
Adobe Flash Player

Mac OS 9.21

Mac OS 10.2 or later

Safari 1.1 or later

Netscape 7.1 or later

Mozilla 1.2.1, 1.6, or later

Firefox 1.0.3 or later

Release 6.0.79 or later

1 See the "Restrictions for Apple Macintosh Clients" section.


Restrictions for Apple Macintosh Clients

On Mac OS 9.2, Mozilla 1.2.1 is the only supported browser. Sharing a screen from Mac OS 9.2 is not available.

If the hardware on which your browser is installed is an Intel-based Apple Macintosh, then you cannot share applications in the web meeting room unless you are using the Safari browser in Rosetta mode. This is a known problem with the Intel-based Apple Macintosh and the Cisco Unified MeetingPlace Express screen sharing plug-in that uses the Adobe Flash Player. See http://www.adobe.com/go/2dda3d81 for information on the workaround.


Note We recommend running in Rosetta mode only if you need to share your screen, and not if you are just watching shared content. Running in Rosetta mode significantly increases your CPU and memory usage, drops performance by more than 50 percent, and puts additional burdens on all system resources. Use Rosetta mode only as a last resort.


Client Software Requirements: Linux

Make sure that Linux user workstations meet the client software requirements in Table 4, or provide these requirements to your users.

Table 4 Linux Client Software Requirements

Supported Operating Systems
Supported Browsers
Adobe Flash Player

RedHat 9

RedHat Enterprise Linux 3 or later

Netscape 7.1 or later

Mozilla 1.4 or 1.6 or later

Firefox 1.0.3 or later

Release 7.0 or later


Restrictions for Linux Clients

The screen-sharing feature is not available on the Linux platform. Nevertheless, users may view and annotate screens shared by users on other platforms.

Client Software Requirements: Sun Solaris

Make sure that Sun Solaris user workstations meet the client software requirements in Table 5, or provide these requirements to your users.

Table 5 Sun Solaris Client Software Requirements

Supported Operating Systems
Supported Browsers
Adobe Flash Player

Solaris 9

Solaris 10

Netscape 7.1

Mozilla 1.4, 1.7, or later

Firefox 1.0.3 or later

Release 7.0 or later


Restrictions for Sun Solaris Clients

The screen-sharing feature is not available on the Sun Solaris platform. Nevertheless, users may view and annotate screens shared by users on other platforms.

Call-Control Requirements

Cisco Unified MeetingPlace Express requires integration with one of the call-control systems listed in Table 6.

Table 6 Call-Control System Options 

Call-Control System
Restrictions

Cisco CallManager, version 3.3

H.323 environment only. SIP is not supported.

Cisco Unified CallManager version 4.0 or later

For SIP integration with Cisco Unified CallManager Release 5.0, Cisco Unified MeetingPlace Express requires Cisco Unified CallManager Release 5.0.4 or later.

Cisco Unified CallManager Express 3.3 or later

Cisco SIP Proxy Server version 2.11 or later

Standards-based H.323 or SIP call-control systems


Directory Requirements

The Cisco Unified MeetingPlace Express system requires one of the following systems for directory integration:

Cisco Unified CallManager 3.3 or later

Cisco Unified CallManager 3.3 or later using Microsoft Active Directory 2000 or later

Cisco Unified CallManager 3.3 or later using SunONE Directory Server 5.2

Quality of Service (QoS) Requirements

The Cisco Unified MeetingPlace Express system requires a network enabled with DiffServ (RFC 2474, 2475) QoS for voice traffic.

Ad Hoc Web Conferencing Requirements

On a Cisco Unified MeetingPlace Express system, ad hoc web conferencing is supported with Cisco Unified Personal Communicator Release 1.1 and later releases. For more information about integrating with Cisco Unified Personal Communicator, see the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express.


Note Cisco Unified MeetingPlace Express Release 1.1.1 and earlier is not compatible with Cisco Unified Personal Communicator Release 1.1.


For more information about ad hoc web conferencing with Cisco Unified Personal Communicator, see the "Added Cisco Unified Personal Communicator Support" section.

Related Documentation

See the Cisco Unified MeetingPlace Express Documentation Guide at http://www.cisco.com/en/US/products/ps6533/products_documentation_roadmaps_list.html.

New and Changed Information

This section contains the following topics:

Release 1.1 Overview

New and Changed Information in Release 1.1.1

New and Changed Information in Release 1.1.2

New and Changed Information in Release 1.1.3

New and Changed Information in Release 1.1.4

Release 1.1 Overview

Cisco Unified MeetingPlace Express Release 1.1 provides the following features:

Voice and web conferencing, including reservationless meetings

Web-based meeting scheduling

Web-based administration and configuration

Phone and in-meeting session features

Cisco Unified IP Phone features

Ability to record phone meetings and retrieve them from the web

E-mail notifications

Billing and reports

Easy installation and configuration

For details about features and benefits, see the data sheet for Cisco Unified MeetingPlace Express Release 1.1 at http://www.cisco.com/en/US/products/ps6533/index.html.

New and Changed Information in Release 1.1.1

There are no new features in Cisco Unified MeetingPlace Express Release 1.1.1.

New and Changed Information in Release 1.1.2

The following are new features in Cisco Unified MeetingPlace Express Release 1.1.2:

Changed Name of Product Suite

Added Support for Additional Servers

Added Cisco Unified Personal Communicator Support

Added Support for French, German, and Australian English

Upgraded the License Capabilities

Updated the Network Configuration Installation

Changed the Configuration for Backups

Changed the Cisco Unified CallManager Authentication to a PIN

Changed Name of Product Suite

The Cisco Unified MeetingPlace Express product was formerly called "Cisco MeetingPlace Express" but has changed as of March 6, 2006. Cisco Systems, Inc. debuted a new product line called Cisco Unified Communications, of which Cisco Unified MeetingPlace Express is a part.

Other products affected by this new product line include Cisco Unified CallManager, Cisco Unified IP Phone, Cisco Unified Video Advantage, and Cisco Unified Personal Communicator.

Added Support for Additional Servers

In Cisco Unified MeetingPlace Express Release 1.1.2, we added support for the following servers:

Cisco MCS 7825-H2-RC1

Cisco MCS 7825-I2-RC1

Cisco MCS 7845H-3.0-IPC1

Cisco MCS 7845-H1-RC1

Cisco MCS 7845-I1-RC1

See the "Supported Servers" section for details.

Added Cisco Unified Personal Communicator Support

This feature allows Cisco Unified Personal Communicator Release 1.1 users to attend a Cisco Unified MeetingPlace Express web-only meeting.


Note These web-only meetings have no voice component—the voice component of the meeting is handled by Cisco Unified Personal Communicator.


To initiate a Cisco Unified MeetingPlace Express web-only meeting, a Cisco Unified Personal Communicator user must have a Cisco Unified MeetingPlace Express profile; however, to attend a Cisco Unified MeetingPlace Express web-only meeting, Cisco Unified Personal Communicator users do not need a Cisco Unified MeetingPlace Express profile.

When a Cisco Unified Personal Communicator user initiates a web-only meeting, the Cisco Unified MeetingPlace Express system assigns a unique meeting ID to the web-only meeting (but does not display this meeting ID on the Cisco Unified MeetingPlace Express End-User Interface). The web-only meeting launches automatically and brings in all Cisco Unified Personal Communicator users as guests. No Cisco Unified MeetingPlace Express profile passwords are required.

Non-Cisco Unified Personal Communicator users can also attend the web-only meeting but they have to receive and enter the web-only meeting's URL manually. The meeting initiator usually supplies the URL to non-Cisco Unified Personal Communicator users.

Added Support for French, German, and Australian English

In Cisco Unified MeetingPlace Express Release 1.1.1 and earlier, we only supported English (US) (English as spoken in the United States) in the End-User Interface, the web meeting room, Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phones, and the end-user documentation. Voice prompts were in English (US) and English (UK).

