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CD-ROM Drive Replacement Procedure for the Cisco MeetingPlace 8112

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CD-ROM Drive Replacement Procedure for the Cisco MeetingPlace 8112

Table Of Contents

CD-ROM Drive Replacement Procedure for the Cisco MeetingPlace 8112

Additional References

Before Replacing the CD-ROM Drive

Checking the New CD-ROM Drive for Damage

Ensuring That You Have the Required Tools

Verifying No User Activity

Determining if the Old CD-ROM Drive is Bad

Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Backing up the Database

Powering Down the Cisco MeetingPlace 8112

How To Replace the CD-ROM Drive

Removing the Old CD-ROM Drive

Installing the New CD-ROM Drive

Powering Up the Cisco MeetingPlace 8112

Verifying that You are Connected


CD-ROM Drive Replacement Procedure for the Cisco MeetingPlace 8112


This procedure describes how to replace the CD-ROM drive in the Cisco MeetingPlace 8112 and contains the following topics:

Additional References

Before Replacing the CD-ROM Drive

How To Replace the CD-ROM Drive

Additional References

Follow these general guidelines:

If you want information about installing the Cisco MeetingPlace 8100 series hardware for the first time or information about upgrading the Cisco MeetingPlace 8100 series software, see the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53inst/index.htm.

If you want information about configuring the Cisco MeetingPlace 8100 series, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53config/index.htm.

For complete information about all of the Cisco conferencing documentation, including Regulatory Compliance and Safety Information for the Cisco MeetingPlace Series 8100, see the Guide to Cisco Conferencing Documentation and Support at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/roadmap.htm.

Before Replacing the CD-ROM Drive

This section contains the following topics:

Checking the New CD-ROM Drive for Damage

Ensuring That You Have the Required Tools

Verifying No User Activity

Determining if the Old CD-ROM Drive is Bad

Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Backing up the Database

Powering Down the Cisco MeetingPlace 8112

Checking the New CD-ROM Drive for Damage

Visually inspect your new Cisco MeetingPlace 8112 CD-ROM drive for damage. Contact Cisco TAC if the Cisco MeetingPlace 8112 CD-ROM drive that you received was damaged during shipping or if parts are missing.

Ensuring That You Have the Required Tools

Ensure that you have the following tools to replace the CD-ROM drive in your Cisco MeetingPlace 8112:

Computer with terminal emulation software installed

Null modem cable that came with your Cisco MeetingPlace 8112

Phillips #2 screwdriver

ESD protection

Verifying No User Activity

Before you power down your Cisco MeetingPlace 8112, verify that no user ports are active. You should have already scheduled downtime for your Cisco MeetingPlace 8112 by using the Reserve All Ports (RAP) meeting feature in Cisco MeetingTime. See the Administrator's Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about RAP meetings.


Step 1 Access the command line interface (CLI) of the Cisco MeetingPlace 8112 as follows:

a. Connect one end of the null modem cable to the COM1 port on the front of the Cisco MeetingPlace 8112.

b. Connect the other end of the null modem cable to a COM port on your computer.

c. Start the terminal emulator program.

d. Set the port parameters in the terminal emulator program as shown in Table 1. The CLI appears.

Table 1 Terminal Emulator Port Parameters 

Parameter
Value

Baud

19200

Data length

8 bit

Parity

None

Stop bits

1



Note CLI commands are case sensitive. For CLI command information, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3.


Step 2 Keep a record of activity during the CD-ROM drive replacement by capturing the text in the terminal emulator program. This information can be used by Cisco TAC to diagnose problems that may occur during this replacement. Follow these steps:

a. Go to the Transfer menu in the HyperTerminal window.

b. Select Capture Text.

c. Save the file. Note the location so that you can retrieve the file later.

d. Click Start.

Step 3 At the CLI prompt, log in as an administrator. The tech$ prompt appears.


Note For Cisco MeetingPlace Release 5.2, the default administrator username is tech and the default administrator password is wit!tra$. For Cisco MeetingPlace Release 5.3, the default administrator username is admin and the default administrator password is cisco. See the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about logging in to Cisco MeetingPlace.


