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Release Notes for Cisco MeetingPlace IP Gateway Release 5.2

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Release Notes for Cisco MeetingPlace IP Gateway Release 5.2

Table Of Contents

Release Notes for
Cisco MeetingPlace IP Gateway Release 5.2

Contents

Introduction

Requirements

Hardware Requirements

Software Requirements

Network Requirements

Compatibility Matrix and Supported Upgrades

Cisco MeetingPlace Software

Cisco MeetingPlace Web

New and Changed Information

VoIP Scalability

SIP Protocol Support

G.729a Compression Codec Support

Hold and Transfer Feature

Multiple IP Gateways

Registration, Admission, and Status Support

Resolved Caveats for Cisco MeetingPlace IPGW Release 5.2

Open Caveats for Cisco MeetingPlace IPGW Release 5.2

Documentation Updates

Changes

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for
Cisco MeetingPlace IP Gateway Release 5.2


August 10, 2004

These release notes describe the new features and caveats for Cisco MeetingPlace IP Gateway (IPGW) Release 5.2.

For a list of resolved and open caveats for Cisco MeetingPlace IPGW Release 5.2, see the "Resolved Caveats for Cisco MeetingPlace IPGW Release 5.2" section section and "Open Caveats for Cisco MeetingPlace IPGW Release 5.2" section section.

To access the documentation suite for Cisco MeetingPlace products, refer to
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/index.htm

Contents

Introduction

Requirements

New and Changed Information

Resolved Caveats for Cisco MeetingPlace IPGW Release 5.2

Open Caveats for Cisco MeetingPlace IPGW Release 5.2

Documentation Updates

Related Documentation

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

Cisco MeetingPlace IP Gateway handles the call-control functions for an IP implementation. Moreover, Cisco MeetingPlace IP Gateway now supports both H.323 and SIP protocols and can handle up to 960 IP connections.

Requirements

The following sections detail the requirements to install and configure Cisco MeetingPlace IP Gateway Release 5.2.

Hardware Requirements

Software Requirements

Compatibility Matrix and Supported Upgrades

Hardware Requirements

Windows server with the following minimum requirements on which to install Cisco MeetingPlace IP Gateway Release 5.2:

1 GHz Pentium III

512 MB RAM, 4 GB disk space

Network interface card

CD-ROM drive

Software Requirements

The minimum system requirements to deploy Cisco MeetingPlace IP Gateway Release 5.2 are as follows:

Cisco MeetingPlace 8100 Series Server with Cisco MeetingPlace Audio Server Release 5.2

Cisco MeetingPlace Gateway System Information Manager (GWSIM) Release 5.2

For more information about installing or upgrading the GWSIM, refer to the Cisco MeetingPlace IP Gateway System Manager's Guide Release 5.2.

Windows 2000 or Advanced Server edition with Service Pack 4 or a later release and all corresponding Microsoft security patches installed

Microsoft Windows Networking Support

One of the following:

Cisco CallManager version 3.22 or a later release


Note Note: Cisco CallManager 3.0.x supports up to 250 IP connections. You must upgrade to version 3.22 or a later release for the full complement of 960 IP connections.


Cisco SIP Proxy Server 1.0 or a later release

H.323 endpoints

Avaya IP Communication Manager 1.3 or a later release

Alcatel A5020 IP Softswitch

Network Requirements

TCP/IP protocol

One primary IP address for communication with the Cisco MeetingPlace Audio Server, Cisco MeetingPlace IP Gateway server, and Softswitch server

Additional IP addresses for every 240 user licenses of IP

Compatibility Matrix and Supported Upgrades

See the following sections for software compatibility information.

Cisco MeetingPlace Software

Cisco MeetingPlace IP Gateway Release 5.2 is compatible with all MeetingPlace products that are shown in Table 1 and can be installed on the same server either as MeetingPlace Web plus one notification gateway or as a standalone.

Table 1 Cisco MeetingPlace IP Gateway Software Compatibility

Product
Version

Cisco MeetingPlace Audio Server

5.2.0

Cisco MeetingPlace Meeting Time

5.2.x

Cisco MeetingPlace Web

4.3.0.x

4.2.7.x

Cisco MeetingPlace E-Mail Gateway

4.2.1.x

Cisco MeetingPlace Outlook Gateway

4.2.7.x

4.2.5.x

Cisco MeetingPlace Notes Gateway

4.2.7.x

Cisco MeetingPlace Directory Services Gateway

4.2.7.x

Cisco MeetingPlace Cisco IP Phone Gateway

4.2.7.x

Cisco MeetingPlace GWSIM

5.2.0.x

Cisco MeetingPlace Network Backup Gateway

5.2.0.x


Cisco MeetingPlace Web

To enable web conferencing on the same server as the Cisco MeetingPlace IPGW, configure the server with two IP addresses to the same LAN interface card.

You can install Cisco MeetingPlace IPGW on either the same system as MeetingPlace Web or on a standalone system. If you are installing on the same system as MeetingPlace Web, you must configure an additional IP address. Refer to the Cisco MeetingPlace IP Gateway System Manager's Guide Release 5.2 for more information.

New and Changed Information

Cisco MeetingPlace IP Gateway 5.2 includes the following new major features. For full feature descriptions or configuration information, refer to the Cisco MeetingPlace IP Gateway System Manager's Guide Release 5.2.

VoIP Scalability

Cisco MeetingPlace 8100 series systems can now scale to a maximum of 960 IP ports. All current Cisco MeetingPlace features, including in-session features, are identical for T1, E1, and IP ports. For more information, refer to "Telephony and LAN Planning" section in the Cisco MeetingPlace Audio Server 5.2 Installation Planning Guide.

SIP Protocol Support

Session Initiation Protocol (SIP) is an IP telephony protocol that was developed by the Internet Engineering Task Force (IETF). SIP is modular in nature and provides extensions for presence and mobility applications. Cisco MeetingPlace IP Gateway Release 5.2 now supports SIP in addition to H.323 for IP call control and can handle both H.323 and SIP calls simultaneously, adding flexibility to environments that use multiple IP call controls.

G.729a Compression Codec Support

Cisco MeetingPlace IP Gateway Release 5.2 currently supports G.711 codecs; these codecs can take up to 64 Kbps of bandwidth per call and have the best voice quality of all available codecs. When deploying Voice over IP, customers may decide to use the G.729, a compression codec for connections where bandwidth is scarce. For this reason, Cisco MeetingPlace IPGW also supports G.729, a compression codec that is used for conferencing. However, G.711 is recommended for optimal voice quality.


Note By default, Cisco MeetingPlace is configured to support G.711 only. To configure Cisco MeetingPlace to accept G.729a, refer to the Cisco MeetingPlace Audio Server 5.2 Customer Engineer Guide.


Hold and Transfer Feature

Cisco MeetingPlace IP Gateway Release 5.2 now enables users to put a line on hold, including a line to a Cisco MeetingPlace conference. From the handset, users can take a separate call on a multiline phone, and in the same way, users can perform simple phone transfers via the handset during meetings.

Multiple IP Gateways

You can deploy multiple Cisco MeetingPlace IPGWs against a single Cisco MeetingPlace 8100 series system to provide load balancing and system redundancy. Calls are routed round-robin to the IPGWs. If one IPGW fails, calls that are in session will fail; however, new callers will be routed to an alternate IPGW to connect with the Cisco MeetingPlace Audio Server.

Registration, Admission, and Status Support

Registration, Admission, and Status (RAS) is part of the H.323 protocol, and RAS manages IP devices through registration with a gatekeeper. Though typically not required for Cisco CallManager or other call processing systems, RAS may be needed for integrated IP video. Cisco MeetingPlace IPGW can now support registration requirements on an IP network.

