Setup for Unified Presence and Unified Communications Manager
This chapter describes how you can set up Jabber for iPad using Unified Presence and Unified Communications Manager.
Specifying Unified Presence settings
Starting essential services
Start the following Cisco Unified Presence Extensible Communication Platform (XCP) services on all Unified Presence nodes in all clusters:
You may also start these Unified Presence XCP services on all Unified Presence nodes in all clusters, depending on what features you want to make available:
- Cisco Unified Presence XCP Text Conference Manager, for group chat
- Cisco Unified Presence XCP SIP Federation Connection Manager, to support federation services with third-party applications that use SIP
- Cisco Unified Presence XCP XMPP Federation Connection Manager, to support federation services with third-party applications that use XMPP
- Cisco Unified Presence XCP Counter Aggregator, if you want system administrators to be able to view statistical data on XMPP components
- Cisco Unified Presence XCP Message Archiver, for automatic archiving of all instant messages
Read the documentation for any feature that you are setting up before you turn on the related services. Additional work might be required.
Additionally, perform this procedure in Unified Communications Manager:
Step 1 Select . Step 2 Select the desired Cisco Unified Presence server from the Server list box. Step 3 Select Go. Step 4 Confirm that the Cisco UP XCP Router service is running. Step 5 If the Cisco UP XCP Router service is not running, do the following: Step 6 Select . Step 7 Select the desired Cisco Unified Presence server from the Server list box. Step 8 Select Go. Step 9 Select Cisco UP XCP Directory Service. Step 10 Select Save.
For Jabber for iPad to work properly, set up hardware firewalls to allow the ports to carry traffic for the application. Hardware firewalls are network devices that provide protection from unwanted traffic at an organizational level. This table lists the ports required for the deployments of Unified Communications Manager and Unified Presence. These ports must be open on all firewalls for the application to function properly.
Port Protocol Description Inbound 16384-32766 UDP Receives Real-Time Transport Protocol (RTP) media streams for video and audio. You set up these ports in Unified CM. Outbound 69 TFTP Connects to the Trivial File Transfer Protocol (TFTP) server to download the TFTP file 80, 7080, and 6970 HTTP Connects to services such as WebEx Connect for meetings and Cisco Unity Connection for voicemail features
If no port is specified in a TFTP server address, Jabber for iPad will try port 6970 to obtain phone setup files and dial rule files.
5060 UDP/TCP Provides Session Initiation Protocol (SIP) call signaling 5061 TCP Provides secure SIP call signaling 8443 TCP Connects to the Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently assigned devices 16384-32766 UDP UDP Sends RTP media streams for video and audio 143 IMAP (TCP/TLS) Connects to Unity Connection to retrieve and manage the voice messages 389 TCP Connects to the LDAP server for contact searches 443
Connects to services such as WebEx Connect for meetings and Unity Connection for voicemail features 8443 HTTPS Connects to the User Data Services (UDS) for contact searches in Unified CM 636 LDAPS Connects to the secure LDAP server for contact searches 993 IMAP (SSL) Connects to Unity Connection to retrieve and manage the voice messages 7993 IMAP (TLS) Connects to Unity Connection to retrieve and manage the voice messages
Setting up directory search, IM, and availability
Review the following topics to set up IM and availability.
Setting up LDAP serversBefore You Begin
Do the following:
Step 1 Select . Step 2 Select Add New. Step 3 Enter the LDAP server name. Step 4 Enter an IP address or an FQDN (Fully Qualified Domain Name) of the LDAP server. Step 5 Specify the port number used by the LDAP server. The defaults are:
Check the LDAP directory documentation or the LDAP directory configuration for this information.
Step 6 Select TCP or TLS for the protocol type. Step 7 Select Save.
Setting up secure connection between Unified Presence and LDAP directoryBefore You Begin
Enable SSL for LDAP on Unified Communications Manager, and upload the LDAP directory certificate to Unified Communications Manager.
Step 1 Select . Step 2 Select Upload Certificate. Step 3 Select directory–trust from the Certificate Name menu. Step 4 Browse and select the LDAP server certificate from your local computer. Step 5 Select Upload File. Step 6 Restart the Tomcat service from the CLI using this command: utils service restart Cisco Tomcat
Creating LDAP profiles and adding users
Jabber for iPad connects to an LDAP server on a per-search basis. If the connection to the primary server fails, the application attempts the first backup LDAP server, and if it is not available, it then attempts to connect to the second backup server. The application also periodically attempts to return to the primary LDAP server. If an LDAP query is in process when the system fails over, the next available server completes this LDAP query.Before You Begin
Do the following:
Step 1 Select . Step 2 Select Add New. Step 3 Enter information in the fields.
