User Guide for Cisco Unified MeetingPlace Release 7.0
Managing the Cisco Unified MeetingPlace Web Meeting Room Connection
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Managing Meeting Room Connections in Cisco Unified MeetingPlace

Table Of Contents

Managing Meeting Room Connections in Cisco Unified MeetingPlace

Checking Your Connection to the Web Meeting Room

Changing Your Connection Speed to the Web Meeting Room

Reconnecting to the Web Meeting Room

Monitoring Connection Status Indicators of All Participants

Optimizing the Web Meeting Room Bandwidth


Managing Meeting Room Connections in Cisco Unified MeetingPlace


Release: 7.0
Revision Date: September 14, 2009 11:42 am

Checking Your Connection to the Web Meeting Room

Changing Your Connection Speed to the Web Meeting Room

Reconnecting to the Web Meeting Room

Monitoring Connection Status Indicators of All Participants

Optimizing the Web Meeting Room Bandwidth

Checking Your Connection to the Web Meeting Room

Before You Begin

You must be in a Cisco Unified MeetingPlace full meeting room.

You must be a moderator or presenter.

Procedure


Step 1 Look at the far right end of the menu bar to determine your connection status.

Green bar—The room connection is optimal.

Yellow bar—Network congestion. You might have difficulty viewing the web meeting room properly.

Red bar—You were disconnected from the web meeting room because of network problems. Skip the rest of this procedure and see Reconnecting to the Web Meeting Room.

Step 2 (Optional) Click the indicator bar to view details about your connection status.


Changing Your Connection Speed to the Web Meeting Room

Choose your connection speed for the meeting based on the type of internet connection you have. This ensures that data from the meeting will be delivered at a speed appropriate for your system.

Before You Begin

You must be in a Cisco Unified MeetingPlace full meeting room.

You must be a moderator or presenter.

Procedure


Step 1 Click Meeting  > My Connection Speed.

Step 2 Choose the type of connection.

Modem—This is the slowest type of connection.

DSL/Cable—This is a high-speed connection that is common in many small businesses and homes.

LAN—This is the fastest connection. It is common in most company networks.


Troubleshooting Tips

If you have problems viewing the web meeting room because of network problems, choose an option that is slower than the option that is currently selected.

If you choose Modem and you still have connection problems, inform a meeting moderator.

If you frequently have problems while you are connected through your company network, contact your Cisco Unified MeetingPlace system administrator.

Reconnecting to the Web Meeting Room

Before You Begin

You must be in the Cisco Unified MeetingPlace web meeting room.

Make sure that the colored indicator at the right end of the menu bar is red.

Procedure


Step 1 Click the red connection indicator.

Step 2 Wait while Cisco Unified MeetingPlace attempts to bring you back online.


Troubleshooting Tip

If you are cannot connect, inform a moderator of the meeting that you are attending.

Monitoring Connection Status Indicators of All Participants

The following web meeting room conditions require more bandwidth:

Sharing complex, high-resolution, high-color images.

Multiple active presenters.

Rapid screen changes (for example, if a presenter flips slides quickly).

If you are a moderator, you can monitor the network connection for your participants to ensure that they can view and participate in the web meeting.

Before You Begin

You must be a moderator.

You must be in the Cisco Unified MeetingPlace web meeting room.

Procedure


Step 1 Locate the Participant List tool.

Step 2 Click the Pod options button > Show Connection Status.

Step 3 Use the information in the following table to help determine whether participants can connect properly to the meeting.

Option
Description

No Icon

The user has an acceptable network connection.

Network icon with yellow bars

The connection of this user might not be adequate, and the user might not be able to easily view and participate in the web meeting.

The connection bandwidth of this user is less than the current room bandwidth, the network that this user is on is experiencing high latency (between 0.2 and 4 seconds, or the network connection of this user is dropping 5% to 20% of packets.

Network icon with red bars

The connection of this user is insufficient, and the user cannot view and participate in the web meeting.

The network latency of this user is greater than four seconds, the web meeting room is on a LAN and the user is connecting at modem speed, or the network connection of this user is dropping over 20% of packets.



Troubleshooting Tips

If the meeting has many passive participants and only one person is sharing content, set the web meeting room resolution to 1024x768. See Setting the Screen Resolution of the Meeting Room in the Managing Your Cisco Unified MeetingPlace Web Meeting module.

Tell participants who are experiencing problems to reduce the speed of their network connection to the web meeting room. See Changing Your Connection Speed to the Web Meeting Room.

If the preceding solutions do not solve the problem, reduce the network connection speed of the web meeting room. See Optimizing the Web Meeting Room Bandwidth.

Optimizing the Web Meeting Room Bandwidth

Choose a room bandwidth that matches the connection speed used by participants. If participants are using a variety of connection speeds, choose the lowest speed that participants may be using. For example, if some participants are using modems, choose Modem for room bandwidth to ensure that all participants have a good connection. (To determine the speed of a participant connection, mouse over the participant name in the Participant List tool.)

Before You Begin

You must be a moderator.

You must be in the Cisco Unified MeetingPlace web meeting room.

Procedure


Step 1 Click Meeting > Optimize Room Bandwidth.

Step 2 Set the room connection depending on your situation:

If
Do This

Participants are not experiencing connection problems.

Choose LAN.

You know that participants are attending the meeting through a broadband internet connection.

or

Participants experience connection problems when Optimize Room Bandwidth is set to LAN.

Choose DSL/Cable.

You know that participants are attending the meeting through a dial-up internet connection.

or

Participants experience connection problems when Optimize Room Bandwidth is set to DSL.

Choose Modem.



Troubleshooting Tip

Try the Modem setting if you try the DSL setting and problems persist.