In Cisco Unified MeetingPlace Express Release 1.1.2, we added support in the End-User Interface, the web meeting room, the voice prompts, Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phones, and the end-user documentation for the following languages:

French (FR) (French as spoken in France)

German

We also added voice prompts in the following languages:

French (CA) (French as spoken in Canada)

English (AU) (English as spoken in Australia)


Note These languages are only supported in Release 1.1.2 and are not supported in Release 1.1.3.


Upgraded the License Capabilities

The system software license enables all other Cisco Unified MeetingPlace Express licenses. If you do not install the system software license, or if the version is obsolete, the system behaves as if there are no voice or web conferencing licenses installed: the system ignores any voice or web conferencing licenses and uses the default values for those (six each). (The only exception is if you have a web conferencing license installed with no system software license, then the system honors the six web conferencing licenses as permanent, meaning they will not expire after 60 days.)

If you later buy more voice or web conferencing licenses, when you install the new voice or web conferencing licenses, the system will still ignore them and operate with the default values (six each). You must install the system software license for the system to use the voice and web conferencing licenses.

Updated the Network Configuration Installation

In Cisco Unified MeetingPlace Express Release 1.1.2, we updated the screens during the operating system installation where you enter the network configuration details, such as the IP values for eth0 and eth1. In Release 1.1.1 and earlier, you had to enter values on several screens, but in Release 1.1.2, you only need to enter values on a single screen.

Changed the Configuration for Backups

In Cisco Unified MeetingPlace Express Release 1.1.2, we removed the local (CP) method of archiving. The only archiving method supported in Release 1.1.2 is remote SSH/rsync (previously called SCP).

Changed the Cisco Unified CallManager Authentication to a PIN

Cisco Unified CallManager has two fields for authenticating Cisco Unified IP Phone users: the user password and the PIN. In Release 1.1.2, we changed the password required by Cisco Unified CallManager from the user password to the PIN. Authentication over telephones typically uses a PIN.

For systems that were installed before Release 1.1.2, the system administrator must ensure that all end users enter their PINs in Cisco Unified CallManager. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1 for information on how to do this.

New and Changed Information in Release 1.1.3

The following are new features in Cisco Unified MeetingPlace Express Release 1.1.3:

Changed Language Support for French, German, and Australian English

Increased Product Scalability

Streamlined the Installation

Updates to the Licenses Summary Page

Updates to the Port Ranges on the Meeting Configuration Page

Added the FTP Archiving Method

Added a Save and Run Archiving Button

Added Ability to Export Meeting Information for Meetings That Have Ended

Added Ability to Delete Dialing Groups

Updated the Import Logs Procedure

Updated the Customize the Edit Profile Page

Changed Language Support for French, German, and Australian English

Cisco Unified MeetingPlace Express Release 1.1.3 does not support French (FR) (French as spoken in France), German, French (CA) (French as spoken in Canada), and English (AU) (English as spoken in Australia). If you require one or more of these languages and you need to upgrade your system, we suggest waiting for the follow-up release, Cisco Unified MeetingPlace Express Release 1.1.4.

Increased Product Scalability

Increased the product scalability so that Cisco Unified MeetingPlace Express now supports up to 200 telephony and web conferencing ports.

Streamlined the Installation

Changed the installation to add built-in checks for the operating system, platform, and disk space. Removed the need for a preparatory disk. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1 for complete information.

Updates to the Licenses Summary Page

The Licenses Summary page of the Administration Center has been modified to display which installed licenses are actually enabled, as well as any system-specific limitations for each license. See the new field descriptions in Table 7.

Table 7 Licenses Summary Page Fields 

Field
Description

Name

The type of license.

Enabled

(yes/no) Whether or not the license is enabled.

or

(number) The number of this type of license that are enabled.

Installed

(yes/no) Whether or not the license was installed.

or

(number) The total number of this type of license that your system has installed.

Comment

Additional information about the license, such as an expiration date or any limitations that are specific to your system.


Updates to the Port Ranges on the Meeting Configuration Page

On the Meeting Configuration page of the Administration Center, the maximum number of voice and web ports that you can configure in the following fields depend on the number of enabled voiceconf and webconf licenses on the system. The system automatically updates the available port ranges that are displayed next to each field:

Access ports

Floater ports

Overbook ports

Web ports

Web floater ports

Web overbook ports

Maximum ports per meeting for Reservationless

Maximum ports per meeting for Scheduled

Default number of ports per meeting

The number of enabled voiceconf and webconf licenses are displayed on the Licenses Summary page. See the "Updates to the Licenses Summary Page" section.

Added the FTP Archiving Method

The FTP archiving method is now available on the Configure Backup page of the Administration Center.

Restrictions for the FTP Archiving Method

The FTP archiving method does not use a secure connection to transfer files to the remote server. We recommend that you use the secure SSH/rsync archiving method instead of the FTP archiving method, if possible.

The FTP archiving method enables the Cisco Unified MeetingPlace Express server to transfer backup files and other critical files to the remote server; FTP clients cannot transfer files to the Cisco Unified MeetingPlace Express server.

Requirements for the FTP Archiving Method

Make sure that the remote host login credentials provide sufficient permissions to create new directories in the directory specified in the "Pathname location of archive" field.

For example, if you enter "pub" in the "Pathname location of archive" field, then the following directories are automatically created when the archiving script runs:

pub/compressed_backup

pub/licenses

pub/custom

Added a Save and Run Archiving Button

The "Save and Run Archiving Button" is now available on the Configure Backup page of the Administration Center. When you click this button, the system saves the backup parameters, runs the archive process, and displays the View Backup Logs page of the Administration Center.

Added Ability to Export Meeting Information for Meetings That Have Ended

The "Include ended meetings" field is now available on the Meeting Information page of the Administration Center. If you select Yes for this field, then the system includes meetings that have already ended in the exported output.

Added Ability to Delete Dialing Groups

Dialing groups, each of which map a phone number to a specific meeting ID, may be deleted from the Dial Configuration page of the Administration Center. To delete a dialing group, check the checkbox next to the dialing group, and then click Delete Selected.

Updated the Import Logs Procedure

The following steps replace Step 5 and later steps in each of these sections of the "Importing Data into Cisco Unified MeetingPlace Express" chapter:

Importing User Groups

Deleting User Groups

Importing User Profiles

Deleting User Profiles

Importing Cisco Conference Connection Meetings


Step 5 Click Execute.

Step 6 Click OK to confirm your request to import records.

Step 7 (Release 1.1.3 and later releases only) The system displays the import status and provides a link to the import log:

Click the link to view the import log, which you may print.

Click OK to close the page.

After you click OK, the import log can no longer be viewed or retrieved.

Step 8 (Release 1.1.2 and earlier releases only) When finished, the system displays a log for the import process:

Click Print to print the import log.

Click OK to close the page.

After you click OK, the import log can no longer be viewed or retrieved.


Note that the behavior in Step 7 was applied to the following sections in Release 1.1.2:

Importing Meetings

Canceling Meetings

Updated the Customize the Edit Profile Page

The following changes were made to the "Customize the Edit Profile" page of the Administration Center:

Removed the following fields:

E-mail address

Find me at 4

Added the following field:

Language

New and Changed Information in Release 1.1.4

Release 1.1.4 is a localization release. The following are new features in Cisco Unified MeetingPlace Express Release 1.1.4:

Reintroduced Language Support

Google Search Support

Reintroduced Language Support

Reintroduced support for French (FR), French (CA), German (DE), and English (AU) languages. These languages were removed in Release 1.1.3 and have been added back in Release 1.1.4.

Google Search Support

Added a Google search module that enables you to quickly search the day's meetings to find relevant meetings hosted by Cisco Unified MeetingPlace Express. You can join a meeting or view the details of a future meeting by clicking on the meeting link in the search results. There is nothing to configure or install. For more information, go to http://code.google.com/enterprise/detail_Cisco_Unified_MeetingPlace_Express.html.

Installation Notes

You may download the following software from Cisco.com:

Upgrade-only software images—Used to upgrade from an earlier software release to a later software release of Cisco Unified MeetingPlace Express.

Password recovery software images—Used to recover the root password if you are using a Cisco MCS 7825 series server, a Cisco MCS 7835H-3.0-IPC1, or Cisco MCS 7835-H1-RC1. For complete information about recovering your password, see the Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.1.