Step 4 At the tech$ prompt, enter activity. The VUI Internal Status Utility menu appears.

Step 5 To see a quick status of all ports, enter 1. A list of the ports appears. The ports are listed numerically under the Port heading and the port status is under the Ap heading. Table 2 lists the most common Ap headings.

Table 2 Ap Headings and Definitions

Heading
Definition

--

The port is inactive.

CO

The port is participating in an active conference.

PR

The port is currently accessing a meeting profile.


Step 6 Verify that all the ports are inactive by ensuring that all ports have -- under the Ap heading. Press Enter to go to the next page. When you have scrolled through all the ports, the VUI Internal Status Utility menu appears.


Note If any ports are active, wait for the calls to finish before proceeding.


Step 7 Exit the activity command by entering 0. The tech$ prompt appears.


Determining if the Old CD-ROM Drive is Bad

Before you replace the CD-ROM drive, follow these steps to ensure that the CD-ROM needs to be replaced:


Step 1 Access the CLI.

Step 2 Log in as root.

Step 3 Put a data CD-ROM with a readable Microsoft Windows file system into the CD-ROM drive. Make sure you know beforehand what you should see on the CD-ROM at its highest directory. To know this, view the contents of the CD-ROM on a Microsoft Windows computer with a known good CD-ROM drive before inserting the CD-ROM into the CD-ROM drive of the Cisco MeetingPlace 8112.

Step 4 Wait for the light on the CD-ROM drive to stop blinking. This indicates that the CD-ROM is ready to be read.

Step 5 Enter mkdir /lat/bin/cdrom. This creates a new directory.

Step 6 Enter mount /dev/cd /lat/bin/cdrom. Make sure no error messages occurred during the mount.

Step 7 Enter ls /lat/bin/cdrom. This takes you to the new directory you created in Step 5.

Step 8 Verify that you cannot see what Microsoft Windows showed the CD-ROM to contain.

Step 9 Enter umount /dev/cd to remove the mount.


Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Ensure that your Cisco MeetingPlace system works correctly before replacing the CD-ROM drive. This helps with troubleshooting if your Cisco MeetingPlace system does not work correctly after the replacement. If your Cisco MeetingPlace system is not working correctly, contact Cisco TAC.

After replacing the CD-ROM drive, run these commands again to make sure your Cisco MeetingPlace system has come back online correctly.


Step 1 Access the CLI.

Step 2 Log in as an administrator. The tech$ prompt appears.

Step 3 Enter swstatus. Output similar to the following appears:

mtgplace:tech$	swstatus 
Conference server 5.3.0 S/N: C00178  
System status:	Operating 
System mode:	Up 
Temperature:	Unknown 
Power supply:	OK
MODULE NAME	STATUS	VERSION 
SIM UP	"10/21/04 12:23	MPBUILD-R5_3_0_24" 
LSH UP	"10/21/04 12:05	MPBUILD-R5_3_0_24" 
SNMPD UP	"10/21/04 12:34	MPBUILD-R5_3_0_24" 
DBQSERVER UP	"10/21/04 12:08	MPBUILD-R5_3_0_24" 
DBSERVER UP	"10/21/04 12:08	MPBUILD-R5_3_0_24" 
POSERVER UP	"10/21/04 12:16	MPBUILD-R5_3_0_24" 
CPSERVER UP	"10/21/04 12:15	MPBUILD-R5_3_0_24" 
CONFSCHED UP	"10/21/04 12:20	MPBUILD-R5_3_0_24" 
WSSERVER UP	"10/21/04 12:24	MPBUILD-R5_3_0_24" 
VOICESERVER UP	"10/21/04 12:30	MPBUILD-R5_3_0_24" 
GWSIMMGR UP	"10/21/04 12:38	MPBUILD-R5_3_0_24"
 
   

Step 4 Enter gwstatus. Output similar to the following appears:

mtgplace:tech$	gwstatus 
Gateway SIM Status/Thu Dec 2 12:35:26 2004 
------------------------------------------- 
Remote Units: 
Unit 16 MTGPLACE_WEBNOT v5.2.0.34 Ok 12/02/04 12:35:01 
 
