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Setup for Cisco WebEx Messenger and Cisco Unified Communications Manager

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Setup for Cisco WebEx Messenger and Cisco Unified Communications Manager

Setup for Cisco WebEx Messenger and Cisco Unified Communications Manager

This chapter describes how you can set up Cisco Jabber for iPad by using the Cisco WebEx Messenger Administration Tool and Cisco Unified Communications Manager.

Setting Up with the Cisco WebEx Messenger Administration Tool

The Cisco WebEx Messenger Administration Tool allows you to specify settings for instant messaging (IM), availability, and integration with Cisco Unified Communications Manager. To learn how to use this tool, see the Cisco WebEx Messenger Administration Guide at http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm.

Cisco recommends that you perform the tasks in this order.


Note


This is a list of high-level tasks that may not include every aspect of your setup. Go to the individual links for more information.

If a user already has both Cisco WebEx Messenger and Cisco Unified Communications Manager set up in the desktop application, the settings automatically take effect in Cisco Jabber for iPad.


Procedure
    Step 1   Specify organization information.

    Go to http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm?toc.htm?17382.htm.

    Step 2   Create and provision users.

    Go to http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm?toc.htm?cs_​user.htm .

    Step 3   Set up IM and availability.

    Go to http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm?toc.htm?17169.htm.

    Step 4   Set up telephony services.

    Go to http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm?toc.htm?18648.htm.

    Note   

    Cisco recommends deploying Cisco Unified Communications Manager with a Fully Qualifed Domain Name (FQDN) when setting up telephony services. If you deploy Cisco Unified Communications Manager with an IP address when setting up telephony services, extra configuration is required to enable the Connect on Demand VPN feature. Refer to the appropriate Cisco Unified Communications Manager documentation for information on using a FQDN.

    Step 5   Set up voicemail.

    Go to http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm?toc.htm?cs_​visual_​voicemail.htm.

    Note   

    If voicemail parameters are configured in both the Cisco WebEx Messenger Administration Tool and the Product Specific Configuration on Cisco Unified Communications Manager, Cisco Jabber for iPad will use the configuration in Cisco Unified Communications Manager and ignore the voicemail settings in Cisco WebEx Messenger Administration Tool.

    Step 6   Set up meetings.

    Go to http:/​/​www.webex.com/​webexconnect/​orgadmin/​help/​index.htm?toc.htm?17386.htm.


    Cisco Unified Communications Manager Setup in Combined Deployment

    When setting up Cisco Unified Communications Manager for the combined deployment of Cisco WebEx Messenger and Cisco Unified Communications Manager, use the same procedure described in the chapter for the Cisco Unified Communications Manager only deployment. See Setup for Cisco Unified Communications Manager.

    Preparing User Instructions

    Send an email message with the information that your users need to use Cisco WebEx Messenger and Cisco Unified Communications Manager in Cisco Jabber for iPad. The information includes the following:

    • Directions to download and install the app, named Cisco Jabber for iPad, from the App Store
    • Credentials for the user's accounts:
      • email address for the Cisco WebEx Messenger account
      • username or email address and the TFTP server address for the Cisco Unified Communications Manager account
    • Directions to set up accounts in this order:
      1. Directions to input email address after the user starts the application on their iPad.
      2. Set up Cisco Unified Communications Manager from Settings in the application.

      Caution


      If users sign in to their Cisco Unified Communications Manager accounts first, they cannot set up Cisco WebEx Messenger in the application.


    • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
    • Anything else you may want to communicate with your users