Release Notes for Cisco Jabber for Mac 8.6.x
Release Notes
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Release Notes

Overview of Cisco Jabber for Mac

Cisco Jabber for Mac streamlines communications and enhances productivity by unifying availability, instant messaging, voice, voice messaging, desktop sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Mac delivers secure, clear and reliable communications, offers flexible deployment models, is built on open standards and integrates with commonly used desktop applications. Communicate and collaborate effectively from anywhere you have an Internet connection.


Note


Cisco highly recommends that all users upgrade to the latest version of Cisco Jabber for Mac if possible.


Features of Cisco Jabber for Mac

The features of Cisco Jabber for Mac include:

IM/Availability

  • 1:1 chat
  • Group chat
  • Offline instant messaging1
  • Standard and rich availability states
    • Standard: Available, Away, Do not disturb
    • Rich: In a WebEx Meeting2, Presenting2, On a call, In a meeting1
  • In-line chat history
  • XMPP federation
  • AOL federation
  • OCS and Sametime federation (requires establishment of XMPP gateway)

Use your computer or desk phone for phone calls (requires Cisco Unified Communications Integration)

  • Computer phone and desk phone controls
  • Forward calls (desk phone mode, only)
  • Conference calls
  • Send calls to mobile
  • CTI Servitude

Voicemail (requires Cisco UC Integration)

  • Visual Voicemail

Meetings

  • View a list of your WebEx meetings2
  • Start/Join scheduled WebEx meeting from your meeting list or from meeting reminders2
  • Start an instant meeting2
  • Transition from an IM session to an instant meeting
    • WebEx meeting
    • Unified MeetingPlace meeting1
  • Start/Join a MeetingPlace meeting1
  • Start/Join a WebEx meeting

Additional Features

  • Desktop Share2
  • File Transfer
  • Predictive search of contact list, Address Book contacts, and corporate directory

Security/Administration

  • Policy enforcement
  • IM, signaling, and media encryption
  • Single Sign-On2
  • Auto-upgrade2
  • Survivable Remote Site Telephony
  • High-Availability Failover

1Features available only for on-premises (Cisco Unified Presence server IM/Availability) deployments.

2Features available only for on-demand (Cisco Collaboration Cloud IM/Availability) deployments.

What's new in Cisco Jabber for Mac

Release 8.6.7

The development effort for this release concentrated on bug fixes. Consult the Limitations and Restrictions and Caveats sections of the Release Notes for details.

Release 8.6.6

The development effort for this release concentrated on bug fixes. Consult the Limitations and Restrictions and Caveats sections of the Release Notes for details.

Release 8.6.5

The following improvements have been made in Cisco Jabber for Mac Release 8.6.5:

  • Added support for Mac OS 10.8.
  • Enhancements to support the MacBook Pro with Retina Display.

This release also includes numerous bug fixes. Consult the Limitations and Restrictions and Caveats sections of the Release Notes for details.

Release 8.6.4

The following improvements have been made in Cisco Jabber for Mac Release 8.6.4:

  • Desktop share for OS X Lion stability issues resolved, and desktop share reenabled.
  • Improved connectivity of phone/voicemail services whenever there's network interface change.
  • Improved overall stability of softphone feature.
  • Visual enhancements to chat tabs for a consistent look and feel.
  • Enhanced phone services icons in hub menu to ensure proper color when selected.
  • Space character now permitted in user ID in CUP mode.
  • Enhanced CUCM failover and fallback.
  • Improved CUP failover, especially during abrupt shutdowns.
  • Improved display of contact photos in OS X Lion.
  • VPN support expanded to include Cisco VPN release 5.0 and Cisco AnyConnect.

Release 8.6.3

The development effort for this release concentrated on bug fixes. Consult the Limitations and Restrictions and Caveats sections of the Release Notes for details.

Release 8.6.2

The following features were added to Cisco Jabber for Mac Release 8.6.2:
  • Support for OS X Lion (version 10.7.x).
  • Support for click-to-IM in addition to click-to-call from embedded tel: or xmpp: links.
  • The Sign In tab under Preferences > Generalhas been renamed General.

System Requirements

The minimum system requirements for running Cisco Jabber for Mac are listed below.

  • Intel Core 2 Duo or later processors in any of the following Apple hardware:
    • Mac Pro
    • MacBook Pro (including Retina Display model)
    • MacBook
    • MacBook Air
    • iMac
    • Mac Mini
  • 2 GB of RAM
  • Apple OS X Lion Version 10.7.4 (or later) or Apple OS X Mountain Lion Version 10.8.1 (or later)
  • 300 MB free disk space

Network Requirements

Network ports used by Cisco Jabber

The following table lists the ports used by Cisco Jabber. These ports must be open on all firewalls for Cisco Jabber to function properly.

Port

Protocol

Description

Inbound

16384-32766 UDP Real-Time Transport Protocol (RTP) media streams for audio

Outbound

69 UDP Trivial File Transfer Protocol (TFTP)
80 TCP

HTTP

Cisco Unified Communications Manager administrator and user web pages
443 TCP

(HTTPS and XMPP)

Cisco WebEx Meetings Server for on-premises conferencing

Cisco Unity Connection for voicemail

Cisco WebEx Messenger service in cloud-based deployments

Note    The client sends XMPP through port 443 in cloud-based deployments. If port 443 is blocked, the client falls back to port 5222
7080 TCP

(HTTPS)

Cisco Unity Connection for notifications of voice messages
389 UDP/TCP LDAP directory server
636 LDAPS LDAP directory server(secure)
Note   

Cisco Jabber for Mac does not support port 3269 (Active Directory Global Catalog over LDAPS).

3268 TCP Global Catalog server
2748 TCP CTI gateway
5060 UDP / TCP Session Initiation Protocol (SIP) call signaling
5061 TCP Provides secure SIP call signaling.
5222 TCP

(XMPP)

Cisco Unified Presence or Cisco Unified Communications IM and Presence in on-premises deployments
Note    In on-premises deployments, the client sends XMPP traffic through port 5222. In cloud-based deployments, the client uses port 5222 as fallback for XMPP traffic to the Cisco WebEx Messenger service if port 443 is blocked.
8443 TCP Connection to the Cisco Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently assigned devices.
16384-32766 UDP Sends RTP media streams.
53 UDP/TCP Domain Name System (DNS) traffic
1080 SOCKS5 Bytestreams Peer to peer file transfers.

