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Setup for Unified Presence and Unified Communications Manager

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Setup for Unified Presence and Unified Communications Manager

Contents

Setup for Unified Presence and Unified Communications Manager

This chapter describes how you can set up Jabber for iPad using Unified Presence and Unified Communications Manager.

Specifying Unified Presence settings

Follow these steps.


    Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Settings.

    Step 2   Enter the information described in this table:
    Field Setting
    CSF certificate directory (relative to CSF install directory)

    This field applies only if the Client Services Framework (CSF) requires you to import security certificates to authenticate with LDAP, web conferencing, and CCMCIP. For most deployments, you do not need to import security certificates.

    You only need to import security certificates for CSF to trust in the following scenarios:

    • You use a signed certificate for Cisco Unified Communications Manager Tomcat instead of the default self-signed certificate.
    • You want CSF to connect to the LDAP server via LDAPS.
    • You use a signed certificate for Cisco Unity Connection Tomcat instead of the default self-signed certificate.

    If you must specify a value, specify the directory that contains the security certificates as an absolute path. If you do not specify a directory, CSF looks for the certificates in the default directory and trusts any certificates in that location.

    Default Setting: Not set

    Credentials source for voicemail service If user credentials for the voicemail service are shared with another service, select the appropriate service. The user credentials automatically synchronize from the service that you select.

    Default Setting: Not set

    Tip   

    If this value is set to Not set, users need to enter their credentials in Jabber for iPad.

    Credentials source for web conferencing service If user credentials for the meeting service are shared with another service, select the appropriate service. The user credentials automatically synchronize from the service that you select.

    Default Setting: Not set

    Tip   

    If this value is set to Not set, users need to enter their credentials manually in the application.

    Maximum message size Enter the allowed size limit for instant messages, in bytes.
    Allow cut & paste in instant messages Check this check box to allow users to cut and paste in their chat messages.

    Default Setting: On

    Step 3   Select Save.

    Starting essential services

    Start the following Cisco Unified Presence Extensible Communication Platform (XCP) services on all Unified Presence nodes in all clusters:

    • Cisco Unified Presence XCP Authentication Service
    • Cisco Unified Presence XCP Connection Manager

    You may also start these Unified Presence XCP services on all Unified Presence nodes in all clusters, depending on what features you want to make available:

    • Cisco Unified Presence XCP Text Conference Manager, for group chat
    • Cisco Unified Presence XCP SIP Federation Connection Manager, to support federation services with third-party applications that use SIP
    • Cisco Unified Presence XCP XMPP Federation Connection Manager, to support federation services with third-party applications that use XMPP
    • Cisco Unified Presence XCP Counter Aggregator, if you want system administrators to be able to view statistical data on XMPP components
    • Cisco Unified Presence XCP Message Archiver, for automatic archiving of all instant messages

    Note


    Read the documentation for any feature that you are setting up before you turn on the related services. Additional work might be required.


    Additionally, perform this procedure in Unified Communications Manager:


      Step 1   Select Cisco Unified Serviceability > Tools > Control Center - Network Services.

      Step 2   Select the desired Cisco Unified Presence server from the Server list box.
      Step 3   Select Go.
      Step 4   Confirm that the Cisco UP XCP Router service is running.
      Step 5   If the Cisco UP XCP Router service is not running, do the following:
      1. Select the radio button next to the Cisco UP XCP Router service in the CUP Services section.
      2. Select OK.
      Step 6   Select Cisco Unified Serviceability > Tools > Service Activation.
      Step 7   Select the desired Cisco Unified Presence server from the Server list box.
      Step 8   Select Go.
      Step 9   Select Cisco UP XCP Directory Service.
      Step 10   Select Save.

      Firewall requirements

      For Jabber for iPad to work properly, set up hardware firewalls to allow the ports to carry traffic for the application. Hardware firewalls are network devices that provide protection from unwanted traffic at an organizational level. This table lists the ports required for the deployments of Unified Communications Manager and Unified Presence. These ports must be open on all firewalls for the application to function properly.

      Port Protocol Description
      Inbound
      16384-32766 UDP Receives Real-Time Transport Protocol (RTP) media streams for video and audio. You set up these ports in Unified CM.
      Outbound
      69 TFTP Connects to the Trivial File Transfer Protocol (TFTP) server to download the TFTP file
      80, 7080, and 6970 HTTP Connects to services such as WebEx Connect for meetings and Cisco Unity Connection for voicemail features

      If no port is specified in a TFTP server address, Jabber for iPad will try port 6970 to obtain phone setup files and dial rule files.