Field Setting Name Enter the profile name limited to 128 characters. Description Optional. Enter a description limited to 128 characters. Bind Distinguished Name
Optional. Enter the administrator-level account information limited to 128 characters. This is the distinguished name with which you bind for authenticated bind.
The syntax for this field depends on the type of LDAP server that you deploy. For details, see the LDAP server documentation.
Anonymous Bind Optional. Uncheck this option to use the user credentials to sign in to this LDAP server.
For non-anonymous bind operations, Jabber for iPad receives one set of credentials. If configured, these credentials must be valid on the backup LDAP servers.
If you check Anonymous Bind, users can sign in anonymously to the LDAP server with read-only access. Anonymous access might be possible on your directory server, but Cisco does not recommend it. Instead, create a user with read-only privileges on the same directory where the users to be searched are located. Specify the directory number and password in Unified Presence for the application to use.
Password Optional. Enter the LDAP bind password limited to 128 characters. This is the password for the administrator-level account that you provided in the Bind Distinguished Name string to allow users to access this LDAP server. Confirm Password Reenter the password you entered in Password. Search Context Optional. Enter the location where you set up all the LDAP users. This location is a container or directory. The name is limited to 256 characters. Use only a single OU/LDAP search context. Recursive Search Optional. Check to perform a recursive search of the directory starting at the search base. Primary LDAP Server and Backup LDAP Server Select the primary LDAP server and optional backup servers. Add Users to Profile Select the button to open the Find and List Users window. Select Find to populate the search results fields. Alternatively, search for a specific user and select Find. To add users to this profile, select the users, and select Add Selected. Step 4 Select Save.
Setting up LDAP attribute mapBefore You Begin
Set up the LDAP attribute map on Unified Presence where you enter LDAP attributes for your environment and map them to the given Jabber for iPad attributes.
If you want to use LDAP to store your employee profile photos, use a third-party extension to upload the photo files to the LDAP server or extend the LDAP directory server schema by other means to create an attribute that the LDAP server can associate with an image.
For Jabber for iPad to display profile photos, in the LDAP attribute map, map the Jabber for iPad "Photo" value to the appropriate LDAP attribute.
- Contact photos may be cropped when they are displayed in Jabber for iPad.
- The UPC UserID setting in the LDAP attribute map must match the Unified Communications Manager user ID. This mapping allows a user to add a contact from LDAP to the contact list in Cisco Jabber for iPad. This field associates the LDAP user with the corresponding user on Unified Communications Manager and Unified Presence.
- You can map an LDAP field to only one Cisco Jabber field.
Step 1 Select . Step 2 Select a supported LDAP server from Directory Server Type.
The LDAP server populates the LDAP attribute map with Cisco Jabber user fields and LDAP user fields.
Step 3 If necessary, make modifications to the LDAP field to match your specific LDAP directory.
The values are common to all LDAP server hosts. Note the following LDAP directory product mappings:
Step 4 Select Save.
If you want to stop using the current attribute mappings and use the factory default settings, select Restore Defaults.
Indexing Active Directory attributes
Index these Active Directory attributes:
In addition, index any attributes that are used for contact resolution. For example, you might need to index these attributes:
Specifying LDAP authentication settings
The LDAP authentication feature enables Unified Communications Manager to authenticate user passwords against the corporate LDAP directory.
LDAP authentication does not apply to the passwords of application users; Unified CM authenticates application users in its internal database.
Step 1 Select . Step 2 Check Use LDAP Authentication for End Users. Step 3 Specify the LDAP authentication settings. Step 4 Specify the LDAP server hostname or IP address and port number.
To use Secure Socket Layer (SSL) to communicate with the LDAP directory, check Use SSL.
Step 5 Select Save.
If you set up LDAP over SSL, upload the LDAP directory certificate to Unified CM.
Setting up LDAP synchronization for user provisioning
Perform this task in Unified Communications Manager.
