User Guide for Cisco Unified MeetingPlace for Outlook Release 8.0
Troubleshooting Cisco Unified MeetingPlace for Outlook
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Troubleshooting Cisco Unified MeetingPlace for Outlook

Troubleshooting Cisco Unified MeetingPlace for Outlook

About Working Offline in Microsoft Outlook

You can schedule Cisco Unified MeetingPlace meetings from Microsoft Outlook while you are working offline. However, you must be connected to the company network and have Microsoft Outlook set up for offline access. To set Microsoft Outlook to work offline, see the Microsoft Outlook documentation.

When you schedule a meeting while you are working offline, the meeting notification remains in your outbox until you reconnect to your Microsoft Exchange server. After you reconnect, the system sends the notifications to the people you have invited.

Disabling Cached Exchange Mode

Procedure
Step 1   Sign in to Microsoft Outlook.
Step 2   Select Tools > E-mail Accounts.
Step 3   Select View or change existing e-mail accounts.
Step 4   Select Next.
Step 5   Select the Microsoft Exchange Server and select Change.
Step 6   Find the Use Cached Exchange Mode check box.
  • If unchecked, then you may simply cancel your meeting. This restriction does not apply to you.
  • If checked, then proceed to the next step.
Step 7   Uncheck Use Cached Exchange Mode.
Step 8   Select Next.
Step 9   Select OK then Finish.
Step 10   Exit and restart Microsoft Outlook.

What to Do Next

After you cancel a meeting, you may either continue in this mode, or enable cached Exchange mode again.

Related Tasks

Enabling Cached Exchange Mode

Procedure
Step 1   Sign in to Microsoft Outlook.
Step 2   Select Tools > E-mail Accounts.
Step 3   Select View or change existing e-mail accounts.
Step 4   Select Next.
Step 5   Select the Microsoft Exchange Server and select Change.
Step 6   Check the Use Cached Exchange Mode check box.
Step 7   Select Next.
Step 8   Select OK then Finish.
Step 9   Exit and restart Microsoft Outlook.

Related Tasks

Conflict Message Window

I scheduled a Cisco Unified MeetingPlace meeting through Microsoft Outlook 2007. When I choose to respond to the accepted notifications, the system prompts me with a Conflict Message window.

Possible Cause    This is caused by a Microsoft Exchange issue.
Solution    Contact your system administrator. The workaround is to add a registry to both Microsoft Outlook 2007 and Microsoft Outlook 2003 so that they will not report the conflict messages.