      5060 UDP/TCP Provides Session Initiation Protocol (SIP) call signaling
      5061 TCP Provides secure SIP call signaling
      8443 TCP Connects to the Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently assigned devices
      16384-32766 UDP UDP Sends RTP media streams for video and audio
      143 IMAP (TCP/TLS) Connects to Unity Connection to retrieve and manage the voice messages
      389 TCP Connects to the LDAP server for contact searches
      443

      8443

      TCP

      HTTPS

      Connects to services such as WebEx Connect for meetings and Unity Connection for voicemail features
      8443 HTTPS Connects to the User Data Services (UDS) for contact searches in Unified CM
      636 LDAPS Connects to the secure LDAP server for contact searches
      993 IMAP (SSL) Connects to Unity Connection to retrieve and manage the voice messages
      7993 IMAP (TLS) Connects to Unity Connection to retrieve and manage the voice messages

      Setting up directory search, IM, and availability

      Review the following topics to set up IM and availability.

      Setting up LDAP servers

      Perform this task in Unified Presence.

      Before You Begin

      Do the following:

      • Set up the LDAP attribute map
      • Obtain the hostnames or IP addresses of the LDAP directories

        Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > LDAP Server.
        Step 2   Select Add New.
        Step 3   Enter the LDAP server name.
        Step 4   Enter an IP address or an FQDN (Fully Qualified Domain Name) of the LDAP server.
        Step 5   Specify the port number used by the LDAP server. The defaults are:
        • TCP—389
        • TLS—636

        Check the LDAP directory documentation or the LDAP directory configuration for this information.

        Step 6   Select TCP or TLS for the protocol type.
        Step 7   Select Save.

        Setting up secure connection between Unified Presence and LDAP directory

        Before You Begin

        Enable SSL for LDAP on Unified Communications Manager, and upload the LDAP directory certificate to Unified Communications Manager.


          Step 1   Select Cisco Unified OS Administration > Security > Certificate Management.
          Step 2   Select Upload Certificate.
          Step 3   Select directory–trust from the Certificate Name menu.
          Step 4   Browse and select the LDAP server certificate from your local computer.
          Step 5   Select Upload File.
          Step 6   Restart the Tomcat service from the CLI using this command: utils service restart Cisco Tomcat

          Creating LDAP profiles and adding users

          Jabber for iPad connects to an LDAP server on a per-search basis. If the connection to the primary server fails, the application attempts the first backup LDAP server, and if it is not available, it then attempts to connect to the second backup server. The application also periodically attempts to return to the primary LDAP server. If an LDAP query is in process when the system fails over, the next available server completes this LDAP query.

          Before You Begin

          Do the following:

          • Specify the LDAP server names and addresses
          • You must create the LDAP profile before you can add Cisco Jabber for iPad users to the profile.

            Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > LDAP Profile.
            Step 2   Select Add New.
            Step 3   Enter information in the fields.
            Field Setting
            Name Enter the profile name limited to 128 characters.
            Description Optional. Enter a description limited to 128 characters.
            Bind Distinguished Name

            Optional. Enter the administrator-level account information limited to 128 characters. This is the distinguished name with which you bind for authenticated bind.

            The syntax for this field depends on the type of LDAP server that you deploy. For details, see the LDAP server documentation.

            Anonymous Bind Optional. Uncheck this option to use the user credentials to sign in to this LDAP server.

            For non-anonymous bind operations, Jabber for iPad receives one set of credentials. If configured, these credentials must be valid on the backup LDAP servers.

            Note   

            If you check Anonymous Bind, users can sign in anonymously to the LDAP server with read-only access. Anonymous access might be possible on your directory server, but Cisco does not recommend it. Instead, create a user with read-only privileges on the same directory where the users to be searched are located. Specify the directory number and password in Unified Presence for the application to use.