If port 1080 is in use, the client attempts to use the next available port in the ranges from 1081 to 1089

3804 TCP Locally Significant Certificates (LSC) for IP phones

This is the listening port for Cisco Unified Communications Manager Certificate Authority Proxy Function (CAPF) enrollment.

44442 HTTP The client listens for events from Cisco Unified Client Services Framework.

Routing access control lists for Cisco Jabber

You must configure switching and routing access control lists (ACLs) so that Cisco Jabber can communicate with servers and endpoints that might be connected to the VLAN that carries voice traffic. Using ACLs permits Cisco Jabber to connect to each server through the appropriate protocol. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate Quality of Service (QoS) actions.

For more information about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.

Network Address Translation and Cisco Jabber

Cisco Jabber is not compatible with Network Address Translation (NAT); it cannot use Simple Traversal of UDP through NAT (STUN), Traversal using NAT (TURN), or any other NAT-traversal scheme.

Cisco Jabber must be running through a VPN connection to traverse NAT.

Cisco Jabber VPN support

Cisco Jabber for Mac supports the following software VPN clients.

  • Cisco AnyConnect release 3.0.5
  • Cisco AnyConnect releases 2.2, 2.3, and 2.4
  • Cisco VPN client release 5.0
  • Cisco VPN client release 4.9.01

Compatibility

Support Matrix

The following products are supported and certified to operate with Cisco Jabber for Mac.

Technology Version
Cisco Unified Communications Manager (Standard and Business Edition)
  • 10.0(1) or later 10.1(x) releases
  • 9.1 or later 9.1(x) releases
  • 8.6(1) or later 8.6(x) releases
  • 7.1(3) or later 7.1(x) releases
Virtual Private Network (VPN)
  • Cisco AnyConnect 3.0.5
  • Cisco AnyConnect 2.2, 2.3, and 2.4
  • Cisco VPN Client 5.0
  • Cisco VPN Client 4.9.01
Lightweight Directory Access Protocol (LDAP)
  • Microsoft Active Directory 2008
  • Microsoft Active Directory 2003
  • OpenLDAP 2.4.2
Cisco IP Phones (CTI Enabled)
  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phones 8900 Series
  • Cisco Unified IP Phones 7900 Series
  • Cisco Unified IP Phones 6900 Series
Cisco Conferencing

Cisco WebEx Meeting Center

  • T27SP21
  • XML API5.8
Voicemail Playback

Cisco Unity Connection 8.5 or later

Cisco ASA Adaptive Security Appliance

(Recommended for SIP interdomain federation) Cisco ASA 5500 Series Adaptive Security Appliances Software Release 8.3(0).

For information on interdomain federation requirements, see the release notes for Cisco Unified Presence Release 8.0: http:/​/​www.cisco.com/​en/​US/​products/​ps6837/​prod_​release_​notes_​list.html

IM and Presence

Cisco Unified Presence (Cisco Unified Communications Manager IM and Presence Service) 8.5 or later

Client Requirements

Audio devices for Cisco Jabber for Mac

Headsets

Note the following when using a headset with Cisco Jabber for Mac:

  • Cisco Jabber for Mac supports the use of any plug-in headset.
  • Cisco Jabber for Mac only supports Bluetooth headsets that are supported by a USB dongle.

Note


It is strongly suggested that prior to deciding on a specific headset device type, and to eliminate any peculiar device drivers to platform interactions, that the device be tried and verified to work correctly with Jabber for Mac. If you encounter difficulties with using a headset with Cisco Jabber for Mac, please contact the headset manufacturer.


Software integrations for Cisco Jabber for Mac

Cisco Jabber for Mac requires Mac OS X Lion version 10.7.4 (or later) or Apple OS X Mountain Lion version 10.8.1 (or later) in order to operate on the client computer, where it interacts with native OS X services to provide click-to-call and click-to-IM functionality, and Address Book integration.

Cisco Jabber for Mac also supports Growl notifications.

Audio Properties

Audio Codecs

The following audio codecs are compatible with Cisco Jabber:

  • G722.1
  • G729A
  • PCMU / PCMA / G711A, mu-law

IP Phone Requirements for Cisco Jabber

The following Cisco Unified IP Phone models are supported for Cisco Jabber.

  • 6900 series
  • 7900 series

Notes on audio quality in Cisco Jabber

Cisco Jabber is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of transmission or temporary distortions (“artifacts”), which are considered a normal part of the application operation.

These artifacts should be infrequent and temporary when you use the following:

Cisco takes reasonable measures to design products that interact with the operating system in ways that decrease interference with audio quality when you use your computer as a phone. However, the shared nature of system resources is different from a closed environment like Cisco IP Phones, and Cisco cannot guarantee equivalent performance.

The following conditions may cause artifacts:

  • Spike in usage of the personal computer CPU—where CPU utilization is between 75 and 100%—due to launching applications, system processes, or processing within other applications
  • The system is running low on available physical memory
  • Other applications using large amounts of bandwidth to or from the workstation to the network
  • Other network-bandwidth impairments
  • Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition
  • Any other condition that causes the application to lose timely access to the network or audio system; for example, interference from third-party software

Limitations and Restrictions

Important notes and known issues for Cisco Jabber

The following limitations and issues are present in the current release of Cisco Jabber for Mac.

Audio calls

  • The volume slider in phone view is not aligned properly in Retina display systems.

Chat history

  • The chat history feature may miss recording some lines sent to the other party in a single chat session.

Contact management

  • The business card disappears after a user clicks on the phone icon to dial a number.

Presence

  • Presence changes from On a call to Away when a second call is dialed or ended.
  • Group chat history is lost and presence displays Offline after a VPN is disconnected.

Meetings

  • The meetings list is not cached. It takes time to populate when the user switches tabs in the main hub.
  • Start online meeting is displayed incorrectly when launching a meeting from the contact card.