To download this software, go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml. You must have an account on Cisco.com to access the Software Center. The images posted at the Software Center require existing installations of Cisco Unified MeetingPlace Express.

For new installations, you must order the Cisco Unified MeetingPlace Express system software and licensing. Go to http://www.cisco.com/en/US/ordering/ or contact your Cisco sales representative.

For step-by-step installation and upgrade instructions, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.

See the following sections:

Release 1.1.0 and Release 1.1.1 Installation Notes

Release 1.1.2 Installation Notes

Release 1.1.3 Installation Notes

Release 1.1.4 Installation Notes

Release 1.1.0 and Release 1.1.1 Installation Notes

Each Cisco Unified MeetingPlace Express Release 1.1.0 and Release 1.1.1 shipment comes with two disks:

Preparation CD (required for Cisco MCS 7835I-3.0-IPC1 only). If you are installing Cisco Unified MeetingPlace Express onto a Cisco MCS 7835I-3.0-IPC1 for the first time, you must first install the operating system image from the preparation CD.

Installation DVD. The Cisco Unified MeetingPlace Express operating system and application software is installed from the installation DVD.

Release 1.1.2 Installation Notes

Cisco Unified MeetingPlace Express Release 1.1.2 includes all the features found in Release 1.1.1, including Patch 1.1.1.1001 and Patch 1.1.1.1002.

Each Cisco Unified MeetingPlace Express Release 1.1.2 shipment comes with two disks:

Preparation CD (required for the Cisco MCS 7835 series, the Cisco MCS 7845H-3.0-IPC1, and the Cisco MCS 7845-I1-RC1 only). If you are installing Cisco Unified MeetingPlace Express onto the Cisco MCS 7835 series, the Cisco MCS 7845H-3.0-IPC1, or the Cisco MCS 7845-I1-RC1 for the first time, you must first configure the RAID (redundant array of independent disks) and upgrade the BIOS from the preparation CD.

Installation DVD. The Cisco Unified MeetingPlace Express operating system and application software is installed from the installation DVD.

Release 1.1.3 Installation Notes

Cisco Unified MeetingPlace Express Release 1.1.3 is a maintenance release that includes all the features found in Release 1.1.2, including Patch 1.1.2.1001, and Release 1.1.1, including Patch 1.1.1.1001 and Patch 1.1.1.1002. The only exception is that Release 1.1.3 does not support languages other than English (US) and English (UK).

Each Cisco Unified MeetingPlace Express Release 1.1.3 shipment comes with an installation DVD. The Cisco Unified MeetingPlace Express operating system and application software is installed from the installation DVD.

Restrictions for Upgrading to Release 1.1.3

Before upgrading to Release 1.1.3 from an earlier release, follow this procedure:

Set the System Default Language to English

After upgrading to Release 1.1.3 from an earlier release, follow this procedure:

Reboot the System

Set the System Default Language to English

To set the system default language to English, follow these steps:

Procedure


Step 1 Log in to Cisco Unified MeetingPlace Express. For information about logging in, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.

Step 2 Click Administration.

Step 3 Click System Configuration > Usage Configuration.

Step 4 From the drop-down list, select English as the installed language for the Language 1 field.

Step 5 Click Save.


Reboot the System

To reboot the system, follow these steps:

Procedure


Step 1 Log in as the mpxadmin user. For information about logging in and using the command line interface (CLI), see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.

Step 2 Go to the CLI and enter sudo mpx_sys stop

Step 3 Change to the root user by entering su and the root user password.

Step 4 Enter /sbin/shutdown -r now


Release 1.1.4 Installation Notes

Cisco Unified MeetingPlace Express Release 1.1.4 is a maintenance release that includes all the features found in Release 1.1.3, Release 1.1.2, including Patch 1.1.2.1001, and Release 1.1.1, including Patch 1.1.1.1001 and Patch 1.1.1.1002.

Each Cisco Unified MeetingPlace Express Release 1.1.4 shipment comes with an installation DVD. The Cisco Unified MeetingPlace Express operating system and application software is installed from the installation DVD.

Restrictions for Upgrading to Release 1.1.4

If you upgrade to Release 1.1.4, you must follow these procedures after installing the upgrade:

Reboot the System

Enable Languages


Note You must re-enter your log-in information, even if you have previously checked the "Remember me" checkbox. The system does not remember you after an upgrade. See CDETS CSCsg78339 for more information, including a workaround.


Enable Languages

After you upgrade to Release 1.1.4 from Release 1.1.2, you must enable any languages that were previously installed on your system.

Procedure


Step 1 Log in to Cisco Unified MeetingPlace Express. For information about logging in, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.

Step 2 Click Administration.

Step 3 Click System Configuration > Usage Configuration.

Step 4 From the drop-down lists, select an installed language for the Language 2 field, the Language 3 field, and the Language 4 field, if applicable.

Step 5 Click Save.


Limitations and Restrictions

See the following sections:

Limitations and Restrictions For All Releases

Limitations and Restrictions for Release 1.1.0 and Release 1.1.1

Limitations and Restrictions for Release 1.1.2

Limitations and Restrictions for Release 1.1.3

Limitations and Restrictions for Release 1.1.4

Limitations and Restrictions For All Releases

Topics in this section include:

Maximum Number of Concurrent Voice or Web Users That a System Can Support

Maximum Number of Concurrent Voice or Web Users That a System Can Support

The maximum number of concurrent voice or web users that a system can support depends on the specific Cisco 7800 Series Media Convergence Server (MCS) model and the licensing installed. See the "Supported Servers" section. Also see the licensing information in the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1.

Limitations and Restrictions for Release 1.1.0 and Release 1.1.1

Topics in this section include:

RAID Not Supported

Organization Unit Field Restriction

RAID Not Supported

Cisco Unified MeetingPlace Express Release 1.1.0 and Release 1.1.1 do not support RAID (redundant array of independent disks) for the Cisco MCS 7825 series servers.

Organization Unit Field Restriction

In Release 1.1.0 and Release 1.1.1, the "Organization unit" field on the Generate Certificate Signing Requests (CSRs) page of the Administration Center cannot contain commas.

Limitations and Restrictions for Release 1.1.2

Topics in this section include:

Display Name Field Cannot Contain Spaces

Organization Unit Field Restriction

Display Name Field Cannot Contain Spaces

In Release 1.1.2 only, the field description for the "Display name" field on the SIP Configuration page of the Administration Center must not include any spaces. Spaces in this field may cause dialed-out SIP calls to fail. You may, however, use underscore characters (_), for example, "Cisco_Unified_MeetingPlace_Express."

Organization Unit Field Restriction

In Release 1.1.2, the "Organization unit" field on the Generate Certificate Signing Requests (CSRs) page of the Administration Center cannot contain commas. However, this field can contain commas in Release 1.1.2 when Patch 1.1.2.1001 is installed.

Limitations and Restrictions for Release 1.1.3

Topics in this section include:

Changed Language Support for French, German, and Australian English

System Default Language Must be English Before Upgrading

Changed Language Support for French, German, and Australian English

Release 1.1.3 does not support French (FR) (French as spoken in France), German, French (CA) (French as spoken in Canada), and English (AU) (English as spoken in Australia). If you require one or more of these languages and you need to upgrade your system, we suggest upgrading to Cisco Unified MeetingPlace Express Release 1.1.4.

System Default Language Must be English Before Upgrading

If you are upgrading to Release 1.1.3 from an earlier release, your system default language must be English. If your system default language is not English, the upgrade will not proceed and the system displays an error message.

Limitations and Restrictions for Release 1.1.4

There are no limitations or restrictions for Release 1.1.4.

Important Notes

The following sections contains important information about Cisco Unified MeetingPlace Express:

Third Party Software

Open Source Copyright Information

Adobe Technology

Third Party Software

This software includes software governed by certain open source licenses as follows:

LAME 3.xx found at http://www.mp3dev.org.
LAME Ain't an MP3 Encoder
http://www.mp3dev.org
March 2001

Originally developed by Mike Cheng (www.uq.net.au/~zzmcheng).
Now maintained by Mark Taylor (www.mp3dev.org).