            Password Optional. Enter the LDAP bind password limited to 128 characters. This is the password for the administrator-level account that you provided in the Bind Distinguished Name string to allow users to access this LDAP server.
            Confirm Password Reenter the password you entered in Password.
            Search Context Optional. Enter the location where you set up all the LDAP users. This location is a container or directory. The name is limited to 256 characters. Use only a single OU/LDAP search context.
            Recursive Search Optional. Check to perform a recursive search of the directory starting at the search base.
            Primary LDAP Server and Backup LDAP Server Select the primary LDAP server and optional backup servers.
            Add Users to Profile Select the button to open the Find and List Users window. Select Find to populate the search results fields. Alternatively, search for a specific user and select Find. To add users to this profile, select the users, and select Add Selected.
            Step 4   Select Save.

            Setting up LDAP attribute map

            Before You Begin

            Set up the LDAP attribute map on Unified Presence where you enter LDAP attributes for your environment and map them to the given Jabber for iPad attributes.

            If you want to use LDAP to store your employee profile photos, use a third-party extension to upload the photo files to the LDAP server or extend the LDAP directory server schema by other means to create an attribute that the LDAP server can associate with an image.

            For Jabber for iPad to display profile photos, in the LDAP attribute map, map the Jabber for iPad "Photo" value to the appropriate LDAP attribute.


            Note


            • Contact photos may be cropped when they are displayed in Jabber for iPad.
            • The UPC UserID setting in the LDAP attribute map must match the Unified Communications Manager user ID. This mapping allows a user to add a contact from LDAP to the contact list in Cisco Jabber for iPad. This field associates the LDAP user with the corresponding user on Unified Communications Manager and Unified Presence.
            • You can map an LDAP field to only one Cisco Jabber field.


              Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Settings.
              Step 2   Select a supported LDAP server from Directory Server Type.

              The LDAP server populates the LDAP attribute map with Cisco Jabber user fields and LDAP user fields.

              Step 3   If necessary, make modifications to the LDAP field to match your specific LDAP directory.

              The values are common to all LDAP server hosts. Note the following LDAP directory product mappings:

              Product LastName Mapping UserID Mapping
              Microsoft Active Directory SN sAMAccountName
              OpenLDAP SN uid
              Step 4   Select Save.
              Tip   

              If you want to stop using the current attribute mappings and use the factory default settings, select Restore Defaults.


              Indexing Active Directory attributes

              Index these Active Directory attributes:

              • sAMAccountName
              • displayName
              • mail
              • msRTCSIP-PrimaryUserAddress

              In addition, index any attributes that are used for contact resolution. For example, you might need to index these attributes:

              • telephoneNumber
              • Any other directory phone number attributes that are used to find contacts, depending on the value of the DisableSecondaryNumberLookups key
              • ipPhone, if this attribute is used in your environment

              Specifying LDAP authentication settings

              The LDAP authentication feature enables Unified Communications Manager to authenticate user passwords against the corporate LDAP directory.


              Note


              LDAP authentication does not apply to the passwords of application users; Unified CM authenticates application users in its internal database.


              Before You Begin

              Turn on LDAP synchronization in Unified CM.


                Step 1   Select Cisco Unified Communications Manager Administration > System > LDAP > LDAP Authentication.
                Step 2   Check Use LDAP Authentication for End Users.
                Step 3   Specify the LDAP authentication settings.
                Step 4   Specify the LDAP server hostname or IP address and port number.
                Note   

                To use Secure Socket Layer (SSL) to communicate with the LDAP directory, check Use SSL.

                Step 5   Select Save.
                Tip   

                If you set up LDAP over SSL, upload the LDAP directory certificate to Unified CM.


                Setting up LDAP synchronization for user provisioning

                Perform this task in Unified Communications Manager.

                LDAP synchronization uses the Cisco Directory Synchronization (DirSync) tool on Unified Communications Manager to synchronize information (either manually or periodically) from a corporate LDAP directory. When you turn on the DirSync service, Unified CM automatically provisions users from the corporate directory. Unified CM still uses its local database, but turns off its facility to allow you to create user accounts. You use the LDAP directory interface to create and manage user accounts.

                Before You Begin
                • Ensure that you install the LDAP server before you attempt the LDAP-specific configuration on Unified Communications Manager.
                • Understand that LDAP synchronization does not apply to application users Cisco Unified Communications Manager. You must manually provision application users in the Unified Communications Manager Administration interface.
                • Activate and start the Cisco DirSync service on Unified Communications Manager.