Network connectivity

  • Cisco Jabber for Mac does not automatically reconnect after the Mac goes to sleep and then wakes up when using Cisco AnyConnect.

Closed caveats for Cisco Jabber for Mac (on-demand deployment)

Release 8.6.7

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.7 and may have been open in previous releases.

Identifier Component Severity Headline
CSCtx46369 accessibility 3 Search results for Predictive Search is presented in a Menu Flyout
CSCtx53111 userinterface 4 Disable Chat button on incoming call toast for offline user
CSCtx55951 configuration 4 Change Chat Theme, Preview and pen chat window would go blank
CSCtx66306 presence 3 when I join a webex it changes my status to away instead of In a Webmtg
CSCtx69624 userinterface 3 UI says unable to connect when all the services are connected
CSCtx77803 desktop-share 3 Cannot do desktop share with Jabber on Windows users
CSCtx77930 softphone 4 Preserve the exact number the user typed in the keypad so redial works
CSCtx87556 presence 4 Cloud: Presence shows Available instead of In a webex meeting
CSCtx92661 other 4 Jabber took 100% CPU for quite a time
CSCtx93171 meetings-integratn 4 Still getting reminders after disabling "Display meeting reminders" pref
CSCtx95982 login 4 Unable to connect to server over VPN
CSCtx98425 contact-mgmt 4 Profile image and display name not displaying in hub
CSCtx98851 im-cloud 4 IM tab show a different name instead of the user IMing with
CSCtx99309 login 4 Exit a WebEx meeting and Jabber immediately logged out
CSCty02405 contact-mgmt 4 Not able to remove a duplicate entry in contact list
CSCty07974 userinterface 5 Status bar icon needed for Directory service
CSCty11640 presence 5 Cloud: When Jabber get logged out, it need to clear pres in chat tab
CSCty13725 userinterface 3 IM window remain open after resource conflict log out (cloud/prem)
CSCty17778 file-transfer 4 Slow file transfer - Receive only
CSCty33072 presence 4 Cloud: Two system derived (In a WebEx meeting) pres listed in list
CSCty59306 userinterface 3 Defect on identifying inactive group chat session/room
CSCtz05489 presence 3 DND not change to Available in DP mode if user change presence on DP
CSCtz11072 growl 3 Contacts fill the screen once in a while,clicking on them opens the chat
CSCtz15326 login 3 Jabber uses the old-passwd and tries to relogin when there is netwok chg
CSCtz20810 call-control 3 Jabber entry showing invalid MAC address all 0s
CSCtz38086 voicemail 4 Phone window displays pilot number instead of VoiceMail
CSCtz51590 softphone 4 System Diagnostics shows CallManager connected even though not connected
CSCtz57080 softphone 3 Call forwarding can be enabled with an invalid number
CSCtz62527 contact-mgmt 3 Can't save other in profile window on a contact profile
CSCtz65290 softphone 4 Not able to register SofPhone w/ 1 network interface up and 1 coming up
CSCtz66985 documentation 4 Doc: Cisco Jabber for Mac missing supported UID characters
CSCtz71234 softphone 4 During AnyConnect transition state, Incoming call DN is shown twice
CSCtz73683 startup-shutdown 4 Not reconnect after connect to Cisco network from home from sleep
CSCtz76204 presence 3 Presence Stuck in "On Call" after Ending "Preserved Call"
CSCtz76487 userinterface 4 User's image scaled incorrectly (smooshed) in meeting tab
CSCtz78642 meetings-integratn 4 Meeting Tab show more meetings than in cisco.webex.com
CSCtz83985 startup-shutdown 3 Jabber fail to connect after resume from sleep in wireless network
CSCtz87145 userinterface 3 Aries system diagnostics failed to display cucm failover status
CSCtz95168 softphone 3 MR3 new GIPS engine: Noise level is little more compared to old GIPS
CSCua16822 contact-mgmt 4 Need to resize group after moving contact from one to another
CSCua19634 system 3 Jabber notification stay until Pop Up window is closed
CSCua23654 configuration 4 When Chat theme is changed, the preview text is lost in Lion machine
CSCua28663 softphone 4 DTMF tones not being played for FAC/CMC
CSCua30010 voicemail 3 Contact name is not displayed correctly for Voicemails
CSCua37373 other 3 Jabber for Mac takes too long to failover to secondary CUCM
CSCua38748 contact-mgmt 4 It is possible to add two exactly the same non-IM contacts
CSCua63683 context-menus 4 Cannot start chat with webex.com user not in contact list
CSCua82636 core 4 Phone window displays pilot number instead of VoiceMail
CSCub43772 integr-conv-window 3 Retina:Tooltip for "Actions" icon in ICW disappears too soon
CSCub54257 presence 4 Jabber client does not reflect the presence if DND is disabled in DP
CSCub56561 softphone 3 Music does not go on Hold when call is resumed after hold
CSCub75887 contact-mgmt 4 Inactive and/or deleted users showing in the contact search results
CSCub91084 setup-assistant 3 Password remember even remember password checkbox uncheck in setup assit
CSCub93192 ucpreference 3 Chat Theme in Preference Preview not working when chat window is open
CSCuc04793 ucpreference 3 Desktop share invite send even user set to DND and option 2
CSCuc11663 im-cloud 4 IM: IP addresses are being parsed and treated as phone numbers
CSCuc17322 predictive-search 3 Group Chat Topic name should not show up in pred search
CSCuc22664 contact-mgmt 3 Add/deleting user to a group doesnot automatically appear in contactlist
CSCuc24882 comm-history 3 Communication History chat transcripts saved in wrong directory
CSCuc32933 contact-mgmt 3 Edited profile info show for previous user when log in to same machine
CSCuc38932 call-control 3 The phone status is showing conf when any IP phone dials Jabber-mac
CSCuc98578 meetings-integratn 3 Integrate CSILogging into WebEx meeting module
CSCug29490 call-control 3 Call drop automatically and call window disappear without notification
CSCug34922 call-control 3 series loud audio "pop" while wake from sleep and VPN reconnects
CSCug41317 call-control 3 Growl remains and doesn't clear unless clicked on it
CSCug51784 call-control 3 user cannot set the desktop integration correctly
CSCug65703 meetings-integratn 3 Cannot launch meeting-cannot connect to the server
CSCug72346 im-cloud 3 Wrong prompt "You are not currently.. " while sending/receiving IM works
CSCug83297 voicemail 3 VM media streams appear to be playing, but no audio comes through
CSCug93340 system 3 Jabber Memory Usage is too high
CSCuh01265 voicemail 3 MWI / new VM indicator not cleared
CSCuh10721 presence 3 pres changes to Away from in a webex meeting after joining audio
CSCuh25816 call-control 4 Cannot connect phone service, socket error 54 after back to VPN
CSCui57817 meetings-integratn 3 Meeting service settings are all disabled after logging in
CSCui60870 meetings-integratn 3 Meeting sites with invalid url is getting added

