Configuration Guide for Cisco Unified MeetingPlace Release 8.5
Enabling Scheduling from Microsoft Outlook
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Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Table Of Contents

Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Prerequisites for Scheduling From Microsoft Outlook

Restrictions for Scheduling From Microsoft Outlook

About Delegates

About Default Authentication Methods for Microsoft Outlook Users

Remember Me

Single Sign-On

Configuring the Default Authentication Method for Microsoft Outlook Users

Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook

How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

Requirements for Client Installation of the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook Locally on the User PC

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook with MSI

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook By Using an Automated Distribution Tool

Adding a Registry Entry to the Microsoft Outlook Client to Avoid Conflicting Meeting Messages

Customizing the Cisco Unified MeetingPlace Scheduling Form for Microsoft Outlook

Customization Options for Scheduling from Microsoft Outlook

About the Cisco Unified MeetingPlace Plug-in and Different Versions of Microsoft Outlook

How to Uninstall the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC

Uninstalling the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC

Updating the Microsoft Outlook Calendar Properties to Not Use Cisco Unified MeetingPlace


Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook


Release 8.5
Revised: December 20, 2012 11:39 am

This document describes how to enable users to schedule, reschedule, and cancel meetings from the Microsoft Outlook calendar. It assumes that your system is configured for MeetingPlace-scheduling.

This Microsoft Outlook integration option is often referred to as the front-end deployment. When users accept an invitation, the meeting information and a click-to-attend link become available from their Microsoft Outlook calendar. The meeting scheduler receives Microsoft Outlook replies that indicate which invitee accepted or declined the invitation.


Note This document does not describe how to enable Cisco Unified MeetingPlace to send Microsoft Outlook calendar notifications for meetings that are scheduled from the Cisco Unified MeetingPlace web scheduling page. That Microsoft Outlook integration option is often referred to as the back-end deployment. For more information, see the Enabling Microsoft Outlook Calendar Notifications for Meetings Scheduled from the MeetingPlace Web Scheduling Interface module.


Prerequisites for Scheduling From Microsoft Outlook

Restrictions for Scheduling From Microsoft Outlook

About Delegates

About Default Authentication Methods for Microsoft Outlook Users

Configuring the Default Authentication Method for Microsoft Outlook Users

Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook

How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

Customizing the Cisco Unified MeetingPlace Scheduling Form for Microsoft Outlook

Customization Options for Scheduling from Microsoft Outlook

About the Cisco Unified MeetingPlace Plug-in and Different Versions of Microsoft Outlook

How to Uninstall the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC

Prerequisites for Scheduling From Microsoft Outlook

Configure a Cisco Unified MeetingPlace user profile for each user (including delegates) who will schedule Cisco Unified MeetingPlace meetings from Microsoft Outlook.

If you plan to use the Single Sign-On default authentication method, the Cisco Unified MeetingPlace Username must match the Microsoft Outlook username.

Enable Secure Sockets Layer (SSL) on the Application Server.

SSL is required only to use the Single Sign-On user authentication method for Microsoft Outlook integration.

For users to receive complete and correct Cisco Unified MeetingPlace notifications in Microsoft Outlook:

The email accounts set up in the Microsoft Outlook client must be configured to use the Server Type option called "Microsoft Exchange." Cisco Unified MeetingPlace for Microsoft Outlook does not support other server types, such as POP3.

Complete Click-to-Attend Link Configuration (MeetingPlace-managed and audio-only deployments only) on the Usage Configuration Page.

For Microsoft Outlook delegation to work with Cisco Unified MeetingPlace:

Assign delegates in the Microsoft Outlook client. Specifying the Username of delegate in a Cisco Unified MeetingPlace user profile does not automatically add the delegate in Microsoft Outlook.

Microsoft Outlook delegates must have editor-level permissions to schedule Cisco Unified MeetingPlace meetings on behalf of other users from the Microsoft Outlook Calendar.

The Cisco Unified MeetingPlace user profile must specify the username of the primary delegate in the Username of delegate field. Note that you can specify only one username, even if the user has more than one Microsoft Outlook delegate.

The primary delegate also requires a Cisco Unified MeetingPlace profile with the Type of user field set to delegate, attendant, or system administrator.