LDAP synchronization uses the Cisco Directory Synchronization (DirSync) tool on Unified Communications Manager to synchronize information (either manually or periodically) from a corporate LDAP directory. When you turn on the DirSync service, Unified CM automatically provisions users from the corporate directory. Unified CM still uses its local database, but turns off its facility to allow you to create user accounts. You use the LDAP directory interface to create and manage user accounts.Before You Begin
- Ensure that you install the LDAP server before you attempt the LDAP-specific configuration on Unified Communications Manager.
- Understand that LDAP synchronization does not apply to application users Cisco Unified Communications Manager. You must manually provision application users in the Unified Communications Manager Administration interface.
- Activate and start the Cisco DirSync service on Unified Communications Manager.
Step 1 Select . Step 2 Select Add New. Step 3 Set up the LDAP server type and attribute. Step 4 Select Enable Synchronizing from LDAP Server. Step 5 Click Save. Step 6 Select . Step 7 Select Add New. Step 8 Set up these items: Step 9 Check Use SSL if you want to use Secure Socket Layer (SSL) to communicate with the LDAP directory. Step 10 Click Save.
- If you configure LDAP over SSL, upload the LDAP directory certificate onto Unified Communications Manager.
- See the LDAP directory content in the Unified Communications Manager SRND for information on the account synchronization mechanism for specific LDAP products and general best practices for LDAP synchronization.
Turning on or off IM policy
This procedure describes how to turn on or off IM features for all IM applications in a Unified Presence cluster. IM features are turned on by default in Unified Presence.
If you turn off IM features in Unified Presence, all group chat functionality (ad hoc and persistent chat) will not work in Unified Presence. Cisco recommends that you do not turn on the Cisco UP XCP Text Conference service or set up an external database for persistent chat in Unified Presence.
Step 1 Select . Step 2 Select Enable instant messaging.
Note Step 3 Select Save. Step 4 Restart the Cisco UP XCP Router service.
Specifying IM policy settings
Step 1 Select. Step 2 Turn on or off automatic authorization for viewing availability.
If you want to… Do this… Turn on automatic authorization so that Unified Presence automatically authorizes all availability subscription requests it receives from Jabber for iPad users in the local enterprise Check Allow users to view the availability of other users without being prompted for approval. Turn off automatic authorization so that Unified Presence sends all availability subscriptions to where the user is prompted to authorize or reject the subscription Uncheck Allow users to view the availability of other users without being prompted for approval. Step 3 Select. Step 4 Turn on or off these global settings: Step 5 Select Save. Step 6 Restart the Cisco UP XCP Router service.
Setting up URL strings to fetch contact pictures from web server
You can set up a parameterized URL string in the Photo field in the LDAP attribute map so that Jabber for iPad can fetch pictures from a web server instead of from the LDAP server. The URL string must contain an LDAP attribute with a query value containing a piece of data that uniquely identifies the photo of the user. Cisco recommends that you use the User ID attribute. However, you can use any LDAP attribute whose query value contains a piece of data that uniquely identifies the photo of the user.
Cisco recommends that you use %%<userID>%% as the substitution string. For example:
You must include the double percent symbols in this string, and they must enclose the name of the LDAP attribute to substitute. Jabber for iPad removes the percent symbols and replaces the parameter inside with the results of an LDAP query for the user whose photo it resolves.
For example, if a query result contains the attribute "uid" with a value of "johndoe," then a template such as http://mycompany.com/photos/%%uid%%.jpg creates the URL http://mycompany.com/photos/johndoe.jpg. Jabber for iPad attempts to fetch the photo.
This substitution technique works only if Jabber for iPad can use the results of the query and can insert it into the template you specify above to construct a working URL that fetches a JPG photo. If the web server that hosts the photos in a company requires a POST (for example, the name of the user is not in the URL) or uses some other cookie name for the photo instead of the username, this technique does not work.
- Limit a URL length to 50 characters.
- Jabber for iPad does not support authentication for this query; the photo must be retrievable from the web server without credentials.
Setting up CTI gateway profiles
Create the computer telephony interface (CTI) gateway profiles in Cisco Unified Presence Administration and assign primary and backup servers for redundancy.Before You Begin
Review the following:
- Specify the CTI gateway names and addresses by going to before you can select the servers as primary or backup servers in this procedure.
