Configuration Guide for Cisco Unified MeetingPlace Release 8.6
Troubleshooting Directory Services
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Table of Contents

Troubleshooting Directory Service Issues for Cisco Unified MeetingPlace

Invalid AXL URL

Invalid Username or Password

Cisco Unified Communications Manager is Not Responding

Troubleshooting Directory Service Issues for Cisco Unified MeetingPlace

This module explains how to troubleshoot problems that can occur with your directory service settings.

Invalid AXL URL

Problem Your AXL URL is incorrect.

Solution Configure a working AXL URL.

Procedure


Step 1 Sign in to the CLI.

Check the following log: /var/mp/axlds/MPDS.log

The log indicates there is an invalid AXL URL.

Example

2007-12-04 11:01:19,205 [INFO,AxlWrapper 270] Invalid AXL URL. SOAP connection is refused to the AXL URL. Provide valid AXL URL from Administartion web page.
 

Step 2 Sign in to the Administration Center.

Step 3 Select User Configuration > Directory Service > Directory Service Configuration.

Step 4 In the AXL URL field, enter a working URL in following format:

https://<CUCMHostname>:8443/axl
 

Step 5 Select Save.


 

Invalid Username or Password

Problem Your AXL username or password is incorrect.

Solution Configure working AXL username and password.

Procedure


Step 1 Sign in to the CLI.

Check the following log: /var/mp/axlds/MPDS.log

The log indicates the following:

AXL Username or AXL password is not correct. Provide valid CCM AXL credentials from Administration webpage.
 

Step 2 Sign in to the Administration Center.

Step 3 In the AXL Username and AXL password fields, enter valid CCM AXL credentials from the Administration Center page.

Step 4 Select Save.


 

Cisco Unified Communications Manager is Not Responding

Problem Cisco Unified Communications Manager is not responding.

Solution Verify that Cisco Unified Communications Manager is up, and the AXL web service is running.

Procedure


Step 1 Sign in to the CLI.

Check the following log: /var/mp/axlds/MPDS.log

The log indicates the following:

Connection timedout. CUCM is not responding.
 

Step 2 Enter the AXL URL that is configured in the Directory Service Configuration page in the browser. Enter the AXL username and password.

If the URL and login credentials are valid, the Cisco Call Manager: AXL Web Service page appears.