Configuration and Maintenance Guide for MeetingPlace 7.1
Configuring the Auto Attend Feature
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Configuring the Auto Attend Feature for Cisco Unified MeetingPlace

Table Of Contents

Configuring the Auto Attend Feature for Cisco Unified MeetingPlace

Auto Attend Feature

Examples of Auto Attend Translation Rules

Adding or Editing an Auto Attend Translation Rule

Enabling the Auto Attend Feature


Configuring the Auto Attend Feature for Cisco Unified MeetingPlace


Release 7.1
Revised: April 3, 2011 8:30 pm

Auto Attend Feature

Examples of Auto Attend Translation Rules

Adding or Editing an Auto Attend Translation Rule

Enabling the Auto Attend Feature

Auto Attend Feature

The auto attend feature simplifies how users join meetings or log in over the phone. If a user calls the system from a phone number in the user profile, then the user is immediately authenticated and placed into the relevant meeting.

You can enable or disable the auto attend feature for specific user profiles and user groups. When enabled, you can also specify the following:

Whether the user automatically enters meetings or is only automatically logged in.

Whether the user must enter the Profile password.

The feature works as follows:

1. A user calls Cisco Unified MeetingPlace.

2. The system reads the automatic number ID (ANI), which is the phone number from which the user called.

3. The system modifies the ANI according to the translation rules on the Auto Attend Translation Configuration Page, if any apply.

4. If the (modified) ANI exactly matches the Main phone number or Alternate phone number in one user profile, then the system checks all meetings (except continuous meetings) as follows:

Whether the user owns or is invited to any meetings that are in session or that are scheduled to begin.

Whether the user was a participant in any meetings that are still in session.

Whether anyone is in the waiting room of the reservationless meeting owned by the user.

5. If multiple meetings or no meetings are found, then the system authenticates the user and lets the user select the meeting.

6. If only one meeting is found, then the caller hears the meeting ID confirmation and is prompted to do one of the following:

Press 1 to attend the meeting.

Press * to hear menu options for authenticated users.

The caller may hear additional prompts in the following situations:

You configure the Auto attend requires profile password user profile field to Yes.

Meeting requires a password.

Caller needs to record a name or location.

Related Topics

Examples of Auto Attend Translation Rules

Adding or Editing an Auto Attend Translation Rule

Enabling the Auto Attend Feature

Examples of Auto Attend Translation Rules

Sample Phone Numbers in User Profiles

Suppose that an organization uses 5-digit extensions and requires callers to enter a 9 to access an outside line. A user with the phone number 555-0123 may enter any of the following in the Main phone number or Alternate phone number user profile fields:

50123—5-digit extension

95550123—7-digit phone number preceded by 9 to get an outside line

914085550123—10-digit phone number (including area code) preceded by 9 to get an outside line

Sample ANI Formats

Depending on where the call originated, an ANI might use one of these formats:

50111—call from within an organization that uses 5-digit extensions

5550111—local call from outside the organization using the full 7-digit number

4085550111—call from another area code outside the organization

Sample Auto Attend Translation Rules

Table 1 Sample Auto Attend Translation Rules  

Combination of Field Values
How the System Would Use This Translation Rule

0

The system tries to find a user profile phone number that matches the incoming ANI exactly without adding or deleting any digits.

Note You cannot modify this preconfigured translation rule.

5

5

8555

The rule applies to incoming ANIs with five digits, such as 50123. The system replaces "5" with "8555" to convert the sample ANI to 85550123.

5

5

9555

The rule applies to incoming ANIs with five digits, such as 50123. The system replaces "5" with "9555" to convert the sample ANI to 95550123.

5

5

91408555

The rule applies to incoming ANIs with five digits, such as 50123. The system replaces "5" with "91408555" to convert the sample ANI to 914085550123.

7

555

5

The rule applies to incoming ANIs with seven digits, such as 5550123. The system replaces "555" with "5" to convert the sample ANI to 50123.