This code is distributed under the GNU LESSER PUBLIC LICENSE
(LGPL, see www.gnu.org) with the following modification:

1. If you determine that distribution of LAME requires a patent license,
and you obtain a patent license, you may distribute LAME even though
redistribution of LAME may also require a patent license.

2. You agree not to enforce any patent claims for any aspect of
MPEG audio compression, or any other techniques contained in
the LAME source code.

LAME uses the MPGLIB decoding engine, from the MPG123 package, written
by: Michael Hipp (www.mpg123.de) MPGLIB is released under the GPL.

Copyrights (c) 1999,2000,2001 by Mark Taylor
Copyrights (c) 1998 by Michael Cheng
Copyrights (c) 1995,1996,1997 by Michael Hipp: mpglib

As well as additional copyrights as documented in the source code.

If you cannot locate copies of the referenced GPL license(s) in this section please contact
the Free Software Foundation at licensing@fsf.org or 51 Franklin St., 5th Floor, Boston,
MA 02110-1301. For information about obtaining the source code for the third party
software, contact Cisco Systems Legal Department and include details about the product
and a copy of the license at 300 E. Tasman Dr., San Jose, CA 95124.

Open Source Copyright Information

Portions of this software product are copyright as follows:

Copyright (c) 1985, 1987, 1988 The Regents of the University of California. All rights reserved.

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED "AS IS" AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Portions of this software product include the following notice:

This file is in the public domain, so clarified as of 1996-06-05 by Arthur David Olson (arthur_david_olson@nih.gov)

Adobe Technology

Adobe technology is used in this product.

Adobe, Macromedia, and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Caveats

This topic includes the following sections:

Using Bug Toolkit

Saving Bug Toolkit Queries

Hardware Caveats

Open Caveats

Resolved Caveats

Using Bug Toolkit

You can find the latest caveat information for Cisco Unified MeetingPlace Express by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use Bug Toolkit, follow this procedure.

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Log on with your Cisco.com user ID and password.

Step 2 Click the Launch Bug Toolkit hyperlink.

Step 3 If you are looking for information about a specific caveat, enter the ID number in the "Enter known bug ID:" field.

To view all caveats for Cisco Unified MeetingPlace Express, go to the "Search for bugs in other Cisco software and hardware products" section, and enter Cisco Unified MeetingPlace Express in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Unified MeetingPlace Express.

Step 4 Click Next. The Cisco Unified MeetingPlace Express search window displays.

Step 5 Choose the filters to query for caveats. You can choose any or all of the available options:

a. Choose the Cisco Unified MeetingPlace Express version:

Choose the major version for the major releases.

A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.

Choose the revision for more specific information.

A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.

b. Choose the Features or Components to query; make your selection from the "Available" list and click Add to place your selection in the "Limit search to" list.

c. Enter keywords to search for a caveat title and description, if desired.


Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.


d. Choose the Set Advanced Options, including the following items:

Bug Severity level—The default specifies 1-3.

Bug Status Group—Check the Fixed check box for resolved caveats.

Release Note Enclosure—The default specifies Valid Release Note Enclosure.

e. Click Next.

Bug Toolkit returns the list of caveats on the basis of your query.

You can modify your results by submitting another query and using different criteria.

You can save your query for future use. See the "Saving Bug Toolkit Queries" section.



Note For detailed online help with Bug Toolkit, click Help on any Bug Toolkit window.


Saving Bug Toolkit Queries

Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.

Follow this procedure to save your Bug Toolkit queries.

Procedure


Step 1 Perform your search for caveats, as described in the "Using Bug Toolkit" section.

Step 2 In the search result window, click the This Search Criteria button that displays at the bottom of the window.

A new window displays.

Step 3 In the Name of saved search field, enter a name for the saved search.

Step 4 Under My Bug Groups, use one of the following options to save your defects in a bug group:

Click the Existing group radio button and choose an existing group name from the drop-down list box.

Click the Create new group named: radio button and enter a group name to create a new group for this saved search.


Note This bug group will contain the bugs that are identified by using the search criteria that you have saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.


Bug Toolkit saves your bugs and searches, and makes them available through the My Stuff window. (The My Stuff window allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of all your bug groups.)

Step 5 Under Email Update Options, you can choose to set optional e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:

Do NOT send me any email updates—If you choose this default setting, Bug Toolkit does not send e-mail notifications.

Send my updates to:—Click the radio button to choose this option to send e-mail notifications to the user ID that you enter in this field. Additional notification options include:

Updates as they occur—Bug Toolkit provides updates that are based on status change.

Weekly summaries—Bug Toolkit provides weekly summary updates.

Apply these email update options to all of my saved searches—Check this check box to use these e-mail update options for all of your saved searches.

Step 6 To save your changes, click Save.

Step 7 A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.


Hardware Caveats

See the documentation for your specific hardware server. Documentation for Cisco 7800 Series Media Convergence Servers can be found at the following URL:

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/tsd_products_support_series_home.html

Open Caveats

The caveats in Table 8 describe possible unexpected behavior in the latest release of Cisco Unified MeetingPlace Express. These caveats may also be open in previous releases. Only severity 1, severity 2, and select severity 3 open caveats, as well as all customer-found caveats, are provided in this document, and they are listed in order of severity and then in alphanumeric order by bug identifier. For more information about an individual defect, click or go to the URL in Table 8 to access the online record for that defect, including workarounds.

Because defect status continually changes, be aware that Table 8 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Toolkit.

Table 8 Open Caveats for Cisco Unified MeetingPlace Express  

Identifier
Severity
Component
Headline

CSCsg14522 1

1

web-conf

Attempt to install SSL certificates disables web UI access

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg14522

CSCsg78325

1

upgrade

JAVA not updated to v1.5 after upgrading from 1.1.0.10 to 1.1.4.13

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78325

CSCsc29572

2

web-conf

Reconnect after network disconnect does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc29572

CSCsc29979

2

web-conf

Speaker status not updated in meeting room - while load traffic

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc29979

CSCsc87081

2

web-conf

iptables stop/restart command gets stuck on soft reboot

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc87081

CSCsd18176

2

web-conf

Failed to reconnect the web meeting room while disconnection happened

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc18176

CSCsd20410

2

web-conf

Reservationless meeting stays locked on the web when the floor is open

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd20410

CSCsd22143

2

web-conf

Web conference stale statistics - causing delay in launching meeting room

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd22143

CSCsd57367

2

web-conf

Web conf crash when exceeding 60 users in hi-resolution meetings session

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd57367

CSCsd64808

2

web-conf

Web conf can't be started after date change even after rebooting (daylight savings time and standard time)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd64808

CSCsd81531

2

web-conf

Lock down Cisco Unified MeetingPlace Express web conferencing able to see OEM-specific information

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd81531

CSCsd86333

2

web-conf

640x480 meeting room resolution settings does not resize room perfectly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd86333

CSCsd86353

2

web-conf

Meeting room -optimize room bandwidth does not have impact on data rate

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd86353

CSCsd87801

2

web-conf

Web conference failed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd87801

CSCsd90342

2

web-conf

1024x768 high res presentation - data being sent twice to the participant list

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd90342

CSCse11387

2

web-conf

Unable to reconnect to the web meeting room after the disconnection

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse11387

CSCse16565

2

web-conf

SQLException: deadlock detect and unable to join the meeting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse16565

