Cisco Jabber Video for iPad 9.3.4 Administration Guide
Prepare user instructions
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Prepare user instructions

This section contains information on preparing instructions for application users.


Note


It will not be necessary to provide information such as server addresses if you have configured DNS SRV as outlined in Set up Simple Sign-In using DNS SRV. Administrators will still have to provide other information such as user names, passwords, and email addresses regardless of the configuration chosen.


Cisco WebEx Messenger

Send an email message with the information that your users need to sign in to Cisco Jabber Video for iPad. The information includes the following:

  • Directions to download and install the app, named Cisco Jabber Video for iPad from the App Store
  • Email address for the user's account
  • Directions to input email address after the user starts the application on their iPad
  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you may want to communicate with your users

Cisco WebEx Messenger and Cisco Unified Communications Manager

Send an email message with the information that your users need to use Cisco WebEx Messenger and Cisco Unified Communications Manager in Cisco Jabber Video for iPad. The information includes the following:

  • Directions to download and install the app, named Cisco Jabber Video for iPad, from the App Store
  • Credentials for the user's accounts:
    • email address for the Cisco WebEx Messenger account
    • username or email address and the TFTP server address for the Cisco Unified Communications Manager account
  • Directions to set up accounts in this order:
    1. Directions to input email address after the user starts the application on their iPad.
    2. Set up Cisco Unified Communications Manager from Settings in the application.

    Caution


    If users sign in to their Cisco Unified Communications Manager accounts first, they cannot set up Cisco WebEx Messenger in the application.


  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you may want to communicate with your users

Cisco WebEx Messenger and Cisco TelePresence Video Communication Server

Send an email message with the information that your users need to use Cisco WebEx Messenger and VCS in Cisco Jabber Video for iPad. For VCS users, send a customized email message from the TMS. The default email template contains a simple message and the username and password.


Note


To learn more about sending account information from the TMS, consult the appropriate documentation:


Your email message should include the following information:

  • Directions to download and install the app, named Cisco Jabber Video for iPad, from the App Store
  • Credentials for the user's accounts:
    • email address for the Cisco WebEx Messenger account
    • username, internal and external server addresses, and SIP domain address for the VCS account If your users are dispersed on different VCS clusters, ensure to communicate the correct server addresses to the different groups of users.
  • Directions to set up accounts in this order:
    1. Directions to input email address after the user starts the application on their iPad.
    2. Set up VCS from Settings in the application.

    Caution


    If users sign in with their VCS accounts first, they cannot set up Cisco WebEx Messenger in the application.


  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you may want to communicate with your users

Cisco Unified Communications Manager

When you finish setting up Cisco Unified Communications Manager, send your users an email message that includes the following information:

  • Directions to download and install the app, named Cisco Jabber Video for iPad, from the App Store
  • The TFTP server address, the user's username or email address, and the optional CCMCIP server address
  • Directions to input email address after the user starts the application on their iPad
  • Instructions for connecting the device to the corporate Wi-Fi network. This process is independent of Cisco Jabber Video for iPad.
  • Instructions for setting up VPN (Virtual Private Network) access on the device, if you allow users to use Cisco Jabber Video for iPad through VPN connections. This process is independent of Cisco Jabber Video for iPad.
  • Instruct whether the users need to turn on Use SSL and LDAP User Authentication from the application Ensure that you have specified all the needed LDAP settings in the Product Specific Configuration Layout section for the user device in Cisco Unified CM Administration so that the settings are automatically entered in the application. For details, see Adding a User Device.
  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you want to communicate with your users

Cisco Unified Presence

When you finish setting up Cisco Unified Presence, send your users an email message that includes the following information:

  • Directions to download and install the app, named Cisco Jabber Video for iPad, from the App Store
  • The user's username or email address
  • Directions to input email address after the user starts the application on their iPad
  • Instructions for connecting the device to the corporate Wi-Fi network. This process is independent of Cisco Jabber Video for iPad.
  • Instructions for setting up VPN (Virtual Private Network) access on the device, if you allow users to use Cisco Jabber Video for iPad through VPN connections. This process is independent of Cisco Jabber Video for iPad.
  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you want to communicate with your users

Cisco Unified Presence and Cisco Unified Communications Manager

Send an email message with the information that your users need to use Cisco Unified Presence and Cisco Unified Communications Manager in Cisco Jabber Video for iPad. The information includes the following:

  • Directions to download and install the app, named Cisco Jabber Video for iPad, from the App Store
  • Credentials for the user's accounts:
    • username or email address and the server address for the Cisco Unified Presence account
    • username or email address and the TFTP server address for the Cisco Unified Communications Manager account
  • Directions to set up accounts in this order:
    1. Directions to input email address after the user starts the application on their iPad.
    2. Set up Cisco Unified Communications from Settings in the application.

    Caution


    If users sign in to their Cisco Unified Communications Manager accounts first, they cannot set up Cisco Unified Presence in the application.


  • Instructions for connecting the device to the corporate Wi-Fi connection. This process is independent of Cisco Jabber Video for iPad.
  • Instructions for setting up VPN (Virtual Private Network) access on the device, if you allow users to use Cisco Jabber Video for iPad through VPN connections. This process is independent of Cisco Jabber Video for iPad.
  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you may want to communicate with your users

Cisco TelePresence Video Communications Server

To provide users with the information they need to use VCS in Cisco Jabber Video for iPad, send a customized email message from the TMS to the users. The default email template contains a simple message and the username and password.

Also include the following information in your email message:

  • The internal and external server addresses. If your users are dispersed on different VCS clusters, ensure to communicate the correct server addresses to the different groups of users.
  • The SIP domain address
  • Directions to input email address after the user starts the application on their iPad
  • Directions to download and install the app, named Cisco Jabber Video for iPad from the App Store
  • Directions to access the FAQs, which users can view by selecting Settings icon > Help > FAQs
  • Anything else you may want to communicate with your users

To learn more about sending account information from the TMS, consult the appropriate documentation: