Configuration Guide for Cisco Unified MeetingPlace Release 8.5
Troubleshooting Email Notifications
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Troubleshooting Email Notifications for Cisco Unified MeetingPlace

Table Of Contents

Troubleshooting Email Notifications for Cisco Unified MeetingPlace

User Does Not Receive Email Notifications

Broken Click-to-Attend Meeting URL in Email Notifications

System Sends Excessive Random Email Messages

Additional References for Troubleshooting Email Notifications


Troubleshooting Email Notifications for Cisco Unified MeetingPlace


Release 8.5
Revised: February 6, 2012 3:30 pm

User Does Not Receive Email Notifications

Broken Click-to-Attend Meeting URL in Email Notifications

System Sends Excessive Random Email Messages

Additional References for Troubleshooting Email Notifications

User Does Not Receive Email Notifications

Problem   User does not receive email notifications.

Solution   Check and correct the configuration:


Step 1 Check and correct the Email address in the user profile.

If the user does not have a Cisco Unified MeetingPlace user profile, make sure that the meeting scheduler entered the correct email address for the user while scheduling the meeting.

Step 2 Check and correct the Email type and format in the user profile:

If the user does not have a Cisco Unified MeetingPlace user profile, check and correct the Email type and format in the Guest Profile.

Step 3 Verify that the system is configured to support the selected Email type and format.

For example, if an SMTP option is selected, make sure that the SMTP Server Configuration Page is properly configured.

Step 4 Verify that the email server (for example, SMTP server or Microsoft Exchange Server) is up and running.

Step 5 (Microsoft Outlook integration only) Verify that the Cisco Unified MeetingPlace mailbox account on the Microsoft Exchange Server can send and receive email messages.


Solution   Check the logs. Check for any exceptions in the logs at /var/mp/web/rcms.out.

Related Topics

Configuring Email Notifications for Cisco Unified MeetingPlace on MeetingPlace-Scheduled and Audio-Only Deployments module

Integration Note for Installing and Configuring IBM Lotus Notes with Cisco Unified MeetingPlace http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html

Broken Click-to-Attend Meeting URL in Email Notifications

Problem   Email notifications that are sent to meeting invitees contain a broken URL for attending the meeting.

Recommended Action    Correct the Click-to-Attend Link Configuration (MeetingPlace-managed and audio-only deployments only) on the Usage Configuration Page.

Recommended Action    As a short-term workaround, have the user copy the entire click-to-attend link and paste it into the address field of the browser. Delete any spaces or line breaks.

Recommended Action    If the hostname field in the click-to-attend link is empty, fill in the hostname of the web server. If the web server has SSL enabled, change http to https.

Recommended Action    (Microsoft Outlook integration only) The Microsoft Outlook client of the user or the Microsoft Exchange settings might be set to wrap text. For more information, see these Microsoft Knowledge Base articles:

http://support.microsoft.com/support/kb/articles/Q250/5/58.asp

http://support.microsoft.com/support/kb/articles/Q281/8/35.asp

Related Topics

Configuring Click-to-Attend Links in the Configuring Email Notifications for Cisco Unified MeetingPlace on MeetingPlace-Scheduled and Audio-Only Deployments module

Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

System Sends Excessive Random Email Messages

Problem   Cisco Unified MeetingPlace sends excessive email messages that crash your email system.

Possible Cause    The email messages are generated by the cron script. The cron daemon sends an email report of all its jobs to the email address that is configured in the crontab file.

Recommended Action    Disable the email reports by manually editing the crontab file. Specifically, change the line with MAILTO to read MAILTO= "".

Additional References for Troubleshooting Email Notifications

Topic
Documentation

Troubleshooting user access issues

Troubleshooting User Access Issues for Cisco Unified MeetingPlace module

Troubleshooting Microsoft Outlook front-end integration

Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

Troubleshooting Microsoft Outlook back-end integration

Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the Cisco Unified MeetingPlace Web module

Troubleshooting user issues

User Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html