This converts a 7-digit number to a 5-digit extension.

7

555

8555

The rule applies to incoming ANIs with seven digits, such as 5550123. The system replaces "555" with "8555" to convert the sample ANI to 85550123.

10

408555

5

The rule applies to incoming ANIs with ten digits, such as 4085550123. The system replaces "408555" with "5" to convert the sample ANI to 50123.

This converts a 10-digit number to a 5-digit extension.

10

408555

8555

The rule applies to incoming ANIs with ten digits, such as 4085550123. The system replaces "408555" with "8555" to convert the sample ANI to 85550123.

7

9

The rule applies to incoming ANIs with seven digits, such as 5550123. The system inserts "9" to convert the sample ANI to 95550123.

This adds a "9" prefix to a 7-digit number.

7

91408

The rule applies to incoming ANIs with seven digits, such as 5550123. The system inserts "91408" to convert the sample ANI to 914085550123.

This adds a "9" prefix and the area code to a 7-digit number.

10

91

The rule applies to incoming ANIs with ten digits, such as 4085550123. The system inserts "91" to convert the sample ANI to 914085550123.

This adds a "91" prefix to a 7-digit number.

10

408

9

The rule applies to incoming ANIs with ten digits, such as 4085550123. The system replaces "408" with "9" to convert the sample ANI to 95550123.


Related Topics

Auto Attend Feature

Adding or Editing an Auto Attend Translation Rule

Field Reference: Add Translation Rule Page and Edit Translation Rule Page in the Administration Center Page References for Cisco Unified MeetingPlace

Adding or Editing an Auto Attend Translation Rule

Defining Automatic Number Identification (ANI) translation rules enables the system to match different ANI formats to the phone numbers in user profiles. There are multiple ways that phone numbers may be entered in user profiles, and there are multiple ways that ANIs may be received from the telco switch.

Before You Begin

This task requires a system restart, which terminates all existing call connections. Proceed only during a scheduled maintenance period or during a period of extremely low usage.


Note When you restart the Web Server, all manual changes made to the registry are lost.


See the "Examples of Auto Attend Translation Rules" section.

Restriction

(Release 7.0.1 only) Do not modify the preconfigured auto attend translation rule, which must be configured as follows:

Digits to match field is set to 0.

Both the Match string and Replace by fields are left blank.

To find the preconfigured auto attend translation rule, look for the entry on the Auto Attend Translation Configuration Page with the dimmed check box.

Procedure


Step 1 Log in to the Administration Center.

Step 2 Select System Configuration > Call Configuration > Auto Attend Translation Configuration.

Step 3 To add a new rule, select Add New. To edit an existing rule, select Edit.

Step 4 Configure the fields.

Step 5 Select Save.

Step 6 Restart the system by entering sudo mpx_sys restart in the CLI.


Related Topics

Field Reference: Add Translation Rule Page and Edit Translation Rule Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Navigation Reference: Auto Attend Translation Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Auto Attend Feature

What to Do Next

Proceed to the "Enabling the Auto Attend Feature" section.

Enabling the Auto Attend Feature

By default, the auto attend feature is disabled. We recommend that you enable this feature for all users.

Before You Begin

Complete the "Adding or Editing an Auto Attend Translation Rule" section.

For each user profile in which the auto attend feature is enabled, anyone who calls Cisco Unified MeetingPlace from a phone number configured in the Main phone number or Alternate phone number field will be logged in using that particular user profile.

Therefore, you may want to require profile passwords or disable the auto attend feature for users whose specified endpoints may be used by multiple people.

Procedure


Step 1 Log in to the Administration Center.

Step 2 Select User Configuration.

Step 3 Select User Groups or User Profiles.

Step 4 Configure these fields:

Auto attend mode

Auto attend requires profile password

Step 5 Select Save.

Step 6 Repeat this task for all user groups and user profiles for which you want to enable the auto attend feature.


Related Topics

Field Reference: Add User Profile Page and Edit User Profile Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Auto Attend Feature