                  Step 1   Select Cisco Unified Communications Manager Administration > System > LDAP > LDAP System.
                  Step 2   Select Add New.
                  Step 3   Set up the LDAP server type and attribute.
                  Step 4   Select Enable Synchronizing from LDAP Server.
                  Step 5   Click Save.
                  Step 6   Select Cisco Unified Communications Manager Administration > System > LDAP > LDAP Directory.
                  Step 7   Select Add New.
                  Step 8   Set up these items:
                  • LDAP directory account settings
                  • User attributes to be synchronized
                  • Synchronization schedule
                  • LDAP server hostname or IP address and port number
                  Step 9   Check Use SSL if you want to use Secure Socket Layer (SSL) to communicate with the LDAP directory.
                  Step 10   Click Save.
                  Tip   
                  • If you configure LDAP over SSL, upload the LDAP directory certificate onto Unified Communications Manager.
                  • See the LDAP directory content in the Unified Communications Manager SRND for information on the account synchronization mechanism for specific LDAP products and general best practices for LDAP synchronization.

                  Turning on or off IM policy

                  This procedure describes how to turn on or off IM features for all IM applications in a Unified Presence cluster. IM features are turned on by default in Unified Presence.


                  Caution


                  If you turn off IM features in Unified Presence, all group chat functionality (ad hoc and persistent chat) will not work in Unified Presence. Cisco recommends that you do not turn on the Cisco UP XCP Text Conference service or set up an external database for persistent chat in Unified Presence.



                    Step 1   Select Cisco Unified Presence Administration > Messaging > Settings.
                    Step 2   Select Enable instant messaging.
                    Note   
                    • If you turn on this setting, users can send and receive IMs.
                    • If you turn off this setting, users cannot send or receive IMs. Users can use IM only for availability and phone operations.
                    Step 3   Select Save.
                    Step 4   Restart the Cisco UP XCP Router service.

                    Specifying IM policy settings

                    You can specify IM policy settings by following these steps.


                      Step 1   Select Cisco Unified Presence Administration > Presence > Settings.
                      Step 2   Turn on or off automatic authorization for viewing availability.
                      If you want to… Do this…
                      Turn on automatic authorization so that Unified Presence automatically authorizes all availability subscription requests it receives from Jabber for iPad users in the local enterprise Check Allow users to view the availability of other users without being prompted for approval.
                      Turn off automatic authorization so that Unified Presence sends all availability subscriptions to where the user is prompted to authorize or reject the subscription Uncheck Allow users to view the availability of other users without being prompted for approval.
                      Step 3   Select Cisco Unified Presence Administration > Messaging > Settings.
                      Step 4   Turn on or off these global settings:
                      If you want to… Do this…
                      Globally turn off instant messaging services Uncheck Enable instant messaging.
                      Globally turn on offline instant messaging Uncheck Suppress Offline Instant Messaging.
                      Step 5   Select Save.
                      Step 6   Restart the Cisco UP XCP Router service.

                      Setting up URL strings to fetch contact pictures from web server

                      You can set up a parameterized URL string in the Photo field in the LDAP attribute map so that Jabber for iPad can fetch pictures from a web server instead of from the LDAP server. The URL string must contain an LDAP attribute with a query value containing a piece of data that uniquely identifies the photo of the user. Cisco recommends that you use the User ID attribute. However, you can use any LDAP attribute whose query value contains a piece of data that uniquely identifies the photo of the user.

                      Cisco recommends that you use %%<userID>%% as the substitution string. For example:

                      • http://mycompany.example.com/photo/std/%%uid%%.jpg
                      • http://mycompany.example.com/photo/std/%%sAMAccountName%%.jpg

                      You must include the double percent symbols in this string, and they must enclose the name of the LDAP attribute to substitute. Jabber for iPad removes the percent symbols and replaces the parameter inside with the results of an LDAP query for the user whose photo it resolves.

                      For example, if a query result contains the attribute "uid" with a value of "johndoe," then a template such as http://mycompany.com/photos/%%uid%%.jpg creates the URL http://mycompany.com/photos/johndoe.jpg. Jabber for iPad attempts to fetch the photo.

                      This substitution technique works only if Jabber for iPad can use the results of the query and can insert it into the template you specify above to construct a working URL that fetches a JPG photo. If the web server that hosts the photos in a company requires a POST (for example, the name of the user is not in the URL) or uses some other cookie name for the photo instead of the username, this technique does not work.


