Guest

Cisco Jabber for iPhone

Cisco Jabber for iPhone Release 9.5 Quick Start Guide

  • Viewing Options

  • PDF (1.4 MB)
  • EPUB (278.0 KB)
  • Feedback
Cisco Jabber

Cisco Jabber

Welcome to Cisco Jabber.

Use this guide to set up the app and use some key features.

After setup, learn more by viewing the user guides in the Cisco Jabber Settings menu.

Set up

After you download Cisco Jabber for iPhone from the App Store and install it, perform the following steps:

  1. Get your setup information. Your system administrator must give you the sign-in method and account information.

    Note


    Cisco Unified Communications Manager IM and Presence is formerly known as Cisco Unified Presence.


    Table 1 Setup Information
    Sign-in method Account Information
    Simple
    • username and domain (for example, username@example.com)
    • password
    Manual Cisco WebEx Messenger
    • username and domain (for example, username@example.com)
    • password
    Manual Cisco Unified Communications Manager IM and Presence
    • username
    • password
    • server address
  2. Stop other Voice over Internet Protocol (VoIP) calling applications. To prevent conflicts that can cause unpredictable behavior, run one VoIP calling application at a time.
  3. Connect to your corporate network. If your system administrator set you up with either a Phone Services account or an Instant Messaging account that uses Cisco Unified Communications Manager IM and Presence, you must connect to your corporate network before using Cisco Jabber.
    • Inside your corporate network: Set up the device to connect directly to the corporate Wi-Fi network.
    • Outside your corporate network: Set up a VPN connection according to your system administrator's instructions. Contact your system administrator if you need assistance.
  4. Sign in.

Sign in

  1. Open Cisco Jabber.
  2. Read the end user license agreement and terms of service, and then tap Accept.
  3. Review the In Cisco Jabber screens, and then tap Get Started Now.
  4. If prompted, validate your server certificate. If you are unsure whether you should accept a certificate, contact your administrator.
  5. Enter your username and domain (for example, example.com) in the following format: username@example.com
  6. Tap Continue.
  7. If your username and domain are recognized, you see the Sign In screen. Follow these steps:a. If prompted, enter your password. b. Tap Sign In. After sign-in, Cisco Jabber opens.
  8. If your username and domain are not recognized, you see the Select Account screen. Use this screen to manually sign in to your account. If you are set up with a Cisco WebEx Messenger account, follow these steps:
    • Tap WebEx Messenger.
    • Enter your username and domain in the following format: username@example.com.
    • Tap Continue.
    • Enter your password.
    • Tap Sign In. After you sign in, Cisco Jabber opens.
    If you are set up with a Cisco Unified Communications Manager IM and Presence account, follow these steps:
    • Tap CUCM IM and Presence.
    • Enter your username in the format that your system administrator provided.
    • Enter your password.
    • Enter your server address.
    • Tap Sign In. After you sign in, Cisco Jabber opens.

Next steps

Use Cisco Jabber

Navigate Cisco Jabber for the first time

After you sign in for the first time, Cisco Jabber displays some hint text to help you navigate the application.

Procedure
    Step 1   Read the hint text and then tap anywhere on the screen to see the Contacts screen.

    The Contacts screen appears.

    Step 2   To navigate, follow one of these steps:
    1. On most screens, swipe to the right.
    2. Where available, tap .

    The first time that Cisco Jabber opens the navigation drawer, the app displays some hint text to help you use the navigation drawer.

    Step 3   Read the hint text and then tap anywhere on the screen to see the navigation drawer.
    Step 4   Tap the following items to use the navigation drawer.
    Note   

    Depending on your account setup, you may not see all the features shown here.

    1. Search for contacts.

    2. View and edit your availability status.

    3. Access your features.

    4. Edit your settings.

    5. View account information or sign out of your account.


    Add contact from directory

    Procedure
      Step 1   On the Contacts screen, tap .
      Step 2   To search for a contact, follow these steps:
      1. Enter a name or user ID in the Search box to search your corporate directory, Recents, and Contacts.
      2. Tap the desired contact in the search results.
      Step 3   (Optional) Assign the contact to a group as follows:
      1. Tap Assign to Group.
      2. On the Groups screen, select a group.
      3. Tap Add Contact to return to the Add Contact screen.
      Step 4   (Optional) To add the contact to your Favorites list, tap the Add to Favorites switch to turn it on.
      Step 5   Tap Done.