Resolved Caveats for Cisco MeetingPlace IPGW Release 5.2

CR19346

Symptom: End user on IP phone hears fast busy when PSTN phone leaves the meeting.

Condition: During a meeting with participants on both PSTN phones and IP phones, participants on IP phones may hear a brief dial tone when participants on PSTN phones leave the meeting.

CR21849

Symptom: Ringing to IP phone does not stop when the caller disconnects.

Condition: When a user outdials to an IP phone but then disconnects the call before the phone is answered, the IP phone may continue to ring for an additional minute. If the phone is answered during this period, the call disconnects or the participant hears a fast busy tone.

CR22561

Symptom: IP services need to be restarted twice to run properly after an upgrade.

Condition: After upgrading the MeetingPlace IP Gateway, the MeetingPlace IP Gateway service may need to be stopped, then started a couple times to properly handle IP calls.

CR22463

Symptom: MeetingPlace icon is missing in the taskbar.

Condition: After installing Cisco MeetingPlace IP Gateway service, the Cisco MeetingPlace icon in the taskbar may be missing.

Workaround: The icon can be recovered by running MPLaunch.exe, which is located in the Cisco MeetingPlace Gateway SIM folder.

Open Caveats for Cisco MeetingPlace IPGW Release 5.2

The following open caveats describe possible unexpected behaviors by Cisco MeetingPlace IPGW Release 5.2:

CR15970

Symptom: H.323 IP calls cannot be placed on hold.

Condition: Participants using Cisco IP phones cannot place a call to Cisco MeetingPlace on hold; otherwise, the call is disconnected.

CR22580

Symptom: Registry settings are reset after upgrading IP gateway software.

Condition: An upgrade to the MeetingPlace IP Gateway resets the configuration settings to the default values.

Documentation Updates

This section contains the latest documentation updates, including any changes or late-breaking information that occurred after production of the gateway and information that was omitted.

Changes

The changes listed in Table 2 have been made in the Cisco MeetingPlace IP Gateway System Manager's Guide Release 5.2.

Table 2 Changes to Cisco MeetingPlace IP Gateway System Manager's Guide Release 5.2

Page
Description

3-3

The fifth bulleted paragraph in Network Requirements has been changed to:

The secondary Ethernet connections (those connected to the Multi Access Blade, and not the second Ethernet port on the CPU card) on MeetingPlace must be connected to the same subnet as your corporate network where your IP phone is connected. For optimal voice quality, the ethernet switch port (or any other network devices) that the Multi Access Blade connects to directly must be set to 100Base-TX Full Duplex.

3-4

The following text was added to the Step 4 note on Worksheet 3-1: Installing MeetingPlace IP Gateway:

The ethernet switch port (or any other network devices) that the Multi Access Blade connects to directly must be set to fixed 100Base-TX Full Duplex.

5-7

Step 1 in the "IP Ports Do Not Answer" section now states:

Check that the ethernet switch port (or any other network devices) that the Multi Access Blade connects to directly is set to fixed 100Base-TX Full Duplex.

Subsequent steps have been renumbered.

5-8

Step 1 in the "IP Calls Connect But No Audio Is Heard" section has been changed to:

Verify the subnet mask address is correct using the blade command. If it is not, MeetingPlace will not be able to send voice packets to the phone. A MeetingPlace audio server restart is necessary for any changes to take affect.

Subsequent steps have been renumbered.


Related Documentation

The following list provides related documents for Cisco MeetingPlace IP Gateway Release 5.2.

Cisco MeetingPlace Audio Server 5.2 System Manager's Guide (for Cisco MeetingPlace 8100 series)

Cisco MeetingPlace IP Gateway System Manager's Guide Release 5.2

Cisco MeetingPlace Web 3.0 System Manager's Guide Release 4.2.7

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

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http://www.cisco.com/univercd/home/home.htm

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Ordering Documentation

You can find instructions for ordering documentation at this URL:

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You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

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Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
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We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

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Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

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iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html