Only the user or the primary delegate for this user can update meetings from the Cisco Unified MeetingPlace web scheduling interface.

Related Topics

Installing and Managing Licenses for Cisco Unified MeetingPlace module

Configuring User Profiles and User Groups for Cisco Unified MeetingPlace module

Configuring SSL for the Cisco Unified MeetingPlace Application Server module

Restrictions for Scheduling From Microsoft Outlook

Release 8.5.2 introduces support for Microsoft Outlook 2010/Exchange 2010. This support is restricted to audio-only deployments only.

Invitees always receive Microsoft Outlook calendar notifications in the Language that is specified in the Cisco Unified MeetingPlace user profile of the meeting owner.

Users cannot add alternate hosts when scheduling from Microsoft Outlook. As a workaround, the user can schedule the meeting from Microsoft Outlook and then add alternate hosts through the Cisco Unified MeetingPlace web scheduling interface.

If meetings scheduled from Microsoft Outlook are modified through the Cisco Unified MeetingPlace web scheduling interface (by anyone, regardless of user type):

Email notifications are not sent for those changes.

The Microsoft Outlook calendar of the meeting owner and invitees will not reflect those changes.

Users of type End user and Delegate can make only limited changes via the Cisco Unified MeetingPlace web scheduling interface to meetings that were scheduled from Microsoft Outlook. Specifically, these users can only make changes that cannot be made from Microsoft Outlook, such as specifying alternate hosts for Cisco WebEx meetings.

Users of type Attendant and System administrator can make the same changes as end users and delegates, but they can also delete meetings from the Cisco Unified MeetingPlace web scheduling interface.

Users cannot modify reservationless meetings from the web scheduling interface. If a user selects Yes, use my reservationless ID while scheduling a meeting from Microsoft Outlook, then no meeting is actually scheduled on Cisco Unified MeetingPlace. Only a Microsoft Outlook appointment is created for calendar and notification purposes.

For meetings that require alternate hosts, instruct your users to select Yes, create a new meeting while scheduling meetings from Microsoft Outlook. Then the users can specify alternate hosts from the Cisco Unified MeetingPlace web scheduling interface.

If you set up Cisco Unified MeetingPlace user profiles with the fields Can send notifications, Can receive notifications, and Send if meeting changes to Yes, these settings apply only to meetings that users schedule through Cisco Unified MeetingPlace. These settings do not apply if users schedule Cisco Unified MeetingPlace meetings through Microsoft Outlook.

We do not support multiple Microsoft Outlook users in a single Microsoft Windows sign-in session. The username that was entered to sign in to Microsoft Windows must match the Microsoft Outlook username, which is typically the mailbox name for the user.

If you plan to use the Single Sign-On user authentication method, then the Cisco Unified MeetingPlace username must match the Microsoft Outlook username.

Users are invited from the Microsoft Outlook directory and cannot be invited by Cisco Unified MeetingPlace profile. Cisco Unified MeetingPlace does, however, populate the meeting participant list using the user profiles with email addresses that match those in the Microsoft Outlook meeting invitation.

Meeting schedulers can invite a video terminal from the Microsoft Outlook calendar only if the Requirements for Inviting Video Terminal Profiles from Microsoft Outlook are met.

Only one email notification template, plain-text NotifySchedule, is used for the Microsoft Outlook calendar notifications. HTML-based notifications are not supported when scheduling meetings from the Microsoft Outlook client.

We do not support third-party software that uses Microsoft Outlook automation to schedule, modify, or cancel Cisco Unified MeetingPlace meetings. You can, however, use Microsoft Outlook automation for calendar entries that are not Cisco Unified MeetingPlace meetings.

If you use your mobile phone or PDA to reschedule a Microsoft Outlook meeting, the associated Cisco Unified MeetingPlace meeting will not be rescheduled.

From Microsoft Outlook, users cannot schedule meetings with more than 200 occurrences. Recurring meetings are also limited by the "Maximum advance days to schedule" field on the Meeting Configuration page in the Administration Center.

Delegates are not supported when you enable Single Sign-On (SSO) based on Windows Active Directory credentials. This applies to Release 8.5.2 only.

Cisco Unified MeetingPlace for Microsoft Outlook Release 8.5.2 does not support SSO using Windows Active Directory with Microsoft Outlook 2003. If you attempt to choose SSO using Windows Active Directory, the system will default to the Remember Me authentication method instead. Release 8.5.2 does support SSO using Microsoft Exchange with Microsoft Outlook 2003.


