Cisco Jabber IM for iPhone Administration Guide
Using Cisco Jabber IM for iPhone
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Using Cisco Jabber IM for iPhone

Using Cisco Jabber IM for iPhone

This section contains information and procedures for using the primary features of Cisco Jabber IM for iPhone.

One to One Chats

You can start an IM or chat session with a single contact or maintain multiple chat sessions. Chats in Cisco Jabber IM for iPhone include the following features:

  • Chats screen - Open chat sessions and meeting invitations are shown as a group in one location.
  • Multiple chat sessions - Quickly swipe left or right to move between multiple sessions.
  • Notifications - Users receive a notification for incoming chats even when the app is running in the background.
  • Chat history - Chat history is maintained when a user is disconnected. It is cleared when the user clears all chats or logs out.

This section contains information and procedures on the chat features of Cisco Jabber IM for iPhone.

Starting a Chat Session

Use the following procedure to start a chat session.

Procedure
    Step 1   Select Contacts.
    Step 2   Select the chat recipient from the Contacts List.
    Step 3   Enter a message.

    Cisco Jabber IM for iPhone supports a maximum of 500 characters per chat message.

    Step 4   Select Send Text Message.

    Managing Multiple Chat Sessions

    Multiple simultaneous chat sessions can be maintained. Move between each chat session by swiping left or right on the Chats screen. Each session is represented by a small dot at the bottom of the screen. The dot representing the current chat session is orange.

    Click to Call

    This section contains information on the Click to Call features of Cisco Jabber IM for iPhone.

    Launching a Call from the Contact Profile

    Cisco Jabber IM for iPhone has Click-to-Call functionality. If the Cisco Jabber for iPhone voice application is installed, you can call a contact using Cisco Jabber or using the native call capabilities of your iPhone. If you do not have Cisco Jabber for iPhone installed, calls can be placed with your iPhone or with point to point VoIP. Use the following procedure to call a contact from their profile.

    Procedure
      Step 1   Select Contacts.
      Step 2   Select the contact from the list to view their profile.
      Step 3   Select their phone number.
      Step 4   Select the appropriate call option from the list provided.

      Sending an IM, SMS, or Email

      Cisco Jabber IM for iPhone supports one click access for sending an IM, SMS, or email. Use the following procedure to use this functionality.

      Procedure
        Step 1   Navigate to a contact's profile from the Contacts screen or by searching for a contact.
        Step 2   Select Chat to start a chat session.
        Step 3   Select Text Message to send an SMS to the contact.

        If the contact has multiple phone numbers, the user will have to select one to use.

        Step 4   Select the Email field to send an email using the Mail application.

        Starting an Instant Meeting

        Users can start a Cisco WebEx Meetings instant meeting from Cisco Jabber IM for iPhone if the Cisco WebEx Meetings app is installed. If the app is not installed and the user attempts to start a meeting, they will be directed to the App Store to install it. They can attempt to start the meeting again after installing the application. Use the following procedure to start an instant meeting.

        Procedure
          Step 1   Navigate to a contact's profile from the Contacts screen or by searching for a contact.
          Step 2   Select Instant Meeting to start a meeting.

          Joining an Instant Meeting

          Cisco Jabber IM for iPhone users can accept requests to join an instant Cisco WebEx Meeting from within a chat. Users must have the Cisco WebEx Meetings app installed to join the meeting. If you do not have this app installed, you will be directed to the App Store to download it before you can join the meeting.