CSCse35437

2

web-conf

ISAM error: deadlock detected while running the load of 110 web users

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse35437

CSCse53455

2

system

System picks up IP address from DHCP so three IP are assigned to a single box

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse53455

CSCsf00466

2

telephony

Cannot make any H323 calls after 5 days of 250 calls traffic

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00466

CSCsf00554

2

web-conf

After changing hostname/domain, web conferencing fails to start

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00554

CSCsf19767

2

web

Email format name without domain imported from CallManager

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19767

CSCsf99056

2

telephony

VUI ports and conferences have hung - no new call can be made

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf99056

CSCsg25482 1

2

web

Users with no alias to FQDN will not be able to access system

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg25482

CSCsg34359

2

web

Users failed to login

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg34359

CSCsg36300

2

telephony

Insufficient web ports under heavy stress

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg36300

CSCsg36518

2

accessibility

Web interface may become unresponsive

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg36300

CSCsg40708

2

outlook

Reschedule: Increase the duration of the appointment with the mouse

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg40708

CSCsg44759

2

telephony

System reboot - DBAPI - DB READ/Write Lock Failure

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg44759

CSCsg46516

2

web-conf

Web conf -120 users session - SSL -causing FCS core memory leak and crash

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg46516

CSCsg65003

2

admin

Server crashed and rebooted - with nmpagent core-dump

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg65003

CSCsg76192

2

system

MeetingPlace Express not binding web traffic to eth1

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg76192

CSCsg78368

2

telephony

Problem releasing "permanent" ports after continous meeting ends

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78368

CSCsc88504

3

web-conf

Web conference does not work after changing the host name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc88504

CSCsd16287

3

web-conf

Meeting room open with note pod message default template not working

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd16287

CSCsd34216 1

3

telephony

cptrace (eventlog) files corrupted

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd34216

CSCse03218

3

translation

fr_FR and fr_CA: Ending consonant should not be heard for 5 and 8

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03218

CSCse03268

3

web

FR: Localized enhancement needed in Find menu

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03268

CSCse03544

3

email

FR: Two issues for space in e-mail subject

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03544

CSCse03571

3

email

FR: Minor issues in e-mail notification body

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03571

CSCse42029

3

database

Guests are screened and prevented from joining meeting for some upgraded servers

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse42029

CSCse43702

3

translation

FR: Wrong types of words are used in web-conf bandwidth metrics

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43702

CSCse63954 1

3

system

net command updates files in wrong directory

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse63954

CSCse65678 1

3

docs

Supported hardware NOT listed in release note

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65678

CSCse81664

3

other

Full web conferencing cannot be turned off

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse81664

CSCsf14015

3

telephony

Disconnecting an outdial to an autoanswer device causes issues

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf14015

CSCsf16962

3

web

Post upgrade database problem prevents lite web from working

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf16962

CSCsf26152

3

web-conf

Out dial link still appears when joining web conference

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf26152

CSCsf95963

3

admin

Archive fails if password contains non-alphanumeric character such as &

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf95963

CSCsf96882

3

web-conf

Intermittent connection to web-conference failures: Unable to Join Meeting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf96882

CSCsg05722

3

other

All meetings are marked as "reservationless" after upgrading system

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg05722

CSCsg14974

3

web-conf

Stop sharing button does not appear for a specific application

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg14974

CSCsg22799

3

web

Basic Google Onebox integration

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg22799

CSCsg27866

3

admin

Port utilization report is incorrect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg27866

CSCsg46542

3

mixer

Number of participants is reported incorrectly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg46542

CSCsg47891

3

licensing

Misleading warning message in Administration Center after new install

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg47891

CSCsg58856

3

admin

False positive success message from root for backup archive FTP

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg58856

CSCsg58967

3

installer

All voice prompt files are removed from system after successful rollback

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg58967

CSCsg78339

3

upgrade

"Remember me" log-in not working after upgrading from 1.1.1.11 to 1.1.4.13

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78339

CSCsg78387

3

telephony

VUI crashed after upgrading from 1.1.0.10 to 1.1.4.13 and some sched/attending

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78387

CSCsg78751

3

telephony

First outdial after upgrade produces dead air and then drops soon after

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78751

CSCsg80121

3

admin

User/group language preferences lost after importing profiles from file

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg80121

CSCse99559

4

ip phone

Password needs to be entered twice

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99559

CSCsg78356

4

upgrade

"User doesn't exist or password incorrect" shown after upgrading from 1.1.1.11 to 1.1.4.13

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78356

1 This defect has been moved to the closed state, which means that the defect is valid but will not be fixed due to vendor limitations.


Resolved Caveats

The following tables list caveats that are resolved in Cisco Unified MeetingPlace Express but that may have been open in previous releases:

Resolved in Cisco Unified MeetingPlace Express Release 1.1.4

Resolved in Cisco Unified MeetingPlace Express Release 1.1.3

Resolved in Cisco Unified MeetingPlace Express Release 1.1.2

Resolved in Cisco Unified MeetingPlace Express Release 1.1.1

Only severity 1, severity 2, and select severity 3 resolved caveats, as well as all customer-found caveats are provided in this document, and they are listed in order of severity and then in alphanumeric order by bug identifier. For more information about an individual defect, click or go to the URL below the defect to access the online record for that defect.

Because defect status continually changes, be aware that these tables reflect a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit.

Table 10 lists the caveats that were resolved in Release 1.1.4.

Table 9 Resolved in Cisco Unified MeetingPlace Express Release 1.1.4  

Identifier
Severity
Component
Headline

CSCsa46733

2

translation

Prompt changes when meeting is full

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa46733

CSCsd74424

2

translation

FR: add comma after the word Welcome after a user logs in

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74424

CSCsd98850

2

translation

Prompts need to be re-recorded or recorded for the first time

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd98850

CSCsf19576

2

web

Delegate scheduling cannot add multiple invitees

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19576

CSCsg08797

2

db

Remove the two-language restriction

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg08797

CSCsg37498

2

telephony

CCA crash after uploading licenses

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg37498

CSCsg50768

2

ssl

Generated CSRs give the same common name for both IP addresses

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg50768

CSCsg51231

2

translation

No one can join web for meeting created by non-English user

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg51231

CSCse03076

3

translation

FR: joindre used in VUI is not consistent with what in rest of the MPE

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03076

CSCse03133

3

translation

fr_CA: String 44 plays like an interrogation when it is not

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03133

CSCse03143

3

translation

fr_CA: Common problem - neuf (9) is played deeper than it should

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03143

CSCse03153

3

translation

fr_CA: String 50 sounds like an question while it is not

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03153

CSCse03164

3

translation

fr_CA: Press 2 (appuyez sur 2) ends like a question while it is not

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03164

CSCse03172

3

translation

fr_CA: string 91 concatenates two words together

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03172

CSCse03190

3

translation

fr_CA: Press 3 (appuyez sur 3) ends like a question while it is not

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03190

CSCse06119

3

translation

fr_CA audio localization issues

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06119

CSCse06130

3

translation

fr_FR localization issues needing fixing

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06130

CSCse06142

3

translation

de_DE audio localization issues need fixing

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06142

CSCse07132

3

translation

Help launched from meeting room is in English

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07132

CSCse07573

3

translation

GE: Inaccurate translation of party in multiple string

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07573

CSCse07715

3

translation

GE: String 1290 should be rerecorded due to grammatical error

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07715

CSCse07732

3

translation

GE: improve prompt translation during disconnection

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07732

CSCse43671

3

translation

FR: Unclear status shown in meeting detail page

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43671

CSCse43710

3

translation

FR: Unclear translation with grammar issue in web conf full screen menu

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43710

CSCsg15748

3

telephony

Missing prompts in en_US cause unrecognizable prompt in other languages

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15748

CSCsg28292

3

telephony

Miscellaneous VUI language.dat errors

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg28292

CSCsg50152

3

web

Localized strings in JS confirm/alert box displayed wrongly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg50152

CSCsg52808

3

telephony

No optional prompt/locale is heard via VUI other than system language

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg52808

CSCsg57103

3

telephony

Invitees not listed in the email invitation after upgrade

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg57103

CSCse07578

4

translation

GE: Bit too much space after One (Ein) is played -> sounds unnatural

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07578

CSCse43624

4

translation

FR: Detail page has inconsistent term and look

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43624

CSCse43645

4

translation

FR: Wrong case in Reservationless menu in publish meeting field

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43645

CSCse43687

4

translation

FR: typographic rule violation on the Attend menu

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43687

CSCsg35149

4

installer

MPE Release 1.1.3 installed on a system with less than 2 Gig memory

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg35149

CSCse43681

5

translation

FR: Error message typo in scheduler and missing period at the end

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43681

CSCsg38289

5

telephony

The VUI language is very slow when playing prompt lists

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg38289

CSCsg26862

6

other

The VUI tool should be added to source code control

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg26862

CSCsg31482

6

telephony

Zip up .wav files for more efficiency

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg31482

CSCsg37802

6

docs

CSCsf19767 not resolved in 1.1.3

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19767


Table 10 Resolved in Cisco Unified MeetingPlace Express Release 1.1.3  

Identifier
Severity
Component
Headline

CSCsd95167

1

system

OS does not work with MCS-7825 3.4GHz versions

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd95167

CSCsb03664

2

web-conf

Unable to schedule a continuous meeting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb03664

