Configuration Guide for Cisco Unified MeetingPlace Release 8.5
Configuring Attendant Settings
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Configuring Attendant Settings for Cisco Unified MeetingPlace

Table Of Contents

Configuring Attendant Settings for Cisco Unified MeetingPlace

Configuring Attendant Settings on WebEx-Scheduled Deployments

Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments

Configuring Attendant Privileges

Configuring Operator Assistance


Configuring Attendant Settings for Cisco Unified MeetingPlace


Release 8.5
Revised: September 19, 2011 3:25 pm

Configuring Attendant Settings on WebEx-Scheduled Deployments

Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments

Configuring Attendant Settings on WebEx-Scheduled Deployments

You can configure Cisco Unified MeetingPlace to forward calls to the help desk Attendant in these situations:

A caller dials 0 for operator assistance.

A caller does not enter a number at a voice prompt.

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select Topology Management > Sites.

Step 3 Select Add Site or the Edit link for one of your existing sites.

Step 4 Under Alarms, configure Dial attendant on timeout and Attendant phone.

Step 5 Select Save.


Related Topics

Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Configuring Call Control for Cisco Unified MeetingPlace module

Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments

Configuring Attendant Privileges

Configuring Operator Assistance

Configuring Attendant Privileges

You can configure which Administration Center and MeetingPlace Conference Manager capabilities are available to users of type Attendant.

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select System Configuration > Usage Configuration.

Step 3 Configure the Attendant Privileges fields.

Step 4 Select Save.


Related Topics

Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

About User Types in the Administration Center Page References for Cisco Unified MeetingPlace module

MeetingPlace Conference Manager

Configuring Operator Assistance

You can configure Cisco Unified MeetingPlace to forward calls to the help desk Attendant in these situations:

A caller dials 0 for operator assistance.

A caller does not enter a number at a voice prompt.

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select System Configuration > Usage Configuration.

Step 3 Configure these fields:

Dial attendant on timeout—Set this field to Yes.

Attendant phone—Enter the help desk or attendant phone number.

Step 4 Select Save.


Related Topics

Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Configuring Call Control for Cisco Unified MeetingPlace module