Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server 6.x
Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation
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Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation

Table Of Contents

Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation

Troubleshooting the Connection to the Audio Server System

Troubleshooting Telephony Configuration


Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation


The chapter contains the following sections:

Troubleshooting the Connection to the Audio Server System

Troubleshooting Telephony Configuration

Troubleshooting the Connection to the Audio Server System

If you cannot connect to the Cisco Unified MeetingPlace Audio Server system by using MeetingTime, try any or all of the following tasks:

Enter ping to ping a known good IP address to determine if the network can access the Cisco Unified MeetingPlace Audio Server system.

Confirm with the network administrator that Cisco Unified MeetingPlace has been set up in the local host file.

Check that you performed all the steps in the "Setting Up Dial-Up Networking" section on page 3-4.

Check the network cabling.

If possible, use a PC to check the LAN connectivity.

Verify the network configuration by entering the net command.

Verify the IP address, subnet mask, and default gateway values.

Make sure that all cards and transition modules are seated properly.

Check all cables and connections.


Note For CLI command information, refer to the "Command-Line Interface Reference" appendix of the Configuration Guide for Cisco Unified MeetingPlace Audio Server at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html.


If these actions do not correct the problem, contact Cisco TAC. See the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page x.

Troubleshooting Telephony Configuration

To Troubleshoot Telephony Configuration


Step 1 Check that the information you entered into MeetingTime from the worksheets in the Installation Planning Guide for Cisco Unified MeetingPlace is correct.

Step 2 Check all the physical connections to the Cisco Unified MeetingPlace Audio Server system.

Step 3 For the Cisco Unified MeetingPlace 8112, check that no LEDs are in a bad state. (Refer to the Administration Guide for Cisco Unified MeetingPlace Audio Server at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html for an explanation of the LEDs.)

Step 4 If you made any changes to the MeetingTime configuration, access the CLI and enter restart.

Step 5 After the Cisco Unified MeetingPlace Audio Server system comes back up, repeat the testing procedures.

If these actions do not correct the problem, contact Cisco TAC. (See the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page x.)