Configuration Guide for Cisco Unified MeetingPlace Release 8.5
Password Recovery
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Password Recovery for the Cisco Unified MeetingPlace Application Server

Table Of Contents

Password Recovery for the Cisco Unified MeetingPlace Application Server

About WebEx Node Password Criteria

Recovering the Password for the root Account on the Application Server

Unlocking the wbxadmin Password

Changing or Recovering the Password for the mpxadmin Account on the Application Server

Changing the mpxadmin Password

Unlocking the mpxadmin Account for MP8.5 MR2 and Above

Disabling Password Expiration on the Cisco WebEx Node for MCS

Recovering the User Password for the Preconfigured Admin Profile


Password Recovery for the Cisco Unified MeetingPlace Application Server


Release 8.5
Revised: January 30, 2013 10:43 pm

About WebEx Node Password Criteria

Recovering the Password for the root Account on the Application Server

Unlocking the wbxadmin Password

Changing or Recovering the Password for the mpxadmin Account on the Application Server

Disabling Password Expiration on the Cisco WebEx Node for MCS

Recovering the User Password for the Preconfigured Admin Profile

About WebEx Node Password Criteria

After initial installation your wbxadmin and root user password will expire after 60 days. Users are prompted to change their passwords when they log in after this period.

Passwords must adhere to the following guidelines:

Must be at least 14 characters in length

Must contain at least two uppercase characters (A-Z)

Must contain at least two lowercase characters (a-z)

Must contain at least two numeric digits (0-9)

Must contain at least two special characters (! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~)

Cannot be the same or similar to your previous password

Recovering the Password for the root Account on the Application Server

Use the following procedure to recover or change the root user level password, which is initially set during the Application Server installation.

Procedure


Step 1 Reboot your Application Server.

Step 2 Quickly press any key when the screen displays:

Press any key to enter the menu
Booting Red Hat Enterprise Linux AS (2.6.9-100.ELsmp) in 3 seconds...
 
   

Note You have only three seconds to press any key after this text appears. If you miss this window of time, return to Step 1.


Step 3 The GRUB boot loader view is displayed. The system displays two options. Use the up and down arrow keys to highlight Red Hat Enterprise Linux AS (2.6.9-100.ELsmp) and enter p to enter the password to unlock the next set of features.

Step 4 At the password prompt, enter cisco123. For security purposes, the password is displayed as a series of asterisks.

Step 5 Enter e to edit the commands before booting.

Step 6 Use the arrow keys to select the line beginning with kernel and enter e to edit the selected command in the boot sequence.

Step 7 At the end of the entry, enter a space and then single init=/bin/bash.

For example:

grub edit> kernel /vmlinuz-2.6.9-100.ELsmp ro root=LABEL=/ panic=300 single init=/bin/bash
 
   

Step 8 Press Enter to return the previous screen. The entry beginning with "kernel" should be displayed with changes.

Step 9 In the GRUB view, make sure that the line beginning with "kernel" is still selected and press b to boot.

Step 10 At the prompt, bash-3.00#, enter mount to determine the mounting device for / (ext3).

bash-3.00#mount
/dev/sda2 on / type ext3 (rw)
none on /proc type proc (rw)
 
   

Step 11 Once you have identified the device (for example, /dev/sda2), remount the device by entering the following:

mount -o remount,rw <device_path> 
 
   

For example, mount -o remount,rw /dev/sda2.

Step 12 At the prompt, enter passwd root.

bash-3.00#passwd root
 
   

This tells the server to set a new password for the user called root.

Step 13 At New password: prompt, enter a new password.


Note For security purposes, the password is not displayed as you type. If you see a message that the password you entered is bad, ignore this message.


Step 14 At the Retype new password: prompt, reenter the same password.

Step 15 To make sure any data buffered in memory gets written out to the disk, enter sync:

bash-3.00#sync
 
   

Step 16 To reboot the server, enter reboot -f:

bash-3.00#reboot -f
 
   

Step 17 After the system reboots, it will display the Cisco Unified MeetingPlace operating system login prompt:

<hostname> login:
 
   

Step 18 At the login prompt, enter root.


Note If you are running MP8.5 MR2 and above on your Application Server, you can no longer sign in directly to the Application Server CLI as the root user. Instead, sign in as mpxadmin user and then enter su to change to the root user.