Note Release 8.5.1 does not support SSO using Windows Active directory at all. You must be on Release 8.5.2 to make use of this functionality.


Meetings that are scheduled while SSL is enabled must be rescheduled with SSL enabled. The system does not support the rescheduling of SSL-enabled meetings when SSL is disabled.

Related Topics

Requirements for Inviting Video Terminal Profiles from Microsoft Outlook in the Configuring Endpoints for Cisco Unified MeetingPlace module

How to Configure Video Terminal Profiles in the Configuring Endpoints for Cisco Unified MeetingPlace module

Customizing Email Notifications for Cisco Unified MeetingPlaceon MeetingPlace-Scheduled and Audio-Only Deployments module

About Delegates

Users can use Microsoft Outlook to schedule Cisco Unified MeetingPlace or Cisco WebEx meetings on behalf of another user if they are a Delegate of that user. They can also schedule the use of resources, such as conference rooms.

To enable the scheduling of resources, you must define an email account for each resource. Users can then invite the resource to a meeting by entering the email account.

Make sure that you share the following information with your users:

If you are a delegate for another user, the username used in both the Cisco Unified MeetingPlace account and email account of the person you are scheduling for must match. If you have a Microsoft Exchange mailbox alias, the alias name must match the Cisco Unified MeetingPlace username.

If you are a delegate for a resource, the username used in both the Cisco Unified MeetingPlace account and email account assigned to the resource must match. If you have a Microsoft Exchange mailbox alias, the alias name must match the Cisco Unified MeetingPlace username.

The user on whose behalf you schedule meetings must have the Microsoft Outlook plug-in installed.

The first time you schedule a meeting on behalf of a user, the system prompts you to enter your user name and password.

If you change your password after scheduling a meeting on behalf of a user, the following limitations apply:

The user cannot reschedule the meeting without entering your new password. If the user does not enter the new password, the user can still attend the meeting.

The user cannot delete the meeting without entering your new password.

The user cannot reschedule the meeting in the calendar by dragging and dropping the meeting.

If your password has expired but has not yet been changed after scheduling a meeting on behalf of a user, the following limitations apply:

You cannot reschedule the meeting in the calendar by dragging and dropping the meeting.

If the first meeting you open after your password expires is a meeting you scheduled on behalf of a user, you will be prompted to enter a new password, but the password you enter will not be retained. You must open a meeting on your calendar and change the password to prevent this issue.

The user cannot reschedule the meeting. The user can still attend the meeting.

The user cannot delete the meeting.

Meetings that you set up will appear in the calendar in the language that you are configured to use.

About Default Authentication Methods for Microsoft Outlook Users

The front-end Microsoft Outlook integration provides two default user authentication methods:

Remember Me

Single Sign-On

Remember Me

If you choose the Remember Me default user authentication method:

The first time a user tries to schedule a Cisco Unified MeetingPlace meeting from Microsoft Outlook, the user is prompted to sign in to Cisco Unified MeetingPlace.

If cookies are enabled on the browser, then the user can select the Remember Me option. The stored cookies are then used for future authentication, so the user does not need to sign in each time the user selects the MeetingPlace tab.

If the User password expires, the user is prompted to sign in to Cisco Unified MeetingPlace and change the password. The user can again select the Remember Me option.

Requirements for the Remember Me Authentication Method

Users must enable the use of cookies on their browsers.

Single Sign-On

If you choose the Single Sign-On default user authentication method, users do not need to sign in to Cisco Unified MeetingPlace from Microsoft Outlook after successfully logging in to Microsoft Exchange or to the Windows Active Directory domain.


Note The following notes apply if you are using Release 8.5.2:

Delegates are not supported when you enable Single Sign-On (SSO) based on Windows Active Directory credentials.

Cisco Unified MeetingPlace for Microsoft Outlook Release 8.5.2 does not support SSO using Windows Active Directory with Microsoft Outlook 2003. If you attempt to choose SSO using Windows Active Directory, the system will default to the Remember Me authentication method instead. Release 8.5.2 does support SSO using Microsoft Exchange with Microsoft Outlook 2003.

