Persistent Chat Rooms

Persistent chat rooms are now fully supported for mobile clients.

iOS 12

This release includes support for iOS 12.

Resolved Caveats

This release provides fixes for several known defects.

This release provides a fix for a known issue relating to presence in Japanese localizations. See the Resolved Caveats in Release 12.1(1) section for more information about the caveat fixed in this release.

Telephony

• TelephonyOnlyDiscovery—This is a new parameter for Cisco Jabber operating in an on-premises and cloud deployment modes. This parameter specifies if your users have access to phone only mode or the default configuration that you have set up in your environment. For more information, see the Parameter Reference Guide for Cisco Jabber 12.1.

• EnableSingleNumberReach—This is a new parameter that specifies if users can access Single Number Reach from the user interface. For more information, see the Parameter Reference Guide for Cisco Jabber 12.1.

Administrator

• Retain Secure Phone Certificate during a Cisco Jabber Reset—Users can retain the secure phone certificate during a Cisco Jabber reset. If users choose to remove the certificate, they cannot use the phone services on Cisco Jabber until you reconfigure it for them.

Security

• Push Notification Support for end to end encrypted Message—Cisco Jabber provides push notification support for end to end encrypted instant messages, even if Jabber is terminated, inactive, or is available in the background. For more details, see the Push Notification Service for IM section from the Feature Configuration for Cisco Jabber 12.1.

• Push Notification Support for Jabber to Jabber call—Cisco Jabber provides push notification support for all Jabber to Jabber calls even if Jabber is terminated, inactive, or is available in the background. For more details, see the Push Notification Service for IM section from the Feature Configuration for Cisco Jabber 12.1.

Chat and Presence

• Persistent Chat Room Support—From this release onwards, Cisco Jabber introduces persistent chat room support for mobile clients. Users can use chat rooms to collaborate with others and share ideas as a group. Persistent chat rooms allow users to perform the following tasks:

  • @Mention Notifications in Persistent Chat Rooms

  • Mute or Unmute Persistent Chat Rooms

  • Search and Find Persistent Chat Rooms

  • Leave from Persistent Chat Rooms

  • Add Participant in Persistent Chat Rooms

  • Join Persistent Chat Rooms

  For more details about persistent chat rooms, see the Persistent Chat Rooms section from the Feature Configuration for Cisco Jabber 12.1.

• Persistent_Chat_Mobile_Enabled—This is a new parameter that specifies if persistent chat feature is available for Cisco Jabber for iPhone and iPad. For more information, see the Parameter Reference Guide for Cisco Jabber 12.1.

• EnableConvertNumberToURI—This is a new parameter that specifies if Cisco Jabber converts numbers into SIP URI when a user enters numbers in the chat window. For more information, see the Parameter Reference Guide for Cisco Jabber 12.1.

• User name Displayed with an Animated Emoticon in Group Chat—Cisco Jabber displays the user name when users send an animated emoticon to a group chat.

Settings

• Refresh Cisco Jabber configuration—When there are configuration updates, users can refresh Cisco Jabber for the updates to take effect. Users can refresh Cisco Jabber configuration from the Settings, Configuration, and Refresh Configuration anytime after they have signed in.

• Cisco Jabber Diagnostics Check—If users are unable to sign into Cisco Jabber or if Cisco Jabber services are not connected due to network issues, they can use the Diagnose Error option from the Sign In page, or from Settings > Accounts > Instant Messaging or Phone Services page. Cisco Jabber then performs various checks to identify the issue. If there is an issue, Cisco Jabber displays the error message with possible solution. If the problem still persists, users can send a problem report.

UI Enhancements

• Custom Tab Display Webpages Icon—When users create custom tab of any webpage, the default icon of the webpage is displayed on the custom tab.

• Contact Lookup Enhancement—Support for base64-encoded thumbnail photos. Cisco Jabber contact lookup now supports base64-encoded contact photos when using LDAP or HTTP photo retrieval. Cisco Jabber will determine if the server response is a text URL (for LDAP only), an image, or a base64-encoded image, and displays it accordingly.

• Help Link in the Cisco Jabber Sign-In Page—We have added a Help link in the Cisco Jabber Sign-in page. This link takes users to the Collaboration Help Portal that contains articles about sign-in issues and troubleshooting tips.

• Enter Your Company E-Mail Address—Cisco Jabber displays a sign-in tip to use your company email ID to sign into Cisco Jabber. For example, username@company.com.

• Added Labels to the Contact Numbers—When users tap the call icon of a contact from the chats window the contact numbers are listed indicating a work phone or mobile phone.

• Operating System Support—Cisco Jabber for iPhone and iPad Release 12.1 supports only iOS version 11 or later.

• New Device Support—We have provided support to the latest iPad 9.7 inch (2018) device. For more details, see the Device Requirements section.

