User Guide for Cisco Jabber for iPhone 9.5
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Cisco Jabber

Product overview

Cisco Jabber for iPhone lets you communicate with your work contacts from anywhere. You can use Cisco Jabber to chat, make video and voice calls, see if your contacts are available, show if you are available, search your directory, and listen to your work voice messages. You can use this application on your iPhone or iPod Touch. You can get Cisco Jabber from the App Store.

For a list of supported devices and operating systems, see the Cisco Jabber for iPhone Release Notes.


Note


Cisco Jabber for iPhone is supported on iPhone and iPod Touch. For simplicity, we describe a supported device as an iPhone in this document.

Features


Note


Your organization may not support all of the features that are discussed in this document. Contact your system administrator for more information.


With Cisco Jabber, you can:

  • Make and receive video and voice calls over Wi-Fi or mobile data networks using your work phone number.

    Note


    The voice quality of calls varies depending on the Wi-Fi or mobile data network connection. Cisco Technical Assistance Center (TAC) cannot troubleshoot voice quality when you use mobile data networks or noncorporate Wi-Fi networks.


  • Make video and voice calls over your mobile voice network using your work number.
  • Use advanced calling features for Voice over Internet Protocol (VoIP) calls, which allow you to:
    • Hold and resume calls
    • Swap between active calls
    • Merge two active calls
    • Start a conference call
    • Transfer a call to another phone number
    • Hand off a call to the mobile voice network as you leave Wi-Fi coverage
    • Make calls using your work phone number and your mobile voice network with Dial via Office (DVO).
  • Access your work voicemail system. If the Voice Messages feature is enabled, you can view a list of your messages and play your messages from the list.
  • Search your corporate directory.
  • Add contacts to your Contacts and Favorites lists.
  • Chat with contacts.
  • View availability status for your contacts, and set your personal status.
  • View your call history for calls that you managed using Cisco Jabber.
  • Join or start an instant Cisco WebEx meeting. When you perform one of these actions, Cisco Jabber opens the Cisco WebEx Meetings application.
Related Information

Set up for first time

Your system administrator can set up your account for either simple sign-in or manual sign-in. The sign-in procedure varies, depending on your account setup.

Before You Begin
  • Get your setup information from your system administrator.
  • (Recommended) Stop other VoIP calling applications to prevent conflicts that can cause unpredictable behavior.
  • If you are set up with either a Phone Services account or an Instant Messaging account that uses Cisco Unified Communications Manager IM and Presence, you must connect to your corporate network before using Cisco Jabber.
    • Inside your corporate network: Set up the device to connect directly to the corporate Wi-Fi network.
    • Outside your corporate network: Set up a VPN connection according to your system administrator's instructions.

Contact your system administrator if you need assistance.

Procedure
    Step 1   Open Cisco Jabber.
    Step 2   Read the licensing agreement and terms of use, and then tap Accept.
    Step 3   Review the In Cisco Jabber screens, and then tap Get Started Now.
    Step 4   If prompted, validate your server certificate.

    If you are unsure whether you should accept a certificate, contact your administrator.

    Step 5   Enter your username and domain (for example, example.com) in the following format: username@example.com
    Step 6   Tap Continue.
    Step 7   If your username and domain are recognized, you see the Sign In screen. Follow these steps:
    1. If prompted, enter your password.
    2. Tap Sign In.
    3. After sign-in, Cisco Jabber opens.
    Step 8   If your username and domain are not recognized, you see the Select Account screen. Use this screen to manually sign in to your account.

    If you are set up with a Cisco WebEx Messenger account, follow these steps:

    • Tap WebEx Messenger.
    • Enter your username and domain in the following format: username@example.com.
    • Tap Continue.
    • Enter your password.
    • Tap Sign In. After you sign in, Cisco Jabber opens.

    If you are set up with a Cisco Unified Communications Manager IM and Presence account, follow these steps:

    • Tap CUCM IM and Presence.
    • Enter your username in the format that your system administrator provided.
    • Enter your password.
    • Enter your server address.
    • Tap Sign In. After you sign in, Cisco Jabber opens.

    Upgrade

    Cisco Jabber for iPhone Release 9.5 now offers a broader feature set, so you can use it to replace previous releases of both Cisco Jabber for iPhone and Cisco Jabber IM for iPhone.

    Before You Begin

    Your company must support chat and availability through Cisco Jabber IM for iPhone in order to upgrade to Cisco Jabber for iPhone Release 9.5. If your company currently supports only Cisco Jabber for iPhone and not Cisco Jabber IM for iPhone, continue using your existing Cisco Jabber for iPhone release.

    Procedure
      Step 1   Uninstall any previous version of Cisco Jabber for iPhone from your device.
      Step 2   Download and install Cisco Jabber for iPhone Release 9.5.

      Cisco Jabber for iPhone Release 9.5 replaces the previous release of Cisco Jabber IM for iPhone on your device.


      Sign in

      Follow these steps to sign in after you initially set up the app.

      Procedure
        Step 1   Open Cisco Jabber.
        Step 2   If your account is not set up with single sign-on, the app automatically signs you in using your previous credentials.
        Step 3   If your account is set up with single sign-on, enter your credentials and then tap Sign In.

        After you sign in, Cisco Jabber opens to your Contacts screen.

        Navigate

        To navigate, follow one of these steps:

        • On most screens, swipe to the right.
        • Where available, tap .

        From the navigation drawer, you can:

        1. Search for contacts.
        2. View and edit your availability status.
        3. Access your features.
        4. Edit your settings.
        5. View account information or sign out of your account.


        Sign out

        Procedure
          Step 1   Open the navigation drawer. Follow one of these steps:
          • On most screens, swipe to the right.
          • Where available, tap .
          Step 2   Tap Sign Out.

          Exit

          Procedure
            Step 1   Press the Home button twice to display the multitasking tray.
            Step 2   Swipe left (if necessary) to locate the Cisco Jabber icon () in the multitasking tray.
            Step 3   Tap and hold until you see .
            Step 4   Tap to exit the application.
            Step 5   Press the Home button again to return to using your device.