                      Note


                      • Limit a URL length to 50 characters.
                      • Jabber for iPad does not support authentication for this query; the photo must be retrievable from the web server without credentials.

                      Setting up CTI gateway profiles

                      Create the computer telephony interface (CTI) gateway profiles in Cisco Unified Presence Administration and assign primary and backup servers for redundancy.

                      Before You Begin

                      Review the following:

                      • Specify the CTI gateway names and addresses by going to Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CTI Gateway Server before you can select the servers as primary or backup servers in this procedure.
                      • Unified Presence dynamically creates a TCP-based CTI gateway profile based on the hostname of Unified CM. Before using this profile, verify that Unified Presence and Jabber for iPad can ping Unified CM by the DNS name. If they cannot contact the server, you need to add the IP address of Unified CM by going to Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CTI Gateway Server. You do not need to delete the host profiles that are created automatically.
                      • If you previously set up Unified CM with an IP address through the Cisco Unified Communications Manager Administration > System > Server menu, Unified Presence dynamically creates a TCP-based CTI gateway profile based on that address. The fields you see by going to Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CTI Gateway Profile are automatically populated, and you need to only add users to the default CTI TCP profile that is created (See step 3.).

                        Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CTI Gateway Profile.
                        Step 2   Search for the CTI gateway profile in the Find and List CTI Gateway Profiles window.

                        If the CTI gateway profile is found, no further action is required from you.

                        Step 3   If the CTI gateway profile is not found, select Add New.
                        Step 4   Enter the following information into the fields.
                        Field Setting
                        Name Enter the profile name.
                        Description Enter a profile description.
                        Primary CTI Gateway Server and Backup CTI Gateway Server Select a primary server and a backup server.
                        Make this the Default CTI Gateway Profile for the System

                        Check this option if you want any new users that are added to the system to be placed automatically into this default profile.

                        Users who are already synchronized to Unified Presence from Unified Communications Manager are not added to the default profile. However, once the default profile is created, any users synchronized after that are added to the default profile.

                        Step 5   Select Add Users to Profile.
                        Step 6   Use the Find and List Users window to find and select users.
                        Step 7   Select Add Selected to add users to the profile.
                        Step 8   Select Save in the main CTI Gateway Profile window.

                        Turning on control of iPad as a phone

                        Allow your users to control their devices as a phone by following these steps.


                          Step 1   Select User Management > End User in Cisco Unified Communications Manager Administration.
                          Step 2   Search for and select the user you want to add.
                          Step 3   Select Add to User Group in the Permissions Information section.
                          Step 4   Search for "Standard CTI" in the Find and List User Groups window.
                          Step 5   Select Standard CTI Enabled.

                          If the user's phone is a Cisco Unified IP Phone 6900, 8900 or 9900 series model, also select Standard CTI Allow Control of Phones supporting Xfer and conf.

                          Step 6   Select Add Selected.
                          Step 7   Select Save.

                          Installing Cisco Options Package (COP) file for devices

                          To make Jabber for iPad available as a device in Unified Communications Manager, install a device-specific Cisco Options Package (COP) file on all your Unified CM servers.

                          General information about installing COP files is available in the “Software Upgrades” chapter in the Cisco Unified Communications Operating System Administration Guide for your release at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.

                          Important:

                          Perform this procedure at a time of low usage because it may interrupt service.


                            Step 1   Download the device COP file for iPad at http://www.cisco.com/cisco/software/navigator.html?mdfid=280443139&flowid=29241.
                            Step 2   Place the COP file on an FTP or SFTP server that is accessible from your Unified CM servers.
                            Step 3   Install the COP file on the Publisher server in your Unified CM cluster by following these steps:
                            1. Select Cisco Unified OS Administration in the Navigation drop-down list and then select Go.
                            2. Select Software Upgrades > Install/Upgrade.
                            3. Specify the location of the COP file and provide the required information.

                              For more information, see the online help.

                            4. Select Next.
                            5. Select the device COP file.
                            6. Select Next.
                            7. Follow the instructions on the screen.
                            8. Select Next.

                              Wait for the process to be completed. This process may take some time.

                            9. Reboot Unified CM at a time of low usage.
                            10. Restart the Cisco Tomcat service on the Unified CM server.

                              This step, which clears the Tomcat image cache, is required for the device icon to display properly on the device list page in Unified CM.

