When you call with Cisco Jabber, the app uses your work phone number and displays that work number to the person you call.
You can make calls in different ways, depending on how your system administrator sets up your account.
A basic Phone Services account allows you to make audio calls using Voice over Internet Protocol (VoIP). Your system administrator can also enable the following features for your account:
Video: Allows you to make video calls.
Dial via Office (DVO): Allows you to call using your work phone number and your mobile voice network.
The following table compares call behavior for VoIP and DVO calls.
Table 1 Comparison of VoIP and DVO call behavior
Wi-Fi or mobile data networks
mobile voice network
Maximum number of calls at a time
Only one call is active at a time; the other is automatically placed on hold.
(such as hold or conference)
Open in Cisco Jabber
Open in the native Phone application
Cisco Jabber immediately dials the number that you enter
Cisco Jabber calls you back before dialing the number that you enter
The following table lists the call settings that you can set up in the Cisco Jabber Settings menu, based on your Phone Services account setup.
Table 2 Call settings
Cisco Jabber settings
Send Automatically: Use this setting to turn automatic video for calls on and off.
Mobile Data Network: Use this setting to automatically turn video on or off when you use a mobile data network.
Cisco Jabber does not display these video settings if you turn on low-bandwidth mode.
DVO not enabled
Low-Bandwidth Mode: Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.
Calling Options: Specify whether you want Cisco Jabber to always make VoIP calls, always make calls with your mobile voice network, or automatically select the call method based on your network connection.
Low-Bandwidth Mode: If you select a calling option that uses VoIP, Cisco Jabber displays the Low-Bandwidth Mode setting. Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.