Release 8.6.6

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.6 and may have been open in previous releases.

Identifier Component Severity Headline
CSCts59236 desktop-share 3 User can not start desktop sharing by PAC file of Squid server support
CSCts59284 meetings-integratn 4 The webex meeting integration scenario show on the pane when disable bo
CSCts59285 desktop-share 3 Can t launch DS with org bts6.webex.com.
CSCts59286 meetings-integratn 4 show error message when using webex type meeting without SSL selection
CSCts59288 desktop-share 3 The DS and FT function will disabled when set the AES enabled ,the NO
CSCts59291 integr-conv-window 4 Phoneview:Add call option is available in ringign state
CSCts59293 system 4 commit code to restrict to CSF devices
CSCts59325 persistent-chat 4 Everytime user opens achat room from recents, growl notification shows
CSCts59332 accessibility 3 Keyboard navigaiton for Voicemail Rewind, REset
CSCts59336 accessibility 4 Keyboard Nav - Chat Window - Visible Tab Stops
CSCts59363 sso 3 Unable to login from Jabber iPhone if user is connected to Jabber Mac
CSCts59364 voicemail 4 Not able to play Unity voice messages
CSCts59423 srst 3 Aries has wrong call agent information displayed on account menu
CSCts59425 softphone 3 Client has to be resetted(or empty cache) to download the updated the d
CSCts59907 softphone 3 When call forwarding is enabled, call history stores that as placed call
CSCts59915 userinterface 3 Font Application menu - Underline doesn't show the check when selected
CSCts59916 srst 3 Jabber client hear dead air while on SRST failover and call ends by far
CSCts59939 meetings-integratn 4 Aries should return the meeting URL back to the initiator so it can be
CSCts59943 login 4 App gets into state where it loses track of audio devices, and reverts
CSCts59951 srst 3 Unable to Make/Receive call after re-homing to Callmanager from SRST
CSCts59977 deskphone 4 itunes-music is paused and not resumed if a call is picked up on a shar
CSCts61035 softphone 3 CTI-servitude:Cannot forward to voicemail from CUPC7.x
CSCts62584 userinterface 3 Aries failed to notify when inviting a nonsupported group chat user.
CSCts67155 contact-mgmt 4 Remove ' in the Invalid Characters message while editing a contact info
CSCts67615 group-chat 4 Title is all messed up if group chat is initiated from Jabber to Adium
CSCts67693 softphone 4 changing the network interface in mid-call results in lost audio
CSCts67739 group-chat 4 User does not show up in the participant roster if he blocks usesr in t
CSCts67743 person-mgmt 4 Fix layout of chat window
CSCts67744 person-mgmt 4 fix layout and interaction of contact list
CSCts67752 person-mgmt 4 ctrl+cmd+space fails to dismiss the new predictive search UI.
CSCts67755 person-mgmt 4 Should show the contacts in the alphabetical order, same way as it show
CSCts67756 person-mgmt 4 Message about users joining the group chat should not be shown on the t
CSCts67761 person-mgmt 4 Reword the error to show exact problem when the some server settings en
CSCts67762 person-mgmt 4 CUET logs containing the substring () are not displayed correctly
CSCts67781 person-mgmt 4 Call diverted to VM, iCW still shows it as connected to the user
CSCts67782 person-mgmt 4 If the user does not have a display name in the directory then it does
CSCts67784 predictive-search 4 Predictive searches for two or more words should not query for uid/email
CSCts67788 userinterface 4 some emoticons are not displayed correctly in IM chat between Aries and
CSCts67790 localization 4 JPN: Adding new Group doen t work if once creating group with surrogate
CSCts67791 localization 4 ALL-LANG: Jabber: Help: Meetings: Description is not consistent with GU
CSCts67793 localization 4 JPN: Jabber: Dial With Cisco Jabber doesn t work on Mac Firefox.
CSCts67801 person-mgmt 4 Shouldn t show any empty message when connect user invite aries user to
CSCts67803 person-mgmt 4 Can t search out user by SSO ID in my testbed.
CSCts67805 person-mgmt 4 When voicemail service is not connected-call forwarding should not show
CSCts67807 person-mgmt 4 System dock doesn t display unread msgs when IM window is in the foregr
CSCts67808 person-mgmt 4 Ringing outgoing call in integrated communication window disappears whe
CSCts67811 person-mgmt 4 There is no friendly dialog if the user who has 2000 contacts wants add
CSCts67825 person-mgmt 4 Link detection does not work on email or JIDs with some special charact
CSCts67826 person-mgmt 5 Changing friendly name.
CSCts67829 person-mgmt 4 Webex ball is messed up in meeting participant list when minimized
CSCts67831 person-mgmt 4 When in groupchat if user goes outofoffice and comes back available, no
CSCts67850 group-chat 4 JPN: Jabber: MBCS names are garbled in group chat title on CUPC.
CSCts67854 directorysearch 4 Allow click-to-action on error messages in hub
CSCts67857 call-control 4 DTMF signalling passing through media channel
CSCts67861 call-control 4 There is no any protection if no vaue for Away status item
CSCts67863 call-control 4 Cloud: Editing personal profile. if you do a delete operation at the be
CSCts67864 call-control 4 Aries CFwd should not allow user to delete a number which is currently
CSCts67865 call-control 4 ALL-LANG: Jabber: Help: There is a typo in Contacts: iautomatically
CSCts67869 context-menus 4 Call is grayed out when highlight 2 Call history from the same user
CSCts67874 voicemail 4 Remove cached transcription when voicemail gets deleted
