User Guide for Cisco Unified MeetingPlace for Outlook (MeetingPlace Scheduling)
Troubleshooting Cisco Unified MeetingPlace for Outlook
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Troubleshooting Cisco Unified MeetingPlace for Outlook

Troubleshooting Cisco Unified MeetingPlace for Outlook

About Working Offline in Microsoft Outlook

You can schedule Cisco Unified MeetingPlace meetings from Microsoft Outlook while you are working offline. However, you must be connected to the company network and have Microsoft Outlook set up for offline access. To set Microsoft Outlook to work offline, see the Microsoft Outlook documentation.

When you schedule a meeting while you are working offline, the meeting notification remains in your outbox until you reconnect to your Microsoft Exchange server. After you reconnect, the system sends the notifications to the people you have invited.

Disabling Cached Exchange Mode

Procedure
    Step 1   Sign in to Microsoft Outlook.
    Step 2   Do one of the following:
    • For Outlook 2013 or 2010, select File > Account Settings > Account Settings.
    • For Outlook 2007, select Tools > Account Settings.
    • For Outlook 2003, select Tools > E-mail Accounts.
    Step 3   Select the E-mail tab.
    Step 4   Select the Microsoft Exchange Server and select Change.
    Step 5   Find the Use Cached Exchange Mode check box.
    • If unchecked, then you may simply cancel your meeting. This restriction does not apply to you.
    • If checked, then proceed to the next step.
    Step 6   Uncheck Use Cached Exchange Mode.
    Step 7   Select Next.
    Step 8   Select OK then Finish.
    Step 9   Exit and restart Microsoft Outlook.

    What to Do Next

    After you cancel a meeting, you may either continue in this mode, or complete Enabling Cached Exchange Mode.

    Related Tasks

    Enabling Cached Exchange Mode

    Procedure
      Step 1   Sign in to Microsoft Outlook.
      Step 2   Do one of the following:
      • For Outlook 2013 or 2010, select File > Account Settings > Account Settings.
      • For Outlook 2007, select Tools > Account Settings.
      • For Outlook 2003, select Tools > E-mail Accounts.
      Step 3   Select the E-mail tab.
      Step 4   Select the Microsoft Exchange Server and select Change.
      Step 5   Check the Use Cached Exchange Mode check box.
      Step 6   Select Next.
      Step 7   Select OK then Finish.
      Step 8   Exit and restart Microsoft Outlook.

      Related Tasks

      Conflict Message Window

      I scheduled a Cisco Unified MeetingPlace meeting through Microsoft Outlook 2007. When I choose to respond to the accepted notifications, the system prompts me with a Conflict Message window.

      Possible Cause    This is caused by a Microsoft Exchange issue.
      Solution    Contact your system administrator. The workaround is to add a registry to both Microsoft Outlook 2007 and Microsoft Outlook 2003 so that they will not report the conflict messages.