Contents
- User Guide
- New and Changed Information
- Availability
- Create Personal Status Message
- Locations
- Enable Locations
- Add a Location
- Edit a Location
- Remove a Location
- Reassign Location
- Contacts
- Configure Mac Address Book Plug-in
- Add Directory Groups
- Chats
- Start a Group Chat
- Transfer Files
- Set Privacy Options
- Send a Broadcast Message
- Chat Rooms
- Join in Chat Rooms
- Participate in Chat Rooms
- Search Chat Rooms
- Calls
- Start a Jabber to Jabber Call
- Change Audio Devices
- Create Ad-hoc Conference Call
- Forward Calls
- URI Dialing
- Setup SIP URI
- Dialing a Contact using a SIP URI
- Transfer an Active Call
- Meetings
- Add Meeting Accounts
- Bridge Escalations
- Configure Bridge Information
- Create Conference Call Using My Bridge
- Start a Meeting Using my Personal Room
- Escalate to a Collaboration Meeting Room
- Add DTMF in your Meetings
- Control Far End Cameras
- Custom Tabs
- Create Custom Tabs
- Remove Custom Tabs
- Accessibility
- Accessibility Icons
- Keyboard Shortcuts
- Active Call
- Incoming Call
- Instant Messages
- Global Shortcuts
- Voice Messages
- Call
- Keyboard Navigation
- Troubleshooting
- Verify Audio and Video Device Settings
- Check the Connection Status
- Report a Problem
User Guide
New and Changed Information
Availability
Create Personal Status Message
Locations
Add a Location
Procedure
Chats
Set Privacy Options
Send a Broadcast Message
ProcedureYou can easily send a single message to a group of your contacts. Recipients receive broadcast messages in the same way as a 1:1 chat.
Chat Rooms
Chat rooms are enabled if there is a Chat Rooms icon on your main window. You use chat rooms to join or read discussions on the theme of the room with the other chat room members.
Join in Chat Rooms
ProcedureJoining a chat room allows you to participate in the conversation or read what is being said, where multiple chat room members share information in a common chat window. All of the rooms that you are a member of are listed in your My rooms tab. If an administrator adds you to a chat room, it is displayed immediately in your My rooms tab.
Participate in Chat Rooms
ProcedureWhen you are added as a member to a chat room, you can participate in the persistent chat room and view the discussion history.
Calls
Start a Jabber to Jabber Call
ProcedureYou can make a call to another Cisco Jabber client using Jabber to Jabber calls. There are some differences using Jabber to Jabber calls:
You can make a Jabber to Jabber call with only one contact at a time.
When you are on a Jabber to Jabber call, if you call another contact your ongoing call will end.
When you start a Jabber to Jabber call with a contact and your contact starts a Jabber to Jabber call with you at the same time, your call is connected and you don't get any incoming call notice.
Change Audio Devices
Procedure
Create Ad-hoc Conference Call
Forward Calls
URI Dialing
You can use URI dialing to make calls and resolve contacts with Uniform Resource Identifiers (URI).
Users that are connected to Cisco TelePresence Video Communication Server (VCS), are only accessible using their associated URI.
For example, a user named Anita Perez has the following SIP URI associated with her directory number: aperez@example.com. URI dialing enables users to call Anita with her SIP URI rather than her directory number.
Imported Contacts from Microsoft Outlook
Contacts imported from Microsoft Outlook may contain SIP URIs. For releases prior to Apple OS X Maverick Version 10.9, the Mac address book may not display some characters, for example aperez@example.com can display as aperezexamplecom. However, you can still search and call using these URIs.
Meetings
Add Meeting Accounts
ProcedureYou can add Cisco WebEx sites to Cisco Jabber to quickly start, join, and manage online conferences.
In cloud-based deployments, you cannot add a meeting site that is configured for SSO, this site must be created in the Cisco WebEx Administration Tool.
Bridge Escalations
Configure Bridge Information
Procedure
Step 1 Select The preferences window opens. . Step 2 Select the Calls tab. Step 3 Select the General tab. Step 4 Select Use my conference service option. Step 5 Enter the number or the URI for your bridge. If your administrator has added a bridge pattern you won't be able to edit this field.
Step 6 (Optional) Enter a Host PIN. Step 7 (Optional) Enter a Guest PIN.
Start a Meeting Using my Personal Room
Escalate to a Collaboration Meeting Room
ProcedureYou can choose to create a conference call from your group chat using Cisco Collaboration Meeting Room (CMR) Cloud.
Step 1 Ensure Use my bridge for conference call option is not selected. For more information, see Configure Bridge Information. Step 2 When you are in a group chat with participants, select the call icon. You are connected into the conference call and your participants are sent an invitation to either enter the meeting using a video link or enter the meeting using Cisco WebEx.
Control Far End Cameras
Before You BeginProcedureThis feature is available to you if it is supported by the system you are calling, and if it is enabled for you by your administrator.
Step 1 After you have started a video call, select the Show Far End Camera Control icon. Step 2 Use the pan, tilt, and zoom button to control the call.
- For direct calls to devices, use the controls to pan the camera left or right, tilt the camera up or down, and zoom the camera in and out.
- For calls to bridges, use the controls to select the conference layout that you want to use.
You can also use the following keyboard shortcuts to manually control the camera:
Option Description Tilt up Up arrow key
Tilt down Down arrow key
Pan left Left arrow key
Pan right Right arrow key
Zoom in Plus sign
Zoom out Minus sign key
Custom Tabs
Accessibility
Keyboard Shortcuts
Active Call
Action
Keyboard Shortcut
End Call
COMMAND + K
Mute Audio toggle On/Off
OPTION + COMMAND + DOWN ARROW
Increase Volume
UP ARROW
Decrease Volume
DOWN ARROW
Hold
Access through the menus when the conversation window is active, or TAB or SHIFT+TAB to move through the buttons and objects in the window.
Transfer Call
OPTION + COMMAND + T
Call Control Strip auto-fade toggle On/Off.
Only available when VoiceOver is enabled.
COMMAND + OPTION + SHIFT + H
Incoming Call
Instant Messages
Action
Keyboard Shortcut
Start a chat with the selected contact.
COMMAND + N
Start a group chat with multiple selected contacts.
OPTION + SHIFT + COMMAND + N
Switching between chat tabs.
CONTROL + TAB
Close chat.
COMMAND + W
Exit the messaging text entry field.
SHIFT + TAB
Restore default font.
OPTION + SHIFT + COMMAND + T
Show All Fonts.
COMMAND + T
Bold
COMMAND + B
Italic
OPTION + COMMAND + I
Underline
COMMAND + U
Bigger
COMMAND + + (plus)
Smaller
COMMAND + - (minus)
Show Colors
SHIFT + COMMAND + C
Global Shortcuts
Troubleshooting
Check the Connection Status
ProcedureIf there is an issue with a feature, you can check your connection status. For example, if you cannot access your voice messages.
Step 1 Select The server connection status window opens. . Step 2 For each server listed, verify that the status displayed is Connected.
- If the server connections are all showing as connected, select Copy to capture the information and send to your system administrator.
- If a server connection shows a different status, select Open Accounts to verify the settings are correct for the account. If the issue persists report a problem to your system administrator.
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