CSCts67883 predictive-search 4 Shouldn't search out the user by old first name.
CSCts67884 integr-conv-window 4 When the conference bridge is down, it is good to provide some kind of
CSCts67888 userinterface 4 No error message for adding a contact to the same group.
CSCts67892 call-control 4 The data format don't display uniformly in consolidated recent tab.
CSCts67894 call-control 4 The item Edit Contact Nickname should also be gray out after disconne
CSCts67895 voicemail 4 Aries should not support GSM playback for Voicemail
CSCts67898 voicemail 4 The Voicemail Icon (left hand navigation) in the Hub (Contacts Window)
CSCts67899 call-control 4 ALL-LANG: Jabber: Help Shortcut for Dial selected text is wrong.
CSCts67901 call-control 4 ALL-LANG: Jabber: Help: Meetings: Typo: on the the shared desktop
CSCts67903 contact-mgmt 4 users will be removed from the contact list after some actions
CSCts67906 group-chat 4 Fix date stamp in group chat invite
CSCts67907 other 4 The End User License Aggreement dialog won t pop up as the top window w
CSCts67909 voicemail 4 No Pilot Number on Voicemail Account preferences for Automatically conf
CSCts67910 call-control 4 *Mandatory* Auto-Upgrade requires logout or quit to enforce
CSCts67912 context-menus 4 Chat|SendFile|Edit Contact disabled for mult select of VM from same user
CSCts67915 system 4 System should display the name of user for the missed event in system d
CSCts67920 call-control 4 Should not see search results for group chat from directory..somethin
CSCts67921 sso 4 SSO ID not shown in profile panel
CSCts67924 call-control 4 Phone view did not go away when the parked call is retrieved on anothe
CSCts67926 call-control 4 Secure voicemails on Unity are not marked as secure
CSCts67928 call-control 5 Recents Tooltips are not available
CSCts67929 contact-mgmt 4 Non JID contacts are getting added to Aries contact list without any pr
CSCts67938 contact-mgmt 4 The error message isn t correct after send a message to a contact which
CSCts67939 call-control 4 The underline shouldn t be dimmed when the focus isn t in the inbox of
CSCts67941 call-control 4 Hit Delete on leftmost digit of the first phone number in Profile would
CSCts67943 call-control 4 ALL-LANG: Jabber: Help Shortcut for Search from the main window is wro
CSCts67944 other 4 itnues-music is not resumed if an incoming call is ignored or silence r
CSCts67945 call-control 4 JPN: Jabber: Cannot detemine chars on Find People box via Kotoeri
CSCts67947 login 4 No option to not save user credentials to keychain while login to proxy
CSCts67948 call-control 4 Check for update fails after some time with an Update Error! An error
CSCts67950 voicemail 4 Voicemail cell controls do not have labels or tooltips
CSCts67952 predictive-search 4 The recent contact user should NOT display in Directory section.
CSCts67954 other 4 Account-pref remained the same if user logout of cloud account and logi
CSCts67955 call-control 4 App cannot be replaced even after quitting
CSCts67957 login 4 Password restriction messages not shown in change password when user ha
CSCts67958 call-control 4 when user logs in, it needs a long time to update status to in a meeti
CSCts67960 call-control 4 Error is not descriptive if user cancels the certification verification
CSCts67961 other 4 MoH heard when coming back from Mobile
CSCts67962 call-control 4 Mouse clicks does not work if synergy application is running
CSCts67964 sso 4 the size of sso login page the client window should match
CSCts67967 call-control 4 Aries can t connect to Unity with SSL and port 443.
CSCts67969 voicemail 4 Undelete voice message that is deleted from another client
CSCts67970 context-menus 4 Inconsistent wording around deletion of groups in contact list
CSCts67972 other 4 Asks to allow incoming connections even though the user has set up the
CSCts67973 call-control 4 ALL-LANG: Jabber: Help: Voicemail: Permanently delete all messages is w
CSCts67975 accessibility 4 Image in contact info could not be accessed via accessibility inspector
CSCts67976 call-control 4 JPN: Jabber: Dial With Cisco Jabber doesn t work on Mac Word 2011.
CSCts67977 login 4 No notification dialog for users whose password will expire in several
CSCts67978 call-control 4 JPN: Surrogate pair characters are garbled in custom presence.
CSCts67980 call-control 4 JPN: Jabber: Extension is displayed instead of Alerting Name.
CSCts67981 presence 4 User can create more than 20 custom status messages for presence (on pr
CSCts67985 other 4 Attendee receives a link of pasted emoticon from host and can not open
CSCts67986 call-control 4 PRA s send report doesn t support Thunderbird
CSCts67988 menus 4 Move Font menu under Edt menu
CSCts67989 call-control 4 Chat window automatically switches to tab with a file transfer
CSCts68055 softphone 4 IM: phone number with pause (comma) doesnt work
CSCts68057 voicemail 4 Unable to find activeAccountIndex for account type: CSIVoicemailAccount
CSCts68058 contact-mgmt 4 Add and Delete Profile Image would give incorrect image without closing
CSCts68060 userinterface 4 User should not send html format content cpoy for input field on IM win
CSCts68065 integrations 4 IM: missing clickable support for 4 digit internal dialing
CSCts68073 other 4 Help back forward don t function correctly
CSCts68075 system 4 Performance Optimization: It could take time to load up pizza guy profi
CSCts68078 directorysearch 4 Sort LDAP phone numbers