The Cisco Unified MeetingPlace database contains lower-case versions of user IDs. Make sure that any user IDs you enter or retrieve from Windows Active Directory or Microsoft Exchange are in lower-case before comparing them with user IDs in the Cisco Unified MeetingPlace database.


Requirements for the Single Sign-On Authentication Method

If authenticating through Microsoft Exchange, the user must be able to successfully sign in to Microsoft Exchange when the Microsoft Outlook client launches.

The Microsoft Exchange User ID must match a Username in Cisco Unified MeetingPlace.

In a workgroup environment, the domain portion of the user email address (that is, the part after @) must match a configured Outlook Single Sign-On Domain in Cisco Unified MeetingPlace.

For example, from the email address userA@example.com, you would configure "example.com" as a domain in Cisco Unified MeetingPlace.

In a domain environment, the following requirements apply:

If authenticating through Windows Active Directory, the user must be able to successfully sign in to the Windows Active Directory domain when he signs in to his computer.

The domain of the client machine must match a configured Outlook Single Sign-On Domain in Cisco Unified MeetingPlace.

Note that the client machine domain may differ from the user domain. For example, a user PC may be in domainA.example.com, while the user account is domainB\username. You would configure "domainA" in Cisco Unified MeetingPlace.

This release of Cisco Unified MeetingPlace for Outlook supports the use of a wildcard (*) in place of a domain name. For example, instead of specifying domainA.company.com and domainB.company.com, you can enter *.company.com instead.

Each Cisco Unified MeetingPlace user must have a unique username in Microsoft Outlook and Microsoft Exchange that is the same across the entire organization in Active Directory.

For example, suppose that Cisco Unified MeetingPlace user "userA" is associated with two different domains, domain1.example.com and domain2.example.com, both of which you configured in Cisco Unified MeetingPlace. The Single Sign-On authentication method assumes that userA@domain1.example.com and userA@domain2.example.com refer to the same "userA" user profile in Cisco Unified MeetingPlace.

Configuring the Default Authentication Method for Microsoft Outlook Users

By default, the system uses the Remember Me default authentication method.

If the configured default authentication method fails, the user is prompted to enter the Cisco Unified MeetingPlace Username and User password after selecting the MeetingPlace option in Microsoft Outlook.

Before You Begin

Complete the "Prerequisites for Scheduling From Microsoft Outlook" section.

Read the "Restrictions for Scheduling From Microsoft Outlook" section.

Read about the authentication methods and their requirements:

Remember Me

Single Sign-On

If configuring Single Sign-On authentication, make sure that SSL is enabled.

Procedure


Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.

Step 2 Select System Configuration > Outlook Authentication Configuration.

Step 3 Select a default authentication method.

Step 4 If you selected a Single Sign-On option, configure the domains of the Microsoft Outlook users:

a. Select Add New, or select an existing entry.

b. Enter the domain in the Outlook Single Sign-On Domain field.

c. Select Save.

d. Repeat Step 4 as needed to configure all domains that are used by your Cisco Unified MeetingPlace for Microsoft Outlook users.

Step 5 Select Save.


What to Do Next

If you want to make multiple Cisco Unified MeetingPlace systems available for meetings scheduled from Microsoft Outlook, proceed to the "Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook" section.

Otherwise, proceed to the "How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook" section.

Related Topics

Outlook Authentication Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook

The Cisco Unified MeetingPlace plug-in for Microsoft Outlook enables users to access a Cisco Unified MeetingPlace scheduling form within the Microsoft Outlook calendar. The plug-in comes preconfigured with system information that was entered while installing Cisco Unified MeetingPlace on the Application Server.

The following task adds additional Cisco Unified MeetingPlace systems to the plug-in thereby enabling users to use one calendar to schedule and manage meetings on multiple Cisco Unified MeetingPlace systems.

When multiple Cisco Unified MeetingPlace systems are available, the user may specify which system to use by default from Microsoft Outlook as follows:

For This Microsoft Outlook Version
Do This

Microsoft Outlook 2003

Click Tools > Options and select the MeetingPlace tab.

Microsoft Outlook 2007 and 2010

Open the calendar, click the down arrow on the MeetingPlace button and select Settings.


Before You Begin

Complete this task if you want to make multiple Cisco Unified MeetingPlace systems available for meetings scheduled from Microsoft Outlook.