• For Cisco TelePresence Video Communication Server Control (VCS) versions earlier than 8.10.X, you have to configure the editable inbound rules to enable the single number reach for users who are using Cisco Jabber over Mobile and Remote Access. For more information, see Limitations in Enable Single Number Reach section from the Feature Configuration Guide for Cisco Jabber 12.0.

• Due to a defect in Apple iOS version 9.3.x, in some versions of iPhone, the Cisco Jabber client doesn't ring for an incoming call sometimes when the device is locked.

• Cisco Jabber for mobile clients do not show Favorite icon for users with Phone Only account.

• When Cisco Jabber is suspended and receives an incoming call or chat, the iOS does not wake up Cisco Jabber. The call or instant message appears on the device after several minutes or when Cisco Jabber is taken to the foreground. As a workaround, reset the network settings using Settings > General > Reset > Reset Network Settings in the iOS device.

• Users can no longer edit their Phone Services servers manually, except when they are in hybrid cloud mode. In hybrid deployments, administrators can configure the Phone Services servers to be editable.

• The first usage of Secure Phone functionality must be on the corporate network or VPN to ensure proper certificate installation.
• Voice recognition for voicemail PIN is highly sensitive to the background noise and may interpret background noise as user input when the user doesn't input anything. Refer to System Administration Guide for Cisco Unity Connection to disable this function. https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-maintenance-guides-list.html
• Certificate validation windows pop up when the certificate on Cisco Unified Communications Manager is issued by an intermediate certificate authority. Use a certificate that is signing with the root rather than an intermediate certificate authority.

• From 10.5 release onwards, all the Cisco Jabber account related files, including Configuration, Contacts, Credentials, History, Logs, Photo and so on, are not backed up on the iCloud and iTunes due to privacy reasons.

• Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0 — If you are creating devices for users in Cisco Unified Communications Manager 11.0, you can now specify a key order as RSA Only, EC Only, EC Preferred, or RSA Backup. However, the EC Only option is not currently supported by Cisco Jabber, and if you select it, the client fails to connect to the server.

• With Jabber running in the background, if users try moving between networks; for example, from WiFi to 3G, the client disconnects from the servers. It can take up to 11 minutes to reconnect and can lead to missed calls. To avoid missed calls, it is recommended to enable Apple Push Notification service.

• There is a known issue with signing into Cisco Jabber for some users who have migrated to Common Identity. If users receive an Incorrect user name or password error message when entering their username and password, see the following knowledge base article, https://cisco-support.webex.com/guest/articles/en_US/Troubleshooting/WBX000019555/myr=false.

• CallKit functionality is deactivated in China due to government regulations.

iPhone

• Due to some limitations when Cisco Jabber for iPhone and iPad is running on iOS, Configure the Single Number Reach (SNR) feature within Cisco Unified Communications Manager for users that require 100% reliability in call notifications. The limitations include:

  • iOS may shut down Cisco Jabber and other applications that are running in the background to preserve resources. While the client attempts to relaunch, there is a possibility that calls may be missed. To minimize the impact, it is recommended to enable Apple Push Notification service.

  • The device sometimes switches connection from the Wi-Fi data network to the mobile voice network while the device is in Sleep mode. Incoming calls may be missed due to this issue. To prevent this issue, go to the iPhone Settings and turn off Cellular Data or alternatively turn on SNR.

  • The VPN can disconnect when Connect-On-Demand is enabled and the user changes networks. Cisco Jabber for iPhone and iPad may take up to 11 minutes to reconnect through the VPN. This issue can lead to missing incoming calls. This occurs when the Wi-Fi signal is not stable or sometimes the mobile network takes priority and it switches between Wi-Fi and mobile network, while Jabber is unable to quickly connect to phone services during the handover. After Cisco Jabber for iPhone and iPad reconnects, users who have voicemail enabled in their account receive voicemail notifications for any missed calls that went to voicemail. To minimize the time to reconnect, users can bring the app to the foreground after changing connection environments. It is also recommended to enable Apple Push Notification service.

• Cisco Webex Meetings— If the meeting siteType is ORION, then Cisco Jabber for iPhone and iPad cannot start Webex Meetings over Expressway for Mobile and Remote Access network.

• If Cisco Jabber on iPhone is unable to reach the primary subscriber due to packet loss, it does not failover to secondary CM node. For more information, see CSCux83785.

• If you are setting up Dial via Office - Reverse (DVO-R) on Cisco Unified Communications Manager consider the following:

  • The feature only applies to iPhone; it is not supported on iPad or iPod Touch devices because it requires that the device can access a mobile network.

  • You can make DvO-R calls over Expressway for Mobile and Remote Access when you are outside corporate network. DVO-R is supported over Cisco Expressway X8.7 and Cisco Unified Communications Manager 11.0(1a)SU1.