CSCts68081 voicemail 4 Multipart voicemails should be indicated by a separator line in the pla
CSCts68087 context-menus 5 Calls tab|Get Info item should disable for VM with only phone info
CSCts68088 context-menus 5 VM tab|Single select|Get Info should disable for VM with only phone info
CSCts68089 context-menus 5 Calls tab|Add to Group group should disable for VM with only phone info.
CSCts68091 context-menus 5 VM tab|Single select|Add to Group should disable for VM with only phone
CSCts68092 softphone 5 Business Card: Show proper group chat information for group chat recent
CSCts68100 softphone 5 hub's dock should come up at the right size and spacing should be fixed
CSCts68101 softphone 5 apply overall visual design to hub
CSCts68105 softphone 5 Emotions can t display correct when send the emotion between CiusIM and
CSCts68117 softphone 5 Can't highlight a group with a click unless user do right click on it
CSCts68118 context-menus 5 Need to be able to dynamically change the look of the escalation button
CSCts68120 meetings-integratn 4 Type 1 :Invitee receives the mtg invitation as an invite as well as a
CSCts68121 userinterface 5 We need to improve the UI of Account preference panel in a more elegant
CSCts68123 userinterface 5 justify contact name left on tab
CSCts68124 group-chat 5 Participant list should be displayed and grayed out in the group chat h
CSCts68127 voicemail 5 fix layout and information hierarchy of voice message item in list
CSCts68128 softphone 5 Change the Unknown Device error to be more clear to say the exact pro
CSCts68129 integr-conv-window 5 It would be nice to show a combination: Microphone activity: Your audi
CSCts68130 userinterface 5 Compute initial layout for Aries hub
CSCts70071 person-mgmt 4 Park reversion:even after the call is resumed from the client, retrieve
CSCts70072 person-mgmt 4 Error found in US4532: Group Chat (cloud) - escalating from 1:1 to grou
CSCts70073 person-mgmt 4 Group can not be dragged and dropped onto People field on invite to cha
CSCts70074 person-mgmt 4 Keypad is prepopulated with x-cisco-serviceui-cfwdall, if it is opened
CSCts70075 person-mgmt 4 When CUPC7.x user status changes to idle , Aries shows as Available
CSCts70079 person-mgmt 4 In Group chat, seen Remote Server Timeout
CSCts70082 person-mgmt 4 Windows connect user shouldn t see AriesX user is typing when disable E
CSCts70083 accessibility 4 Accessibility on AriesX Preferences
CSCts70084 person-mgmt 4 Change the message Chat hisotry upto this point will not be available
CSCts70086 person-mgmt 4 When invalid number is entered,client plays the extn cannot be reached,
CSCts70087 person-mgmt 4 Phone type of the caller is not displayed on the toast window for an in
CSCts70088 person-mgmt 4 wrong Roster info displayed in ICW when one conference participant drop
CSCts70098 person-mgmt 4 When DP is offhook, ICW says calling
CSCts70103 person-mgmt 4 In Group chat, chatting status for user when they type, Should be In a
CSCts70104 person-mgmt 4 Should pop up tip message when user invites blackberry mobile IM user i
CSCts70107 person-mgmt 4 Hub is not displaying any shared line info, when the shared line is in
CSCts70114 person-mgmt 4 User cannot park a call if he initiated a conference call and stayed u
CSCts70118 person-mgmt 4 Aries client menu is disable when guest joins DS on Mac 10.5
CSCts70121 person-mgmt 4 No Max length check for text boxes in login page
CSCts70123 person-mgmt 4 Aries Memory Usage is too high
CSCts70124 person-mgmt 4 [TA] User should not invite offline user.
CSCts70129 person-mgmt 4 ICW-inline in Chat: Missing the Merge tooltip
CSCts70130 person-mgmt 4 It s better to show one error message when user try to open a file whic
CSCts70133 person-mgmt 4 callers display name is not displayed on the toast window for an incomi
CSCts70134 person-mgmt 4 InterOp: IM - Presence - No status change when other party windows clie
CSCts70135 person-mgmt 5 Typing indicator doesn t work ok in group chat.
CSCts70138 person-mgmt 5 Group chat history window should not allow user to type anything in the
CSCts70139 person-mgmt 5 Nick name is shown in search results when the contact with that nick na
CSCts70140 person-mgmt 5 Need to present better error messages in accounts preferences
CSCts70144 person-mgmt 5 The width of session tab doesn t match with the requirements of UI SPEC
CSCts70294 policy 4 Blocked Contact can continue to send IM in group chat if I block by rig
CSCts79651 other 4 Online help not displaying correctly in Chrome
CSCtt51955 im-cloud 4 Incoming IMs not logged in recents with DND opt 2 in exceptional cases
CSCtu27864 ucpresence 3 Cannot set custom DND when in Deskphone mode
CSCtu40222 userinterface 4 Should not parse IP number as a dialable phone number in IM messages
CSCtu42779 voicemail 5 Currently playing VM affected by any "skip back" button in list
CSCtw56850 core 5 Caller ID on Jabber for MAC is not updated properly for transfers.
CSCtx46531 person-mgmt 3 If a group name has changed, offline contacts are displayed
CSCtx55921 im-cloud 3 Bottom line of the chat gets clipped
CSCub06335 documentation 3 Require Field Missing from Jabber for MAC
CSCub24261 call-control 3 Jabber for MAC Unregisters with CUCM after Several Minutes
CSCuc06732 directorysearch 3 Jabber for MAC incorrectly translating "&" as HTML "&amp"
CSCud90100 file-transfer 6 Need correct error msg for File transfers fail to transfer app bundle
CSCue51207 file-transfer 3 J4M - file transfer button disabled if set to 'away'