Complete the "Prerequisites for Scheduling From Microsoft Outlook" section.

Read the "Restrictions for Scheduling From Microsoft Outlook" section.

Procedure


Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.

Step 2 Select System Configuration > Outlook Plug-In Configuration.

Step 3 Select Add New, or select an existing entry.

Step 4 Enter the Name and URL for the Application Server of the Cisco Unified MeetingPlace system.

Step 5 Select Save.


What to Do Next

Proceed to the "How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook" section.

Related Topics

Field Reference: Outlook Plug-In Configuration Page, Add Cisco Unified MeetingPlace Server Page, and Edit Cisco Unified MeetingPlace Server Page in the Administration Center Page References for Cisco Unified MeetingPlace module

About the Cisco Unified MeetingPlace Plug-In Logs in the Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

You can install the Cisco Unified MeetingPlace plug-in for Microsoft Outlook by using a setup.exe file. Setup.exe detects which Microsoft Outlook version is installed on your computer and installs the appropriate plug-in.

In Release 8.5.2, you can also install the Cisco Unified MeetingPlace plug-in for Microsoft Outlook by using an MSI file.

Both setup.exe and MSI detects which Microsoft Outlook version is installed on your computer and installs the appropriate plug-in.

Make sure that you choose one deployment model (.exe file or MSI file) for both initial installation and upgrades. If you choose the MSI deployment model, make sure that you "push" the new MSI file after each Application Server upgrade.


Note Cisco Unified MeetingPlace for Microsoft Outlook does not support multiple versions of the Cisco Unified MeetingPlace plug-in on the same system.


Requirements for Client Installation of the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook Locally on the User PC

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook with MSI

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook By Using an Automated Distribution Tool

Adding a Registry Entry to the Microsoft Outlook Client to Avoid Conflicting Meeting Messages

Related Topics

For information about how to uninstall or upgrade the Cisco Unified MeetingPlace plug-in for Microsoft Outlook, see the Installation, Upgrade, and Migration Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.

Requirements for Client Installation of the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

Install the Cisco Unified MeetingPlace plug-in for Microsoft Outlook on the PCs of all Microsoft Outlook users that are connected to your Microsoft Exchange Server. If a Microsoft Outlook user does not have the plug-in installed when the user selects the MeetingPlace option in a received meeting notification, that user might see an error. Users who are not connected to the Microsoft Exchange Server do not see the MeetingPlace option.

If Microsoft Outlook delegates will use the Microsoft Outlook calendar to schedule Cisco Unified MeetingPlace meetings on behalf of other users, each Microsoft Outlook delegate and each person on whose behalf meetings are scheduled must install the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.


Note Microsoft Outlook delegates are completely separate from Cisco Unified MeetingPlace delegates. The Type of user and Username of delegate fields in Cisco Unified MeetingPlace user profiles do not affect the privileges and capabilities of Microsoft Outlook delegates.


Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook Locally on the User PC

Before You Begin

If you want to enable each user to use one calendar to schedule and manage meetings on multiple Cisco Unified MeetingPlace systems, complete the "Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook" section.

Read the "Requirements for Client Installation of the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook" section.

Restriction

This installation option is available only for Windows PCs. The "Download Outlook Plug-In" link on the Cisco Unified MeetingPlace web scheduling interface does not appear for other PCs.

Procedure


Step 1 Sign in to the user PC with administrator access.

Step 2 Sign in to the Cisco Unified MeetingPlace web scheduling interface of an internal Web Server.

Step 3 Select Download Outlook Plug-In.

Step 4 Select Save.

Step 5 After the setup.exe file is downloaded, complete these steps on the client PC:

a. Exit the Microsoft Outlook client software.

b. Run the setup.exe file.


Note To make the Cisco Unified MeetingPlace scheduling form available to any user who signs in to a specific computer, use the -admin switch to install the client software. Specifically, select Start > Run, enter <pathname> setup.exe -admin.


c. Select OK to install.

Step 6 After installation is complete, launch Microsoft Outlook.

Step 7 Verify that you can schedule meetings by selecting the MeetingPlace tab and filling out the scheduling form.

For details, select Help in the scheduling form.