  • DVO enabled devices may encounter issues registering with Cisco Unified Communications Manager 8.6 and above. Resetting the device from the Cisco Unified Communications Manager administrative interface fixes this issue.

  • The feature requires Cisco Unified Communications Manager Release 8.6.2 SU4, 9.1.2, or 10.x.

  • The feature cannot be used in conjunction with the Secure Call feature. Secure calls cannot be established if DVO-R is enabled.

  • Due to a limitation with Cisco Unified Communications Manager, if the user places a DVO-R call to an invalid phone number over a SIP trunk, the user hears several seconds of silence instead of an audio message stating the number was invalid.

• If the user is on a Cisco Unified Communications Manager call and receives an incoming mobile call, iPhone starts ringing and prompts the user to answer or decline the mobile call. At the same time, the Cisco Unified Communications Manager call on Cisco Jabber goes on hold automatically.

• To ensure that you do not miss incoming Cisco Jabber chats and calls, go to iOS Settings > Notification Center and check that the Cisco Jabber sound setting is turned on.

• If you receive a Cisco Unified Communication Manager call, while placing a VoIP call, Cisco Jabber for iPhone and iPad sends the incoming call to voicemail. If you do not have voicemail, Cisco Jabber for iPhone and iPad ignores the call.

• The maximum number of participants for ad-hoc conferences is limited to three; this is the maximum number of calls for TCT devices. The maximum participants for ad-hoc conference is configured on Cisco Unified Communication Manager in Service Parameter Configuration > Clusterwide Parameters > Maximum Ad Hoc Conference Required.

• Voice and video quality over non-corporate Wi-Fi or mobile data networks cannot be guaranteed.

• The quality of video calls varies depending on the network connection. Cisco Technical Assistance Center (TAC) cannot troubleshoot video quality when you use 3G or 4G networks to connect Cisco Jabber for iPhone and iPad with Cisco AnyConnect Secure Mobility Client or another VPN client.

• If you receive an incoming call on your iPhone, the iPhone automatically disables the microphone for all other applications, and there is no time to inform your current caller that you need to take another call. If you accept the new incoming call, your Cisco Jabber for iPhone and iPad Cisco Unified Communications Manager call is automatically placed on hold, and you cannot return to it until you end the iPhone call. To work around this issue, decline the call and then tap Resume so that your current caller can hear you again. If your device is locked, quickly press the On/Off Sleep/Wake button twice to decline the call, and then tap Resume.

• SIP Digest Authentication is not supported.

• Cisco Unified Communications Manager as a directory source is capable of scaling to 50% of the device capacity that a Cisco Unified Communications Manager node can handle.

• When the device is in Do Not Disturb (DND) mode and locked, then it vibrates upon receiving a Cisco Jabber call.

• With iOS versions 10 and 11 with Cisco Jabber 12.0, you cannot receive call notifications on Apple Watch because CallKit can’t work with Apple Watch. This is an Apple iOS limitation.

• When in the background for a few hours, Jabber relaunches without notification.

iPad

• When users transition between networks, their availability status may not be accurate.

• Cisco Jabber for iPhone and iPad supports interoperability and optimal video quality with Cisco TelePresence System (CTS) devices if you use a TelePresence or video bridge to connect the devices. The number of devices that you can use for joining a video call will be determined by the Multipoint Control Unit (MCU) and settings defined for the conference bridge.

  Required versions and settings for CTS interoperability
  VCS call control environment: All CTS devices must be using 1.9.1(68) or a later firmware version.
  Cisco Unified Communications Manager call control environment: All CTS devices must be using 1.9.1(68) or a later firmware version. Create Media Regions for iPad and CTS by following these steps: Provision two media regions with the first region for CTS using a maximum video call bit rate of 32000 Kbps and second region for iPad using a maximum video call bit rate of 768 Kbps. Create a region relationship from the CTS region to the iPad region, described in step 1, using a maximum video call bit rate of 512 Kbps.
  To verify your VCS firmware and hardware codec versions, check the Device information screen in the Cisco TelePresence System Administration.

  Consult the Cisco Unified Communications Manager Administration documentation for details about setup.

• You cannot block contacts who are within your own organization.

• If you delete a group of contacts on another device other than an iPad, they may still appear in Cisco Jabber for iPhone and iPad. You will need to sign out and sign in for the changes to take effect.

• If you start an action, such as signing in or tapping Webex Meeting to start a meeting, and then bring Cisco Jabber for iPhone and iPad to the background before the action is completed, you cannot successfully complete the action.

• If you tap Webex Meeting to start a meeting, a meeting invitation is sent when either the meeting starts or 60 seconds has elapsed.

• When on a Cisco Jabber call and you put Cisco Jabber to the background, sometimes the call indicator will show Cisco Jabber recording, depending on the iOS versions.

Caveats describe unexpected behavior. The following sections describe how to obtain the latest information.