      Make call from Contacts

      Procedure
        Step 1   On the Contacts screen, tap to view the contact's profile.
        Step 2   On the Profile screen, tap a phone number.
        Step 3   If using Dial via Office, the corporate calling system calls you back over your mobile voice network.
        1. Tap Answer to accept the call.
        2. If prompted, press a number on the keypad.

        After you accept the call, the corporate calling system calls the number you dialed. The Dial via Office call opens in the native phone application.


        Start chat from Contacts

        Procedure
        On the Contacts screen, tap the name of the contact to start a chat with that contact.

        Troubleshoot

        Send problem report

        Before You Begin

        • Set up an email application on your device.
        • Obtain the email address for problem reports from your system administrator.
        Procedure
          Step 1   On the Settings screen, under Help, tap Problem Reporting.
          Step 2   If you can reproduce your problem, tap the Detailed Logging switch to turn it on.
          Step 3   Tap Send Problem Report.

          Cisco Jabber opens your Email application with a new message that contains a prefilled subject line and attached log files.

          Step 4   Enter a description of the problem in the body of the email message and send it to your system administrator.
          Tip   

          Include the time that the problem occurred. Check your Recents list to find that time.


          What to Do Next

          Important:

          To save battery power and storage space, tap the Detailed Logging switch to turn it off after you no longer need it.

          Sign-in issues

          If you cannot sign in, try the following troubleshooting tips.

          Procedure
            Step 1   Check that you are using a supported device and operating system.

            For information about supported devices and operating systems, see the Cisco Jabber for iPhone Release Notes for your release.

            Step 2   Check that you are using the correct release of Cisco Jabber for iPhone.

            You can download the latest release of Cisco Jabber for iPhone from the App Store.

            Step 3   Check that your VPN is connected (if VPN is required). If your VPN is not connected, contact your system administrator.
            Step 4   If you are using Phone Services, check the network connection between your device and the corporate network as follows:
            1. Open your Internet browser.
            2. Try to access the administration pages for your corporate calling system by entering the following URL in your Internet browser: http://your company's Cisco Unified Communications Manager server address.

              Example:http://209.165.200.224

              Contact your system administrator if you do not have the address for your company's Cisco Unified Communications Manager server.

            3. If you cannot access the administration pages for your corporate calling system, try again from a different network access point. If you still cannot access the administration pages for your corporate calling system, contact your system administrator to find out if there is a network issue.
            Step 5   If you are using Cisco Unified Communications Manager IM and Presence Service Release 9.1 or earlier, check that you can sign in with your user account as follows:
            1. Enter the URL using the following format: http://presence server name/ccmuser.

              If you cannot access the server, contact your system administrator to find out if there is a network issue.

            2. Sign in with your username and password.

              If the sign-in fails, contact your system administrator.

            Step 6   If you are using Cisco Unified Communications Manager IM and Presence Service Release 10.0, check that you can sign in using your user account as follows:
            1. Enter the URL using the following format: http://ccm server name/ccmuser.

              If you still cannot access the server, contact your system administrator to find out if there is a network issue.

            2. Sign in with your username and password.

              If the sign-in fails, contact your system administrator.

            Step 7   If you are using Cisco Unified Communications Manager IM and Presence Service, check the network connection between your device and the server as follows:
            1. Open a ping utility to ping the Cisco Unified Communications Manager IM and Presence server.
            2. Enter the Fully Qualified Domain Name of the server in the following format: presence server name.domain.com

              If you cannot ping the server, contact your system administrator.

            Step 8   If you still cannot set up Cisco Jabber for iPhone, send a problem report to your system administrator.

            Related Information

             

            THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

            THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

            The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

            NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

            IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

            Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

            Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:/​/​www.cisco.com/​go/​trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)