User Guide for Cisco Jabber for iPhone 9.5
Voice Messages
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Voice Messages

Voice Messages

Voicemail accounts

A basic Voicemail account allows you to dial in to your voice mailbox and then respond to audio prompts.

Your system administrator can also enable the Visual Voicemail feature for your account. With Visual Voicemail, you use the screen on your device to work with your messages, rather than respond to audio prompts. You can see a list of your messages without having to dial in to your voice mailbox.

Voice Messages screen

Cisco Jabber displays different options on the Voice Messages screen, depending on how your system administrator sets up your Voicemail account.

  • For dial-in voicemail, Cisco Jabber displays the Call Voicemail button, which allows you to call the voicemail system directly.
  • For visual voicemail, Cisco Jabber displays a list of your voice messages.

With visual voicemail, you can:

  1. Play or pause a message.
  2. Move a message to the Trash.
  3. Display the Play, Delete, and Call Back buttons by tapping anywhere except the arrow.
  4. Call the voicemail system directly.
  5. Open the Trash folder.
  6. Change audio device.
  7. Open details about the voice message and the person who sent it.
  8. Call back the person who left you a message.


Voice message icons

Table 1 Voice message icons
Icon Description
Unread message
Important message
Secure message
Private message

Voice Messages Details screen

The Voice Messages Details screen displays details about the voice message and the person who left that message. This screen appears only if visual voicemail is enabled for your Voicemail account.

On the Details screen, you can:

  1. Play or pause the message.
  2. Mark the message as read or unread.
  3. Communicate with your contact.
  4. Move the message to the Trash.
  5. Open the contact’s profile.


Call back contact from Voice Messages

Use this procedure if your Voicemail account is set up with the Visual Voicemail feature.

Procedure
    Step 1   On the Voice Messages screen, tap a message.
    Step 2   Tap Call Back.
    Step 3   If you are using Dial via Office, the corporate calling system calls you over your mobile voice network before placing your callback.
    1. Tap Answer to accept the call.
    2. If prompted, press a number on the keypad.

    After you accept the call, the corporate calling system places your callback. The Dial via Office call opens in the native phone application.


    Call voicemail system directly

    Procedure
      Step 1   On the Voice Messages screen, tap Call Voicemail.
      Step 2   If you are using Dial via Office, the corporate calling system calls you back over your mobile voice network.
      1. Tap Answer to accept the call.
      2. If prompted, press a number on the keypad.

      After you accept the call, the corporate calling system calls the number you dialed. The Dial via Office call opens in the native phone application.


      Manage voice messages in Trash

      Use this procedure if your Voicemail account is set up with the Visual Voicemail feature.

      Procedure
        Step 1   On the Voice Messages screen, tap in the title bar, and select Trash.
        Step 2   Manage your voice messages as follows:
        1. To empty your trash, tap Empty Trash and then tap Clear All.
        2. To restore a message, tap the voice message that you want to restore and then tap Restore.

          The voice message moves back to the Voice Messages screen.

        Step 3   To return to the Voice Messages screen, tap and select Voice Messages.

        Communicate from voice message Details

        Use this procedure if your Voicemail account is set up with the visual voicemail feature.

        Call back contact

        1. On the Voice Messages screen, tap next to a message.
        2. On the voice message Details screen, tap Call Back.
        3. If using Dial via Office, the corporate calling system calls you over your mobile voice network before placing your callback.
          1. Tap Answer to accept the call.
          2. If prompted, press a number on the keypad.

        After you accept the call, the corporate calling system places your callback. The Dial via Office call opens in the native phone application.

        Send text message

        1. On the Voice Messages screen, tap next to a message.
        2. On the voice message Details screen, tap Text Message.

        Start chat

        1. On the Voice Messages screen, tap next to a message.
        2. On the voice message Details screen, tap Chat.