User Guide for Cisco Jabber for iPhone 9.5
Settings
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Settings

Settings

Access Settings

To access the Settings screen in Cisco Jabber, swipe to the right or tap to open the navigation drawer, and then tap Settings.

Set low-bandwidth mode

The app uses low-bandwidth mode to optimize the audio for low-bandwidth networks, which may improve call quality for VoIP calls.

To use low-bandwidth mode, one of the following must be true:

  • Your administrator set up the system to handle calls between devices that use different codecs
  • Both your device and the device of the person you are calling support the same low-bandwidth codec (G.729a or G.729b)

Note


If you call a device that does not support the same low-bandwidth codec, and the system is not set up to handle a codec mismatch, you may experience one of the following problems:

  • You cannot hear audio
  • The call is immediately disconnected

If you have questions about your system setup, contact your system administrator.

Procedure
    Step 1   On the Settings screen, under Call, tap Audio and Video.
    Step 2   Turn the Low-Bandwidth Mode setting on or off.

    Set calling options

    This procedure applies only to Phone Services accounts that have the Dial Via Office (DVO) feature enabled. If DVO is not enabled, Cisco Jabber does not show these settings.

    Procedure
      Step 1   On the Settings screen, under Call, tap Calling Options.
      Step 2   Select an option.
      Option Description
      Voice over IP

      Always make VoIP calls over mobile data networks or Wi-Fi networks.

      Mobile Voice Network

      Always make DVO calls over the mobile voice network for your device.

      When you use DVO, the corporate calling system calls you back to start all calls.

      Autoselect

      Let Cisco Jabber choose VoIP or mobile voice network based on network connection.

      When you use DVO, the corporate calling system calls you back to start all calls.

      Step 3   If you select either Mobile Voice Network or Autoselect, verify that the DVO Callback Number section is populated with the correct callback number (usually your mobile phone number). If not:
      1. Tap Use alternate number.
      2. Enter the alternate DVO callback number.
      3. Tap Save.

      Related Concepts

      Add alternate DVO callback number

      When you use DVO, the corporate calling system calls you back to start all calls. The DVO callback number is usually your mobile phone number.

      Procedure
        Step 1   On the Settings screen, under Call, tap Calling Options.
        Step 2   In the DVO Callback Number section, tap Use alternate number.
        Step 3   Enter the alternate DVO callback number.
        Step 4   Tap Save.

        Change DVO callback number

        Procedure
          Step 1   On the Settings screen, under Call, tap Calling Options.
          Step 2   In the Alternate Number section, tap the alternate number.
          Step 3   Enter a new alternate DVO callback number.
          Step 4   Tap Save.

          Set up Voicemail account

          Before You Begin

          Get your account information from your system administrator. For Voicemail accounts, you need a username, password, server address, and in some cases, a port.

          Procedure
            Step 1   On the Settings screen, under Accounts, tap Voicemail.
            Step 2   Enter the account information that your system administrator provided.
            Step 3   Tap Save.

            Set up Cisco WebEx Meeting account

            If you have both a Cisco Unified Communications Manager IM and Presence account and a Cisco WebEx Meeting account, you may be able to manually set up your Cisco WebEx Meeting account information.

            You do not need this procedure if you have both a Cisco WebEx Messenger account and a Cisco WebEx Meeting account. If you have both those accounts, your Cisco WebEx Meeting account is automatically set up.

            Procedure
              Step 1   On the Settings screen, under Accounts, tap WebEx Meeting.
              Step 2   Enter the account information that your system administrator provided.
              Step 3   Tap Save.

              View notices and disclaimers

              Procedure
                Step 1   On the Settings screen, under Help, tap About.
                Step 2   Tap Notices and Disclaimers.
                Step 3   Tap one of the following options to see the related content:
                • Emergency Number Notice
                • Open Source Notice
                • Problem Reporting Notice
                • Strong Encryption Notice
                • Usage and Error Tracking

                Send feedback to Cisco

                Before You Begin
                • Set up an email application on your device.
                • Obtain the email address for problem reports from your system administrator.
                Procedure
                  Step 1   On the Settings screen, under Help, tap About.
                  Step 2   Tap Send Feedback to Cisco.

                  Your email application opens with a new message.

                  Step 3   Enter your feedback.
                  Step 4   Tap Send.

                  View user guides

                  Procedure
                    Step 1   On the Settings screen, under Help, tap User Guides.
                    Step 2   Tap one of the following options to see the related content.
                    Option Description
                    Quick Start Video

                    Video tour of the features and benefits of Cisco Jabber.

                    Quick Start Guide

                    Instructions to help you sign in to Cisco Jabber for the first time and use a few key features.

                    User Guide

                    Detailed instructions to help you use Cisco Jabber.


                    Send problem report

                    Before You Begin

                    • Set up an email application on your device.
                    • Obtain the email address for problem reports from your system administrator.
                    Procedure
                      Step 1   On the Settings screen, under Help, tap Problem Reporting.
                      Step 2   Tap the Detailed Logging switch to turn it on.
                      Step 3   Reproduce your problem.
                      Step 4   Tap Send Problem Report.

                      Cisco Jabber opens your Email application with a new message that contains a prefilled subject line and attached log files.

                      Step 5   Enter a description of the problem in the body of the email message and send it to your system administrator.
                      Tip   

                      Include the time that the problem occurred. Check your Recents list to find that time.


                      What to Do Next

                      Important:

                      To save battery power and storage space, tap the Detailed Logging switch to turn it off after you no longer need it.