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Learn how to enable messaging settings and configure instant messaging and presence functionality. Complete the steps to activate and start essential services, add an instant messaging and presence service, apply the service to a service profile, and then configure users.
This chapter applies to Cisco Unified Communications Manager IM and Presence version 9.0(1) and higher.
Essential services enable communication between servers and provide capabilities to the client.
Depending on your requirements, you might need to activate and start additional services. See the appropriate Cisco Unified Communications Manager documentation to review available services and determine if your deployment requires additional services.
You create a service profile that contains the configuration settings for the services you add on Cisco Unified Communications Manager. You add the service profile to the end user configuration for your users. The client can then retrieve settings for available services from the service profile.
Complete the steps to set up instant messaging and presence. You can add your service profile to the end user configuration at the same time that you enable users for instant messaging and presence.
You can pre-populate user contact lists with the Bulk Administration Tool (BAT). The first step is to create a CSV file that defines the contact list you want to provide to users. You then use the BAT to import that contact list in bulk to a set of users.
In this way you can pre-populate contact lists for users so that they automatically have a set of contacts after the initial launch of the client.
For more information about using BAT and the format of the CSV file, see the Deployment Guide for IM and Presence Service.
Enable and configure instant messaging capabilities.
You can enable or disable prompts for presence subscription requests from contacts within your organization.
The client always prompts users to allow presence subscription requests from contacts outside your organization.
Users can choose to allow or block contacts from inside your organization.
Note |
When searching for contacts in your organization, users can see the temporary availability status of all users in the organization. However, if User A blocks User B, User B cannot see the temporary availability status of User A in the search list. |
Users can choose the following options for contacts from outside your organization:
Provide users with instant messaging and presence capabilities.
Add the instant messaging and presence service to your service profile.
After you add an instant messaging and presence service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Create a service profile.
To configure users, you enable instant messaging and presence and add a service profile to the users.
Enable instant messaging and presence and add your service profile to individual users.
Enable instant messaging and presence and add your service profile to multiple users.