User Guide for Cisco Jabber for iPhone 9.5
Calls
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Calls

Calls

Phone Services accounts

When you call with Cisco Jabber, the app uses your work phone number and displays that work number to the person you call.

You can make calls in different ways, depending on how your system administrator sets up your account.

A basic Phone Services account allows you to make audio calls using Voice over Internet Protocol (VoIP). Your system administrator can also enable the following features for your account:

  • Video: Allows you to make video calls.
  • Dial via Office (DVO): Allows you to call using your work phone number and your mobile voice network.

The following table compares call behavior for VoIP and DVO calls.



Table 1 Comparison of VoIP and DVO call behavior
  VoIP DVO
Networks used Wi-Fi or mobile data networks mobile voice network
Maximum number of calls at a time 2

Only one call is active at a time; the other is automatically placed on hold.

1

In-call features

(such as hold or conference)

Available Not available
Incoming calls Open in Cisco Jabber Open in the native Phone application
Outgoing calls Cisco Jabber immediately dials the number that you enter Cisco Jabber calls you back before dialing the number that you enter
The following table lists the call settings that you can set up in the Cisco Jabber Settings menu, based on your Phone Services account setup.

Table 2 Call settings
Account Setup Cisco Jabber settings
Video enabled

Send Automatically: Use this setting to turn automatic video for calls on and off.

Mobile Data Network: Use this setting to automatically turn video on or off when you use a mobile data network.

Note   

Cisco Jabber does not display these video settings if you turn on low-bandwidth mode.

DVO not enabled Low-Bandwidth Mode: Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.
DVO enabled

Calling Options: Specify whether you want Cisco Jabber to always make VoIP calls, always make calls with your mobile voice network, or automatically select the call method based on your network connection.

Low-Bandwidth Mode: If you select a calling option that uses VoIP, Cisco Jabber displays the Low-Bandwidth Mode setting. Use this setting to optimize audio if you make VoIP calls while you are connected to a low-bandwidth network.

Active call screen

The active call screen appears when you place or answer a Cisco Jabber call.

On the active call screen, you can:

  1. Change audio device.
  2. See your self-view (if video is enabled).
  3. Change cameras (if video is enabled).
  4. Use call controls.


Call controls and icons

Table 3 Call controls
Button Description
Mute your audio.
Stop sending your video.
Open the keypad.

View more options. This context-sensitive menu offers options that allow you to:

  • Hold: Hold a call
  • Merge Calls: Merge two existing calls into a conference call
  • Transfer: Transfer a call
  • Conference: Start a conference call
  • Move to Mobile: Move your call to your mobile phone number
Complete your call transfer.
Merge your calls to create a conference call.
End your call.
Change between your front and back cameras.
Hide your self-view.
View a list of conference participants.
Table 4 Audio icons
Icon Description
Use earphones.
Use speakerphone.
Use Bluetooth headset.
Use wired headset.

Make call from keypad

Use the following procedure to make a call from the keypad.

Procedure
    Step 1   On the Keypad screen, follow one of these steps to enter the phone number:
    • Tap the numbers on the keypad.
    • Tap , search for a contact, tap the contact's name, and then tap the phone number.
    Step 2   Tap Call.
    Step 3   If using Dial via Office, the corporate calling system calls you back over your mobile voice network.
    1. Tap Answer to accept the call.
    2. If prompted, press a number on the keypad.

    After you accept the call, the corporate calling system calls the number you dialed. The Dial via Office call opens in the native phone application.


    Answer call

    Incoming Cisco Jabber calls use a unique Cisco ringtone, allowing you to distinguish them from other incoming calls.

    To receive incoming calls:

    • Your device must be connected to your corporate network (either directly or remotely using VPN)
    • Cisco Jabber must be running on your device, in either the background or the foreground
    Procedure
      Step 1   If your device is locked, unlock it.
      Step 2   From the in-call view, tap Answer.
      Note   

      If you are already on a Cisco Jabber VoIP call and you answer a second Cisco Jabber VoIP call, the app places your first call on hold.

      If you tap Decline, the caller is transferred to your work voicemail service. If your work voicemail service is not available, the caller is transferred to your mobile voicemail service.


      Handle mobile call when already on Cisco Jabber VoIP call

      If you are already on a Cisco Jabber VoIP call when a new mobile call arrives to your device, Cisco recommends that you decline the new call.

      1. Tap Decline.
      2. Tap Resume to resume your Cisco Jabber VoIP call.

      Note


      Incoming Cisco Jabber calls use a unique Cisco ringtone, allowing you to distinguish them from other incoming mobile calls.

      When you receive an incoming call on your device, the native phone application automatically disables the microphone for all other applications, including Cisco Jabber.

      You do not have enough time before the microphone is disabled to inform your current caller that you need to take another call.

      If you decline the new call and then resume your Cisco Jabber call, your current caller can hear you again.

      If you accept the new call, you cannot return to your Cisco Jabber VoIP call until you end the call on the native phone application.


      In-call features

      Hold and resume calls

      1. From the in-call view, tap .
      2. Tap Hold.
      3. To resume the call, tap Resume.

      Toggle between calls

      From the in-call view, do one of the following to toggle between the two calls.

      • If the held call is in the foreground, tap Resume to resume the call.
      • If the held call is in the background, tap to resume the call.

      Cisco Jabber automatically places your other call on hold.

      Transfer call

      1. From the in-call view, tap .
      2. Tap Transfer.
      3. Follow one of these steps to enter the phone number:
        • Tap the numbers on the keypad.
        • Tap , search for the contact in your directory, tap the contact's name, and then tap the desired phone number.
      4. Tap Call.
      5. Tap to complete the transfer.

      Conference calls

      1. From the in-call view, tap .
      2. Tap Conference.
      3. Follow one of these steps to enter the phone number:
        • Tap the numbers on the keypad.
        • Tap , search for the contact in your directory, tap the contact's name, and then tap the desired phone number.
      4. Tap Call. Cisco Jabber automatically places your first call on hold and displays the status of both calls.
      5. Tap to merge the two calls into a conference call.
      6. (Optional) Tap to view a list of conference participants.

      Merge calls

      Use the Merge feature to merge two existing calls into a conference call.

      This procedure applies only to Cisco Jabber VoIP calls. The Merge feature is not available for DVO calls.

      1. From the in-call view, tap .
      2. Tap Merge Calls.
      3. Tap OK.
      4. (Optional) Tap to view a list of conference participants.

      Move call to mobile network

      This procedure applies only to Cisco Jabber VoIP calls. This feature is not available for DVO calls.

      1. From the in-call view, tap .
      2. Tap Move to Mobile.
      3. Tap OK.
      4. Tap Answer when your device rings.

      Manage self-view on video calls

      You can move your self-view to one of the following four fixed positions on the screen: top left, top right, bottom left, or bottom right.

      From the in-call view, drag the self-view area to the desired position on the screen; tap the self-view area to toggle between normal and minimized size.