Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server 6.x
Upgrading the Cisco Unified MeetingPlace Audio Server Software
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Upgrading the Cisco Unified MeetingPlace Audio Server Software

Table Of Contents

Upgrading the Cisco Unified MeetingPlace Audio Server Software

Upgrading the Cisco Unified MeetingPlace Audio Server Software to Release 6.0

Testing the Upgrade


Upgrading the Cisco Unified MeetingPlace Audio Server Software


This chapter describes how to upgrade the Cisco Unified MeetingPlace Audio Server software from Release 5.3 or 5.4 to Release 6.0 and contains the following sections:

Upgrading the Cisco Unified MeetingPlace Audio Server Software to Release 6.0

Testing the Upgrade

Upgrading the Cisco Unified MeetingPlace Audio Server Software to Release 6.0

If you already have the Cisco Unified MeetingPlace Audio Server hardware and are using Cisco Unified MeetingPlace Audio Server Release 5.3 or 5.4 software, you must upgrade the Cisco Unified MeetingPlace Audio Server software yourself if you want to use Release 6.0.


Note A Cisco Unified MeetingPlace Audio Server system running Audio Server Release 5.2 cannot upgrade directly to Release 6.0. You must first upgrade to Audio Server Release 5.4. Then you can upgrade to Audio Server Release 6.0.


To Upgrade the Cisco Unified MeetingPlace Audio Server Software


Step 1 Insert the upgrade CD-ROM into the CD-ROM drive.


Note If you are upgrading the software from a remote location, have someone at the site insert the CD-ROM for you.


Step 2 If you are upgrading the software from a remote location, dial in to Cisco Unified MeetingPlace by using the modem.

Step 3 Telnet as a technician to the Cisco Unified MeetingPlace system.

Step 4 Enter the default username and the default password. If you have changed the default password, use the new password.


Note The default username is admin, and the default password is cisco.


Step 5 Shut down the Cisco Unified MeetingPlace Audio Server software by entering down.

Step 6 Note the current time.

Step 7 Save the session capture to your desktop with the filename upgrade.txt. If something unexpected occurs during the update process, Cisco TAC will need this log.

We strongly recommend that you capture the upgrade session to a log file.

Step 8 Begin the software upgrade process by entering update.

Step 9 Enter 1 when the Cisco Unified MeetingPlace system displays a menu of upgrade sources. The update is from a CD-ROM. For example:

meetingplace:tech$ update
Update is from
        1) CD
        2) Diskette
        3) Remote File
        4) Local File
        q) (Quit Update)
Enter choice:

Step 10 Press Enter when the drive is quiet and you are ready to install the software. This takes about a minute. The Cisco Unified MeetingPlace system checks the CD-ROM drive for update file sets.

Step 11 When you are asked to confirm the update set, enter y. This starts the software upgrade. The Cisco Unified MeetingPlace Audio Server system reads the CD-ROM for approximately 3 minutes.

Step 12 Continue the upgrade by pressing Enter.


Note If the following message appears:

A disk backup appears to be active...
You may restart the system to stop it.

restart the Cisco Unified MeetingPlace Audio Server system by entering restart disable.

After the Cisco Unified MeetingPlace Audio Server system comes back up, dial in to the Cisco Unified MeetingPlace Audio Server system, log in as a technician, and resume this procedure with Step 6.


Phase 1 of the software upgrade starts. This is when the Cisco Unified MeetingPlace Audio Server software is upgraded. During this phase, entering Ctrl-C stops the upgrade.

After Phase 1 of the software upgrade is complete, the Cisco Unified MeetingPlace Audio Server system restarts and continues to Phase 2 of the software upgrade. Phase 2 is when the Cisco Unified MeetingPlace Audio Server database is upgraded. This portion of the upgrade can take up to an hour. Entering Ctrl-C has no affect on the system during this phase.


Caution During the software upgrade, do not try to stop the upgrade or restart the Cisco Unified MeetingPlace Audio Server system. This can have very serious effects on the Cisco Unified MeetingPlace Audio Server system data and program integrity.

When Phase 2 is complete, the modem connection terminates. After approximately 5 minutes, the Cisco Unified MeetingPlace Audio Server system comes back up and you can re-establish a modem connection.

To view the upgrade status, enter update status. The Cisco Unified MeetingPlace Audio Server system displays a message with the date and time of the last update. If you see the word "operating," then the Cisco Unified MeetingPlace Audio Server is operating normally and no update is currently in progress. If you see a date and time that are more than an hour old, then the update is probably not working. Contact Cisco TAC to determine what you should do next.

To get a real-time status, enter update trace.

Step 13 Telnet to the Cisco Unified MeetingPlace Audio Server system either through the network or a modem connection.


Note To restart the Cisco Unified MeetingPlace Audio Server system if it does not come up by itself, enter restart enable.


Step 14 Note the time when the upgrade is complete and when the Cisco Unified MeetingPlace Audio Server system restarts and is back online.

Step 15 Close the log file and record its location for future use.


Testing the Upgrade

See "Testing the Cisco Unified MeetingPlace Audio Server System Installation and Upgrade" chapter.


Note To test IP telephony, see the "About Troubleshooting IP Ports That Do Not Answer" and "About Troubleshooting IP Calls That Connect But No Audio is Heard" sections in the "Troubleshooting the Cisco Unified MeetingPlace System Configuration" chapter of the Configuration Guide for Cisco Unified MeetingPlace Audio Server at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html.