Step 19 At the password prompt, enter the new password that you created in Step 13.

The system displays the Cisco Unified MeetingPlace root prompt:

[root@<hostname>]#

Unlocking the wbxadmin Password

If you incorrectly type the wbxadmin password three times when starting a SSH session to the WebEx Node Server, the wbxadmin account is locked. You must unlock the account.

Procedure


Step 1 Sign in directly (not remotely) to the command-line interface of the WebEx Node Server as the root user.

Step 2 Enter faillog -r -u wbxadmin.

Step 3 Sign out and restart your SSH session.


Changing or Recovering the Password for the mpxadmin Account on the Application Server

Use these procedures to change or recover the mpxadmin user level password, which is initially set during Application Server installation.

Changing the mpxadmin Password

Unlocking the mpxadmin Account for MP8.5 MR2 and Above

Changing the mpxadmin Password

Procedure


Step 1 Sign in to the Application Server CLI as the root user.


Note If you are running MP8.5 MR2 and above on your Application Server, you can no longer sign in to the Application Server CLI as the root user. Instead, sign in as mpxadmin user and then enter su to change to the root user.


Step 2 Enter passwd mpxadmin.

This tells the server to set a new password for the mpxadmin user.

Step 3 Enter the new password when prompted.


Note You might see a message that the password you entered is bad. Ignore this message.


Step 4 Reenter the same password when prompted.

Step 5 Enter exit to log out.


Related Topics

How to Sign in to the CLI on the Application Server in the Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module

Unlocking the mpxadmin Account for MP8.5 MR2 and Above

Procedure


Step 1 Reboot your Application Server.

Step 2 Quickly press any key when the screen displays:

Press any key to enter the menu
Booting Red Hat Enterprise Linux AS (2.6.9-100.ELsmp) in 3 seconds...
 
   

Note You have only three seconds to press any key after this text appears. If you miss this window of time, return to Step 1.


Step 3 The GRUB boot loader view is displayed. The system displays two options. Use the up and down arrow keys to highlight Red Hat Enterprise Linux AS (2.6.9-100.ELsmp) and enter p to enter the default password.

Step 4 At the password prompt, enter cisco123. For security purposes, the password is displayed as a series of asterisks.

Step 5 Enter e to edit the commands before booting.

Step 6 Use the arrow keys to select the line beginning with kernel and enter e to edit the selected command in the boot sequence.

Step 7 At the end of the entry, enter a space and then the letter `s'.

For example:

grub edit> kernel /vmlinuz-2.6.9-100.ELsmp ro root=LABEL=/ panic=300 s
 
   

Step 8 Press Enter to return the previous screen. The entry beginning with "kernel" should be displayed with changes.

Step 9 In the GRUB view, make sure that the line beginning with "kernel" is still selected and press b to boot.

Step 10 When prompted during the boot process, enter the root password.

Step 11 Once you are logged into single-server mode:

a. Enter faillog -r -u mpxadmin to reset the fail log for the mpxadmin account.

b. Enter passwd mpxadmin to reset the mpxadmin password.

Step 12 Enter reboot to restart the server.

Step 13 Once the server is running, SSH to the server and log in with mpxadmin credentials.

Step 14 Enter su to change to the root user.

Step 15 Enter passwd -x 99999 mpxadmin to set the password expiration period to `99999'.


Disabling Password Expiration on the Cisco WebEx Node for MCS

Use this procedure to disable password expirations on Cisco WebEx node for MCS.

Procedure


Step 1 Sign in to the Cisco WebEx node server CLI as the root user.

Step 2 Enter passwd wbxadmin -x 99999.

Step 3 Enter passwd root -x 99999.


Recovering the User Password for the Preconfigured Admin Profile

This task describes how to use the userutil command to reset the User password for the preconfigured Admin Profile.

Procedure


Step 1 Sign in to the Application Server CLI as the mpxadmin user.

Step 2 Enter userutil -p admin new-password.

Step 3 Enter exit to log out.


Related Topics

How to Sign in to the CLI on the Application Server in the Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module

About Preconfigured User Profiles in the Configuring User Profiles and User Groups for Cisco Unified MeetingPlace module