   
Gateways: 
Unit 16 WebPub:DataSvc v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:MPAgent v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:Audio v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 MPConvert v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:Master v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:GW v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:GCC v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:MCS v4.3.0.246 Ok 12/02/04 12:34:02
 
   

Step 5 Enter alarm. Output similar to the following appears:

mtgplace:tech$ alarm
REFNO	SEV	CODE	COUNT	FIRST	LAST	UNIT 
--------------------------------------------------------------------- 
77350	MIN	0300e6	2	Jan 28 09:57	Feb 10 19:25	0 SW MODULE=8 
Too many attempts to log into profile (100) 33373635383330000. Profile Locked!
 
   

Step 6 Enter hwconfig. Output similar to the following appears:

mtgplace:tech$	hwconfig 
Cabinet:	ELMA 4U 
Bus architecture:	CompactPCI 
Processor card:	SMM5370LATUDE S/N=7163050  
Processor:	Pentium III, Model 8, 700 MHz 
Memory:	512MB 
Temperature:	26C 
Voltages:	3.32V, 5.02V, 11.94V 
Power Supplies:	OK 
Fans:	OK 
SCSI Adapter:	NCR 810 
DISK 1:	36000MB (SEAGATE ST336607LC REV=0007) 
DISK 2:	36000MB (SEAGATE ST336607LC REV=0007) 
Ethernet:	Intel 8225x PCI 10/100 (0001af125f0c) 
Modem:	Present (MultiTech MT5634Z) 
MultiAccess Blades: 
Slot 6: AC TP1610-4 S/N=340240 REV=0 AC0  
Smart Blades: 
Slot 1: NMS CG6000C S/N=104415759 REV=5894-B7 MSC0 PRC0 
 
   

Step 7 Enter spanstat -all. Output similar to the following appears:

mtgplace:tech$ spanstat -all 
Span 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 
---- TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR 
0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
1 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
2 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
3 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
4 Span 4 (Card 1 Line A) is down (LOST)  
5 Span 5 (Card 1 Line B) is down (LOST)  
6 Span 6 (Card 1 Line C) is down (LOST)  
7 Span 7 (Card 1 Line D) is down (LOST)  
8 Span 8 (Card 2 Line A) is down (LOST)  
9 Span 9 (Card 2 Line B) is down (LOST)  
10 Span 10 (Card 2 Line C) is down (LOST)  
11 Span 11 (Card 2 Line D) is down (LOST)  
12 Span 12 (Card 3 Line A) is down (LOST)  
13 Span 13 (Card 3 Line B) is down (LOST)  
14 is not active  
15 is not active  
16 is not active  
17 is not active  
18 is not active  
19 is not active  
Press n/+ for next page/line, 'q'=quit, 'h'=help

Backing up the Database

Back up the database in your Cisco MeetingPlace 8112 before you replace the CD-ROM drive. (You can use the backup to restore your data if there is a problem after the installation.) We recommend that you back up your database immediately before replacing the CD-ROM drive.


Note Use the Cisco MeetingPlace Backup Gateway to back up your database. For information on how to install, configure, and use the Cisco MeetingPlace Backup Gateway, see the Administrator's Guide for Cisco MeetingPlace Backup Gateway Release 5.3.


Powering Down the Cisco MeetingPlace 8112


Note As a courtesy, notify current users that you are powering down the Cisco MeetingPlace 8112.



Step 1 Access the CLI.

Step 2 Log in as an administrator. The tech$ prompt appears.

Step 3 To stop new Cisco MeetingPlace activity, enter down. A verification prompt appears.

Step 4 At the prompt, enter y. The power down cycle begins.

Step 5 Wait about 2 minutes for the power down cycle to complete.

Step 6 At the tech$ prompt, enter halt. A verification prompt appears.

Step 7 At the prompt, enter y.

Step 8 Locate the power switch on the back of the Cisco MeetingPlace 8112 and turn it to the off position ("O").

Step 9 Remove the power cable from the back of the Cisco MeetingPlace 8112.


