Configuration Guide for Cisco Unified MeetingPlace Release 8.6
Troubleshooting Email Notifications
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Table of Contents

Troubleshooting Email Notifications

User Does Not Receive Email Notifications

Broken Click-to-Attend Meeting URL in Email Notifications

System Sends Excessive Random Email Messages

Additional References for Troubleshooting Email Notifications

User Does Not Receive Email Notifications

Problem User does not receive email notifications.

Solution Check and correct the configuration:


Step 1 Check and correct the Email address in the user profile.

If the user does not have a Cisco Unified MeetingPlace user profile, make sure that the meeting scheduler entered the correct email address for the user while scheduling the meeting.

Step 2 Check and correct the Email type and format in the user profile:

If the user does not have a Cisco Unified MeetingPlace user profile, check and correct the Email type and format in the Guest Profile.

Step 3 Verify that the system is configured to support the selected Email type and format.

For example, if an SMTP option is selected, make sure that the SMTP Server Configuration Page is properly configured.

Step 4 Verify that the email server (for example, SMTP server or Microsoft Exchange Server) is up and running.

Step 5 (Microsoft Outlook integration only) Verify that the Cisco Unified MeetingPlace mailbox account on the Microsoft Exchange Server can send and receive email messages.


 

Solution Check the logs. Check for any exceptions in the logs at /var/mp/web/rcms.out.

Related Topics

Broken Click-to-Attend Meeting URL in Email Notifications

Problem Email notifications that are sent to meeting invitees contain a broken URL for attending the meeting.

Recommended Action Correct the Click-to-Attend Link Configuration (MeetingPlace-managed and audio-only deployments only) on the Usage Configuration Page.

Recommended Action As a short-term workaround, have the user copy the entire click-to-attend link and paste it into the address field of the browser. Delete any spaces or line breaks.

Recommended Action If the hostname field in the click-to-attend link is empty, fill in the hostname of the web server. If the web server has SSL enabled, change http to https.

Recommended Action (Microsoft Outlook integration only) The Microsoft Outlook client of the user or the Microsoft Exchange settings might be set to wrap text. For more information, see these Microsoft Knowledge Base articles:

http://support.microsoft.com/support/kb/articles/Q250/5/58.asp

http://support.microsoft.com/support/kb/articles/Q281/8/35.asp

Related Topics

System Sends Excessive Random Email Messages

Problem Cisco Unified MeetingPlace sends excessive email messages that crash your email system.

Possible Cause The email messages are generated by the cron script. The cron daemon sends an email report of all its jobs to the email address that is configured in the crontab file.

Recommended Action Disable the email reports by manually editing the crontab file. Specifically, change the line with MAILTO to read MAILTO= “”.

Additional References for Troubleshooting Email Notifications

 

Topic
Documentation

Troubleshooting user access issues

Troubleshooting User Access Issues

Troubleshooting Microsoft Outlook front-end integration

Troubleshooting Scheduling from Microsoft Outlook

Troubleshooting Microsoft Outlook back-end integration

Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the Web

Troubleshooting user issues

User Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html