CSCsc73825

2

web-conf

Reconnect after network disconnect does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc73825

CSCsd09329

2

web-conf

After upgrade old continuous meetings fail to load meeting room

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd09329

CSCsd16137

2

admin

Maximum profile login attempts setting doesn't work for LDAP user

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd16137

CSCsd72638

2

web-conf

Java with PID 2010 has memory leak

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd72638

CSCsd85309

2

web-conf

Time changes causes web engine to freeze

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd85309

CSCsb16047

3

web

Past continuous meetings should not show up in today's list

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb16047

CSCsc66712

3

db

False alarm was triggered once an hour

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc66712

CSCsc73897

3

web

Incorrect layout for phone language when error in custom/disp for grpname

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc73897

CSCsd23704

3

admin

Logo in required size range can not be uploaded to as customer logo

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd23704

CSCsd27634

3

web

Trailing spaces in LDAP field causes failed authentication

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd27634

CSCsd33058

3

email

Default logging needs to cover normal operations

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33058

CSCsd33752

3

installer

Warning loading MPE on a MCS-equivalent system

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33752

CSCsd33927

3

telephony

Alarm outdial is reading the - (dash) in the phone number as 45

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33927

CSCsd35595

3

web

Subject line is joined by Billing Code value

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd35595

CSCsd36510

3

web

Profile display is skewed when display options are checked or unchecked

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd36510

CSCsd37974

3

web

End Meeting button needs to be relocated or removed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd37974

CSCsd55538

3

admin

No way to delete Dial Configuration item once they are entered

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55538

CSCsd76944

3

docs

Config guide gateway install location instructions incorrect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76944

CSCsd76984

3

docs

Config guide gateway install CSS instructions incorrect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76984

CSCsd76985

3

docs

Config guide gateway install device pool info incorrect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76985

CSCsd77417

3

docs

Config guide - directory username instructions unclear

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd77417

CSCsd82671

3

docs

Install guide system prep instructions incomplete

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82671

CSCsd82681

3

telephony

Meeting ID blocked by deleted meeting after rebuilding database

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82681

CSCsd83034

3

admin

Message after license install refers to incorrect link name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83034

CSCsd87808

3

admin

H.323 config IP address data entry problems

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd87808

CSCsd90042

3

admin

Inconsistent error messages after session timeout

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd90042

CSCse17135

3

other

Disable sending emails with cron jobs status

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse17135

CSCse19257

3

admin

Unable to generate CSR with a comma in the Organization unit field

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse19257

CSCse26047

3

telephony

Calls fail intermittently due to missing OpenLogicalChannel

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse26047

CSCse31014

3

system

CCA crash

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31014

CSCse38673

3

email

Test browse URL in meeting notification should use FQDN

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse38673

CSCse39662

3

admin

Schedule rule doesn't work in importing CCC meetings

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse39662

CSCse40807

3

docs

Need more details about Trusted Certificates

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse40807

CSCse42029

3

db

Guests are screened and prevented from joining mtgs for some upgraded servers

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse42029

CSCse51100

3

web

User profile page is formatted and displayed differently

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse51100

CSCse52172

3

web

Usability problem when scheduling recurring meetings

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse52172

CSCse65268

3

web

No option for voice only failed scheduling if not enough web ports.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65268

CSCse65628

3

installer

Preinstallation fails on MCS-7835-H1-RC1

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65628

CSCse65678

3

docs

Supported hardware NOT listed in release note

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65678

CSCse66539

3

system

net command does not allow leading digits in the domain name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse66539

CSCse79421

3

telephony

Changes to support CSCse39662 for Import functionality

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse79421

CSCse99551

2

web

Inconsistencies in accepting password

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99551

CSCsf00638

3

admin

User import failure (required fields)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00638

CSCsf18227

3

admin

Attendant can change their own type of user to be System Mgr

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf18227

CSCsf19767

2

web

Email format name without domain imported from Cisco Unified CallManager

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19767

CSCsg02883

3

docs

System hardware requirements for memory missing in install guide

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg02883

CSCsc55573

4

web

Delay 60 sec when web conf monitoring service checks for its comp

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc55573

CSCsd84178

5

web

Blank guest user in invitees list while scheduling meeting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd84178

CSCse96657

5

telephony

Caller disconnect during meeting creation can cause Exlog warning

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse96657

CSCsf08307

5

docs

Document how purge parameter changes work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf08307

CSCsa97666

6

telephony

Log the input meeting ID and profile number in cptrace

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa97666

CSCsd52412

6

admin

Allow archiving method to have FTP as a choice

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52412

CSCsd67419

6

docs

Http host name cannot start with a numeric value

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67419

CSCsd67505

6

docs

Prompt list shows 'Welcome' prompt # is 1728

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67505

CSCsd67518

6

docs

Step 4 "Customizing Voice Prompt" inaccurate

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67518

CSCsd77741

6

docs

Adding new gateway to CCM doesn't say which IP/host name to use

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd77741

CSCse07643

6

admin

Give a warning when loading incremental licenses but no base license

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07643

CSCse62648

6

docs

Adding new license will fail if hostname longer then 32 characters

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse62648

CSCse68811

6

web

Add invited profiled users to who can attend option

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse68811


Table 10 lists the caveats that were resolved in Release 1.1.3.

Table 11 Resolved in Cisco Unified MeetingPlace Express Release 1.1.2  

Identifier
Severity
Component
Headline

CSCsc42040

2

web-conf

fcscore crash on using hi-res presentations

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc42040

CSCsc65582

2

system

Prep CD doesn't work cause 7825H as uninstallable platform

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc65582

CSCsc86599

2

telephony

CCA -H.323 calls failing beyond 30-40 users after load traffic

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc86599

CSCsd68152

2

web-conf

Web meeting room not available if SSL enabled

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd68152

CSCsc53239

3

telephony

Web doesn't remove participants on a reschedule

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc53239

CSCsc74092

3

web-conf

Browser test passes, but users not able to get into the web conference

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc74092

CSCsd00900

3

admin

Upgrade install doesn't correctly update SysAppl MIB values

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd00900

CSCsd83877

3

web

Unable to remove user from the invitee list during scheduling

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83877

CSCse24519

3

web-conf

Misleading popup blocker message displayed when joining meeting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse24519

CSCse45966

3

web-conf

Web conf disconnect after launching 100 web users

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse45966

CSCse49592

3

web-conf

Misleading popup blocker message displayed when joining meeting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49592

CSCse53899

3

telephony

Zombie database connections holding lock on csalarmentry table

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse53899

CSCse57725

3

telephony

CCA crashes during load test

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse57725


Table 11 lists the caveats that were resolved in Release 1.1.2.

Table 12 Resolved in Cisco Unified MeetingPlace Express Release 1.1.1  

Identifier
Severity
Component
Headline

CSCse48183

1

web-conf

Unable to join web meeting see "Your account has expired"

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse48183

CSCsc10260

2

web

Guest user used owner of reservationless name when entered in meeting room

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc10260

CSCsc52317

2

telephony

LDAP authentication failed -> call dropped when profile user join via VUI

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc52317

CSCsc92835

2

admin

SYSAPPLMIB: sysApplRunCurrentState does not show correct values

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc92835

CSCsc98251

2

telephony

User recorded names are gone after upgrading Cisco Unified MeetingPlace Express

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc98251

CSCsc99074

2

web-conf

Delete web recordings when meetings end to free up disk space

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc99074

CSCsd18761

2

system

Code dump occurred for module twatch cause system reboot

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd18761

CSCsd51365

3

email

Notification not being delivered to all invitees

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd51365

CSCsd55576

2

telephony

Meeting recording starts; but is deleted if meeting has a second session

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55576

CSCsd62819

3

email

Cannot schedule meeting even though there are available ports

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd62819


Table 12 lists the caveats that were resolved in Release 1.1.1.

