Cisco Jabber IM for iPhone Administration Guide
Working with Desktop Applications
Downloads: This chapterpdf (PDF - 1.16MB) The complete bookPDF (PDF - 2.74MB) | Feedback

Working with Desktop Applications

Working with Desktop Applications

This section contains information and procedures on working with desktop applications in conjunction with Cisco Jabber IM for iPhone.

Settings and Notifications

Be aware of the following items about settings and notifications in Cisco Jabber IM for iPhone:

  • The majority of user settings are stored locally. They are not shared between desktop applications and Cisco Jabber IM for iPhone.
  • Users will receive notifications such as chats or meeting invitations when Cisco Jabber IM for iPhone is running in the background if that feature is enabled.
  • Cisco Jabber IM for iPhone looks at the default device calendar to determine when to display the In a meeting status.
  • The timer that controls the Automatic Away status setting starts when the app is sent to the background.
  • The Session Timeout setting can be used to help reduce battery consumption. The application uses this setting to log out after the designated number of minutes running in the background. Go to Setting > Session Timeout to configure this setting.

Feature Comparison

The following table provides a comparison of the features of Cisco Jabber IM for iPhone, Cisco WebEx Connect, and Cisco Unified Personal Communicator. The majority of instant messaging features available in Cisco Unified Personal Communicator are also available in Cisco Jabber IM for iPhone.

Feature Cisco WebEx Connect Cisco Jabber IM for iPhone (Cloud) Cisco Jabber IM for iPhone (On Premises) Cisco Unified Personal Communicator
Presence (standard)
In WebEx Meeting Yes No No No
Sharing Desktop Yes No No No
In a meeting Yes Yes Yes Yes
Busy Yes Yes Yes Yes
Out of office Yes No No (shown as offline) Yes
Do not disturb Yes Yes Yes Yes
Offline Yes Yes Yes Yes
On a call Yes Yes Yes Yes
On Mobile No Yes Yes No
IM
Broadcast No Receive Only No No
Group Yes Participate Only No Yes
Persistent Chat Yes No No Yes
Offline Yes No Yes Yes
History Yes No No Yes
Screen Capture Yes No No No
File Transfer Yes No No No
Unified Communications Integration
Audio Yes No No Yes
Video Yes No No Yes
Voicemail Yes No No Yes
Non-Unified Communications Integration
P2P Audio and Video No No No No
Desktop Share No Not available Not available No
Meetings
Join Instant Meeting Yes Yes Yes Yes
Start Instant Meeting Yes Yes No No
Join Scheduled Meeting Yes No No No
Meeting List Yes No No No
Call Controls
Forward Yes No No Yes
Conference Yes No No Yes
Transfer Yes No No Yes
Send to mobile Yes No No Yes
Contacts
Add, Delete, Block Yes No No Yes
Manage groups Yes No No Yes
Import Directory Groups Yes (View) Yes No No
Directory Search Yes Yes No Yes
Security and Administration
Policy enforcement Yes Yes Yes Yes
Encryption Yes SSL, AES SSL Yes
Single Sign-On No SAML 2.0 No No
Server-side IM logging Yes Yes No Yes
Reporting (Administrator) No Yes No No

Using Desktop and Mobile Applications

Users can be signed into desktop applications and Cisco Jabber IM for iPhone simultaneously. Changes to user status are not reflected in both the desktop and mobile applications if the user is signed into Cisco WebEx Messenger. The status displayed in the desktop application is the status always displayed to contacts. Changes to user status are reflected in both desktop and mobile applications when logged into Cisco Unified Presence.


Note


Users of the following applications can experience problems with locking resources and seeing the correct contact status:

  • Cisco WebEx Connect 6.5 and 6.7
  • Cisco WebEx Web IM
  • Cisco Jabber for Mac

Status Change Examples

  • Cisco Unified Presence Bob is on his iPhone and changes his status to Do Not Disturb. His status on his desktop application will change to reflect the new status displayed on the mobile application. His contacts will see the new status.
  • Cisco WebEx Messenger Bob is displaying the Busy status on his iPhone and Available on his desktop. If he changes his status from Busy to Away on his iPhone, the Available status is still displayed to his contacts since it did not change on his desktop. If Bob then changes his desktop status from Available to Do Not Disturb, this status is displayed to his contacts but the status displayed by his iPhone does not change.

Multiple Resource Login

Cisco Jabber IM for iPhone allows users to be logged into both desktop and mobile IM clients simultaneously using Cisco WebEx Messenger or Cisco Unified Presence. This is done by sending a different resource ID for each client. The resource ID for Cisco WebEx Messenger is wbxconnectiphone. The resource ID for Cisco Unified Presence is JABBERIPHONE. See the documentation for Cisco WebEx Messenger or Cisco Unified Presence for information on the use of resource IDs.

Messages are received on both devices if you are logged into desktop and mobile applications simultaneously. Chat remains with the device you use to respond after that. If a user switches from desktop to mobile or mobile to desktop, messages will be sent to that resource.

Port Usage

Cisco Jabber IM for iPhone uses the following ports for communication:

  • Cisco Unified Presence
    • SOAP - 80
    • Cisco Unified Presence Server - 5222
  • Cisco WebEx Messenger
    • WAPI - 443
    • SSL Gateway - 443