                            11. Enter this command from the CLI: utils service restart Cisco Tomcat
                            12. Let the system fully return to service.
                            Important:

                            To avoid interruptions in service, ensure that each server has returned to active service before you perform this procedure on another server.

                            Step 4   Install the COP file on each Subscriber server in the cluster. Use the same process you use for the Publisher, including rebooting the server.

                            Setting up a dedicated SIP profile

                            Set up a dedicated SIP profile that allows Jabber for iPad to stay connected to Unified Communications Manager if the application is running in the background.


                              Step 1   Sign in to Cisco Unified CM Administration.
                              Step 2   Select Device > Device Settings > SIP Profile.
                              Step 3   Create a SIP profile or copy an existing SIP profile.

                              You can name the profile "Standard iPad SIP Profile."

                              Step 4   In the Parameters Used in Phone section, enter these values:
                              • Timer Register Delta (seconds)—60
                              • Timer Keep Alive Expires (seconds)—660
                              • Timer Subscribe Expires (seconds)—660
                              Step 5   Select Save.

                              What to Do Next

                              Select this SIP profile for all user devices running Jabber for iPad.

                              Adding user device

                              Add a user device to your Unified Communications Manager server and verify the setup.

                              Before You Begin

                              Perform these tasks:


                                Step 1   Sign in to Unified CM Administration.
                                Step 2   Select Device > Phone.
                                Step 3   Select Add New.
                                Step 4   Select Cisco Jabber for iPad in the drop-down list and then select Next.
                                Step 5   Enter the information described in this table:
                                Parameter Description
                                Device Information
                                Device Name A device name
                                • represents only one device. If a user has Jabber for iPad on multiple devices, set up each device with a different device name.
                                • must start with TAB, followed by up to 15 uppercased or numeric characters. Example: TABJOHND.
                                • can contain dot (.), dash (–), or underscore (_).
                                Phone Button Template Select Standard Jabber for iPad.
                                Protocol Specific Information
                                Device Security Profile Select Cisco Jabber for iPad – Standard SIP Non-Secure Profile.
                                SIP Profile Select the SIP profile you created. For details, see Setting up a dedicated SIP profile.
                                Product Specific Configuration Layout
                                Enable LDAP User Authentication If you select Enabled, be sure to instruct the users to also turn on LDAP User Authentication in the application.
                                LDAP Username Specify needed LDAP settings so that they are automatically entered in the application. For details, see Specifying directory search settings.
                                LDAP Password
                                LDAP Server
                                LDAP Search Base
                                LDAP Field Mappings
                                Enable LDAP SSL If you select Enabled, be sure to instruct the users to also turn on Use SSL in the application.
                                Voicemail Username Specify voicemail settings so that they are automatically entered in the application. For details, see Setting up visual voicemail.
                                Voicemail Server
                                Voicemail Message Store Username
                                Voicemail Message Store
                                Cisco Usage and Error Tracking Select the level of usage information that is available to Cisco. For more information, see Usage and error tracking.
                                Video Capabilities Select Enabled if you want to turn on video for the users.
                                Note    You will specify other settings when you set up other features.
                                Step 6   Select Save.
                                Step 7   Select Apply Config.
                                Step 8   Select [Line n] - Add a new DN.
                                Step 9   Enter the directory number of this device.
                                Step 10   If this device is a standalone device (not sharing a DN with a desk phone), specify these settings to forward calls when the application is not running and connected to the network so callers do not receive an error message:
                                • Forward Unregistered Internal
                                • Forward Unregistered External

                                For more information about these settings, see the online help in Unified CM.

                                Step 11   Set the No Answer Ring Duration to 24 seconds to allow time for the application to ring before calls go to voicemail.

                                See general restrictions in the online help in Unified CM.

                                Step 12   Specify other settings as appropriate for your environment.
                                Step 13   Select Save.
                                Step 14   Associate the device that you just created with the user by following these steps:
                                1. Select User Management > End User.
                                2. Search for and select the user.
                                3. In the Device Information section, select Device Association.
                                4. Check the device that you want to associate with the user.
                                5. Select Save Selected/Changes.
                                Step 15   If this user has a desk phone, select the desk phone as the Primary User Device.
                                Step 16   If the device is a standalone device that runs without an associated desk phone, you may need to enter other information that is standard for all devices in your system.

