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There are many ways to answer, dial, and direct calls with Cisco WebAttendant. You can use the mouse, PC keyboard keys and numeric keypad, a combination of mouse and numeric keypad, or the Cisco IP Phone associated with Cisco WebAttendant to perform these functions.
The rest of this section provides detailed instructions for:
•Retrieving a Call from Hold (Unhold)
When an incoming call is received, the appropriate Smart Line (SL) button changes from solid dark blue to flashing yellow. When the call is answered and the caller is connected, the SL button changes to solid light blue.
Use any one of the following methods to answer a call. All methods achieve the same result and can be used interchangeably.
•Click or double-click the flashing yellow SL button.
•Press the number key on your PC keyboard (not the one on the numeric keypad) that corresponds to the SL line (for SL 1, press 1, and so on).
•Press the A key on your PC keyboard while the yellow SL button is flashing.
•Use the mouse to drag the flashing yellow SL button onto the ANSWER button.
•Press the line button with the incoming call on the Cisco IP Phone.
Use any of the following methods to end (disconnect) an active call. All methods achieve the same result and can be used interchangeably.
•Click the HANGUP button.
•Press the D key or the DELETE key on your PC keyboard.
•Press the Del key on the numeric keypad on the right side of your PC keyboard.
•Use the mouse to drag the active Smart Line (SL) onto the HANGUP button.
•Use the Cisco IP Phone to end the call (for example, lift and replace the handset, press Speakerphone, or press the EndCall softkey).
You can place an active call on hold to take another incoming call or to check whether the intended recipient is available. When a call is placed on hold, the Smart Line (SL) button for that line flashes red.
Use any of the following methods to place a call on hold. All methods achieve the same result and can be used interchangeably.
•Right-click with the mouse over the active line.
•Click the HOLD button.
•Press the H, +, =, or left arrow key on your PC keyboard.
•Use the mouse to drag the active SL button onto the HOLD button.
•Use the Cisco IP Phone to place the call on hold.
When a call is retrieved from hold, the flashing red Smart Line (SL) button changes to solid light blue and the caller is connected to you.
Use any of the following methods to retrieve the call. All methods achieve the same result and can be used interchangeably.
•Click or double-click the SL button or line for the call that is on hold.
•Press the number key on your PC keyboard that corresponds to the SL line of the call that is on hold. For example, if SL 1 is on hold, press 1 to retrieve the call.
•Use the mouse to drag the SL button for the call that is on hold onto the UNHOLD button.
•Select the line that is on hold, then press the U, - (minus), or right arrow key.
•Use the Cisco IP Phone to retrieve the call from hold.
You can transfer an active call (when the SL button is solid light blue). When the call is transferred, the caller is connected to the person you designate.
Use any of the following methods to transfer a call. All methods achieve the same result and can be used interchangeably.
Select the line to be transferred, then:
•Use the numeric keypad on your PC keyboard to type in the number you want to transfer the call to, then click the XFER button.
•Click the name or number in the Speed Dial area.
•Double-click the name or number in the directory.
•Drag the active SL button onto the name or number in the directory or Speed Dial area.
•Dial the number using the numeric keypad on your PC keyboard, then press the T key on your PC keyboard.
•Use the Cisco IP Phone to transfer the call (press Transfer, dial the number of the person you want to transfer the caller to, and press the Transfer button again).
You can place calls when a line is available.
Use any of the following methods to place a call. All methods achieve the same result and can be used interchangeably.
•Use the numeric keypad on the right side of your PC keyboard to dial the number, then click the DIAL button.
Note Num Lock must be enabled when using the numeric keypad to dial calls.
•Double-click on a directory number to automatically dial that number.
•Click a speed dial button to automatically dial that number.
•Drag a speed dial button or directory number onto an available SL button or line.
•Press the number key on your PC keyboard that corresponds to an available SL line, use the numeric keypad on the right side of your PC keyboard to dial a number, then press the M key or Enter. For example, to make a call on SL 2, press the 2 key, dial the number on the numeric keypad, then press M or Enter.
•Use the Cisco IP Phone to dial the number.
Tips When using the keyboard to select lines and make calls, use the number keys on the PC keyboard to select the corresponding Smart Line (for example, press 1 to select SL 1). Use the numeric keypad on the right side of the PC keyboard to dial the number.
Tips If you make a mistake when using the numeric keypad to dial the number, press the Backspace key to erase.