What to Do Next

Proceed to the "Adding a Registry Entry to the Microsoft Outlook Client to Avoid Conflicting Meeting Messages" section.

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook with MSI


Note This topic applies to Release 8.5.2 only.


Use the following information to "push" the MSI file out to end-users.

Obtain the Cisco Unified MeetingPlace plug-in for Microsoft Outlook at http://<application-server>/outlook/public/setup.exe.

By default, MSI installs the plug-in at $ProgramFiles\Cisco\MeetingPlace\MPOI\MP4OL.dll or MP4OL64.dll.

These are the MSI commands:

SERVERURL: Cisco Unified MeetingPlace server URL

ADMIN:

Value of 1, when the plug-in is installed for all users. This is the default value.

Value of 2, when the plug-in is installed for the current user.

LOADHIDDENIEWIN: Pass 1 to load a hidden Internet Explorer window after Microsoft Outlook starts up. By default, Internet Explorer is not loaded after Microsoft Outlook starts up.

Installing the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook By Using an Automated Distribution Tool

This section describes how to use an automated distribution system, such as the Microsoft Systems Management Server (SMS), to remotely distribute and install the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

You can install the Cisco Unified MeetingPlace plug-in for Microsoft Outlook using either or both of the these switches:

Silent—Suppresses the need for user input.

Admin—Installs the Cisco Unified MeetingPlace plug-in for Microsoft Outlook for access by all users of a computer.

Before You Begin

If you want to enable each user to use one calendar to schedule and manage meetings on multiple Cisco Unified MeetingPlace systems, complete the "Adding Cisco Unified MeetingPlace Systems to the Plug-In for Microsoft Outlook" section.

Read the "Requirements for Client Installation of the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook" section.

Restriction

Cisco Systems does not provide technical support for automated distribution tools.

SMS per-user mode is not supported.

If you choose to install or uninstall silently while using Window Vista, make sure that you open the command console in "run as administrator" mode.

Make sure that you close the Microsoft Outlook client before upgrading or uninstalling the Cisco Unified MeetingPlace plug-in.

If users are signing in to their computers with remote desktop while you are installing, make sure that they restart their computers. Otherwise, the Cisco Unified MeetingPlace for Microsoft Outlook integration may not work correctly.

Procedure


Step 1 (Optional) Test that the installation switches work correctly by completing these steps from a client PC:

a. Select Start > Run and enter: <path to setup.exe>/admin /silent.

b. Verify that no user prompts appear on the user PC.

c. Verify that this server information exists in the registry:

HKCU\software\Latitude\MeetingPlace for Outlook

HKU\.default\software\Latitude\MeetingPlace for Outlook (admin)

Step 2 Use an automated distribution tool to distribute and install the setup.exe file on user PCs.

Refer to the documentation for your specific automated distribution tool.

Step 3 Instruct the user to verify successful installation by completing these steps on the user PC:

a. Restart or launch Microsoft Outlook.

b. Open the calendar.

c. Verify that the MeetingPlace tab works.

Step 4 Remind users that they can select Help in the Cisco Unified MeetingPlace scheduling form.


What to Do Next

Proceed to the "Adding a Registry Entry to the Microsoft Outlook Client to Avoid Conflicting Meeting Messages" section.

Adding a Registry Entry to the Microsoft Outlook Client to Avoid Conflicting Meeting Messages

When a user schedules a Cisco Unified MeetingPlace meeting through Microsoft Outlook and responds to the accepted notification, the system prompts with a Conflict Message window. The user must choose between two conflicting meeting records or choose to keep both records, which results in duplicate calendar entries. You must modify the registry of the Microsoft Outlook clients to avoid this issue.


Note Microsoft Support confirms that this is a known issue with Microsoft Exchange (Ex12/108840).


Procedure


Step 1 Read the Microsoft documentation about this issue:

http://msdn.microsoft.com/en-us/library/bb821131.aspx

http://blogs.msdn.com/stephen_griffin/archive/2007/10/15/conflict-resolution-and-you.aspx

Step 2 Follow the Microsoft documentation to add a registry entry to both Microsoft Outlook 2007 and Microsoft Outlook 2003 to not report the conflict messages.