                                What to Do Next

                                Verify your setup by performing these tasks:

                                • Ensure that the iPad device is connected to the corporate Wi-Fi network. Verify that you can access a web page on your corporate intranet using the browser on the device.
                                • Start Jabber for iPad and enter the username (or email address), password, and TFTP server address for the device you just added.
                                • Test basic voice features in Jabber for iPad, such as making, holding, and transferring calls.

                                Setting up proxy listener and TFTP addresses

                                Cisco recommends that you use TCP to communicate with the proxy server. If you use UDP to communicate with the proxy server, availability information of the contacts in Jabber for iPad might be unavailable for large contact lists.

                                Before You Begin

                                Obtain the host names or IP addresses of the TFTP servers.


                                  Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Settings.
                                  Step 2   Select the Proxy Listener Default Cisco SIP Proxy TCP Listener.
                                  Step 3   Assign the primary (required) and backup (optional) TFTP server addresses in the fields provided. You can enter an IP address or an FQDN (Fully Qualified Domain Name).
                                  Step 4   Select Save.

                                  Setting up visual voicemail

                                  Before You Begin

                                  Perform these tasks:


                                    Step 1   Sign in to Cisco Unified CM Administration.
                                    Step 2   Go to the device page for the user.
                                    Step 3   In the Product Specific Configuration Layout section, enter these voicemail settings:
                                    Setting Description
                                    Voicemail Username Enter the unique username for voicemail access for this user.
                                    Voicemail Server (include the port) For the voicemail server, enter the hostname or IP address.

                                    Use the format Servername.YourCompany.com:portnumber.

                                    Voicemail Message Store Username Enter the username for the voicemail message store.
                                    Voicemail Message Store For the voicemail message store, enter the hostname or IP address. This may be the same as the voicemail server.

                                    Use the format YourVoiceMessageStoreServer.yourcompany.com:portnumber.

                                    Step 4   Select Save.

                                    What to Do Next

                                    Test your voicemail by performing these tasks:

                                    1. Delete the existing voicemail account, if applicable, in Jabber for iPad and then restart the application.
                                    2. Sign in using your Unified Communications Manager account.
                                    3. When prompted for voicemail setup, enter or confirm the settings.
                                    4. Tap Save, even if you make no changes.
                                    5. Test the voicemail features.

                                    Setting up voicemail server names and addresses on Unified Presence

                                    Specify voicemail settings on Unified Presence so that Jabber for iPad can interact with the voice message web service (VMWS) on Cisco Unity Connection. The VMWS service enables the application to move deleted voicemail messages to the correct location. This service also provides message encryption capabilities to support secure messaging.

                                    Before You Begin

                                    Perform these tasks:

                                    • Ensure that the voicemail server is set up.
                                    • Obtain the hostname or IP address of the voicemail server. You might need to specify more than one hostname to provide services for the number of users in your environment.

                                      Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Voicemail Server.
                                      Step 2   Select Add New.
                                      Step 3   Select Unity Connection from the Server Type menu
                                      Step 4   Enter the Cisco Unity Connection server name.
                                      Step 5   Enter the hostname or the IP address of the voicemail server.
                                      Step 6   Enter 443 for the Web Service Port value.
                                      Step 7   Select HTTPS in Web Service Protocol menu.
                                      Step 8   Select Save.

                                      Setting up mailstore server names and addresses on Unified Presence

                                      Set up Unified Presence with mailstore information so that Jabber for iPad can connect to the mailstore. The application uses IMAP to download messages.

                                      Cisco Unity Connection usually provides a mailstore and hosts the mailstore on the same server.

                                      This table describes the protocols you can use for voicemail messages and the security features the protocols implement for voicemail messages:
                                      Protocol Description
                                      SSL Uses a secure socket to encrypt usernames, passwords, and voicemail messages
                                      TCP Sends usernames, passwords, and voicemail messages in clear text
                                      TLS Uses the STARTTLS verb of IMAP to encrypt usernames, passwords, and voicemail messages
                                      Before You Begin

                                      Perform these tasks:

                                      • Obtain the hostname or IP address of the mailstore server.
                                      • Provision mailstore servers before you can add the servers to the voicemail profiles.

