Troubleshooting User Access Issues
Directory Service User Cannot Sign In
Problem Directory Service user cannot sign in to Cisco Unified MeetingPlace.
Solution If all Directory Service users cannot sign in, check the AXL configuration settings on the Directory Service Configuration Page. Specifically, make sure:
Solution If one or some Directory Service users cannot sign in, check the Cisco Unified MeetingPlace log in this location: /opt/cisco/meetingplace/web/logs/userweb.out.
There are two reasons a Directory Service user might not be able to sign in:
- The user does not exist in Cisco Unified MeetingPlace. Check the log for messages similar to “User < user_name > does not exist in the local database.”
- The user exists in Cisco Unified MeetingPlace but entered the wrong LDAP password. Check the log for messages similar to “addFailedloginAttemptforUser(String username=< user_name >).”
Solution Obtain the system information capture log, and send it to Cisco TAC.
User Cannot Sign In to Administration Center
Problem An administrative user cannot sign in to Cisco Unified MeetingPlace.
Possible Cause Your mpxadmin password has expired and there was a services restart after it expired. When services are restarted, they query the service accounts and if the service accounts password has expired, services cannot be restarted until the password is changed.
Recommended Action Reset your mpxadmin password. Log in to SSH as root and enter the passwd mpxadmin command. Enter your new password.
User Cannot Join a Meeting
Problem A user can sign in to Cisco Unified MeetingPlace but cannot join a meeting.
Possible Cause The user entered an invalid meeting ID.
Recommended Action Have the user verify and enter the correct meeting ID.
Possible Cause The meeting is scheduled to begin at a different time.
Recommended Action Have the user verify and join the meeting at the correct time.
Possible Cause The meeting requires a password. To check, go to the Meeting Details page in the web user portal.
Recommended Action Make sure that the user has the correct password.
Possible Cause This meeting is only for users with Cisco Unified MeetingPlace profiles. To check, go to the Meeting Details page in the web user portal.
Recommended Action Add a user profile for the user.
Possible Cause The meeting has reached the configured maximum number of ports per meeting.
Recommended Action Configure higher numbers for these fields on the Media Resource Configuration Page:
– Maximum ports per reservationless meeting
– Maximum ports per scheduled meeting
Possible Cause (Microsoft Outlook integration only) The user was invited as part of an email distribution list. Because Cisco Unified MeetingPlace for Microsoft Outlook does not expand distribution lists, the individual users on the distribution list are not added to the meeting.
Recommended Action (Microsoft Outlook integration only) Instruct your users to take these actions when scheduling meetings:
– Expand distribution lists before sending invitations.
– Instead of inviting distribution lists, invite the individual users.
Possible Cause There are not enough available ports for the meeting.
Recommended Action The user needs to wait until a port becomes available.
Additional References for Troubleshooting User Access Issues