- Unified Presence dynamically creates a TCP-based CTI gateway profile based on the hostname of Unified CM. Before using this profile, verify that Unified Presence and Jabber for iPad can ping Unified CM by the DNS name. If they cannot contact the server, you need to add the IP address of Unified CM by going to . You do not need to delete the host profiles that are created automatically.
- If you previously set up Unified CM with an IP address through the menu, Unified Presence dynamically creates a TCP-based CTI gateway profile based on that address. The fields you see by going to are automatically populated, and you need to only add users to the default CTI TCP profile that is created (See step 3.).
Step 1 Select . Step 2 Search for the CTI gateway profile in the Find and List CTI Gateway Profiles window.
If the CTI gateway profile is found, no further action is required from you.
Step 3 If the CTI gateway profile is not found, select Add New. Step 4 Enter the following information into the fields.
Field Setting Name Enter the profile name. Description Enter a profile description. Primary CTI Gateway Server and Backup CTI Gateway Server Select a primary server and a backup server. Make this the Default CTI Gateway Profile for the System
Check this option if you want any new users that are added to the system to be placed automatically into this default profile.
Users who are already synchronized to Unified Presence from Unified Communications Manager are not added to the default profile. However, once the default profile is created, any users synchronized after that are added to the default profile.
Step 5 Select Add Users to Profile. Step 6 Use the Find and List Users window to find and select users. Step 7 Select Add Selected to add users to the profile. Step 8 Select Save in the main CTI Gateway Profile window.
Turning on control of iPad as a phone
Step 1 Select in Cisco Unified Communications Manager Administration. Step 2 Search for and select the user you want to add. Step 3 Select Add to User Group in the Permissions Information section. Step 4 Search for "Standard CTI" in the Find and List User Groups window. Step 5 Select Standard CTI Enabled.
If the user's phone is a Cisco Unified IP Phone 6900, 8900 or 9900 series model, also select Standard CTI Allow Control of Phones supporting Xfer and conf.
Step 6 Select Add Selected. Step 7 Select Save.
Installing Cisco Options Package (COP) file for devices
To make Jabber for iPad available as a device in Unified Communications Manager, install a device-specific Cisco Options Package (COP) file on all your Unified CM servers.
General information about installing COP files is available in the “Software Upgrades” chapter in the Cisco Unified Communications Operating System Administration Guide for your release at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.Important:
Perform this procedure at a time of low usage because it may interrupt service.
Step 1 Download the device COP file for iPad at http://www.cisco.com/cisco/software/navigator.html?mdfid=280443139&flowid=29241. Step 2 Place the COP file on an FTP or SFTP server that is accessible from your Unified CM servers. Step 3 Install the COP file on the Publisher server in your Unified CM cluster by following these steps:
- Select Cisco Unified OS Administration in the Navigation drop-down list and then select Go.
- Select .
- Specify the location of the COP file and provide the required information.
For more information, see the online help.
- Select Next.
- Select the device COP file.
- Select Next.
- Follow the instructions on the screen.
- Select Next.
Wait for the process to be completed. This process may take some time.
- Reboot Unified CM at a time of low usage.
- Restart the Cisco Tomcat service on the Unified CM server.
This step, which clears the Tomcat image cache, is required for the device icon to display properly on the device list page in Unified CM.
- Enter this command from the CLI: utils service restart Cisco Tomcat
- Let the system fully return to service.Important:
To avoid interruptions in service, ensure that each server has returned to active service before you perform this procedure on another server.
Step 4 Install the COP file on each Subscriber server in the cluster. Use the same process you use for the Publisher, including rebooting the server.
Setting up a dedicated SIP profile
Set up a dedicated SIP profile that allows Jabber for iPad to stay connected to Unified Communications Manager if the application is running in the background.
Step 1 Sign in to Cisco Unified CM Administration. Step 2 Select . Step 3 Create a SIP profile or copy an existing SIP profile.
You can name the profile "Standard iPad SIP Profile."
Step 4 In the Parameters Used in Phone section, enter these values: Step 5 Select Save.
What to Do Next
Select this SIP profile for all user devices running Jabber for iPad.
Adding user deviceBefore You Begin
Perform these tasks:
- Installing Cisco Options Package (COP) file for devices
- Setting up a dedicated SIP profile
- Verify that the Device Pool that you will assign to the iPad device is associated with a region that includes support for all supported audio codecs. The audio codecs that Jabber for iPad supports include G.711 mu-law or A-law and G.722.1.