Release 8.6.5

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.

Identifier Component Severity Headline
CSCts59378 presence 3 Host's presence should change to Presenting when sharing desktop in a WebEx meeting.
CSCts59935 deskphone 3 Pref:Phones-Previously logged in users DP are displayed in current use.
CSCtu22637 presence 3 Presence does not change to Presenting when sharing in WebEx meeting.
CSCtu31066 file-transfer 3 File transfer progress bar does not progress on the sender's side.
CSCtx35900 presence 3 At times, presence does not show on a call if user has active call on DP.
CSCtx49311 presence 3 "Status unavailable" showing for some directory contacts after network change.
CSCtx56234 presence 3 Presence does not change to any Auto-presence (system created presence such as "On a call" or "In a WebEx meeting") if in Manual-presence.
CSCtx60248 login 3 Jabber did not reconnect after user reconnected to the network.
CSCtx62828 system 3 Jabber did not reconnect after user reconnected to the VPN.
CSCtx62991 context-menus 3 Add to Group menu doesn't show checkmark for contact.
CSCtx66306 presence 3 When user joins a WebEx meeting, Jabber for Mac changes status to away instead of In a WebEx meeting.
CSCtx75418 contact-mgmt 3 No photos & contacts info populated via VPN/CVO connection.
CSCtx75470 meetings-integratn 3 Cannot connect to meeting server.
CSCty33031 presence 3 "In a WebEx meeting" status message persists after user exits meeting.
CSCty33052 presence 3 User is in a WebEx meeting, but presence still showing 'Available'.
CSCty49732 meetings-integratn 3 Meeting queue not synched, especially when a meeting gets rescheduled.
CSCty49913 meetings-integratn 3 Launching a WebEx meeting from a reminder fails for specific users.
CSCtz68162 softphone 3 CUCM9.0: When in conference, participant list has duplicate name.
CSCtz68298 contact-mgmt 3 Deleted contact still shows up in contact list in predictive search.
CSCtz82087 softphone 3 When in active call CUCM goes down/up, phone services reconnect says limit.
CSCtz82098 softphone 3 Client becomes unresponsive if user does not close the call preservation view.
CSCtz86464 softphone 3 Unknown Calling Number displayed when IMs conference.
CSCtz97568 softphone 3 User tries to transfer a call to a user on IM phoneview and ICW displayed.

Release 8.6.3

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.3 and may have been open in previous releases.

Identifier Component Severity Headline
CSCtx98668 presence 4 Cloud user does not always see the CUP account presence, CUP user does not see cloud user's presence most of the time.
CSCtx98688 im-cloud 4 Experiencing One-way IM between alpha CUP account and cisco.com WebEx Connect account.

Release 8.6.2

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.2 and may have been open in previous releases.

Identifier Component Severity Headline
CSCts84074 proxy 2 Desktop sharing can not be started via NTLM authentication proxy support.

Closed caveats for Cisco Jabber for Mac (on-premises deployment)

Release 8.6.7

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.7 and may have been open in previous releases.

Identifier Component Severity Headline
CSCtx53111 userinterface 4 Disable Chat button on incoming call toast for offline user
CSCtx55951 configuration 4 Change Chat Theme, Preview and pen chat window would go blank
CSCtx66306 presence 3 when I join a webex it changes my status to away instead of In a Webmtg
CSCtx69624 userinterface 3 UI says unable to connect when all the services are connected
CSCtx77930 softphone 4 Preserve the exact number the user typed in the keypad so redial works
CSCtx83842 voicemail 4 Undelete one VM from trash also deletes all other VMs (on prem)
CSCtx92898 contact-mgmt 4 Newly added Fed Contact won't show until user logout/log back in Jabber
CSCtx93171 meetings-integratn 4 Still getting reminders after disabling "Display meeting reminders" pref
CSCtx95982 login 4 Unable to connect to server over VPN
CSCtx99309 login 4 Exit a WebEx meeting and Jabber immediately logged out
CSCty02405 contact-mgmt 4 Not able to remove a duplicate entry in contact list
CSCty07974 userinterface 5 Status bar icon needed for Directory service
CSCty13725 userinterface 3 IM window remain open after resource conflict log out (cloud/prem)
CSCty17886 contact-mgmt 4 User's directory name in Hub is previous login user's display name
CSCty59306 userinterface 3 Defect on identifying inactive group chat session/room
CSCty88888 contact-mgmt 4 Cannot copy or delete or edit contact (on prem)
CSCtz05489 presence 3 DND not change to Available in DP mode if user change presence on DP
CSCtz18558 softphone 3 Aries jabber shows incoming DN as "Conference" for audio call
CSCtz20810 call-control 3 Jabber entry showing invalid MAC address all 0s
CSCtz38086 voicemail 4 Phone window displays pilot number instead of VoiceMail
CSCtz51109 softphone 4 Phone UI with "Call Preservation" stays forever unless manually closed
CSCtz51590 softphone 4 System Diagnostics shows CallManager connected even though not connected
CSCtz57080 softphone 3 Call forwarding can be enabled with an invalid number
CSCtz65290 softphone 4 Not able to register SofPhone w/ 1 network interface up and 1 coming up
CSCtz66985 documentation 4 Doc: Cisco Jabber for Mac missing supported UID characters
CSCtz71234 softphone 4 During AnyConnect transition state, Incoming call DN is shown twice
CSCtz76204 presence 3 Presence Stuck in "On Call" after Ending "Preserved Call"
CSCtz81738 presence 3 Presence was stuck at Away even when login to another machine
CSCtz87145 userinterface 3 Aries system diagnostics failed to display cucm failover status
CSCtz89271 presence 3 Unable to failover when Primary CUP XCP Router service is failed
CSCtz89291 presence 4 Unable to failover when Primary CUP XCP Router service is restarted
CSCtz89305 presence 3 Unable to failover when Primary CUP PE service is stopped
CSCtz89308 presence 3 Unable to failover when Primary CUP SOAP service is stopped
CSCtz89311 presence 3 Unable to failover when Primary CUP XCP CM service is stopped
CSCtz95168 softphone 3 MR3 new GIPS engine: Noise level is little more compared to old GIPS
CSCua16822 contact-mgmt 4 Need to resize group after moving contact from one to another
CSCua19634 system 3 Jabber notification stay until Pop Up window is closed
CSCua20987 login 4 No warning message for nonexistent CUP server. Jabber stuck on log in.
CSCua21068 login 4 User can log in Jabber using anything as server (on prem)
CSCua23654 configuration 4 When Chat theme is changed, the preview text is lost in Lion machine
CSCua28663 softphone 4 DTMF tones not being played for FAC/CMC
CSCua30010 voicemail 3 Contact name is not displayed correctly for Voicemails
CSCua37373 other 3 Jabber for Mac takes too long to failover to secondary CUCM
CSCua38748 contact-mgmt 4 It is possible to add two exactly the same non-IM contacts
CSCua73991 contact-mgmt 4 Cannot revert contacts display name to LDAP default (on prem)
CSCua82636 core 4 Phone window displays pilot number instead of VoiceMail
CSCub38073 configuration 3 Account pref:Directory setting is not consistently grayed out
CSCub43772 integr-conv-window 3 Retina:Tooltip for "Actions" icon in ICW disappears too soon
CSCub51405 system 3 CUP: No warning message for meeting invite when user in DND and option 2
CSCub54257 presence 4 Jabber client does not reflect the presence if DND is disabled in DP
CSCub56561 softphone 3 Music does not go on Hold when call is resumed after hold
CSCub56923 userinterface 3 audio call using iLBC codec was modifed to G.729
CSCub91084 setup-assistant 3 Password remember even remember password checkbox uncheck in setup assit
CSCub92772 federation 3 Fed Contact presence is status unavailable after user delete fed contact
CSCub93192 ucpreference 3 Chat Theme in Preference Preview not working when chat window is open
CSCub93217 presence 3 CUP mode: When on active call, presence stays in custom available
CSCuc04793 ucpreference 3 Desktop share invite send even user set to DND and option 2
CSCuc16472 presence 5 (on prem)Jabber cannot have available presence state: 'I'm Available'
CSCuc17322 predictive-search 3 Group Chat Topic name should not show up in pred search
CSCuc22664 contact-mgmt 3 Add/deleting user to a group doesnot automatically appear in contactlist
CSCuc24882 comm-history 3 Communication History chat transcripts saved in wrong directory
CSCuc32933 contact-mgmt 3 Edited profile info show for previous user when log in to same machine
CSCuc38932 call-control 3 The phone status is showing conf when any IP phone dials Jabber-mac
CSCuc98578 meetings-integratn 3 Integrate CSILogging into WebEx meeting module
CSCuf19825 softphone 3 CSF Devices Shows Registration to TFTP Server not subscriber
CSCuf65977 softphone 3 LDAP not working in Mac version 10.6.8
CSCug29490 call-control 3 Call drop automatically and call window disappear without notification
CSCug34922 call-control 3 series loud audio "pop" while wake from sleep and VPN reconnects

