Release Notes for Cisco Jabber for Mac 9.2.2
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Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

  • All severity level 1 or 2 bugs
  • Significant severity level 3 bugs
  • All customer-found bugs

Before you begin

You can search for problems by using the Cisco Software Bug Toolkit. To access the Toolkit, you need these items:

  • Internet connection
  • Web browser
  • user ID and password


  1. To access the Bug Toolkit, go to https:/​/​​Bugsearch/​search.
  2. Sign in with your user ID and password.
  3. Enter the ID number in the Search for Bug ID field, and click Go to look for information about a specific problem.

For more information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.

Migration Considerations

The following features are not available in releases 9.2.1 or later.

  • Voicemail transcripts
  • Call Transfer
  • Call Park
  • Send to Mobile
  • Forced Authorization Code/Client Matter Code
  • Observer Contact List
  • Group Chat History
  • Custom Contacts1
  • Compound search base
  • Change Password2
  • Mac OSX 10.6.8 support

1On-demand (Cisco Collaboration Cloud IM/Availability)deployments only

2On-premise (Cisco Unified Presence server IM/Availability) deployments only

Open in this Release

Identifier Headline
CSCum49341 The client doesn't keep original called number in call history
CSCum17575 No reconnect notification sound after login from sleep
CSCul35635 The client is slow to connect to CCM/Unity over wired Thunderbolt
CSCul32173 Failed to connect to Microsoft AD through SSL port 636
CSCul90593 Directory results not yielding the correct jid
CSCul56304 Search doesn't work in Jabber when VoiceOver is enabled in Mac settings
CSCul58378 Unable to block contacts inside your organization
CSCul58570 The top Jabber menu appears behind apps that are in full screen mode
CSCul46868 Client did not auto select previously selected audio devices

Closed Caveats

Identifier Headline
CSCuj98311 Apostrophe shows incorrectly in group chat when remote user uses Pidgin

Resolved Caveats

Identifier Headline
CSCul09148 Cloud SSO user could not login after logout
CSCuj93860 Client terminated unexpectedly while calling into telepresence bridge
CSCuj59409 Jabber - Video is not working for newer versions of MacBook Air.
CSCuj73725 Client terminated intermittently while doing nothing
CSCuj48593 Client terminated while in idle


Problem    You are unable to select "Dial With Cisco Jabber" in the options menu after highlighting a phone number in an application.
Possible Cause    This is a configuration issue on your Mac.
  1. Open System Preferences.
  2. Select Keyboard.
  3. Select the Keyboard Shortcuts tab.
  4. Select Services on the left side.
  5. Expand the Text list on the right side and check the box beside Dial with Cisco Jabber.
  6. Close System Preferences. You may need to relaunch Jabber for the changes to take effect.

Further Support and Documentation

You can get additional support for Cisco Jabber for Mac online at