                                        Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Mailstore.
                                        Step 2   Select Add New.
                                        Step 3   Enter the mailstore server name.
                                        Step 4   Enter the hostname or the IP address of the mailstore server.
                                        Step 5   Specify the IMAP port number set up for the server and the corresponding protocol to use when Jabber for iPad contacts this server:
                                        • SSL—993
                                        • TCP—143
                                        • TLS—143 or 7993
                                        Step 6   Select Save.

                                        Creating voicemail profiles on Unified Presence

                                        Create voicemail profiles before you can add users to the profiles.

                                        Repeat this procedure for each voicemail profile you want to create.

                                        Before You Begin

                                        Perform these tasks:

                                        • Specify voicemail server names and addresses.
                                        • Specify mailstore server names and addresses.

                                          Step 1   Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Voicemail Profile.
                                          Step 2   Select Add New.
                                          Step 3   Enter the profile name and description.
                                          Step 4   Enter the following information:
                                          Field Description
                                          Voice Messaging Pilot The voicemail pilot number is the directory number that a user dials to access their voice messages. Each pilot number can belong to a different voice-messaging system.

                                          Select one of these options:

                                          • Number—Select the voicemail pilot number for the system. This is the same as the number specified in the Voice Mail > Voice Mail Pilot menu in Unified Communications Manager Administration.
                                          • No Voice Mail—Select this option if you do not want to send unanswered incoming calls to voicemail.
                                          Primary Voicemail Server Select a primary server. Select one of the voicemail servers you specified.
                                          Backup Voicemail Server Enter the name of your backup voicemail server. If you do not want a backup voicemail server, select None.
                                          Primary Mailstore Select the primary mailstore server. Select one of the mailstore servers you specified.
                                          Backup Mailstore Enter the name of your backup mailstore server. If you do not want a backup voicemail server, select None.
                                          Make this the default Voicemail Profile for the system Check this option if you want new users to be automatically added to the default profile.

                                          Users who are already synchronized to Unified Presence from Unified CM are not added to the default profile. However, any users who are synchronized after the default profile is created are added to the default profile.

                                          Step 5   Enter the following information:
                                          Field Description
                                          Inbox Folder Enter the name of the folder on the mailstore server in which new messages are stored. Only change this value if the mailstore server uses a different folder name from the default folder.

                                          Default folder: INBOX

                                          Trash Folder Enter the name of the folder on the mailstore server in which deleted messages are stored. Only change this value if the mailstore server uses a different folder name from the default folder.

                                          Default folder: Deleted Items

                                          Polling Interval Enter the time (in seconds) that can elapse between polls of the IMAP server for new voice messages, when IDLE is not supported by the mailstore or when a connection drops.

                                          Default value: 60

                                          Permitted Values: 60-900

                                          Allow dual folder mode This dual folder setting is turned on by default for use with mailstores that support the IMAP UIDPLUS extensions (RFC 2359 and 4315). By default, the Client Services Framework (CSF) detects if UIDPLUS is not supported and automatically reverts to Single Folder mode.

                                          Turn off this setting if you know that UIDPLUS is not supported and you want to force the system to use Single Folder mode.

                                          Default setting: On

                                          Note   

                                          The Microsoft Exchange 2007 server does not support UIDPLUS extensions.

                                          Step 6   Select Add Users to Profile.
                                          Step 7   Use the Find and List Users window to find and select users, and select Add Selected to add users to the profile.
                                          Step 8   Select Save.

                                          Preparing user instructions

                                          Send an email message with the information that your users need to use Unified Presence and Unified Communications Manager in Jabber for iPad. The information includes the following:

                                          • Directions to download and install the app, named "Cisco Jabber for iPad," from the App Store
                                          • Credentials for the user's accounts:
                                            • username or email address and the server address for the Unified Presence account
                                            • username or email address and the TFTP server address for the Unified CM account
                                          • Directions to set up accounts in this order:
                                            1. Select Select Account > Unified Presence after users start the application on their iPad devices
                                            2. Set up Unified CM from Settings in the application.

                                            Caution


                                            If users sign in to their Unified CM accounts first, they cannot set up Unified Presence in the application.


                                          • Instructions for connecting the device to the corporate Wi-Fi connection. This process is independent of Jabber for iPad.
                                          • Instructions for setting up VPN (Virtual Private Network) access on the device, if you allow users to use Jabber for iPad through VPN connections. This process is independent of Jabber for iPad.
                                          • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
                                          • Anything else you may want to communicate with your users