How To Replace the CD-ROM Drive

Replacing the CD-ROM drive for the Cisco MeetingPlace 8112 consists of the following activities:

Removing the Old CD-ROM Drive

Installing the New CD-ROM Drive

Powering Up the Cisco MeetingPlace 8112

Removing the Old CD-ROM Drive


Caution Handling the CD-ROM drive can result in static damage. Use an antistatic wrist strap, static-dissipating work surface, and antistatic bags when handling and storing the CD-ROM drive.


Step 1 Use a Phillips screwdriver to loosen the four captive screws in the corners of the drive bay housing in the front of the Cisco MeetingPlace 8112.

Step 2 Remove the plate over the drive bay housing.

Step 3 Remove the two screws on the CD-ROM drive.

Step 4 Use a Phillips screwdriver to loosen the four captive screws in the corners of the floppy drive housing in the back of the Cisco MeetingPlace 8112.

Step 5 Pull the floppy drive housing partially out of the back of the Cisco MeetingPlace 8112 chassis.

Step 6 From the back of the Cisco MeetingPlace 8112, remove the IDE cable from the inner connector inside the Cisco MeetingPlace 8112 and remove the power cables from the CD-ROM drive.

Step 7 Slide the CD-ROM drive out of the front of the Cisco MeetingPlace 8112 chassis.


Installing the New CD-ROM Drive


Step 1 Remove the new CD-ROM drive from the antistatic bag.

Step 2 Locate the IDE cable and attach it to the back of the CD-ROM drive. Be sure to attach it the correct way.

Step 3 Thread the free end of the IDE cable through the empty CD-ROM drive slot from the front of the Cisco MeetingPlace 8112 towards the back.

Step 4 Attach the power cable to the back of the CD-ROM drive.


Caution The housing for these power connectors are configured to ensure that the cable connects correctly. Do not force the power cable connector into the connector in the CD-ROM drive.

Step 5 From the front of the Cisco MeetingPlace 8112, gently slide in the CD-ROM drive as far as it can go.

Step 6 From the back of the Cisco MeetingPlace 8112, pull the CD-ROM drive IDE cable towards you as far as possible. Plug this cable into the Cisco MeetingPlace 8112 inner connector.

Step 7 Use a Phillips screwdriver to tighten the four captive screws in the corners of the floppy drive housing in the back of the Cisco MeetingPlace 8112.

Step 8 Use a Phillips screwdriver to tighten the two screws on the CD-ROM drive.

Step 9 Replace the plate over the drive bay housing.

Step 10 Use a Phillips screwdriver to tighten the four captive screws in the corners of the drive bay housing in the front of the Cisco MeetingPlace 8112.


Powering Up the Cisco MeetingPlace 8112


Step 1 Plug the power cable into the back of the Cisco MeetingPlace 8112.

Step 2 Locate the power switch on the back of the Cisco MeetingPlace 8112 and turn it to the on position (" | ").

Step 3 Start the terminal emulator program on your computer. See the "Verifying No User Activity" section for information about how to start the terminal emulator program.

Step 4 Access the CLI.

Step 5 Log in as an administrator. The tech$ prompt appears.

Step 6 To ensure that the new CD-ROM drive is working properly, follow the instructions in the "Determining if the Old CD-ROM Drive is Bad" section.

If you cannot mount the CD-ROM drive or view the media, check it by doing the following:

Power down the Cisco MeetingPlace system.

Recheck the cabling to the CD-ROM drive (both the IDE and the power cables).

Recheck it by following the instructions in the "Determining if the Old CD-ROM Drive is Bad" section.

If you still cannot mount the CD-ROM drive or view the media, try installing another CD-ROM drive.

If the second CD-ROM drive installs and works correctly, send the CD-ROM drive you tried to use as a replacement first back to the factory. If the second CD-ROM drive does not install or work correctly, contact Cisco TAC.


Verifying that You are Connected


Step 1 Ensure that all the gateways work. See the Administrator Guides for the specific gateways for information on determining that they are working correctly.

Step 2 Ensure that you can call into the Cisco MeetingPlace system and attend a meeting. If you cannot call into the Cisco MeetingPlace system and attend a meeting, try reseating the CD-ROM drive. If that does not work, contact Cisco TAC.