Release 8.6.6

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.6 and may have been open in previous releases.

Identifier Component Severity Headline
CSCts25267 userinterface 4 JPN: CUP: Surrogate pair characters are garbled in custom presence
CSCts59289 im-onprem 4 One Way IM for Federated Contact if Fed contact is not in CUP user cont
CSCtu22196 im-onprem 5 IM window incorrectly handles tel: URLs
CSCts62359 presence 3 CUP-Custom Available should be returned after idletime/activity resumes
CSCts67724 person-mgmt 4 On-prem: Get Info action for call forwarding entries opens the add co
CSCts67815 presence 6 on-prem: Flat gray presence ball is shown for contacts that are or cont
CSCts67872 contact-mgmt 4 Federated Contact: Display the is typing indicator to the CUP user wh
CSCts67886 presence 4 on-prem: Custom Available message should show custom message, on a cal
CSCts67882 call-control 4 on-prem: Flat gray presence ball is shown for contacts that are still i
CSCts67900 group-chat 4 Disable Start Group Chat for a pizza guy in a single selection
CSCts70076 person-mgmt 4 CUP user cannot invite a cloud user to Group chat however no issue if t
CSCtu07885 context-menus 4 In CUP, Unblock All not available if pizza guys in group
CSCts67255 person-mgmt 4 CUP contact userid without domain are not editable after adding to conta
CSCts67925 im-onprem 4 IM: some urls don t function as specified
CSCts67971 call-control 4 on-prem: predictive search returns nothing or results from cache if use
CSCts67993 predictive-search 4 Predictive search issue for on-prem - non-directory contact showing up
CSCts59287 integr-conv-window 4 Phone type not shown correctly on participant roster (on prem)
CSCts59338 system 4 Error message for on prem user is not clear when unable to connect to s
CSCts63871 softphone 4 Cisco Jabber takes too much time to conect to CUCM (on prem)
CSCts67745 person-mgmt 4 Pizza guy will show up in a group after the same group name is removed
CSCts67789 person-mgmt 4 Empty (Gray Head) Profile Image for Pizza guy and federated contact won
CSCub62138 directorysearch 3 LDAP not working in Mountain Lion 10.8

Release 8.6.5

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.

Identifier Component Severity Headline
CSCts59935 deskphone 3 Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone".
CSCtu18990 deskphone 3 Presence reverted to Available in Deskphone mode.
CSCtx35900 presence 3 At times, presence does not show on a call if user has active call on DP.
CSCtx60248 login 3 Jabber does not reconnect after user reconnects to a network.
CSCtx62828 system 3 Jabber does not automatically reconnect after the user reconnects to VPN.
CSCtx62985 contact-mgmt 3 Can't add federated contact in CUP mode.
CSCtx62991 context-menus 3 Add to Group menu doesn't show checkmark for contact.
CSCtx75470 meetings-integratn 3 Cannot connect to meeting server.
CSCtx98258 presence 3 DND/Away presence doesn't reset to Available after sign out /in.
CSCtz68162 softphone 3 CUCM9.0: When in conference,participant list has duplicate name.
CSCtz68298 contact-mgmt 3 Deleted contact still show up as in contact list in predictive search.
CSCtz82098 softphone 3 Client becomes unresponsive if user does not close the call preservation view.
CSCtz83985 startup-shutdown 3 Jabber fail to connect after resume from sleep in wireless network.
CSCtz86464 softphone 3 Unknown Calling Number displayed when IMS conference.
CSCtz97568 softphone 3 User tries to transfer a call to a user on IM phoneview and ICW displayed.

Release 8.6.3

This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.3 and may have been open in previous releases.

Identifier Component Severity Headline
CSCtx98668 presence 4 Cloud user does not always see the CUP account presence, CUP user does not see cloud user's presence most of the time.
CSCtx98688 im-cloud 4 Experiencing One-way IM between alpha CUP account and cisco.com WebEx Connect account.