For Microsoft Outlook 2003, use: [HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\ConflictMsgCls]

For Microsoft Outlook 2007, use: [HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\ConflictMsgCls]


What to Do Next

(Optional) Proceed to the "Customizing the Cisco Unified MeetingPlace Scheduling Form for Microsoft Outlook" section.

Customizing the Cisco Unified MeetingPlace Scheduling Form for Microsoft Outlook

From Microsoft Outlook, users access the Cisco Unified MeetingPlace scheduling form by creating or opening a calendar appointment and then selecting the MeetingPlace option. You can choose the information and options that users see in the Cisco Unified MeetingPlace scheduling form.

Procedure


Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.

Step 2 Select System Configuration > Customize Outlook Interface.

Step 3 Choose the language.

Step 4 Customize or hide fields as desired for the scheduling form specific to that language.

Step 5 Select Save.

Step 6 Repeat this task for each language used on your system.


Related Topics

Field Reference: Customize Outlook Interface in the Administration Center Page References for Cisco Unified MeetingPlace module

For more information about customizing the scheduling form, see Configuring Flex Fields on MeetingPlace-Scheduled and Audio-Only Systems module.

For information about customizing email notifications (plain-text NotifySchedule template), see Customizing Email Notifications for Cisco Unified MeetingPlaceon MeetingPlace-Scheduled and Audio-Only Deployments module .

Customization Options for Scheduling from Microsoft Outlook


About the Cisco Unified MeetingPlace Plug-in and Different Versions of Microsoft Outlook

The following section describes some differences that you may find when using the Cisco Unified MeetingPlace Release 8.5.2 plug-in with Microsoft Outlook 2003, 2007, and 2010.


Note Microsoft Outlook 2010/Exchange 2010 support is on audio-only deployments only.


Feature
Microsoft Outlook 2003
Microsoft Outlook 2007
Microsoft Outlook 2010

Location of MeetingPlace settings

Settings are found on the MeetingPlace tab (Tools > Option).

MeetingPlace settings are exposed directly as a drop-down item from the MeetingPlace button on the Microsoft Outlook 2007 toolbar.

MeetingPlace settings are exposed directly as a drop-down item from the MeetingPlace button on the Microsoft Outlook 2010 toolbar.

Single sign-on (SSO) authentication

SSO using Active Directory is not supported. System will default to the Remember Me authentication method instead.

SSO using Microsoft Exchange is supported.

Supported using either Active Directory or Microsoft Exchange.

Delegates are not supported if you choose SSO with Active Directory.

Supported using either Active Directory or Microsoft Exchange.

Delegates are not supported if you choose SSO with Active Directory.


How to Uninstall the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC

Complete the following tasks in the order shown:

1. Uninstalling the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC

2. Updating the Microsoft Outlook Calendar Properties to Not Use Cisco Unified MeetingPlace

Uninstalling the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC

Before You Begin

How you uninstall a program varies by operating system. If this procedure does not apply to the user PC, then see the documentation for the relevant operating system.

Procedure


Step 1 From the Windows Start menu, select Control Panel > Add or Remove Programs.

Step 2 Select Cisco Unified MeetingPlace for Outlook.

Step 3 Select Change/Remove.


What To Do Next

Proceed to the "Updating the Microsoft Outlook Calendar Properties to Not Use Cisco Unified MeetingPlace" section.

Updating the Microsoft Outlook Calendar Properties to Not Use Cisco Unified MeetingPlace

Complete this task if you uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook from the user PC. If you fail to complete this task, then future meetings that the user schedules from Microsoft Outlook will continue to display the MeetingPlace option in the calendar appointment, and users who select that option will see a blank page or an error message.

Before You Begin

Complete the "Uninstalling the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC" section.

How you update Microsoft Outlook calendar properties varies by operating system and Microsoft Outlook release. If this procedure does not apply to the user, then see the documentation for the relevant version of Microsoft Outlook.

Restrictions

This task does not remove the MeetingPlace option from previously scheduled meetings. Instruct your users to ignore the MeetingPlace option if they or the meeting schedulers uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

Procedure


Step 1 From the Microsoft Outlook Calendar, select File > Folder > Properties for Calendar.

Step 2 Select the General tab.

Step 3 Find the When posting to this folder, use: field.

Step 4 Select IPM.Appointment.

Step 5 Select OK.


Related Topics

MeetingPlace Page is Blank or Displays an Error in the Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module