Welcome to Cisco Jabber.
Use this guide to set up the app and use some key features.
After setup, learn more by viewing the user guides in the Cisco Jabber Settings menu.
After you download Cisco Jabber for iPhone from the App Store and install it, perform the following steps:
- Get your setup information. Your system administrator must give you the sign-in method and account information.
Cisco Unified Communications Manager IM and Presence is formerly known as Cisco Unified Presence.
Table 1 Setup Information Sign-in method Account Information Simple Manual Cisco WebEx Messenger Manual Cisco Unified Communications Manager IM and Presence
- Stop other Voice over Internet Protocol (VoIP) calling applications. To prevent conflicts that can cause unpredictable behavior, run one VoIP calling application at a time.
- Connect to your corporate network. If your system administrator set you up with either a Phone Services account or an Instant Messaging account that uses Cisco Unified Communications Manager IM and Presence, you must connect to your corporate network before using Cisco Jabber.
- Sign in.
- Open Cisco Jabber.
- Read the end user license agreement and terms of service, and then tap Accept.
- Review the In Cisco Jabber screens, and then tap Get Started Now.
- If prompted, validate your server certificate. If you are unsure whether you should accept a certificate, contact your administrator.
- Enter your username and domain (for example, example.com) in the following format: email@example.com
- Tap Continue.
- If your username and domain are recognized, you see the Sign In screen. Follow these steps:a. If prompted, enter your password. b. Tap Sign In. After sign-in, Cisco Jabber opens.
- If your username and domain are not recognized, you see the Select Account screen. Use this screen to manually sign in to your account. If you are set up with a Cisco WebEx Messenger account, follow these steps:
If you are set up with a Cisco Unified Communications Manager IM and Presence account, follow these steps:
- Tap WebEx Messenger.
- Enter your username and domain in the following format: firstname.lastname@example.org.
- Tap Continue.
- Enter your password.
- Tap Sign In. After you sign in, Cisco Jabber opens.
Use Cisco Jabber
Navigate Cisco Jabber for the first timeProcedure
After you sign in for the first time, Cisco Jabber displays some hint text to help you navigate the application.
Add contact from directoryProcedure
Step 1 On the Contacts screen, tap . Step 2 To search for a contact, follow these steps: Step 3 (Optional) Assign the contact to a group as follows: Step 4 (Optional) To add the contact to your Favorites list, tap the Add to Favorites switch to turn it on. Step 5 Tap Done.
Make call from ContactsProcedure
Step 1 On the Contacts screen, tap to view the contact's profile. Step 2 On the Profile screen, tap a phone number. Step 3 If using Dial via Office, the corporate calling system calls you back over your mobile voice network.
After you accept the call, the corporate calling system calls the number you dialed. The Dial via Office call opens in the native phone application.
Send problem reportBefore You BeginProcedure
Step 1 On the Settings screen, under Help, tap Problem Reporting. Step 2 If you can reproduce your problem, tap the Detailed Logging switch to turn it on. Step 3 Tap Send Problem Report.
Cisco Jabber opens your Email application with a new message that contains a prefilled subject line and attached log files.
Step 4 Enter a description of the problem in the body of the email message and send it to your system administrator.
Include the time that the problem occurred. Check your Recents list to find that time.
What to Do NextImportant:
To save battery power and storage space, tap the Detailed Logging switch to turn it off after you no longer need it.
Step 1 Check that you are using a supported device and operating system.
For information about supported devices and operating systems, see the Cisco Jabber for iPhone Release Notes for your release.
Step 2 Check that you are using the correct release of Cisco Jabber for iPhone.
You can download the latest release of Cisco Jabber for iPhone from the App Store.
Step 3 Check that your VPN is connected (if VPN is required). If your VPN is not connected, contact your system administrator. Step 4 If you are using Phone Services, check the network connection between your device and the corporate network as follows:
- Open your Internet browser.
- Try to access the administration pages for your corporate calling system by entering the following URL in your Internet browser: http://your company's Cisco Unified Communications Manager server address.
Contact your system administrator if you do not have the address for your company's Cisco Unified Communications Manager server.
- If you cannot access the administration pages for your corporate calling system, try again from a different network access point. If you still cannot access the administration pages for your corporate calling system, contact your system administrator to find out if there is a network issue.
Step 5 If you are using Cisco Unified Communications Manager IM and Presence Service Release 9.1 or earlier, check that you can sign in with your user account as follows: Step 6 If you are using Cisco Unified Communications Manager IM and Presence Service Release 10.0, check that you can sign in using your user account as follows: Step 7 If you are using Cisco Unified Communications Manager IM and Presence Service, check the network connection between your device and the server as follows: Step 8 If you still cannot set up Cisco Jabber for iPhone, send a problem report to your system administrator.
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