Troubleshooting

Troubleshooting topics are described in the Cisco Unified MeetingPlace Express documentation listed below and available at http://www.cisco.com/en/US/products/ps6533/prod_troubleshooting_guides_list.html.

Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1

This guide includes troubleshooting information that can be performed by system administrators in the Administration Center.

Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.1

This guide includes troubleshooting information that can be performed by system administrators but cannot be performed in the Administration Center.

User Guide for Cisco Unified MeetingPlace Express Release 1.1

This guide includes troubleshooting information that can be performed by end users.

Documentation Updates

This section contains updates to the Cisco Unified MeetingPlace Express documentation that were unavailable when Cisco Unified MeetingPlace Express Release 1.1.4 was released.

For the latest versions of all Cisco Unified MeetingPlace Express documentation, go to http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html.

Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express

User Guide for Cisco Unified MeetingPlace Express

Troubleshooting Guide for Cisco Unified MeetingPlace Express

Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express

Documentation updates are described in the following sections:

Documentation Errors

Documentation Changes

Documentation Omissions

Documentation Errors

The following information was incorrect in the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1:

User Profiles and User Groups Cannot Be Imported from Cisco Conference Connection

Requirements and Restrictions for Importing User Profiles

User Profiles and User Groups Cannot Be Imported from Cisco Conference Connection

The document incorrectly states that you can import user profiles or user group information from Cisco Conference Connection to Cisco Unified MeetingPlace Express. In fact, only meetings may be imported from Cisco Conference Connection to Cisco Unified MeetingPlace Express.

Requirements and Restrictions for Importing User Profiles

The document contains an inaccurate list of required header fields for importing user profiles. Use the following list instead:

To delete user profiles, the import file must contain the following fields:

prfnum

uid

To add user profiles, the import file must contain the following fields:

EncryptedProfilePWD or prfpwd

EncryptedUserPWD or upwd

prfnum

uid

The "prfpwd" and "upwd" fields are currently not described in the document. See the "Unencrypted Password Options for Importing User Profiles" section.

The document also contains an inaccurate list of restrictions for importing user profiles. Use the following list instead:

If the import file contains the "tzcode" header field, then all user profiles in the import file must have a valid entry for the field. For any invalid or blank "tzcode" values, the associated user profile is not imported, and an error is logged.

If the import file contains the "grpnme," "grpnum," or both header fields, then all user profiles in the import file must have a valid entry for each included field. Specifically:

Import user groups before you import user profiles.

If any "grpnme" and "grpnum" fields are left blank in the import file, then the associated user profiles are not imported, and an error is logged.

If any user groups that are specified in the "grpnme" and "grpnum" fields do not already exist in the Cisco Unified MeetingPlace Express database, then the associated user profiles are not imported, and an error is logged.

If the import file does not contain the "grpnme" and "grpnum" header fields, then the associated user profiles are not imported, and an error is logged.

In the table that describes the fields used to import user profiles, the descriptions for the "grpnme" and "grpnum" fields are incorrect. The restriction for both descriptions should be changed to say this:

Restriction: The import file must contain the "grpnme" and "grpnum" fields, otherwise the associated user profiles cannot be imported, and the import will fail. For details, see the "Restrictions for Importing User Profiles" section.

Documentation Changes

For documentation changes, see the following sections:

Supported Characters in User Names

SNMP Feature Support

Adobe Flash Player

New and Changed Information

Supported Characters in User Names

Removed the period (".") from the list of unsupported characters for the User ID field on the Add User Profile and Edit User Profile Administration Center pages. You can now have a period in your user ID.

SNMP Feature Support

Modified the "About SNMP" section so that it now says the following:

The Cisco Unified MeetingPlace Express SNMP feature supports the non-standard Management Information Bases (MIBs) that are listed in the "Requirements for SNMP" section.


Caution Cisco Unified MeetingPlace Express does not support SNMP without the Cisco non-standard MIBs loaded onto your SNMP monitoring package.

Once the non-standard MIBs are in place, the SNMP feature supports all standard MIB II queries and a set of Cisco Unified MeetingPlace Express MIB traps. The MIB II queries include information such as the Cisco Unified MeetingPlace Express server name, location, and contact name, plus various statistics regarding the network interface.

Moved the list of non-standard MIBs into a new section called "Requirements for SNMP."

Adobe Flash Player

The Macromedia Flash Player name has changed to Adobe Flash Player. The following URLs have also been updated:

Adobe Flash Player download: http://www.adobe.com/products/flashplayer/

Adobe Flash Player distribution license: http://www.adobe.com/licensing/distribution/

Documentation Omissions

The content in the following sections was omitted from the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1:

Port Requirements

SMTP Server Configuration

About Certificates

Additional Steps for Adding the SIP Trunk and Route Pattern in Cisco Unified CallManager Release 5.x

Prerequisites for Importing Cisco Conference Connection Meetings

Unencrypted Password Options for Importing User Profiles

H.323 Configuration Modifications Reinitialize H.323 Signaling

H.323 ID Field Restriction

Private Key File Field Descriptions

Special Privileges for Delegates

Restrictions for Meeting Configuration Page Fields

Format of Click-to-Attend URLs in Meeting Notifications

Exceptions to Archiving

Port Requirements

Added the following information:

The following ports must be opened internally and externally so that internal and external customers can use web conferencing:

TCP port 80 for HTTP

TCP port 443 for HTTPS

TCP port 1935 for web conferencing (recommended)

TCP port 8080 for the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone


Note If you are using the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone and your Cisco Unified MeetingPlace Express system is configured to run under HTTPS, port 8080 must be open from the Cisco Unified IP Phone to the Cisco Unified MeetingPlace Express server.


The following ports must be opened internally (if your Cisco Unified CallManager is internal) for voice conferencing:

TCP port 1720 for H.323 host call

UDP port 5060 for SIP

TCP port 8404 for LDAP to Cisco Unified CallManager

UDP port 16384 to 32767 for RTP streams

TCP ports 62000 to 62999 for H.323

The following ports must be opened only if you use the applicable application:

TCP port 22 for SSH

TCP port 25 for SMTP

UDP port 123 for NTP

UDP port 161 for SNMP

SMTP Server Configuration

Added the following note to the "Configuring SMTP Servers" section:


Note The values you enter while installing the Cisco Unified MeetingPlace Express operating system are not carried over to the Administration Center. Therefore, you need to re-enter the value for the primary SMTP server on the SMTP Server Configuration page.


About Certificates

To use Secure Sockets Layer (SSL) to provide secure web communications to and from Cisco Unified MeetingPlace Express, you must obtain two certificates from a trusted certificate authority (CA):

One for the end-user web interface and the Administration Center

One for web conferencing

Each certificate uses the digital signature of a trusted certificate authority (CA) to confirm that a cryptographic key belongs to a specific organization at a specific location. Each certificate also includes a validity period, after which the certificate expires.


Note Cisco Unified MeetingPlace Express does not support self-signed certificates.


Additional Steps for Adding the SIP Trunk and Route Pattern in Cisco Unified CallManager Release 5.x

The following steps should be inserted between Step 4 and Step 5 of the "Adding the SIP Trunk and Route Pattern in Cisco Unified CallManager Release 5.x" section in the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1.


Step 1 Configure the nonsecure SIP trunk profile by completing the following actions:

a. In the menu at the top of the Cisco Unified CallManager Administration page, click System > Security Profile > SIP Trunk Security Profile.

b. To list all SIP trunk security profiles, click Find without entering anything in the Search Options fields.

c. Under Search Results, click Non Secure SIP Trunk Profile.

d. On the SIP Trunk Security Profile Configuration page, configure the fields described in Table 13.