Step 1 Sign in to Unified CM Administration. Step 2 Select . Step 3 Select Add New. Step 4 Select Cisco Jabber for iPad in the drop-down list and then select Next. Step 5 Enter the information described in this table:
Parameter Description Device Information Device Name A device name Phone Button Template Select Standard Jabber for iPad. Protocol Specific Information Device Security Profile Select Cisco Jabber for iPad – Standard SIP Non-Secure Profile. SIP Profile Select the SIP profile you created. For details, see Setting up a dedicated SIP profile. Product Specific Configuration Layout Enable LDAP User Authentication If you select Enabled, be sure to instruct the users to also turn on LDAP User Authentication in the application. LDAP Username Specify needed LDAP settings so that they are automatically entered in the application. For details, see Specifying directory search settings. LDAP Password LDAP Server LDAP Search Base LDAP Field Mappings Enable LDAP SSL If you select Enabled, be sure to instruct the users to also turn on Use SSL in the application. Voicemail Username Specify voicemail settings so that they are automatically entered in the application. For details, see Setting up visual voicemail. Voicemail Server Voicemail Message Store Username Voicemail Message Store Cisco Usage and Error Tracking Select the level of usage information that is available to Cisco. For more information, see Usage and error tracking. Video Capabilities Select Enabled if you want to turn on video for the users.
Note You will specify other settings when you set up other features. Step 6 Select Save. Step 7 Select Apply Config. Step 8 Select [Line n] - Add a new DN. Step 9 Enter the directory number of this device. Step 10 If this device is a standalone device (not sharing a DN with a desk phone), specify these settings to forward calls when the application is not running and connected to the network so callers do not receive an error message:
For more information about these settings, see the online help in Unified CM.
Step 11 Set the No Answer Ring Duration to 24 seconds to allow time for the application to ring before calls go to voicemail.
See general restrictions in the online help in Unified CM.
Step 12 Specify other settings as appropriate for your environment. Step 13 Select Save. Step 14 Associate the device that you just created with the user by following these steps: Step 15 If this user has a desk phone, select the desk phone as the Primary User Device. Step 16 If the device is a standalone device that runs without an associated desk phone, you may need to enter other information that is standard for all devices in your system.
What to Do Next
Verify your setup by performing these tasks:
- Ensure that the iPad device is connected to the corporate Wi-Fi network. Verify that you can access a web page on your corporate intranet using the browser on the device.
- Start Jabber for iPad and enter the username (or email address), password, and TFTP server address for the device you just added.
- Test basic voice features in Jabber for iPad, such as making, holding, and transferring calls.
Setting up proxy listener and TFTP addresses
Cisco recommends that you use TCP to communicate with the proxy server. If you use UDP to communicate with the proxy server, availability information of the contacts in Jabber for iPad might be unavailable for large contact lists.
Step 1 Select . Step 2 Select the Proxy Listener Default Cisco SIP Proxy TCP Listener. Step 3 Assign the primary (required) and backup (optional) TFTP server addresses in the fields provided. You can enter an IP address or an FQDN (Fully Qualified Domain Name). Step 4 Select Save.
Setting up visual voicemailBefore You Begin
Perform these tasks:
- Verify that IMAP is enabled. See the "Configuring IMAP Settings" topic in the System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
- Collect the values in the table in this procedure.
- Consult your voicemail administrator if you have questions about any of the settings in this section.
Step 1 Sign in to Cisco Unified CM Administration. Step 2 Go to the device page for the user. Step 3 In the Product Specific Configuration Layout section, enter these voicemail settings:
Setting Description Voicemail Username Enter the unique username for voicemail access for this user. Voicemail Server (include the port) For the voicemail server, enter the hostname or IP address.
Use the format Servername.YourCompany.com:portnumber.
Voicemail Message Store Username Enter the username for the voicemail message store. Voicemail Message Store For the voicemail message store, enter the hostname or IP address. This may be the same as the voicemail server.
Use the format YourVoiceMessageStoreServer.yourcompany.com:portnumber.
Step 4 Select Save.
