Cisco Jabber for Mac Installation and Configuration Guide
Overview of Cisco Jabber for Mac
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Overview of Cisco Jabber for Mac

Overview of Cisco Jabber for Mac

Overview of Cisco Jabber for Mac

Cisco Jabber for Mac streamlines communications and enhances productivity by unifying availability, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Mac delivers secure, clear, and reliable communications, offers flexible deployment models, is built on open standards and integrates with commonly used desktop applications. Communicate and collaborate effectively from anywhere you have an Internet connection.

How to use this guide

This guide is designed to help you install, configure, and perform administrative tasks for Cisco Jabber for Mac. The following table will direct you to the sections of this guide that are relevant to your needs:

If you want to:

Consult the following section(s):

Deploy Cisco Jabber for Mac in an on-demand environment using Cisco Collaboration Cloud Overview of on-demand deployment
Configure or administrate telephony for Cisco Jabber for Mac

See Getting started with Cisco Unified Communications Manager for Click to Call.

Configure or administrate voicemail for Cisco Jabber for Mac

See Specifying Visual Voicemail settings.

Configure or administrate meetings for Cisco Jabber for Mac

See Understanding additional services.

Distribute the Cisco Jabber for Mac client

See Overview of on-demand deployment.

Deploy certificates for Cisco Jabber for Mac

Cisco Jabber for Mac features a new security enhancement that provides users with a warning dialog in the event that a certificate cannot be validated (due to self-signage, incorrect name or date, or other reasons). As long as the certificate is valid and trusted, the dialog will not appear.

Cisco provides users with the opportunity to "Continue" connecting from the warning dialogs when Cisco Jabber for Mac is deployed into networks with self-signed certificates. Users also have the option to mark the self-signed certificate as "Always Trust," which places the certificate in the user's Keychain and eliminates the warning dialog on subsequent launches.

Users may become frustrated when presented with several warning dialogs when first launching the product, since Cisco Jabber for Mac connects to many servers. In order to resolve this issue and improve the user experience, Cisco recommends that administrators acquire proper certificates that are issued from a trusted Certificate Authority. When Cisco Jabber for Mac is presented with a valid certificate, it will connect normally without prompting the user (unless the user has chosen the option to see certificates before Cisco Jabber for Mac connects).

Alternatively, you can provide self-signed certificates that the user can install on his or her local machine. The user will not encounter the dialog box if the certificates are already in place when Cisco Jabber for Mac launches.

Perform the following steps to deploy self-signed certificates to users:

Procedure
    Step 1   Download the "tomcat-trust" certificate from the Cisco Unified OS administration interface, under Security > Certificate Management.
    Step 2   Download the corresponding certificates from the Cisco Unified Presence, Cisco Unified Communications Manager, and Unity Connection servers, where applicable.
    Step 3   Concatenate the certificates into a single file with the extension .pem (for example, "companyABCcertificates.pem").
    Step 4   Send the file to your Cisco Jabber for Mac users and ask them to double-click it. Doing so launches the Keychain Access application and imports the certificates.

    Note:

    The operating system requires that the user enter the Mac OS X administration password for each certificate that is being imported.