Table 13 Fields for Configuring the Non Secure SIP Trunk Profile in Cisco Unified CallManager

SIP Trunk Security Profile Information Field
Action

Incoming Transport Type

Keep the default value of TCP+UDP.

Outgoing Transport Type

Select UDP.


e. For all other required fields on the SIP Trunk Security Profile Configuration page, configure the fields appropriately for the current Cisco Unified CallManager deployment. For information about each field, see the Cisco Unified CallManager online help or see the administration guide for your specific Cisco Unified CallManager release.

f. Click Save.


Prerequisites for Importing Cisco Conference Connection Meetings

The following information was added to the "Importing Cisco Conference Connection Meetings" section:


Note When meetings are imported from Cisco Conference Connection into Cisco Unified MeetingPlace Express, the user who performs the import process automatically becomes the scheduler for those meetings.


Before You Begin

Make sure that the number of Cisco Unified MeetingPlace Express voice licenses installed on your system is equal to or greater than the number of voice licenses in the Cisco Conference Connection system from which you are importing meetings.

If you want the imported meetings to have web-conferencing capabilities, then purchase and install additional web licenses (the same amount as the number of voice licenses installed on your system).

If you do not want the imported meetings to have web-conferencing capabilities, then make sure that the user profile of the person who is importing the meetings has the "Host web meetings with" field set to "Participant list only (no licenses required)."

Export the meeting information from Cisco Conference Connection. See the "Upgrading Cisco Unified MeetingPlace Express" chapter of the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express.

Unencrypted Password Options for Importing User Profiles

When importing user profiles, the import file includes user passwords and profile passwords. The document currently describes the "EncryptedUserPWD" and "EncryptedProfilePWD" fields, which are used to enter passwords that were previously encrypted by Cisco Unified MeetingPlace Express.

If, however, you want to enter unencrypted passwords, then use the "upwd" and "prfpwd" fields instead (See Table 14).

Table 14 Password Fields for Importing User Profiles

Header Field
Description
Value

EncryptedProfilePWD

(prfpwd)

Encrypted profile password. See the description and values of the equivalent "Profile password" user profile field.

If you instead want to import an unencrypted profile password, then modify the import file as follows:

1. Leave the EncryptedProfilePWD field blank for the user.

2. Add the "prfpwd" header field for the unencrypted profile password.

Restrictions:

If the user is authenticated by an external directory, then you cannot modify this field.

This field cannot be modified in the preconfigured guest user profile.

EncryptedProfilePWD:
password previously encrypted by Cisco Unified MeetingPlace Express

prfpwd:
5 to 17 numeric characters (0 - 9)

EncryptedUserPWD

(upwd)

Encrypted user password. See the description and values of the equivalent "User password" user profile field.

If you instead want to import an unencrypted user password, then modify the import file as follows:

1. Leave the EncryptedUserPWD field blank for the user.

2. Add the "upwd" header field for the unencrypted password.

Restrictions:

Unicode is not supported.

If the user is authenticated by an external directory, then you cannot modify this field.

EncryptedUserPWD:
password previously encrypted by Cisco Unified MeetingPlace Express

upwd:
5 to 17 alphanumeric characters


H.323 Configuration Modifications Reinitialize H.323 Signaling

When you modify the parameters on the H.323 Configuration page of the Administration Center, Cisco Unified MeetingPlace Express reinitializes H.323 signaling with the call-control device, for example, Cisco Unified CallManager. During the reinitialization process, which can take up to two minutes, calls and voice meetings may be affected.

H.323 ID Field Restriction

The following restriction was added to the field description for the "H.323 ID" field on the H.323 Configuration page of the Administration Center:

Restriction: Do not leave this field blank.

Private Key File Field Descriptions

The following text was added to the field descriptions for the "Private key file" fields on the Enable SSL for the End-User Interface, Administration Center, and Web Conferencing page of the Administration Center:

Note that this field is typically left blank. Enter a value only if you use your own tool to generate the key and CSR, instead of using the Generate CSR page in the Administration Center.

To locate the key file, refer to the documentation for the tool that you use to generate the key file.

Special Privileges for Delegates

The following content was added to the "About Delegates" section:

Delegates may also join any meeting that their assigned end users schedule, or that the delegates schedule on behalf of their assigned end users. Note the following information for password-protected meetings:

To join a password-protected meeting from the phone, everyone (including the meeting owner, the delegate, the system administrator, profiled users, and guest users) must enter the meeting password.

To join a password-protected meeting from the end-user web interface, only profiled users and guest users must enter the meeting password. The meeting owner, the delegate, and the system administrator are NOT required to enter the meeting password.


Caution This behavior may present a security risk: the delegate and system administrator may attend password-protected meetings, even when they do not know the password and are not invited to the meeting.

Restrictions for Meeting Configuration Page Fields

On the Meeting Configuration Page of the Administration Center, the following restriction was added to the descriptions for these fields:

Days until meeting recordings purged

Days until meeting statistics purged

Restriction: Changes to this field apply only to meetings that are scheduled after the field is changed. For each meeting, the system applies the field value that was configured at the time the meeting was scheduled.

Format of Click-to-Attend URLs in Meeting Notifications

Added the following note to the "Enabling SSL" section:


Note Whether or not SSL is enabled, e-mail notifications use click-to-attend URLs that begin with "http" instead of "https." When SSL is enabled, the system automatically redirects users to an "https" URL.


Exceptions to Archiving

Added the following note in the "About Archiving the Database Backup Files and Other External Files" section:


Note Backup files and archives do not include backup configuration settings, SNMP configuration settings, SMTP configuration settings, and the custom logo or graphic.


User Guide for Cisco Unified MeetingPlace Express

Documentation updates are described in the following sections:

Documentation Omissions

Documentation Omissions

The content in the following sections was omitted from the User Guide for Cisco Unified MeetingPlace Express Release 1.1:

Determining the Language in which Prompts are Played

Joining Meetings and No System Resources Available

Joining Meetings and Phone Profile Password

Space Used for Meeting Recordings

Determining the Language in which Prompts are Played

Added the following:

Any prompt that is played to all participants in a meeting (such as "At the request of a meeting participant, this meeting is being recorded") is played in the meeting language (which is set by the user who scheduled the meeting).

Any prompt that is played to only a single user (such as "Muted" that you -- and only you -- hear when you mute yourself) is played in that user's default language.

The language that guest users hear is always the default system language. Guest users cannot change the language that they hear.

Joining Meetings and No System Resources Available

Added the following note to the section about joining meetings:


Note If you try to join a web meeting and get an error message similar to "No system resources available for operation," this is because your system does not have enough licenses available. Contact your system administrator to have more web conferencing licenses added to your system or wait until some licenses become available (such as when other end users have finished their web meetings).


Joining Meetings and Phone Profile Password

Added the following note to the section about joining meetings, to avoid confusion about which password to enter at which times:


Note Enter the password associated with your phone profile number, not the meeting password.


Space Used for Meeting Recordings

Added the following information to the section about recording meetings:

The audio meeting recordings typically require 16Kbps of disk space.

Troubleshooting Guide for Cisco Unified MeetingPlace Express

Documentation updates are described in the following sections:

Documentation Omissions

Documentation Omissions

The content in the following sections was omitted from the Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.1:

Troubleshooting a Licensing Installation Error

Troubleshooting a Problem with the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone

Troubleshooting a Licensing Installation Error

Added the following section:

Problem   I'm trying to install a license and get an error that says "Sorry. Cannot enter the license at this time." Why?

Solution   The hostname that you entered during the product installation contains more than 32 characters. Use the net command to change the hostname of the system so that it contains 32 characters or less. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1 for information about the net command.

Troubleshooting a Problem with the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone

Added the following section:

Problem   I am using Cisco Unified CallManager Release 5.x and whenever I try to subscribe to the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone with the correct username and PIN, the login always fails. The phone screen shows an Authentication fails message. Why?

Solution   This is a known bug. The workaround is to go into the Cisco Unified CallManager administration area, navigate to the Cisco Unified MeetingPlace Express service, make no changes, and click Update Subscriptions.


Note This problem does not occur with Cisco Unified CallManager Release 4.x and earlier.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html