What to Do Next
Test your voicemail by performing these tasks:
Setting up voicemail server names and addresses on Unified Presence
Specify voicemail settings on Unified Presence so that Jabber for iPad can interact with the voice message web service (VMWS) on Cisco Unity Connection. The VMWS service enables the application to move deleted voicemail messages to the correct location. This service also provides message encryption capabilities to support secure messaging.Before You Begin
Perform these tasks:
Step 1 Select . Step 2 Select Add New. Step 3 Select Unity Connection from the Server Type menu Step 4 Enter the Cisco Unity Connection server name. Step 5 Enter the hostname or the IP address of the voicemail server. Step 6 Enter 443 for the Web Service Port value. Step 7 Select HTTPS in Web Service Protocol menu. Step 8 Select Save.
Setting up mailstore server names and addresses on Unified Presence
Set up Unified Presence with mailstore information so that Jabber for iPad can connect to the mailstore. The application uses IMAP to download messages.
Cisco Unity Connection usually provides a mailstore and hosts the mailstore on the same server.This table describes the protocols you can use for voicemail messages and the security features the protocols implement for voicemail messages:Before You Begin
Perform these tasks:
Step 1 Select . Step 2 Select Add New. Step 3 Enter the mailstore server name. Step 4 Enter the hostname or the IP address of the mailstore server. Step 5 Specify the IMAP port number set up for the server and the corresponding protocol to use when Jabber for iPad contacts this server: Step 6 Select Save.
Creating voicemail profiles on Unified Presence
Create voicemail profiles before you can add users to the profiles.
Repeat this procedure for each voicemail profile you want to create.Before You Begin
Perform these tasks:
Step 1 Select . Step 2 Select Add New. Step 3 Enter the profile name and description. Step 4 Enter the following information:
Field Description Voice Messaging Pilot The voicemail pilot number is the directory number that a user dials to access their voice messages. Each pilot number can belong to a different voice-messaging system.
Select one of these options:
Primary Voicemail Server Select a primary server. Select one of the voicemail servers you specified. Backup Voicemail Server Enter the name of your backup voicemail server. If you do not want a backup voicemail server, select None. Primary Mailstore Select the primary mailstore server. Select one of the mailstore servers you specified. Backup Mailstore Enter the name of your backup mailstore server. If you do not want a backup voicemail server, select None. Make this the default Voicemail Profile for the system Check this option if you want new users to be automatically added to the default profile.
Users who are already synchronized to Unified Presence from Unified CM are not added to the default profile. However, any users who are synchronized after the default profile is created are added to the default profile.
Step 5 Enter the following information:
Field Description Inbox Folder Enter the name of the folder on the mailstore server in which new messages are stored. Only change this value if the mailstore server uses a different folder name from the default folder.
Default folder: INBOX
Trash Folder Enter the name of the folder on the mailstore server in which deleted messages are stored. Only change this value if the mailstore server uses a different folder name from the default folder.
Default folder: Deleted Items
Polling Interval Enter the time (in seconds) that can elapse between polls of the IMAP server for new voice messages, when IDLE is not supported by the mailstore or when a connection drops.
Default value: 60
Permitted Values: 60-900
Allow dual folder mode This dual folder setting is turned on by default for use with mailstores that support the IMAP UIDPLUS extensions (RFC 2359 and 4315). By default, the Client Services Framework (CSF) detects if UIDPLUS is not supported and automatically reverts to Single Folder mode.
Turn off this setting if you know that UIDPLUS is not supported and you want to force the system to use Single Folder mode.
Default setting: On
The Microsoft Exchange 2007 server does not support UIDPLUS extensions.
Step 6 Select Add Users to Profile. Step 7 Use the Find and List Users window to find and select users, and select Add Selected to add users to the profile. Step 8 Select Save.
Preparing user instructions
Send an email message with the information that your users need to use Unified Presence and Unified Communications Manager in Jabber for iPad. The information includes the following:
- Directions to download and install the app, named "Cisco Jabber for iPad," from the App Store
- Credentials for the user's accounts:
- Directions to set up accounts in this order:
- Select after users start the application on their iPad devices
- Set up Unified CM from Settings in the application.
If users sign in to their Unified CM accounts first, they cannot set up Unified Presence in the application.
- Instructions for connecting the device to the corporate Wi-Fi connection. This process is independent of Jabber for iPad.
- Instructions for setting up VPN (Virtual Private Network) access on the device, if you allow users to use Jabber for iPad through VPN connections. This process is independent of Jabber for iPad.
- Directions to access the FAQs, which users can view by selecting
- Anything else you may want to communicate with your users